酒店英语情景对话会员服务

酒店服务英语口语情景对话

英语对话教学是师生结成 学习共同体 合作解决学生发展问题的多向交流活动,强调从生命的高度重新整理英语教学观,让师生自由而快乐地实现各自的生命价值。我精心收集了，供大家欣赏学习! 　　1 　　A：Receptionist/the waitress B：Guest 　　A: Good afternoon. Wele to Qingdao Sea-view Garden Hotel. Can I help you, sir? 　　B: Well, I’m~~~ from `````. I’d like to check in, please. 　　A: All right. Do you have a reservation with us, sir? 　　B: Sorry, I didn’t book any room before. I would like to know which standard room do you have ? 　　A: Wait a moment, please。 We have triple room, standard double room, and standard single room. What kind of room do you need? 　　B ：what’s the price for standard double room? 　　A：oh，sir。the price for standard double room is 288 Yuan。 　　B: What! Why is so expensive? 　　A：yes，sir。Our hotel is an international 5-star chain hotel，and adopts international standard price。triple room is 476 yuan, is 288 yuan, and standard single room is 136 yuan. all the room has TV, AC air conditioner, free internet access and breakfast. Oh, excuse me ，the dinning room locates at 6th floor, between 7am to 9am. 　　B：OK， I know now。i’d like to check in a standard double room. 　　A: All right. how many days are you planning to stay? 　　B: oh, I want to stay here for 3 days. 　　A: one moment, please. Sir，please show your ID ，just like driver's license, passport or ID card。 　　B：here you are。 　　A：wait a moment ，please。 　　Could you please fill in the registration card? 　　B: Sure. Here it is. Is it all right? 　　A: Yes, thanks. Your room number is 202. Here is your key. The room bellman will show you to your room. I hope you will enjoy your stay. the check-out time is 1pm of forth day later。 　　B: Thank you. 　　A：you’re wele。Good luck。 　　2 　　C=Cashier 收银员 G=Guest 顾客 　　C：Good morning, sir. May I help you? 　　先生，您早，有什么可以帮到您吗? 　　G：Yes, I’d like to check out. 　　我想退宿。 　　C：Certainly sir. May I have your room key, please? 　　好的，请把房间钥匙给我，好吗? 　　G：Sure, Here it is. 　　好的，给你。 　　C：Just a moment, please. I’ll draw up your bill for you. 　　请等一下，我帮您结帐。 　　After a while 过了一会儿 　　C：Mr. Johnson, your bill totals US$520, How would you like to make the payment? 　　约翰逊先生，您的账单总计是 520 美元。您打算如何付款? 　　G：By credit card. Do you accept Visa? 　　用信用卡。你们接受维萨信用卡吗? 　　C：Yes, Mr. Johnson. 　　是的，约翰逊先生。 　　G：Here you are. 　　给你。 　　C：Print the cardCould you sign here , please? 　　请您在这儿签名，好吗? 　　G：Sure. 　　好的。 　　C：Thank you, Mr. Johnson. Here is your credit card and your receipt. Have a nice trip. 　　谢谢您，约翰逊先生。这是您的卡和收据。祝您旅途愉快。 　　3 　　C=Front Office Clerk 前台服务员 G=Guest 顾客 　　C：Good afternoon. Wele to XX hotel. May I help you? 　　下午好!欢迎光临 xx 酒店。能为您效劳吗? 　　G：Yes, I’d like to check-in,pleae. 　　我要登记住宿。 　　C：Certaily,sir. May I have your name ,please? 　　好的，先生。请问大名? 　　G：I’m Lawrence Brown. 　　我叫劳伦斯.布朗。 　　C：Do you have a reservation with us. Mr. Brown? 　　布朗先生，您预订了房间了吗? 　　G：Yes, from tonight. 　　是的，预订了。从今晚开始。 　　C：Just a moment please. I’ll check our reservation record. After a while Thank you for waiting, . Your reservation is for a twin from March 5th to 7th for three nights. Is that right? 　　请稍后，我检查一下预订记录。过了一会儿让您久等了，布朗先生。您预订了从 3 月 5 日到 7 　　日 3 个晚上的双床间，是这样的吗? 　　G：Exactly. 　　对。 　　C：Could you fill out the registration form, please? 　　请填写这张登记表好吗? 　　G：FineFill the form 　　好的填写表格 　　C：How would you like to make payment? 　　您打算如何付款呢? 　　G：By American Express Card. 　　用美国运通讯用卡。 　　C：May I take a print of the card ,please? 　　请让我划印一下你的卡，好吗? 　　G：Sure, here you are. 　　好的，给你。 　　C：Thank you, Mr. Brown. Your room number is ’s on the 8th floor. A bellman will show you the room. Please enjoy your stay. 　　谢谢您，布朗先生。您的房间是 8 楼的 2809 好房，服务员会带您过去，希望您住得愉快。

英语教学中利用情景对话的方式,能有效地把创设情景和小组活动结合起来对学生进行口语训练,能激发学生的学习兴趣。我整理了酒店英文情景对话，欢迎阅读! 　　酒店英文情景对话篇一 　　R: 　　Good afternoon,Sir and i help you? 　　下午好，先生夫人，需要我帮忙吗? 　　G: 　　Good afternoon,i'm Jack wife and i have just 'd like to have a room at your hotel for tonight. 　　下午好，我是杰克威尔逊。我和我的妻子刚刚抵达我们需要今晚在旅店住一晚 　　R: 　　Wele to our you made any reservations? 　　欢迎来到我们旅馆，你有预约吗? 　　G: 　　I'm afraid you arrange a twin-bed room with a bath for us? 　　恐怕没有。你能安排一个可以洗澡的双人床房间吗? 　　R: 　　Wait a moment,please...Oh,Room 1111 is available,which mands a good view of Huangpu River. 　　请等一下。。。哦，可以用1111室，它临黄浦江的景色 　　G: 　　Great,l'll take much do you charge? 　　太好了，我定了，多少钱? 　　R: 　　RMB 720 Yuan 　　720元 　　G: 　　OK 　　好的 　　R: 　　Please show me your passports and fill in this registration form. 　　请让我看看你的护照，并填写登记表。 　　G: 　　I'll take care of it. 　　我会搞定的。 　　R: 　　Thank you please pay RMB 1500 Yuan as deposit? 　　谢谢您。需要付1500元。 　　G: 　　Here you are 　　给你 　　R: 　　 is the receipt,key and the room card to Room bellman will show you up with your hope you'll enjoy your stay with us. 　　谢谢您。这是收据，这是1111房间的钥匙和房卡。侍者将带您和您的行李去你的房间。我希望您能在这里过得愉快。 　　G: 　　That's very kind of you. 　　谢谢。 　　酒店英文情景对话篇二 　　R: 　　Good is the Tour Leader,please? 　　早上好，请问谁是领队? 　　G: 　　It's me. 　　我 　　R: 　　How do you do?My name is to our 'd like to reconfirm the schedule for the period of your stay. 　　你好，我叫莉莉。欢迎来我们旅馆。我想确认一下您的入住安排计划表。 　　G: 　　I see. 　　我知道了 　　R: 　　Is there any change in the number of your group? 　　有没有在你的人数发生变化? 　　G: 　　No 　　没有 　　R: 　　Very good, check-out time is at 9:00 tomorrow there been any change in your schedule? 　　非常好，先生。您的退房时间是明天九点，有没有在你的日程安排明天上午9:00变更? 　　G: 　　'd like to change to 9:30. 　　是的。我想改到九点半 　　R: 　　9: will arrange a morning call at 8:00 that be fine? 　　9：30.当然，我们将安排早上八点的呼叫，你看可以吗? 　　G: 　　That's you. 　　好的，谢谢 　　R: 　　Could you place your bags in front of your room doors by 9:00 bellman will pick them there be anything else? 　　请问您能在早上九点钟将您的行李房门前吗?行李员会过来取,是否还有其他的需要吗? 　　G: 　　No，that's all. 　　不，就这些 　　R: 　　If there's any change, could you tell the Front desk,please? 　　如果有需要的话请您告诉前台，好吗? 　　G: 　　 you 　　好的，谢谢 　　R: 　　Thank your stay. 　　谢谢，希望您在这儿过的愉快。 　　酒店英文情景对话篇三 　　R: 　　Good evening, i help you? 　　晚上好，先生。需要我帮忙吗? 　　G: 　　Yes,i booked a double room here for name is Peter Wilson. 　　是的，我预定了一个今晚的双人房。名叫皮特威尔逊 　　R: 　　Where was it made? 　　在哪儿订的? 　　G: 　　It was made about two weeks ago through our travel agent at home,International Tours,California. 　　两个星期前我们通过国际旅行社，加利福尼亚州。 　　R: 　　Just a moment,'ll check our reservation record again...Thank you for waiting,'m afraid we have no record of any reservation made by International Tours in your name. 　　请稍后，我检查下我们的预定记录...让您久等了，很抱歉我们没有您在国际旅游社的任何预订记录。 　　G: 　　That's you have any vacancies? 　　太奇怪了。等等，你这还有空缺吗? 　　R: 　　I'm very sorry sir,but our rooms are fully booked. 　　我很抱歉，先生，但我们的房间都订满了 　　G: 　　It's too bad!Where am i going to find a room at this time of day? 　　这太糟糕了!这时候我在哪里去找住的呢? 　　R: 　　Shall i find another hotel for you? 　　需要我为您找一个酒店吗? 　　G: 　　Yes,please. 　　好的 　　R: 　　I'll book you a hotel in this area, a moment,please. 　　我将帮你检视附近的酒店，先生。请稍等。

情境语境在英语对话教学中起到了非常重要的角色,直接影响初中英语教学的质量和教学的效果。我精心收集了酒店英语情景对话，供大家欣赏学习!

