酒店前台服务员英语

酒店前台英语服务培训

酒店前厅服务英语口语情景对话如下：R: Good morning,madam, how may I help you?G: Hi, I booked a room under the name of Lily Bass, can you please check me in?R: Sure, please hold on for a second.I am sorry, madam, there is no Lily Bass. Do you have our hotel's confirmation letter?G: No, they didn't give me the letter, but only a number.R: The confirmation number also works, what is the number, please?G: 232987.R: Okay. A single room for Lisa Bass, Ms Lisa Bass?G: Oh, shoot, they didn't hear me right, it is not Lisa, it is Lily.R: Sorry for our mistake, I have changed the record for you. G: Never mind. Here're my passport and credit card.R: Thank you, just a moment.Sorry for keep you waiting, your room is on the 12th floor, and here is your key.G: Thanks!R: You're welcome. Good night!想要了解更多关于英语口语的详细情况，推荐咨询美联英语。美联英语教学国际化内容（国际化师资+国际化教材+运用互联网的专业课堂）专业教师=国际认证+定期专业评估+专业培训体系+“第二语言教学之父”倾囊指导专业服务，拥有便捷约课查询系统，SA跟进指导，学习报告分析，时尚国际化的学习环境，助力学生更好的学习。【免费领取英语试听课】

去买本酒店招待专用英语学习下，基本对话就OK了

一、预订服务 　　Good morning. This is Room reservation. May I help you? 　　早上好，客房 预订处，我能为您做什么？ 　　What kind of room would you like to reserve ? 　　您想订哪种类型的房间? 　　A single room or a double room ? 　　要单人间还是双人房间？ 　　For which dates do you want to book the rooms ? 　　您想订哪几天的房间呢？ 　　What time will you be arriving? 　　您将在何时到达？ 　　May I know your name ? 　　您能告诉我您的名字吗？ 　　How long will you be staying? 　　您将要住多久？ 　　I’d like to confirm your reservation. 　　我要确认一下您的预订。 　　I’ll check the room availability. 　　我查查客房预订情况。 　　You should pay a deposit of US$1000 beforehand . 　　您应预期付1000美元的定金。 　　There is a 10 per cent discount . 　　10%的折扣。 　　二、接待服务 　　What kind of room would you be prefer? 　　您要什么样的房间？ 　　Have you got a booking? 　　您预订了吗？ 　　A single room or a double room? 　　要单人间还是双人房间？ 　　A double room costs 368 Yuan per night . 　　双人房的房价是每晚368元。 　　Breakfast is also included. 　　早餐也包括在内。 　　May I see your passport? 　　我能看一下您的护照吗？ 　　Could you fill in this form, please? 　　请您填一下这张登记表好吗？ 　　This is your room card and room key? 　　这是您的房卡和房间钥匙。 　　Could you sign your name, please? 　　请您签一下名，好吗？ 　　If you leave after 6:00 p.m , you’ll have to pay the full account. 　　晚上六点以后退房,按全天收费计算. 　　You’ll have to register individually, please. 　　请你们分开登记。 　　How would you like to pay , sir , in cash or by credit card ? 　　先生，请问您是用现金付款还是用信用卡付账？ 　　I feel terribly sorry . this is the busiest season and all kinds of rooms are fully booked. 　　非常抱歉，这个季节人多，各种房间都订满了。 　　Do you know which unit is responsible for the reception? 　　您知道您是由哪个单位负责接待的吗？ 　　Could you keep your room key until you check out ? 　　请您在住宿期间自己保管钥匙，直到结帐离开。 　　三、收银服务 　　Here is your bill . It’s 2000 Yuan in all. 　　这是您的账单。总共2000元。 　　How would you like to pay , sir , in cash or by credit card ? 　　先生，请问您是用现金付款还是用信用卡付账？ 　　Please check it and sign here. 　　请核对一下，在这里签个字。 　　I will write out a receipt for you . 　　我给您开一张收据。 　　May I check the details for you , please? 　　我能为您核对账单上的详细内容吗？ 　　Do you have any charges for this morning? 　　您今天是否挂帐用酒店的服务? 　　We’ll have to charge you $10 extra. 　　我们要向您额外收10美元。 　　Did you make any phone calls from room, sir? 　　先生，您从房间打过电话吗？ 　　Excuse me , sir , but I don’t think that will be enough. 　　先生，对不起，我认为钱数不够。 　　I am sorry ,sir ,there has been an error in your bill .Please wait a minute while I correct it . 　　对不起，先生，您的`帐单算错了。请稍候，我马上把它改过来。 　　Is your baggage down yet, sir ? Could you check out after your baggage have been brought down, please? 　　先生，您的行李拿下来了吗？能请您在行李拿下来后再结帐吗？ 　　Sorry , your credit card has been stopped paying . According to the regulations of bank, it must be cancelled. 　　对不起,您的信用卡已经止付。根据银行规定要取消。 　　四、兑换外币 　　The rates of exchange are on the board there . 　　今天的兑换牌价在那里的牌子上。 　　How much would you like to change? 　　您要换多少？ 　　It’s 8.10 Yuan RMB for one US dollar? 　　1美元兑换8.10元人民币。