A Hello,this is QuaCheng hotel,is there anything I can help you,sir?

你好，这里是泉城大酒店，请问您需要什么服务

B Yes, I'd like to book a room.

我需要预订一间房

A Sure,we have different type of rooms,which would you like to choose?

我们酒店有不同类型的房间，您需要哪种房间呢?

B I'm not very certain,could you give me a brief introduction,please?

我不是很确定，你能不能给我做一下简单的介绍?

A Ok,our hotel provides standard single room and double room,accordingly,we also have special treatment for VIP.

好的，我们酒店提供标准单人间和标准双人间，除此之外还有对贵宾的特殊套房

B Thank you,I want to reserve a single room which is better located between 4th floor to 7 need the personnel in your hotel to open the window and clean the room before I arrive that ok?

谢谢，我想预定一间单人标准间，最好是介于4楼到7楼之间的。嗯，我需要你们的工作人员在我到达九点前打开窗户并打扫房间，可以吗?

A Ok,sir,I already taken some notes about your let me check the room on my standard single room in 6th floor and the number is 0603,need clean and open the window,anything else?

好的，先生，我已经记下了你的要求。我先在电脑上查询一下。嗯，6楼的603房间，需要打扫并打开窗户，还有什么要求吗?

B Thanks,how much does it cost?

谢谢，房间费用是多少钱

A That is 580 RMB

房费是580元

B Don't your hotel have discount?

你们没有折扣吗?

A I'm terribly sorry, you need a discount,you should be our VIP and stay here for at least 3 days.

非常抱歉，先生。如果你想打折必须是我们酒店的协议客户，并且至少住三天

B OK,that's alright!

好，那就算了

A When will you arrive at our hotel,sir?

您什么时候能到达，先生?

B Around 15 to 3 .

下午2点45

A 's a great honour for us to serve for you and we are all waitting for your arrival.!

好的，能为您服务是我们酒店的荣幸，我们在此恭候您的光临!

B Thank you very much!Byebye!

谢谢，再见!

R: Good morning. Can I help you?

R：早上好。我能为您做些什么吗?

T: Good morning. I think there should be two rooms booked for us? In the names of Tony Marshall and May Hunter.

T：早上好。我们订了两间房，名字是托尼o马歇尔和梅o亨特。

R: Umm, just a moment.

R：请稍等。

T: We're attending the 'Sun, Sea and Sand' conference and exhibition.

T：我们是来参加"太阳、海洋和沙滩"会展的。

R: Well sir, I'm afraid you have nothing booked. All we have left are two small rooms at the front of the hotel. They will be a bit noisy I'm afraid, as there is a pub opposite.

R：抱歉，先生，你们没有预订过房间。我们现在还剩两个宾馆前面的小间。恐怕会有点吵，因为对面有个酒吧。

T: What? That's terrible! How did that happen? What do you want to do May? Should we find somewhere else?

T：什么?太糟糕了!怎么会这样呢?梅，你打算怎么办?我们去找其他宾馆吗?

M: Well, I suppose we have no choice, really. It's too late to find another hotel now. We'll just have to take them.

M：我觉得我们没有选择了。去找其他的宾馆太迟了。我们就住这两间吧。

R: Right, so that's all booked now. We'll need you to sign a credit card voucher in advance.

R ：好的，那么就订这两间房了。你们需要提前签一下信用卡的单据。

T: OK. Oh no, I can't seem to find my card. And where's my wallet?

T：好的。哦，不，我找不到信用卡了。我钱包哪去了?

M: Did you leave it somewhere? In the taxi?

M：你把它丢在哪了吗?出租车上?

T: Oh no! I think I did, I left my wallet in the taxi. I put it on the seat when we got in. Oh what a disaster!

T：哦，我想是的，我把钱包忘在出租车上了。我们上车的时候我把它放在座位上了。太糟糕了!

R: Careful sir, your briefcase!

R：先生，小心，你的公文包!

T: Aaagh! All over the floor. All my papers!

T：啊!我的文件散了一地!

R: Not to worry sir. We'll soon get them together.

R：别担心，我们马上就能收好。

T: Sorry, May. What a mess, oh what a mess! I'll have to phone the taxi company to see if they found my wallet. Em, by the way, can you lend me some change for the phone?

T：对不起，梅。太乱套了，太乱套了!我得给出租车公司打电话，看他们能不能找到我的钱包。哦，对了，你能借我点钱打电话吗?

M: OK. Here you are.

M：好的，给你。

R = receptionist, T = Tony, M = May

R: Good morning. Can I help you?

R：早上好!我能为您做些什么吗?

T: Good morning. I think there should be two rooms booked for us, in the names of Tony Marshall and May Hunter.

T：早上好。我们订了两间房，名字是托尼·马歇尔和梅·亨特。

R: Umm, just a moment. Yes, two single rooms with en-suite bathrooms?

R：请稍等。是的，两个带独立卫生间的单人间，对吗?

T: That's right. We're attending the 'Sun, Sea and Sand' conference and exhibition. Does that mean we get a discount?

T：是的。我们是来参加"太阳、海洋和沙滩"会展的，可以享受优惠吗?

R: Yes. We are one of the conference partner hotels, so there is a ten per cent discount. Is it for ten days? Is that right?

R：可以。我们是会议合作宾馆之一，所以有10%的折扣。你们住10天，对吧?

M: Yes, until the thirteenth. That's ten days.

M：是的，住到13号，刚好10天。

R: Right then. We'll need you to sign a credit card voucher in advance. But when you check out, you can settle the account by card or cash, or cheque, as you wish.

R：好的。你们需要提前签一下信用卡的单据，帐单在退房的时候结算，可以用信用卡、现金或者支票。

T: OK, thanks.

T：好的，谢谢。

R: Right. You, Ms. Hunter, are in room 202 and you, Mr. Marshall, are in room 207. If you take the lift over there to the second floor the porter will accompany you with the baggage.

R：亨特女士在202房间，马歇尔先生在207房间。你们乘电梯到二楼，有搬运工在那里帮你们搬行李。

M: Thank you very much.

M：非常感谢。

酒店英语情景对话会员服务

英语教学是教学中最重要的组成部分,而英语对话教学是整个英语教学中一个必不可少的重要组成部分,其不仅可以有效地提高学生的英语口语表达能力,还可以培养学生良好的英语应用习惯。我整理了关于酒店的英语对话，欢迎阅读! 　　关于酒店的英语对话一 　　R=Reservation Clerk 预定员 G=Guest 顾客 　　R：Good morning. Room Reservations . May I help you? 　　您早，客房预订部，请问有什么可以帮助您? 　　G：Yes，I’d like to book a room. 　　我想预订一个房间。 　　R：Thank you， sir. For which date and how many guests will there be in your party? 　　谢谢您。要订在什么时候?您一行有多少人? 　　G：From April 16th to 20th .Just my wife and myself. 　　4 月 16 日到 20 日。只有我和我太太。 　　R：From April 16th to 20th ?? .And which kind of room would you prefer， sir? 　　4 月 16 日到 20 日。请问您想预订哪种房间。 　　G：A Twin，please. 　　R：Could you hold the line please? I’ll check our room a while Thank you for waiting ， sir. We have a twin room at US$180 per night， will that be all right? 　　请别结束通话好吗?我来检查一下是否有空房间。过来一会儿让您久等了，先生。我们有空余的双床间，现在价格是每晚 180 美元，这样可以吗? 　　G：Ok， I’ll take it. 　　好的，我订了。 　　R：Thank you ，sir. May I have your name and phone number， please? 　　谢谢您，先生。您能告诉我您的姓名和电话号码吗? 　　G：Sure. May name is Aaron Johnson， and my phone number is 3242-5827. 　　没问题。我叫艾伦.约翰逊，电话是 3242-5827. 　　R：Mr. Aaron Johnson， phone number is 3242-5827.??Excuse me， how do you spell your first name? 　　艾伦.约翰逊，电话是 3242-5827。请问怎么拼写您的名字? 　　G：It’s double A，R，O，N. 　　两个 A，R，O，N。 　　R：Double A，R，O，N. Thank you，Mr. Johnson. May I have your arrival time on April 16th? 　　两个 A，R，O，N。谢谢您，约翰逊先生。请问您 4 月 16 日大概什么时候到酒店? 　　G：Around 9 . 　　大约晚上 9 点。 　　R：Mr. Johnson， for the unguaranteed reservation， we can only hold the room by 6 .， because it is the peak season now. If you make a guaranteed reservation ，we can hold the room overnight. Would you like me to make a guaranteed reservation by credit card? 　　约翰逊先生，因为现在是旺季，我们酒店的非担保预订只能保留到下午 6 点。您若做了担保预订，我们可以整夜都保留您的预订。您愿意用信用卡做担保预订吗? 　　G：Fine. Do you accept American Express? 　　好的。你们酒店接受美国运通卡吗? 　　R：Yes. May I know the number? 　　接受，请问信用卡号是多少? 　　G：It’s 134986 　　号码是 134986. 　　R：Thank you， Mr. Johnson. You’ve made a guaranteed reservation at the Guangzhou xx Hotel， from April 16th to 20th for 5 nights. If you can’t arrive as schedule， please rm us before 6 . on April 16th .Thank you for calling and we look forward to serving you. 　　谢谢您，约翰逊先生。您已经在广州 xx 酒店办理了担保预订，从 4 月 16 日到 20 日，预住 5天。您若不能如其到达，请务必在 16 日下午 6 点前通知我们。感谢您的电话，我们期待能为您服务。 　　关于酒店的英语对话二 　　C : Good afternoon , sir . Wele to our hotel . May I help you ? 　　G: Yes. I booked a room one week ago . 　　C: May I have your name please , sir ? 　　G: John Smith. 　　C: Just a moment , sir . While I look through out list. Yes , We do have a reservation for you , Mr. Smith. A city view single room with bath . You’ve paid 2000 Yuan RMB as a deposit . Is that correct ? 　　G: That’s it . 　　C: Would you please fill in this registration card , sir ? 　　G: Sure . Here you are. I think I’ve filled in everything correctly . 　　C: Let me see …Name , address, nationality, forwarding address , passport number , signature and date of departure . Oh , here , sir . You forget to fill in the date of departure. May I fill it in for you ? You are leaving on… 　　G: October 24. 　　C: May I see your passport , please ? Thank you ,sir. Now everything is in order . And here is your key . Mr. Smith . Your room number is 1107. It’s on the 11th floor and your room rate is 500 RMB per night . Here is your key card with all the rmation on your booking, the hotel services and the hotel rules and regulations on it. Please make sure that you have it with you all the time. You need to show it when you sign for your meals and drinks in the restaurants and the bars. 　　G: Yes, I’ll keep it with care , thank you . 　　C: I hope you enjoy yours stay with us. 　　关于酒店的英语对话三 　　C=Cashier 收银员 G=Guest 顾客 　　C：Good morning, sir. May I help you? 　　先生，您早，有什么可以帮到您吗? 　　G：Yes, I’d like to check out. 　　我想退宿。 　　C：Certainly sir. May I have your room key, please? 　　好的，请把房间钥匙给我，好吗? 　　G：Sure, Here it is. 　　好的，给你。 　　C：Just a moment, please. I’ll draw up your bill for you. 　　请等一下，我帮您结帐。 　　After a while 过了一会儿 　　C：Mr. Johnson, your bill totals US$520, How would you like to make the payment? 　　约翰逊先生，您的账单总计是 520 美元。您打算如何付款? 　　G：By credit card. Do you accept Visa? 　　用信用卡。你们接受维萨信用卡吗? 　　C：Yes, Mr. Johnson. 　　是的，约翰逊先生。 　　G：Here you are. 　　给你。 　　C：Print the cardCould you sign here , please? 　　请您在这儿签名，好吗? 　　G：Sure. 　　好的。 　　C：Thank you, Mr. Johnson. Here is your credit card and your receipt. Have a nice trip. 　　谢谢您，约翰逊先生。这是您的卡和收据。祝您旅途愉快。

情境语境在英语对话教学中起到了非常重要的角色,直接影响初中英语教学的质量和教学的效果。我精心收集了酒店英语情景对话，供大家欣赏学习!

A Hello,this is QuaCheng hotel,is there anything I can help you,sir?

你好，这里是泉城大酒店，请问您需要什么服务

B Yes, I'd like to book a room.

我需要预订一间房

A Sure,we have different type of rooms,which would you like to choose?

我们酒店有不同类型的房间，您需要哪种房间呢?

B I'm not very certain,could you give me a brief introduction,please?

我不是很确定，你能不能给我做一下简单的介绍?

A Ok,our hotel provides standard single room and double room,accordingly,we also have special treatment for VIP.

好的，我们酒店提供标准单人间和标准双人间，除此之外还有对贵宾的特殊套房

B Thank you,I want to reserve a single room which is better located between 4th floor to 7 need the personnel in your hotel to open the window and clean the room before I arrive that ok?

谢谢，我想预定一间单人标准间，最好是介于4楼到7楼之间的。嗯，我需要你们的工作人员在我到达九点前打开窗户并打扫房间，可以吗?

A Ok,sir,I already taken some notes about your let me check the room on my standard single room in 6th floor and the number is 0603,need clean and open the window,anything else?

好的，先生，我已经记下了你的要求。我先在电脑上查询一下。嗯，6楼的603房间，需要打扫并打开窗户，还有什么要求吗?

B Thanks,how much does it cost?

谢谢，房间费用是多少钱

A That is 580 RMB

房费是580元

B Don't your hotel have discount?

你们没有折扣吗?

A I'm terribly sorry, you need a discount,you should be our VIP and stay here for at least 3 days.

非常抱歉，先生。如果你想打折必须是我们酒店的协议客户，并且至少住三天

B OK,that's alright!

好，那就算了

A When will you arrive at our hotel,sir?

您什么时候能到达，先生?

B Around 15 to 3 .

下午2点45

A 's a great honour for us to serve for you and we are all waitting for your arrival.!

好的，能为您服务是我们酒店的荣幸，我们在此恭候您的光临!

B Thank you very much!Byebye!

谢谢，再见!

R: Good morning. Can I help you?

R：早上好。我能为您做些什么吗?

T: Good morning. I think there should be two rooms booked for us? In the names of Tony Marshall and May Hunter.

T：早上好。我们订了两间房，名字是托尼o马歇尔和梅o亨特。

R: Umm, just a moment.

R：请稍等。

T: We're attending the 'Sun, Sea and Sand' conference and exhibition.

T：我们是来参加"太阳、海洋和沙滩"会展的。

R: Well sir, I'm afraid you have nothing booked. All we have left are two small rooms at the front of the hotel. They will be a bit noisy I'm afraid, as there is a pub opposite.

R：抱歉，先生，你们没有预订过房间。我们现在还剩两个宾馆前面的小间。恐怕会有点吵，因为对面有个酒吧。

T: What? That's terrible! How did that happen? What do you want to do May? Should we find somewhere else?

T：什么?太糟糕了!怎么会这样呢?梅，你打算怎么办?我们去找其他宾馆吗?

M: Well, I suppose we have no choice, really. It's too late to find another hotel now. We'll just have to take them.

M：我觉得我们没有选择了。去找其他的宾馆太迟了。我们就住这两间吧。

R: Right, so that's all booked now. We'll need you to sign a credit card voucher in advance.

R ：好的，那么就订这两间房了。你们需要提前签一下信用卡的单据。

T: OK. Oh no, I can't seem to find my card. And where's my wallet?

T：好的。哦，不，我找不到信用卡了。我钱包哪去了?

M: Did you leave it somewhere? In the taxi?

M：你把它丢在哪了吗?出租车上?

T: Oh no! I think I did, I left my wallet in the taxi. I put it on the seat when we got in. Oh what a disaster!

T：哦，我想是的，我把钱包忘在出租车上了。我们上车的时候我把它放在座位上了。太糟糕了!

R: Careful sir, your briefcase!

R：先生，小心，你的公文包!

T: Aaagh! All over the floor. All my papers!

T：啊!我的文件散了一地!

R: Not to worry sir. We'll soon get them together.

R：别担心，我们马上就能收好。

T: Sorry, May. What a mess, oh what a mess! I'll have to phone the taxi company to see if they found my wallet. Em, by the way, can you lend me some change for the phone?

T：对不起，梅。太乱套了，太乱套了!我得给出租车公司打电话，看他们能不能找到我的钱包。哦，对了，你能借我点钱打电话吗?

M: OK. Here you are.

M：好的，给你。

R = receptionist, T = Tony, M = May

R: Good morning. Can I help you?

R：早上好!我能为您做些什么吗?

T: Good morning. I think there should be two rooms booked for us, in the names of Tony Marshall and May Hunter.

T：早上好。我们订了两间房，名字是托尼·马歇尔和梅·亨特。

R: Umm, just a moment. Yes, two single rooms with en-suite bathrooms?

R：请稍等。是的，两个带独立卫生间的单人间，对吗?

T: That's right. We're attending the 'Sun, Sea and Sand' conference and exhibition. Does that mean we get a discount?

T：是的。我们是来参加"太阳、海洋和沙滩"会展的，可以享受优惠吗?

R: Yes. We are one of the conference partner hotels, so there is a ten per cent discount. Is it for ten days? Is that right?

R：可以。我们是会议合作宾馆之一，所以有10%的折扣。你们住10天，对吧?

M: Yes, until the thirteenth. That's ten days.

M：是的，住到13号，刚好10天。

R: Right then. We'll need you to sign a credit card voucher in advance. But when you check out, you can settle the account by card or cash, or cheque, as you wish.

R：好的。你们需要提前签一下信用卡的单据，帐单在退房的时候结算，可以用信用卡、现金或者支票。

T: OK, thanks.

T：好的，谢谢。

R: Right. You, Ms. Hunter, are in room 202 and you, Mr. Marshall, are in room 207. If you take the lift over there to the second floor the porter will accompany you with the baggage.

R：亨特女士在202房间，马歇尔先生在207房间。你们乘电梯到二楼，有搬运工在那里帮你们搬行李。

M: Thank you very much.

M：非常感谢。

酒店英语礼宾服务情景对话

接待客人的英语对话如下：

情景一：客人刚从车上下来

A：代表酒店礼宾员，B：代表客人。

A：Good afternoon,welcome to Huatian Grand Hotel.下午好，欢迎来到华天大酒店。

B：Good afternoon.下午好。

A：I'm the concierge,Do you have laggage in the car?我是礼宾员，车上有您的行李吗？

B：Yes, one suitcase in the trunk.有的，后备箱有一个行李箱。

A：(Open the truck, taking out the laggage) Let me help you with your baggage. （此为动作：打开后备箱，拿出客人的行李）让我帮您提行李。

B：Thanks.谢谢。

A：Do you need Check-in?您是办理入住吗？

B：Yes.是的。

A：The reception desk is straight ahead,After you,please.接待处就在前面，请您先走。

在小学英语教学中,教师不仅要教会学生对话的内容,还要将对话的技巧教授给学生,这样学生才能够更好地学习英语对话,提升英语成绩。我整理了关于酒店情景英语对话，欢迎阅读!