英孚有专门的行业英语，也有旅游英语课程的，比较实用，可以尝试

酒店前台服务员英语

问题一：酒店的前台英文怎么说？ front desk 或 information desk都可以 问题二：酒店里的前台中的“前台”用英语怎么说！ Front Desk receptionist(前台小姐） 问题三：酒店的前台(服务台)英语怎么说啊 Reception是接待处 Informat罚on是问讯处 前台包括接待处和问讯处,Front Office才是前台,相信我,没错的,我有过实践的哦!~ 问题四：1.酒店前台英语怎么说 酒店前台 英文翻译 front desk 问题五：公司前台接待常用的英语 公司前台文员常用英语口语 1． 接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位的名称。例如： “Hello, this is Information Desk.” 您好，这里是问询处。 “Information Desk speaking. May I help you?” 问询处，请问您要服务吗? 2.打错电话时 如果是外线打错时，可以回答： I am afraid you have the wrong number. 不好意思，您打错电话了。 This is the LI JIA Hotel, 2234-1156. 这里是丽嘉酒店，电话是2234-1156。 如果是总线转错内线时，可以回答： This is Room Reservations. I’ll transfer your call to Restaurant Reservations. 这里是客房预约处，我帮您转接到餐厅预约柜台。 I am afraid this is a direct line. We can not transfer your call to the Chinese Restaurant Could you dial 2234-1156, please. 不好意思，这是直接电话。我们无法为您转接中式餐厅。请您改拨2234-1156，好吗？ 3.当负责的工作人员不在时 1/14 I am afraid is out at the moment. He should be back around 5 . 不好意思，林先生现在外出。他应该会在下午5点左右回来。 I am afraid is on another line. Could you hold the line, please? 不好意思，郝先生正在讲电话。请您在线上稍侯好吗？ I’ll tell him to call you back when he returns. 他回来时，我会请他回电。 May I have your name and phone number, please? 请告诉我您的大名和电话好吗？ 4.当会话结束时 结束电话中的对话时，不可以简单说“bye-bye”,最好说： Thank you for calling. 感谢您的来电。 You are wele, sir. 先生，不客气。 We look forward to hearing from you. 我们静候您的佳音。 Please contact me if you have any further questions. 如果您有任何其他问题，请和我联络。 前台常用到的简单英语对话 Good morning/afternoon!早上好/下午好 2/14 Hi! Can I help you?/How can I help you?/Are you being helped? 您好!你有什么事吗? Did you make an appointment with him/her? 你跟他/她预约了吗? What's your name? 你叫什么名字? How to spell your name? 怎么拼写你的名字? May I see your ID, please? 你有证件吗? Give me one second please. / 请稍等 One ......>> 问题六：酒店的前台（服务台）英语怎么说 酒店前台：Front Desk；Hotel reception；hotel lobby；HOTEL RECEPTIONIST。 例句： 1. Any desk clerk work can be done by a few clicks. 只需几个简单的鼠标点击,酒店前台即可完成任何操作. 2. Two years'receptionist working experiences at international hotel. 两年在国际化酒店前台的工作经验. 3. Please pay the hotel's front desk room key order to use the same room. 请将客房钥匙交酒店前台,以便同房者使用. 问题七：酒店前厅用英语怎么说 Front Desk Officer

酒店前台（服务台）的英文：hotel reception

hotel 读法  英 [həʊˈtel]   美 [hoʊˈtel]

1、n.旅馆;旅社;酒吧;酒馆;餐馆

2、vi.使…在饭店下榻进行旅馆式办公

短语：

1、resort hotel 度假酒店；度假村

2、hilton hotel 希尔顿酒店

3、five star hotel 五星级宾馆

词语用法：

1、hotel的基本意思是指用于供过往行人或游人等留宿或用膳的营业性的“旅馆,宾馆”,是可数名词。

2、酒店的名称可采用“专有名词+Hotel”构成,其前要加定冠词。

词义辨析：

motel, inn, hotel这组词都有“旅馆，客店”的意思，其区别是：

1、motel 系motor hotel的混合缩写词，指美国开设于公路旁，专供驾驶汽车的旅客往宿和有停车场的旅店。

2、inn 多指开设于乡间、路边，设备简陋的小旅店。

3、hotel 指开设于城镇，有一定设备，可提供食宿的旅馆。

酒店前台：Front Desk；Hotel reception；hotel lobby；HOTEL RECEPTIONIST。例句：1. Any desk clerk work can be done by a few clicks.只需几个简单的鼠标点击,酒店前台即可完成任何操作.2. Two years'receptionist working experiences at international hotel.两年在国际化酒店前台的工作经验.3. Please pay the hotel's front desk room key order to use the same room.请将客房钥匙交酒店前台,以便同房者使用.

当然是reception desk --相信我，我就是在五星级酒店前台工作的！另外information desk --在高级酒店中，多数情况下指的是礼宾部负责查询和预定的宾客服务员所工作的柜台，在这里工作的女孩子叫做information girl。