Dealing with leaving Procedure办理离店手续

Bell Captain (BC): This is the Bell Captain’s Desk. May I help you?

这里是礼宾台，有什么可以帮到您的吗?

Guest (G): I’m going to check out soon. Could you pick up my luggage, please? 我要退房了，你能上来拿行李吗?

BC: Certainly, sir. May I have your room number, please?

可以的，能告诉我您的房间号码吗?

G: Yes. It’s 2932. 。好的，2932房。

BC: Room will send a bellman immediately. Could you wait in your room, please?

2932房，我们会马上派一名行李员上去，您在房间里等，行吗?

Bellman (B): Good morning, sir. I’ve come for your bags.

早上好，先生，我是来帮您出行李的。

G: Thank you. Could you take these two suitcases, please? I’ll bring the shoulder bag with me.

谢谢，你帮我拿这两个行李箱好吗，我拿背包。

B: Certainly, sir. Two suitcases? 好的，两件行李箱是吗?

G: Yes. 是的。

B: Is there anything valuable or breakable in them?

里面是否有贵重物品或者易碎物品呢?

G: No. 没有。

B: This is your claim tag, sir. We will keep your bags at the Bell Captain’s Desk. Could you pick them up there, please?

这是您的行李标签，我们会将行李放在行李台。您到那儿取行李好吗?

G: Certainly. 好的。

B: Thank you, sir. 谢谢您。

C: Good morning. Can I help you?

G: Yes, I’d like to check out now .

C: Can I have your name and room number, please ?

G: John smith, room 1208 .

C: May I have your room key, please ?

G: Sure. Here you are.

C: Just a moment, please…..Mr. Smith . Here is your bill. Would you like to check it ?

G: I’m sorry . What’s the 20 Yuan for ?

C: That’s for the drinks you ordered from your room .

G: I see .

C: How would you like to make payment , Mr. Smith ?

G: I’d like to pay in cash .

C: That’ll be 2180 Yuan .

G: Here you are .

C: Here’s your change and receipt , Mr. Smith , I’ll send a bellman up to get your luggage.

G: Thank you .

C: You are welcome , Good-bye .

G：Hello? 旅客：喂?

C：Good evening,this is Cecilia Bi from the Finance Department. I m calling about your rent bill which has been outstanding since the first of the month. Normally your company wires us your rent payment on time, but for some reason we have not received this month s rent payment yet. I was concerned because starting on the th which is tomorrow, we will have to add interest charges accruing from the first of this month when the bill was due.

店员：晚上好，我是财务部的Cecilia Bi, 我想和您谈一下租金的事情，您的租金已于本月日起逾期未付了。通常你们公司都是按时电汇租金的，但是不知道是什么原因，我们还没有收到本月的租金。我很担心，因为超过明天即日，我们要增收从本月日开始的利息。

G：And what is the interest rate? 旅客请问利率是多少?

C： 店员：是。

G：Okay,thank you for callingI ll be down tomorrow to take care of it 旅客：好吧，谢谢你打电话来通知我。我明天下楼付租金。

情景教学就是要让学生爱学英语、乐学英语,从而不断培养学生学习英语的兴趣,使学生更主动、更积极地投身英语学习中。我整理了，欢迎阅读! 　　一 　　A：Receptionist/the waitress B：Guest 　　A: Good afternoon. Wele to Qingdao Sea-view Garden Hotel. Can I help you, sir? 　　B: Well, I’m~~~ from `````. I’d like to check in, please. 　　A: All right. Do you have a reservation with us, sir? 　　B: Sorry, I didn’t book any room before. I would like to know which standard room do you have ? 　　A: Wait a moment, please。 We have triple room, standard double room, and standard single room. What kind of room do you need? 　　B ：what’s the price for standard double room? 　　A：oh，sir。the price for standard double room is 288 Yuan。 　　B: What! Why is so expensive? 　　A：yes，sir。Our hotel is an international 5-star chain hotel，and adopts international standard price。triple room is 476 yuan, is 288 yuan, and standard single room is 136 yuan. all the room has TV, AC air conditioner, free internet access and breakfast. Oh, excuse me ，the dinning room locates at 6th floor, between 7am to 9am. 　　B：OK， I know now。i’d like to check in a standard double room. 　　A: All right. how many days are you planning to stay? 　　B: oh, I want to stay here for 3 days. 　　A: one moment, please. Sir，please show your ID ，just like driver's license, passport or ID card。 　　B：here you are。 　　A：wait a moment ，please。 　　Could you please fill in the registration card? 　　B: Sure. Here it is. Is it all right? 　　A: Yes, thanks. Your room number is 202. Here is your key. The room bellman will show you to your room. I hope you will enjoy your stay. the check-out time is 1pm of forth day later。 　　B: Thank you. 　　A：you’re wele。Good luck。 　　二 　　B： Have you any vacantspare room in the hotel? 　　A：Sorry，we have no vacantspare room for you. But I canre mend you to theOrient Hotel where you may get as pare room. 　　B：That sounds very good!Can I book the plane tickettrain ticket，ship tickethere? 　　A：Please go to the CAAC office to book your plane you want to book your trainticket or ship ticket，you'd better go to the Shanghai International TravelService. 　　B： Could you tell me how many kinds of rooms do you have? 　　A：There are single rooms， double rooms， suites and deluxe suites in our hotel. Every roomis equipped with a bat hand a telephone. 　　B：Oh，I . 　　A：You are wele. 　　三 　　A：Receptionist B：Guest 　　B： I want a double room with a much aa day doyou charge? 　　A： It is a hundred yuan a day including heating fee but excluding service charge. 　　B：It's quite reasonable. 　　A：How long do you intend to stay in this hotel? 　　B：I shall leave in a fortnighthalf a month. 　　A：Have you got through with the check-in procedure? 　　B：Oh，yes，I'm going to fill in the form of registration right I book a single room formy friend before hand as he will arrive in Shanghai tomorrow morning? 　　A： is the form for you mind filling in this form and payhundred yuan in advance for him. 　　B：All right. This is one hundred yuan to pay for my reservation. 　　A：Thank is a receipt for paying in keep it.

酒店情景英语会展服务对话

you used any hotel services this morning or had breakfast at the hotel dining room，格林先生，今天早晨您是否用过旅馆服务设施，或在旅馆餐厅用过早餐? 　　，my friend and i just had breakfast at the dining room，but we didn't use any services.是的，我的朋友与我在餐厅刚用过早餐，但是我们没有使用过任何服务设施。 　　 total for the eight days is five hundred sixty yuan and eighty 天来总计是560元8角。 　　 think i'll take the one with a front view then.我想我还是要阳面的吧。 　　 long will you be staying?您打算住多久? 　　'll be leaving sunday morning.我们将在星期天上午离开。 　　 we look forward to seeing you next tuesday.我们盼望下周二见到您。 　　'd like to book a single room with bath from the after-noon of october 4 to the morning 　　of october 10.我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。 　　 do have a single room available for those dates.我们确实有一个单间，在这段时间可以用。 　　10. what is the rate， please?请问房费多少? 　　 current rate is$ 50 per night.现行房费是50美元一天。 　　12. what services come with that?这个价格包括哪些服务项目呢? 　　 sounds not bad at all. i'll take it.听起来还不错。这个房间我要了。 　　14. by the way， i'd like a quiet room away from the street if the is possible.顺便说一下，如有可能我想要一个不临街的安静房间。 　　 to our hotel.欢迎光临。 　　 you have got altogether four pieces of baggage?您一共带了4件行李，是不是? 　　17. let me have a check again.让我再看一下。 　　 reception desk is straight ahead.接待处就在前面。 　　 you， please.你先请。 　　 me， where can i buy some cigarettes?劳驾。我到哪儿可买到香烟? 　　 is a shop on the ground floor.一楼有个商店。 　　 sells both chinese and foreign cigarettes.在那儿可买到中国香烟和外国香烟。 　　 i also get some souvenirs there?也可以买到纪念品吗? 　　 is a counter selling all kinds of souvenirs.有个柜台出售各种各样的纪念品。 　　 me，where is the restaurant?劳驾，请问饭厅在哪儿? 　　 have chinese restaurant and a western-style one do you perfer 　　我们有中餐厅和西餐厅，你愿意去哪个? 　　'd like to try some chinese food today.今天我想尝尝中国菜。 　　 want a double room with a bath.我要一间有浴室的双人房。 　　 much a day do you charge?每天收费多少? 　　 is hundred yuan a day including heating fee， but excluding service charge.一百元一天，包括供暖费但不包括服务费。 　　's quite reasonable.收费十分合理。 　　 long do you intend to stay in this hotel?您准备住多久? 　　 you got through with the check-in procedure?你是否已经办妥住宿登记手续? 　　34. can i book a single room for my friend beforehand as he will arrive in shanghai tomorrow morning?我能为我的朋友预订一间单人房吗?他将于明天早上到达上海。 　　 you mind filling in this form and pay a hundred yuan in advance for him.请填好并预付一百元钱。 　　 is a receipt for paying in keep it.这是预付款收据，请收好。 　　 you any vacant(spare) room in the hotel?旅馆里有空余房间吗? 　　， we have no vacant(spare) room for you. but i can recommend you to the orient hotel where you may get a spare room.对不起，我们已经客满了。但是我可以介绍您去东方饭店，那里有空余的房间。 　　 afternoon， my room number is mail for me?下午好!我的房号是321。有我的信吗? 　　 have two letters and one telegram， also a message was left by a lady before one hour.有的。您有两封信和一封电报，一小时前有一位小姐来电话留言给您。 　　'll mail a letter to airmail.我要寄一封航空信到美国。 　　 much do i have to pay for you?我要付多少钱? 　　 letter generally mails to america—europe—africa by airmail. first 20 grams is 20 yuan.通常一封寄到美国、欧洲、非洲的航空信，20克收费20元。 　　， we do have a reservation for you.对了，我们这儿是有您预订的房间。 　　 you please fill out this form while i prepare your key card for you?请您把这份表填好，我同时就给您开出入证，好吗? 　　 should i fill in under room number?“房间号码”这一栏我该怎么填呢? 　　'll put in the room number for you later on.过会儿我来给您填上房间号码。 　　 forgot to put in the date of your departure.您忘了填写离店日期了。 　　 here is your key， room number is 1420.给您房间的钥匙，布拉德利先生。您的房间号码是1420。 　　 is on the 14th floor and the daily rate is$90.房间在14层，每天的房费是90美元。51. please make sure that you have it with you all the time.请务必随时带着它。 　　52. my business negotiation has progressed much more slowly than i had expected.我的业务谈判进行得比我原先预料的慢了许多。 　　53. i wonder if it is possible for me to extend my stay at this hotel for two days.我想知道是否可以让我在这儿多呆两天。 　　'll take a look at the hotel's booking situation.我来查看一下本店房间的预订情况。 　　'm glad that we'll be able to accept your extension re-quest.很高兴我们有办法接受您延长住宿的要求。 　　56. but i'm afraid that it will be necessary for us to ask you to change rooms for the last two nights.不过，恐怕最后两天我们得请您搬到别的房间去。 　　57. we have already let your room to another gentleman.我们已经把您住的房间租给了另外一位先生。 　　58. that's no problem at all.没问题。 　　 this everything， sir?这是全部东西吗，先生? 　　's the light switch.这是电灯开关。 　　's the closet and there's the bathroom.这儿是壁柜。这儿是洗澡间。 　　62. will there be anything else， sir?还有什么事吗，先生? 　　63. well，if you need anything else，please call room service.噢，如果你有什么事，请叫房间服务。 　　64. let me help you with your luggage.我来帮您拿行李。 　　's very kind of you to do so.你这样做使我很感激。 　　's your room number， please?请问您的房间号码? 　　67. and by the way， could i have a look at your room card?顺便问一句，我可以看一下您的房卡吗? 　　 do you like this room?您觉得这个房间怎么样? 　　's also quite spacious.房间也很宽敞。 　　70. do you mind if i put your luggage by the wardrobe?我把您的行李搁在衣柜旁边好吗? 　　 the way， could you tell me about your hotel service?顺便问问，你能不能给我讲一下宾馆服务的情况? 　　 there any place in the hotel where we can amuse our-selves?旅馆里有娱乐场所吗? 　　 you want to take a walk， you can go to the garden.如果您想散步，可以去花园。 　　 is a recreation centre on the ground floor.在一楼有个娱乐中心。 　　75. you can play billiards，table tennis，bridge，and go bowl-ing.您可以去打打台球、乒乓球、桥牌和保龄球。 　　 there a place where we can listen to some music?有听音乐的地方吗? 　　77. there is a music teahouse where you can enjoy both classical music such as beethoven，mozart，liszt，and mode rnmusic，while having some chinese tea or other soft drinks.有个音乐茶座，您可以一边欣赏古典音乐，如贝多芬、莫扎特、李斯特的乐曲和现代音乐，一边品尝中国茶和软饮料。 　　78. would you please tell me the daily service hours of the dining room?请告诉我餐厅每天的服务时间，好吗? 　　 7∶00 10∶00 serving all day long.从早上七时一直到晚上十时，几乎全天供应。 　　80. when will the bar and cafe open?酒吧和咖啡馆什么时间开放? 　　 3∶00 midnight.从下午三点到晚上十二点。 　　 the guest house offer any other service?宾馆里还有哪些服务项目? 　　 have a barber shop， a laundry， a store， post and telegram services，a newspaper stand，a billiard，table tennis， video games and so on.我们有理发室、洗衣房、小卖部、邮电服务、报刊供应柜、弹子房、乒乓球和电子游戏。 　　's jolly good!这太好了! 　　 where can i have my laundry done?脏衣服送到哪里去洗? 　　 can i do for you?夫人。我能为您做些什么? 　　'm looking for a man whose name is john.我在寻找一位男士，他的名字叫约翰。 　　 you tell me his room number， please?请问他的房间号码是多少? 　　 suppose it is 735.我想他的房间号码是735号。 　　 the way， please show me where the lift is?顺便请指点我电梯在什么地方? 　　 need some information about touring hangzhou.我想了解关于游览杭州的情况。 　　92. there are two trains going to hangzhou every morning， and . 　　每天早晨有两列火车到杭州，49次列车和79次列车。 　　 time does this train leave?这列火车什么时间发车? 　　94. could you get me two tickets for tomorrow here?你能否在这儿卖给我两张明天的车票? 　　'm looking for a friend， . could you tell me if he is in the hotel?我在找一位朋友，布朗先生。你能告诉我他是住在这个饭店吗? 　　 a minute，'ll see if he is registered.请稍等片刻，我看看他是否登记了。 are in suite 705. let me phone him.他们住在705号套房，我来给他打电话。 said he's waiting for you in his room.布朗先生说他在房间里等您。 i come in?我是客房的，可以进来吗? 　　 would you like me to do your room，sir?您要我什么时间来给你打扫房间呢，先生? 　　 can do it now if you like.如果您愿意，现在就可以打扫。 　　 would like you to go and get me a flask of hot water.我想请你给我拿一瓶开水来。 　　'm sorry that your flask is empty.很抱歉您的水壶空了。 　　 i do the turn-down service for you now?现在可以为您收拾房间了吗? 　　，thank you see，we are having some friends over.噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。 　　 you come back in three hours?你能不能过3小时再来整理? 　　，'ll let the overnight staff know.当然可以，女士。我会转告夜班服务员。 　　 you tidy up a bit in the bathroom?请整理一下浴室好吗? 　　've just taken a bath and it is quite a mess now.我刚洗了澡，那儿乱糟糟的。 　　，please bring us a bottle of just boiled water.此外，请给我们带瓶刚烧开的水来。 　　's growing you like me to draw the curtains for you?天黑下来了，要不要我拉上窗帘? 　　 there anything i can do for you?您还有什么事要我做吗? 　　'm always at your service.乐意效劳。 　　 you any laundry?对不起，请问有没有要洗的衣服? 　　 laundry man is here to collect it.洗衣房服务员来这儿收要洗的衣服了。 　　 you have any，please just leave it in the laundry bag behind the bathroom door.如果您有衣服要洗，请放在浴室门后的洗衣袋里。 　　 tell us or notify in the list whether you need your clothes ironed，washed，dry-cleaned or mended and also what time you want to get them back.请告诉我们或在洗衣单上写明您的衣服是否需要熨烫，水洗，干洗或缝补，还要写明何时需要取衣服。 if there is any laundry damage?如果你们洗衣时损坏了衣服怎么办? 　　 such a case，the hotel should certainly pay for it.如果是这样，饭店当然应该赔偿。 　　 you send someone up for my laundry，please?请问，你们能派人来收要洗的衣服吗? 　　 valet will be up in a few minutes.洗熨工马上就到。 　　 the color run in the wash?洗衣时会掉色吗? 　　'll dry-clean the dress.我们将干洗这条裙子。 　　'll stitch it before washing.我们会在洗之前把衬里缝好。 　　 can i have my laundry back?我何时能取回洗的衣服呢? 　　 would you like express service or same-day?不过，您是要快洗服务还是当日取? 　　'd like this sweater to be washed by hand in cold water.这件毛衣要用冷水手洗。 you change the room for me? it's too noisy.能给我换个房间吗?这儿太吵了。 　　 wife was woken up several times by the noise the baggage elevator made.我妻子被运送行李的电梯发出的嘈杂声弄醒了几次。 　　 said it was too much for her.她说这使她难以忍受。 　　'm awfully sorry，sir.非常对不起，先生。 　　 do apologize.我向您道歉。 　　 problem，sir.没问题，先生。 　　'll manage it，but we don't have any spare room today.我们会尽力办到，但是今天我们没有空余房间。 　　 you wait till tomorrow?等到明天好吗? 　　 hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep.我希望明天晚上我们能呆在一套安静的房间里睡个好觉。 　　 if there is anything more you need， please let us know.如果还需要别的什么东西，请告诉我们。 　　 light in this room is too dim.这房间里的灯光太暗了。 　　 get me a brighter one.请给我换个亮的。 　　，'ll be back right away.好的，先生，我马上就回来。 　　 room is too cold for feel rather cold when i sleep.这房间太冷了，我睡觉时感到很冷。 　　 seems to be something wrong with the toilet.我房间里的抽水马桶好像出了点毛病。 　　'll send someone to repair it immediately.我们会马上派人来修的。 　　's the trouble?哪儿坏啦? 　　 toilet doesn't flush.抽水马桶不放水了。 　　 me ，it's clogged.让我看看。噢，堵住了。 　　 water tap drips all night long.水龙头一整夜滴水。 　　 part needs to be will be back soon.有个零件要换了。我片刻就来。 　　，i'm afraid there's something wrong with the tv.噢，电视机好像有些毛病。 　　 picture is wobbly.图像不稳定。 　　'm i have a look at it?很遗憾，我可以看看吗? 　　'll send for an electrician from the maintenance department.我去请维修部的电工来。 　　 can have it repaired.我们能找人修理。 　　 wait just a few minutes.请稍等几分钟。 　　 tv set is not working well.电视机有毛病了。 　　'd like to have my hair cut.我想理个发。 　　157. how do you want it?您想理什么式样的? 　　 a trim，and cut the sides fairly short，but not so much at the back.修剪一下就行了。两边剪短些，但后面不要剪得太多。 　　 off the top?顶上不要剪吗? 　　，a little off the top.嗯，稍微剪一点。 　　 you like a shave or shampoo?您要不要修面或洗头? 　　 want a haircut and a shave，please.我想理发和修面。 　　 well，and how would you like your haircut，sir?好的，您喜欢什么发式? 　　 you want me to trim your moustache?要我为您修剪一下小胡子吗? 　　， could you cut a little more off the temple?好，能不能把两边鬓角再剪短些? 　　 that satisfactory?您看这样满意吗? 　　 else i can do for you?还要我为您做些什么吗? 　　 want a facial.我想做面部美容。 　　 facials start with a thorough cleansing.面部美容大都是先彻底清洁面部皮肤。 　　'll take the half-hour facial with make-up.我要做半小时美容外加化妆。 　　'm going to tianjln early tomorrow morning.我明天一大早要去天津。 　　 i would like to request an early morning call.因此我想让你们明天早上叫醒我。 　　 what time would you like us to call you tomorrow morning?您想让我们明天早上什么时候叫醒您? 　　 i have to be at the conference room of the garden hotel in tianjin by 10 o'clock.但我是10点钟必须赶到天津花园宾馆会议室。 　　 means that i'll have to be on the road by 7 o'clock at the latest.就是说我明天早晨最迟也要7点钟上路。 　　 that case，i would like you to call me at 5∶45?那样的话，你们明早5点45分叫醒我好吗? 　　 we will wake you up at 5∶45 tomorrow morning.好，那么我们明早5点45分叫醒您。 　　 you do me a favour， miss?小姐，能帮个忙吗? 　　 wonder if your hotel has the morning call service.不知道你们饭店是否有叫早服务。 　　 you like a morning call?您要叫醒服务吗? 　　 want to go to the bund to enjoy the morning scenery there.我想到外滩去欣赏那儿的景色。 　　 what time do you want me to call you up，sir?您要我什么时候叫醒您? 　　 6 sharp tomorrow morning， please.请在明早6点钟。 　　 don't want to disturb my neighbors.电话叫醒，我不想吵醒邻居。 　　'd like to pay my bill now.我想现在结账。 　　 name and room number，please?请问您的姓名和房间号码? 　　 you used any hotel services this morning?请问您今天早晨是否用过旅馆内的服务设施? 　　 nights at 90 us dollors each， and here are the meals that you had at the makes a total of 665 us 个晚上，每晚90美元，加上膳食费，总共是660美元。 　　 i pay by credit card?我可以用信用卡支付吗? 　　 sign your name here.请您在这里签名。 　　191. excuse me. we're leaving 'd like to pay our bills now.劳驾。我们今天要离去了。我希望现在就把账结清。 　　 the way，i'd like to tell you that the check-out time is 12∶00 noon，sir.先生，顺便告诉您，结账后离开旅馆时间是12点。 　　193. how about the charge for the days you shared the room with your friend?这几天您的朋友与您同住费用怎么办呢? 　　 add to my account.请记在我的账里。 　　'd like to book a double room for tuesday next week.下周二我想订一个双人房间。 　　's the price difference?两种房间的价格有什么不同? 　　 double room with a front view is 140 dollars per night，one with a rear view is15dollars 　　per night.一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。