酒店服务前台英语情景对话

一、 check in 　　1. c: good morning. can i help you? 　　g: yes. i would like to check out. could i have my bill. please? 　　c: certainly, sir, may i know your name and your room number, please ? 　　g: dennis black, room 1108. 　　c: all right. here is your bill, mr. black. the total is 1800 yuan. 　　g: the figure seems right. 　　c: how would you like to pay, mr. black , in cash or by credit card ? 　　g: in cash. here is the money. 　　c: thank you, mr. black . just a moment, please , i’ll write out a receipt for you . 　　: good morning. can i help you? 　　g: yes, i’d like to check out now . 　　c: can i have your name and room number, please ? 　　g: john smith, room 1208 . 　　c: may i have your room key, please ? 　　g: sure. here you are. 　　c: just a moment, please…..mr. smith . here is your bill. would you like to check it ? 　　g: i’m sorry . what’s the 20 yuan for ? 　　c: that’s for the drinks you ordered from your room . 　　g: i see . 　　c: how would you like to make payment , mr. smith ? 　　g: i’d like to pay in cash . 　　c: that’ll be 2180 yuan . 　　g: here you are . 　　c: here’s your change and receipt , mr. smith , i’ll send a bellman up to get your luggage. 　　g: thank you . 　　c: you are welcome , good-bye . 　　二、 check out 　　1. 　　c : good afternoon , sir . welcome to our hotel . may i help you ? 　　g: yes. i booked a room one week ago . 　　c: may i have your name please , sir ? 　　g: john smith. 　　c: just a moment , sir . while i look through out list. yes , we do have a reservation for you , mr. smith. a city view single room with bath . you’ve paid yuan rmb as a deposit . is that correct ? 　　g: that’s it . 　　c: would you please fill in this registration card , sir ? 　　g: sure . here you are. i think i’ve filled in everything correctly . 　　c: let me see …name , address, nationality, forwarding address , passport number , signature and date of departure . oh , here , sir . you forget to fill in the date of departure. may i fill it in for you ? you are leaving on… 　　g: october 24. 　　c: may i see your passport , please ? thank you ,sir. now everything is in order . and here is your key . mr. smith . your room number is 1107. it’s on the 11th floor and your room rate is 500 rmb per night . here is your key card with all the information on your booking, the hotel services and the hotel rules and regulations on it. please make sure that you have it with you all the time. you need to show it when you sign for your meals and drinks in the restaurants and the bars. 　　g: yes, i’ll keep it with care , thank you . 　　c: i hope you enjoy yours stay with us. 　　2. c: good afternoon, madam. can i help you? 　　g: good afternoon, i want a single room, please . 　　c: have you made a reservation? 　　g: no, i haven’t. 　　c: how long do you want to stay? 　　g: three days. 　　c: i’ll see what we have, madam. oh, yes. i can offer you a room on the eight floor. 　　g: fine. 　　c: may i see your passport? 　　g: of course. here you are. 　　c: thank you. madam. could you fill in this form, please? 　　g: yes. here it is. 　　c: thank you, here is your key. it’s room 808 on the eight floor. 　　g: thank you very much. good night. 　　三、 reservation 　　1. c: good morning . this is room reservation . may i help you ? 　　g: yes , i’d like to book a room , please . 　　c: fine , for which date ? 　　g: for oct. 1st . 　　c: for how many nights ? 　　g: two nights. 　　c: a single room or a double room ? 　　g: a double room . 　　c: could you give me your name , please ? 　　g: mr. john cook . 　　c: may i have your telephone number , please ? 　　g: 　　c: what time do you expect to arrive , sir ? 　　g: at about . 　　c: fine , mr. jone cook , a double room for oct .1st and 2nd . 　　g: that is right . good-bye . 　　c: good-bye and we are looking forward to seeing you . 　　2. c: good morning . room reservation . can i help you ? 　　g: i’d like to make a reservation . 　　c: when for ? 　　g: for sept .9th . 　　c: for how long ? 　　g: about a week . 　　c: could you hold the line , please ? i’ll check…. 　　thank you for waiting , sir . i’m afraid our hotel is fully booked on those days . 　　g: that’s all right . 　　c: we’re very sorry , sir . we hope you understand 　　a、did you ask them to send more blankets up?these blankets they use are too thin. 　　你有叫他们多送一些毯子上来吗?这些毯子太薄了。 　　b、no, i didn't think of it. 　　我没想到。 　　a、i will call them. 　　我来打电话好了。 　　b、front desk. 　　柜台，您好。 　　a、hello. yes. i would like some more blankets in my room. it's too cold. 　　喂，我想多要一些毯子，房间里面太冷了。 　　b、and your room number, ma'am? 　　请问你的房间号码是? 　　a、i'm in room 224. we need a lot of blankets. 　　224 ，我们需要很多毯子。 　　b、alright, i'll have someone bring them right away. 　　好的，我立刻请人送过去。 　　a、thank you. may i ask you one more thing? 　　谢谢，可以再拜托一件事吗? 　　b、of course, ma'am. 　　当然可以。 　　a、my husband and i would like a wake-up call tomorrow morning. 　　我先生和我想要明天早上的起床服务。 　　b、what time would you like that? 　　几点钟呢? 　　a、7:30. 　　七点半。 　　b、alright. a wake-up call at 7:30 am. room 224. anything else? 　　好的，224 号房，早上七点半起床服务。还需要其它的吗? 　　a、no, nothing else. 　　不用了。

情境语境在英语对话教学中起到了非常重要的角色,直接影响初中英语教学的质量和教学的效果。我精心收集了酒店英语情景对话，供大家欣赏学习!

A Hello,this is QuaCheng hotel,is there anything I can help you,sir?

你好，这里是泉城大酒店，请问您需要什么服务

B Yes, I'd like to book a room.

我需要预订一间房

A Sure,we have different type of rooms,which would you like to choose?

我们酒店有不同类型的房间，您需要哪种房间呢?

B I'm not very certain,could you give me a brief introduction,please?

我不是很确定，你能不能给我做一下简单的介绍?

A Ok,our hotel provides standard single room and double room,accordingly,we also have special treatment for VIP.

好的，我们酒店提供标准单人间和标准双人间，除此之外还有对贵宾的特殊套房

B Thank you,I want to reserve a single room which is better located between 4th floor to 7 need the personnel in your hotel to open the window and clean the room before I arrive that ok?