对话教学作为一种新型而有效的教学方式,主张教师和学生应具有对话心态,坚持对话原则,学生在互动交流与沟通合作中学习、使用英语,有效实现学生英语交际能力的锻炼与培养。我整理了酒店常用英语对话短文，欢迎阅读!　　酒店常用英语对话短文篇一 　　Guiding the Guest to Their Rooms 引客进房 　　Floor Attendant (FA): (Smiling) Good afternoon, sir and madam. Did you have a nice trip? 下午好，先生女士，您们旅途愉快吗? 　　Mr. Bellow (B): Yes, thanks. 是的，谢谢。 　　FA: Welcome to the ninth floor. I’m the floor attendant. Just let me know if there is anything I can do for you. 　　欢迎到9楼，我是楼层服务员。如果有什么需要，请告诉我。 　　B: Where is Room 908, please? 908房在哪儿呢? 　　FA: Ah, Mr. and Mrs. Bellow. Would you care to step this way, please? It is along here. 　　BELLOW先生、夫人，请走好，沿着这儿走就可以了。 　　Mrs. Bellow(M):Oh, how do you know our name? 　　你是怎么会知道我们的名字? 　　FA: It was on the arrival list for room we are. May I have your key, please? Let me open the door for you. 　　您们的名字在908房的预抵名单上，把房间的钥匙给我好吗?我帮您们开门。 　　B: Here it is. 在这。 　　FA (Knocks at the door first, opens it, and precedes the guests into the room and turns on the light) This way, please.(先敲门，然后引领客人进房间并开灯)这边请。 　　B: Thank you. When will our baggage arrive? 　　谢谢，我们的行李什么时候送上来? 　　FA: Your suitcases will be here shortly. The bellman is handling them. 　　您们的行李马上就送上来了。行李员正在处理当中。 　　B: Very well(Looking around the room.) 非常好(环视房间) 　　FA: How do you like this room? 您觉得这房间怎么样呢? 　　M: Oh, it looks comfortable and cozy. We like it very much. 　　看起来很舒适。我们很喜欢。 　　FA: (Drawing the curtains aside) The room is facing south and commands a good view of the Huangpu River. 　　(把窗帘拉开)这房间朝南并面对着黄浦江，景色很好。 　　M: Yes, how lovely it is! 是的，真的很美! 　　FA:(Handing the room key to Mr. Bellow) Here is your key, Mr. Bellow.(把房间钥匙交给BELLOW先生)这是您的钥匙。 　　酒店常用英语对话短文篇二 　　Making a Reservation 预订客房 　　Reservationist(R): Good afternoon. What can I do for you? 　　下午好，我能帮您什么吗? 　　Client (C) : Good afternoon. I’m calling from Beijing Foreign Trade Company. Is it possible for me to have a suite? 　　下午好，这里是北京外贸公司，我想订一间套房，有吗? 　　R: Certainly, can you give me your name please, sir? 　　有的，先生，可以告诉我您的名字吗? 　　C: West, W-E-S-T. 　　R: Thank you, Mr. West. But by the way, how long will you stay here? 　　谢谢，WEST先生。请问你要住多久呢? 　　C: I’ll stay here for quite a long time. 　　我将会住很长一段时间的。 　　R: I’m glad you will be staying at our hotel for a long time. 　　很高兴你将会在我们酒店长住。 　　C: How much is the suite, please? 　　请问套房多少钱呢? 　　R: Your suite is 320 yuan (RMB) per day. 　　您订的套房一天是320元。 　　C: Does that include attendance? 　　有包括服务费吗? 　　R:Three hundred and twenty yuan a day, service included. 　　320元一天，包含服务费。 　　C: Meals included? 　　餐费有包含在内吗? 　　R: Meals are extra, not included. 　　餐费是另外算的，不包含在内。 　　C: What services come with that? 　　都还有些其他的什么服务吗? 　　R: For three hundred and twenty yuan a day, you will have one bedroom with air-conditioning, a sitting room, a bathroom, a colour TV set, a telephone and a major international newspaper delivered to your room every day. 　　您的房间有一间带空调的卧室，一间客厅，一间浴室，一台彩电，一部电话并且每天都有主要的国际新闻报送到您的房间。 　　C: Do I have to pay in advance? 　　我需要提前预付吗? 　　R: Yes, you may pay half of it. The account will be settled later. 　　要的，您需要先预付一半，稍后会设定一个帐户。 　　C: On which floor is the suite? 　　套房在几楼呢? 　　R: We have reserved two suites for you to choose. One is on the first floor, the other on the thirteenth floor. Both of them have a bathroom and face to the south. 　　我们提供两个套房供您选择。一个是在一楼，另一个是在十三楼。两个套房都带浴室并且都是朝南的。 　　C: What’s the difference between them? 　　它们之间有什么不同呢? 　　R: The conditions and the prices are the same. No difference.。 　　条件和价格都是一样的，没什么不同。 　　C: Which is quiet? I want a quiet one. I hate noise at night. 　　哪一间更安静? 　　R: The one on the thirteenth floor is very quiet. The room number is 1316. 　　三楼的那一间是非常安静的。房间号是1316。 　　C: I think I’ll take the one on the thirteenth floor.。 　　我想我还是订三楼的那一间吧。 　　R: OK. And your arrival and departure dates? 　　好的，那您抵店和离店的日期是? 　　C: I don’t know, but it could be seventeen to twenty days. 　　不知道，但是大概会住17至20天吧。 　　R: Then we can only confirm a room from the 10th to the 27th. I’m afraid we won’t be able to guarantee you the room after the 27th. 　　那我们只能确认一个房间给您，从10号至27号，恐怕我们不能保证27号之后有房间给您了。 　　C: What if there isn’t any room then? 　　是不是那之后都没有房间了? 　　R: Don’t worry, sir, We can either put you on a waiting list or find you a room in a nearby hotel. 　　不要急，先生，我们也可以将您列在等候名单上或者在最近的地方为您找一家酒店。 　　C: Fine, thank you. Good-bye. 　　好的，谢谢，再见。 　　酒店常用英语对话短文篇三 　　C: Good morning. Can I help you? 　　G: Yes, I’d like to check out now . 　　C: Can I have your name and room number, please ? 　　G: John smith, room 1208 . 　　C: May I have your room key, please ? 　　G: Sure. Here you are. 　　C: Just a moment, please…..Mr. Smith . Here is your bill. Would you like to check it ? 　　G: I’m sorry . What’s the 20 Yuan for ? 　　C: That’s for the drinks you ordered from your room . 　　G: I see . 　　C: How would you like to make payment , Mr. Smith ? 　　G: I’d like to pay in cash . 　　C: That’ll be 2180 Yuan . 　　G: Here you are . 　　C: Here’s your change and receipt , Mr. Smith , I’ll send a bellman up to get your luggage. 　　G: Thank you . 　　C: You are welcome , Good-bye .

情境语境在英语对话教学中起到了非常重要的角色,直接影响初中英语教学的质量和教学的效果。我精心收集了酒店英语情景对话，供大家欣赏学习!

A Hello,this is QuaCheng hotel,is there anything I can help you,sir?

你好，这里是泉城大酒店，请问您需要什么服务

B Yes, I'd like to book a room.

我需要预订一间房

A Sure,we have different type of rooms,which would you like to choose?

我们酒店有不同类型的房间，您需要哪种房间呢?

B I'm not very certain,could you give me a brief introduction,please?

我不是很确定，你能不能给我做一下简单的介绍?

A Ok,our hotel provides standard single room and double room,accordingly,we also have special treatment for VIP.

好的，我们酒店提供标准单人间和标准双人间，除此之外还有对贵宾的特殊套房

B Thank you,I want to reserve a single room which is better located between 4th floor to 7 need the personnel in your hotel to open the window and clean the room before I arrive that ok?

谢谢，我想预定一间单人标准间，最好是介于4楼到7楼之间的。嗯，我需要你们的工作人员在我到达九点前打开窗户并打扫房间，可以吗?

A Ok,sir,I already taken some notes about your let me check the room on my standard single room in 6th floor and the number is 0603,need clean and open the window,anything else?

好的，先生，我已经记下了你的要求。我先在电脑上查询一下。嗯，6楼的603房间，需要打扫并打开窗户，还有什么要求吗?

B Thanks,how much does it cost?

谢谢，房间费用是多少钱

A That is 580 RMB

房费是580元

B Don't your hotel have discount?

你们没有折扣吗?

A I'm terribly sorry, you need a discount,you should be our VIP and stay here for at least 3 days.

非常抱歉，先生。如果你想打折必须是我们酒店的协议客户，并且至少住三天

B OK,that's alright!

好，那就算了

A When will you arrive at our hotel,sir?

您什么时候能到达，先生?

B Around 15 to 3 .

下午2点45

A 's a great honour for us to serve for you and we are all waitting for your arrival.!

好的，能为您服务是我们酒店的荣幸，我们在此恭候您的光临!

B Thank you very much!Byebye!

谢谢，再见!

R: Good morning. Can I help you?

R：早上好。我能为您做些什么吗?

T: Good morning. I think there should be two rooms booked for us? In the names of Tony Marshall and May Hunter.

T：早上好。我们订了两间房，名字是托尼o马歇尔和梅o亨特。

R: Umm, just a moment.

R：请稍等。

T: We're attending the 'Sun, Sea and Sand' conference and exhibition.

T：我们是来参加"太阳、海洋和沙滩"会展的。

R: Well sir, I'm afraid you have nothing booked. All we have left are two small rooms at the front of the hotel. They will be a bit noisy I'm afraid, as there is a pub opposite.

R：抱歉，先生，你们没有预订过房间。我们现在还剩两个宾馆前面的小间。恐怕会有点吵，因为对面有个酒吧。

T: What? That's terrible! How did that happen? What do you want to do May? Should we find somewhere else?

T：什么?太糟糕了!怎么会这样呢?梅，你打算怎么办?我们去找其他宾馆吗?

M: Well, I suppose we have no choice, really. It's too late to find another hotel now. We'll just have to take them.

M：我觉得我们没有选择了。去找其他的宾馆太迟了。我们就住这两间吧。

R: Right, so that's all booked now. We'll need you to sign a credit card voucher in advance.

R ：好的，那么就订这两间房了。你们需要提前签一下信用卡的单据。

T: OK. Oh no, I can't seem to find my card. And where's my wallet?

T：好的。哦，不，我找不到信用卡了。我钱包哪去了?

M: Did you leave it somewhere? In the taxi?

M：你把它丢在哪了吗?出租车上?

T: Oh no! I think I did, I left my wallet in the taxi. I put it on the seat when we got in. Oh what a disaster!

T：哦，我想是的，我把钱包忘在出租车上了。我们上车的时候我把它放在座位上了。太糟糕了!

R: Careful sir, your briefcase!

R：先生，小心，你的公文包!

T: Aaagh! All over the floor. All my papers!

T：啊!我的文件散了一地!

R: Not to worry sir. We'll soon get them together.

R：别担心，我们马上就能收好。

T: Sorry, May. What a mess, oh what a mess! I'll have to phone the taxi company to see if they found my wallet. Em, by the way, can you lend me some change for the phone?

T：对不起，梅。太乱套了，太乱套了!我得给出租车公司打电话，看他们能不能找到我的钱包。哦，对了，你能借我点钱打电话吗?

M: OK. Here you are.

M：好的，给你。

R = receptionist, T = Tony, M = May

R: Good morning. Can I help you?

R：早上好!我能为您做些什么吗?

T: Good morning. I think there should be two rooms booked for us, in the names of Tony Marshall and May Hunter.

T：早上好。我们订了两间房，名字是托尼·马歇尔和梅·亨特。

R: Umm, just a moment. Yes, two single rooms with en-suite bathrooms?

R：请稍等。是的，两个带独立卫生间的单人间，对吗?

T: That's right. We're attending the 'Sun, Sea and Sand' conference and exhibition. Does that mean we get a discount?

T：是的。我们是来参加"太阳、海洋和沙滩"会展的，可以享受优惠吗?

R: Yes. We are one of the conference partner hotels, so there is a ten per cent discount. Is it for ten days? Is that right?

R：可以。我们是会议合作宾馆之一，所以有10%的折扣。你们住10天，对吧?

M: Yes, until the thirteenth. That's ten days.

M：是的，住到13号，刚好10天。

R: Right then. We'll need you to sign a credit card voucher in advance. But when you check out, you can settle the account by card or cash, or cheque, as you wish.

R：好的。你们需要提前签一下信用卡的单据，帐单在退房的时候结算，可以用信用卡、现金或者支票。

T: OK, thanks.

T：好的，谢谢。

R: Right. You, Ms. Hunter, are in room 202 and you, Mr. Marshall, are in room 207. If you take the lift over there to the second floor the porter will accompany you with the baggage.

R：亨特女士在202房间，马歇尔先生在207房间。你们乘电梯到二楼，有搬运工在那里帮你们搬行李。

M: Thank you very much.