谢谢，我想预定一间单人标准间，最好是介于4楼到7楼之间的。嗯，我需要你们的工作人员在我到达九点前打开窗户并打扫房间，可以吗?

A Ok,sir,I already taken some notes about your let me check the room on my standard single room in 6th floor and the number is 0603,need clean and open the window,anything else?

好的，先生，我已经记下了你的要求。我先在电脑上查询一下。嗯，6楼的603房间，需要打扫并打开窗户，还有什么要求吗?

B Thanks,how much does it cost?

谢谢，房间费用是多少钱

A That is 580 RMB

房费是580元

B Don't your hotel have discount?

你们没有折扣吗?

A I'm terribly sorry, you need a discount,you should be our VIP and stay here for at least 3 days.

非常抱歉，先生。如果你想打折必须是我们酒店的协议客户，并且至少住三天

B OK,that's alright!

好，那就算了

A When will you arrive at our hotel,sir?

您什么时候能到达，先生?

B Around 15 to 3 .

下午2点45

A 's a great honour for us to serve for you and we are all waitting for your arrival.!

好的，能为您服务是我们酒店的荣幸，我们在此恭候您的光临!

B Thank you very much!Byebye!

谢谢，再见!

R: Good morning. Can I help you?

R：早上好。我能为您做些什么吗?

T: Good morning. I think there should be two rooms booked for us? In the names of Tony Marshall and May Hunter.

T：早上好。我们订了两间房，名字是托尼o马歇尔和梅o亨特。

R: Umm, just a moment.

R：请稍等。

T: We're attending the 'Sun, Sea and Sand' conference and exhibition.

T：我们是来参加"太阳、海洋和沙滩"会展的。

R: Well sir, I'm afraid you have nothing booked. All we have left are two small rooms at the front of the hotel. They will be a bit noisy I'm afraid, as there is a pub opposite.

R：抱歉，先生，你们没有预订过房间。我们现在还剩两个宾馆前面的小间。恐怕会有点吵，因为对面有个酒吧。

T: What? That's terrible! How did that happen? What do you want to do May? Should we find somewhere else?

T：什么?太糟糕了!怎么会这样呢?梅，你打算怎么办?我们去找其他宾馆吗?

M: Well, I suppose we have no choice, really. It's too late to find another hotel now. We'll just have to take them.

M：我觉得我们没有选择了。去找其他的宾馆太迟了。我们就住这两间吧。

R: Right, so that's all booked now. We'll need you to sign a credit card voucher in advance.

R ：好的，那么就订这两间房了。你们需要提前签一下信用卡的单据。

T: OK. Oh no, I can't seem to find my card. And where's my wallet?

T：好的。哦，不，我找不到信用卡了。我钱包哪去了?

M: Did you leave it somewhere? In the taxi?

M：你把它丢在哪了吗?出租车上?

T: Oh no! I think I did, I left my wallet in the taxi. I put it on the seat when we got in. Oh what a disaster!

T：哦，我想是的，我把钱包忘在出租车上了。我们上车的时候我把它放在座位上了。太糟糕了!

R: Careful sir, your briefcase!

R：先生，小心，你的公文包!

T: Aaagh! All over the floor. All my papers!

T：啊!我的文件散了一地!

R: Not to worry sir. We'll soon get them together.

R：别担心，我们马上就能收好。

T: Sorry, May. What a mess, oh what a mess! I'll have to phone the taxi company to see if they found my wallet. Em, by the way, can you lend me some change for the phone?

T：对不起，梅。太乱套了，太乱套了!我得给出租车公司打电话，看他们能不能找到我的钱包。哦，对了，你能借我点钱打电话吗?

M: OK. Here you are.

M：好的，给你。

R = receptionist, T = Tony, M = May

R: Good morning. Can I help you?

R：早上好!我能为您做些什么吗?

T: Good morning. I think there should be two rooms booked for us, in the names of Tony Marshall and May Hunter.

T：早上好。我们订了两间房，名字是托尼·马歇尔和梅·亨特。

R: Umm, just a moment. Yes, two single rooms with en-suite bathrooms?

R：请稍等。是的，两个带独立卫生间的单人间，对吗?