M：非常感谢。

酒店英语洗衣服务情景对话

英语口语 频道为网友整理的《酒店英语口语经典对话：客房洗衣服务》，供大家参考学习。 客房洗衣服务 经典对话 M=Room Maid 客房服务员 G=Guest 顾客 M：Housekeeping. May I collect your laundry? 客房服务部。我可以收您的送洗衣物了吗？ G：Yes, it is the laundry bag. 可以，在洗衣袋里。 M：Thank you ma’am. Is the laundry form in the bag? 谢谢您，女士。洗衣单放在衣袋里了吗？ G：Yes, by the way, how long does it take for dry-cleaning? 是的。对了，干洗需要多长时间？ M：It usually takes two days. 干洗一般需要两天。 G：Oh, dear. We’re leaving tomorrow. 天哪，我们明天就要走了。 M：If you are in a hurry, we have a two-hour quick service with an extra charge of 50%. 如果您急着 要，我们有两小时的快速服务，不过要外加 50％的费用。 G：Well, if that’s the case. 唉，也只好这样啦。 常用句型百宝箱 1. 洗衣服务说明 1) Can you send someone to Room 2587 to pick up my laundry? 您能不能派人到 2587 房取我的送洗衣物呢？ 2) I’d like to know how long your laundry service usually takes. 我想知道你们洗衣服务一般要多久时间。 3) For clothes received before 11:00 ., we’ll deliver them to your room by 9:00 . the same day; and for those received before 3:00 ., you may get them back by noon the next day. 您在早上11点之前送洗的衣物，我们会在晚上9点以前送回您房里；下午3点以前送洗的衣物，您会在第二天中午前收到。 4) I’m afraid it is too late for today’s laundry. 现在恐怕已经过来今天的洗衣时间。 5) How about the rates ? 收费是怎样的呢？ 6) The laundry forms and bag are on the top right-hand desk drawer. 洗衣单和洗衣袋在写字台的右边第一个抽屉里。 2. 收取送洗衣物 1) Please fill in the laundry form. 请填写洗衣单。 2) We will deliver it to your room by tomorrow noon. 我们会在明天中午以前送回您的房间。 3) We have a two-hour quick service. 我们有两小时的快速服务。 4) There is an extra charge of 50% for quick service. 快速服务要外加 50％的费用。 5) We can deliver it within 4 hours at a 50% extra charge. 我们可以在 4 小时内送回，但 要收 50％的费用。 6) Is this for pressing only? 这只要烫干对吗？ 7) I’d like this sweater dry-cleaned/washed by hand in cold water. 这件毛衣要干洗/用冷水手洗。 8) I’m sorry, but we don’t have the special equipment necessary to clean leather. 很抱歉，我们没有清洗皮料所需要的特别设备。 9) We don’t have the necessary facilities and we can’t afford to take responsibility for any damage. 我们没有所需要的设备。而且有什么破损，我们负不起责任。 3. 送洗衣物与洗衣单不符 1) There is a small problem with your laundry. 您要送洗的衣服有点小问题。 2) The items in your bag don’t match up with the items on the laundry list. 洗衣袋里的衣物与洗衣单上登记的不符。 3) There should be three T-shirts in your bag, but there are only two. 您的洗衣袋里应有 3 件 T 恤，但是这里只有 2 件。 4) There is a bra in your bag, but that isn’t marked on the form. 您的洗衣袋里有一件纹胸，但是洗衣单上没有标出来。 5) One sock is missing. 少了一只袜子。 6) I can’t find them right now. Just send thee laundry as it is. 我找不着了，就这些吧。 7) Could you fill out a new form ,please? 请您重新填写一张表格好吗？ 8) Could you sign for the change? 请您在变更这里签名好吗？ 4. 送洗服务投诉 1) Where is my laundry? 我送洗的衣物在哪里？ 2) I haven’t received my laundries yet. 我还没有收到我送洗的衣物。 3) We’ll check it right now. 我们马上去查看这件事。 4) I checked my returned laundry , and found a shirt was missing. 我检查了一下送回的衣物，发现一件衬衫不见了。 5) Could you describe it? 您能描述一下它是什么样的吗？ 6) We’ll check if your laundry has come back yet. 我们去检查一下您的衣物是否已送还。 7) We’ll bring it up to you as soon as we find it. 一旦找到您的衣物，我们会尽快还给您。 8) Here is your laundry. Sorry for the delay. 这是您送洗的衣物，很抱歉让您久等了。 9) We made a mistake while delivering your shirt. We’re very sorry for the inconvenience. 您的衬衫被送错了。非常抱歉给您带来不便。 10) My suit came back and it looks terrible! 我们西装送回来了，它看起来太糟糕了。 11) My sweater shrunk after you clean it. 我的毛衣洗后缩水了。 12) We’ll take it back and clean it again. 我们会重新再洗一次。 13) May I take it back to the laundry? They may be able to restore it . 我把衣物送还洗衣部好吗？他们可能可以修复的。 14) If you are still not satisfied when it comes back. We are responsible for the damage according to the record on your laundry list. 如果您仍然不满意，我们将会根据洗衣单上的记录予以赔偿。

morning，Housekeeping，may I help you？早上好，客房部，我可以帮您吗？ ，I’d like to know about your laundry service hours.是的，我想了解你们的洗衣服务时间。 your laundry is received before 10am，we will deliver it to your room by 4pm the same day. 如果您的衣服是在早上10点前送洗的,我们将在当天下午4点把衣服洗好送到您房间。 we receive your laundry before 3pm，we will get it back to you by noon the next day. 如果您的衣服是下午3点送洗的，我们将在第二天中午前把您的衣服送回给您。 laundry rate chart is contained in the stationery folder in your dresser’s drawer，sir.洗衣价目表放在您梳妆台抽屉的文具夹里，先生。 you please send someone to room 502 to pick up some laundry for me？您可以派人到502房间来取一下我的送洗衣服吗？ ，sir. The roommaid will be there in a few minutes.好的，先生，服务员过几分钟就到您的房间来。 have some shirts to be washed. 我有一些衣服要洗。 do you need them，sir？您什么时候需要取回，先生？ tomorrow morning be all right？明天早上送给您行吗？ ’ll be fine，but I have a suit that I would like pressed before 7 this evening. 可以，不过我有一套衣服想在今晚7点前烫好。 am sorry. It won’t be possible for this evening 对不起，今晚恐怕不行。 ，may I come in？… can I help you？客房服务，我可以进来吗？……有什么可以帮您？ you fill out the laundry form，please？请您填一下这张洗衣单，好吗？ laundry form is in the drawer of the writing desk.洗衣单放在写字台的抽屉里。 you want these shirts starched，sir？您想要这些衬衣上浆吗，先生？ ’d like this sweater to be washed by hand in cold water，it might shrink otherwise. 我想这件毛衣要放在冷水中用手洗，否则它会缩水的。 hand in cold water，I understand.用冷水手洗，我明白了。 you send someone to pick up my laundry，please？您能派人来取一下我的送洗衣服吗？ ，madam. But I’m afraid it’s too late for today’s laundry. We can deliver it tomorrow around 4pm. 当然可以，太太，不过恐怕今天洗衣太晚了，我们可以明天下午4点前送回来。 I know your room number，please？请告诉我您的房号，好吗？ you leave your laundry on the bed，if you are going out，sir？如果您要外出，先生，请您把送洗的衣服放在床上好吗？ ’d like this garment dry-cleaned，please.我想把这件衣服干洗一下。 don’t have the facilities and we cannot take responsibility for any damage. 我们没有这方面的设施，而且我们对任何损坏不负责任。 ’m sorry，but we don’t have the special equipment necessary.对不起，我们没有这种必备的特殊洗衣设备。 ’m sorry we couldn’t help you，madam.非常抱歉，我们帮不了您。 you have a mending service for clothes？你们有织补衣服服务吗？ ’m sorry，sir. We can mend a seam but not a hole.对不起先生，我们可以补裂缝，但不能补洞。 is a stain on this jacket，I’d like it removed before it’s dry-cleaned.这件夹克上有污迹，我想在干洗前先去掉它。 kind of stain is it，sir？是哪种污迹，先生？ spilled some sauce on it.我把酱油洒在上面了。 will do our best to remove the stain but we cannot guarantee the result.我们将尽力去掉这块污迹，但我们不能保证肯定可以去掉。 laundry service，please dial 101 and you will get the housekeeping.需要洗衣时，请拨101，那是客房部。 laundry forms and bags are in the top of the right-handed drawer of the writing table.洗衣单和洗衣袋放在写字台右手的第一个抽屉里。 this for washing，madam？女士，这是要洗的衣服吗？ this for dry-cleaned，sir？先生，这衣服要干洗吗？ have a special 4-hour laundry service. 我们有4小时特别洗衣服务。 you are a hurry，we have a two-hour quick service.如果您很急，我们有2个小时加急服务。 deliver your laundry within 4 hours at 50％ extra charge.我们在4小时之内将衣服送给您，并加收50％费用。 is an extra charge of 50％ for quick service. 快洗服务要额外加收50％费用。 ’m sorry，but we don’t have the special equipment necessary. 对不起，我们没有所需的特种设备。 ’m afraid we couldn’t remove the stain.恐怕我们无法擦掉这块污点。 can only do simple mending.我们只能做简单织补。 will refund the cost of the laundry and the new sweater.我们将退还您洗衣服的费用和毛衣钱。 are very sorry for the inconvenience.给您带来不便，非常抱歉。 you have some laundry to be washed，just leave it in the laundry bag. the laundry bag is hung behind the bathroom door. 洗衣袋在浴室门的后面挂着，如果您有衣服要洗，请放在洗衣袋里，每天上午9点左右收取。 ’d like to have my overcoat dry-cleaned，my shirt and pyjamas laundered and my suit pressed. 我的大衣要干洗，衬衫和睡衣要水洗，并烫一套西服。 ’m in a hurry，I have to wear it tomorrow morning.这件衣服要快件，明天早上我要穿。 can get your laundry back earlier，but there is an extra charge for quick service.衣服可以早些时间送回，但您要付额外的加急费。 collar of this woolen sweater isn’t clean，please ask them to re-wash it. 这件羊毛衫领口没洗干净，请再洗一遍。 ，the cuff of your shirt was damaged when we pressed it. We’ll pay for it.对不起，这件衬衫的袖子烫坏了，我们会赔您的。 apologize for having trouble you so much.抱歉，我们给您添了许多麻烦。 fill out this pressing form and I will call the laundry to get it for you.请填写这张烫衣表格，我会叫洗衣服务来收取的。 you have anything to be cleaned？您有衣服要洗吗？ ，I have two pairs of trousers and some other things to be washed and ironed.有的，这两条裤子要洗，还有一些要烫。 do you need them back？is it in a hurry？您想什么时候返回？要快洗吗？ can I get the laundry back？什么时候可以送回我的衣服？ is the money we found in the pocket of your pants.这是我们在您交洗的裤子口袋里发现的钱。 coat is not mine，and there is one shirt missing.这件衣服不是我的，我还缺一件衬衣。 ’m sorry for this inconvenient. We will handle it soon. 给您带来不便真抱歉，我们会马上处理。 is a hole in this coat，please mend it for me.衣服上有一个洞，请代为织补一下。 don’t think it will look nice after mending，because the hole is too big.这个洞比较大，织补后不一定能恢复原样。 coat has been mended，is it all right？您的衣服已织补好了，您看是否满意？ ’s very well done，indeed，thank you.织补得很好，谢谢。 is a button missing on my coat，can you sew on a button for me？我掉了一个扣子，你能帮我配一个吗？ ’s difficult to get a same one，I’m afraid.配一样得，恐怕有点难。