T: That's right. We're attending the 'Sun, Sea and Sand' conference and exhibition. Does that mean we get a discount?

T：是的。我们是来参加"太阳、海洋和沙滩"会展的，可以享受优惠吗?

R: Yes. We are one of the conference partner hotels, so there is a ten per cent discount. Is it for ten days? Is that right?

R：可以。我们是会议合作宾馆之一，所以有10%的折扣。你们住10天，对吧?

M: Yes, until the thirteenth. That's ten days.

M：是的，住到13号，刚好10天。

R: Right then. We'll need you to sign a credit card voucher in advance. But when you check out, you can settle the account by card or cash, or cheque, as you wish.

R：好的。你们需要提前签一下信用卡的单据，帐单在退房的时候结算，可以用信用卡、现金或者支票。

T: OK, thanks.

T：好的，谢谢。

R: Right. You, Ms. Hunter, are in room 202 and you, Mr. Marshall, are in room 207. If you take the lift over there to the second floor the porter will accompany you with the baggage.

R：亨特女士在202房间，马歇尔先生在207房间。你们乘电梯到二楼，有搬运工在那里帮你们搬行李。

M: Thank you very much.

M：非常感谢。

酒店前台服务员英文怎么说

酒店前台（服务台）的英文：hotel reception

hotel 读法  英 [həʊˈtel]   美 [hoʊˈtel]

1、n.旅馆;旅社;酒吧;酒馆;餐馆

2、vi.使…在饭店下榻进行旅馆式办公

短语：

1、resort hotel 度假酒店；度假村

2、hilton hotel 希尔顿酒店

3、five star hotel 五星级宾馆

词语用法：

1、hotel的基本意思是指用于供过往行人或游人等留宿或用膳的营业性的“旅馆,宾馆”,是可数名词。

2、酒店的名称可采用“专有名词+Hotel”构成,其前要加定冠词。

词义辨析：

motel, inn, hotel这组词都有“旅馆，客店”的意思，其区别是：

1、motel 系motor hotel的混合缩写词，指美国开设于公路旁，专供驾驶汽车的旅客往宿和有停车场的旅店。

2、inn 多指开设于乡间、路边，设备简陋的小旅店。

3、hotel 指开设于城镇，有一定设备，可提供食宿的旅馆。

当然是reception desk --相信我，我就是在五星级酒店前台工作的！另外information desk --在高级酒店中，多数情况下指的是礼宾部负责查询和预定的宾客服务员所工作的柜台，在这里工作的女孩子叫做information girl。

前台接待英文是：receptionist

receptionist

英 [rɪ'sepʃ(ə)nɪst]  美 [rɪ'sɛpʃənɪst]

n. 接待员；传达员

短语

Spa Receptionist 水疗接待 ; 水疗接待员 ; 水疗前台接待 ; 水疗中心接待员

Medical Receptionist 医疗接待师 ; 医疗接待员

Receptionist Position 售后接待

扩展资料

同近义词

1、greeter ['ɡritɚ]

n. （在酒店、超市等门口迎接顾客的）接待员

短语

Graphical Greeter 图形登入画面

Greeter Service 迎宾服务

sales greeter 销售招待员

2、dest clerk

n. 接待员

例句

The dest clerk of black Internet bar is very careful, the reporter beat the door of period of time outside the door, ability has a response inside.

黑网吧的接待员十分小心，记者在门外敲了一段时间的门，里面才有回应。

Receptionist 即可

酒店英语前台培训

学外语是细水常流，要每天用外语听与说；学外语要脸皮厚，不要怕说错，一定要开口，与不同口音的人对话；学外语需要环境，只要你肯学，相信你在酒店前台工作一段时间后，外语会话会有明显的进步。

学习英语是一个循序渐进的过程， 需要不断积累、操练和自我纠正。 英语学习中的投入和产出基本上成正比， 但集中学习和注重方法也至关重要建议点击下方★ 知道机构专家 ★详细了解看看 也可以百度 # 英语教练 # 了解

去买本酒店招待专用英语学习下，基本对话就OK了

自学如果不行的话呢，那就报班吧你主要是要学习酒店口语，你可以试试这个呀，蛮好的说