摘要：
酒店客服英文单词客服的英文是customer service。双语例句：1、我们认为提高客服满意度的一个方法是设身处地的为客人着想，这样我们才能更加理解他们的需求。... 酒店客服英文单词
客服的英文是customer service。
双语例句：
1、我们认为提高客服满意度的一个方法是设身处地的为客人着想，这样我们才能更加理解他们的需求。
We believe one way to improve our customer service is to put ourselves in the clients1'position, so we can understand their needs better.
2、OA系统与客服中心集成的实现。
Exploration of OA System and Customer Service System.
3、随后，提出了基于XML的数据客服中心解决方案，从其提供的功能、服务和其理论依据开始，阐述了其设计方案和实现方法。
According its function, service and theory basis, the paper explains the design proposal and implementation.
4、你是不是值得花时间打电话跟客服沟通就为了省下X钱。
Whether time spent on the phone with customer service to save$ X is worth it .
5、你觉得mary在客服能做得好吗？
Do you think Mary can do well in the client service department?
客服是指一种以客户为导向的价值观，它整合及管理在预先设定的最优成本——服务组合中的客户界面的所有要素。广义而言，任何能提高客户满意度的内容都属于客户服务的范围之内。你知道客服用英语怎么说吗?下面来学习一下吧。
客服英语说法：
custom service
客服的相关短语：
客服代表 Customer Service Representative ; Customer Service Rep ; Mixpool ; CS Representative
客服人员 Customer Service Agent ; service personnel ; customer service staff ; CSAD
海运客服 sea freight Customer Service ; CUSTOMER SERVINCE ; customer services export ocean freight ; CS
英文客服 English customer service ; English Customer Support ; English service ; customer service
客服服务 Customer Service ; SERVICE
客服原则 Principle of Customer Service
外勤客服 Field Service
客服信箱 Contact ; Contect
客服的英语例句：
1. Call our customer-service staff toll-free.
免费拨打我们的客服电话。
2. Strong skills on negotiation, service, presentation, and managerial credentials.
有较强的谈判 、 客服 、 表述和管理能力.
3. Why? Because there are only two representatives taking calls for all divisions.
为什么 呢 ?因为只有两个客服代表面对所有部门.
4. Brahmaputra Grand Hotel, Tibet . Deputy Manager of Guest Services Center.
2006年9月至2007年2月,于雅鲁藏布大酒店任客服部副经理一职.
5. The customer service officer referred the complaint to the department manager.
客服专员将这个投诉提交给了部门经理.
6. Customer service is the principal port between game and player.
客服是游戏和玩家间的重要接口.
7. Customer service ( within an inch of faints ): That opens your computer.
客服 ( 差点晕倒 ): 那就打开你的电脑.
8. Unparallelled Customer Service, Immediate Response, Top Quality and Value - added Service.
优质的客服 、 及时的响应 、 一流的质量、增值的服务!
9. Assist Customer Service Representative Supervisor to finish special business.
协助客服主管完成日常临时交办的事务.
10. Leading the MAGIC Call Centre , monitoring performance , providing guidance and make decisions.
负责领导和作出决定,并管理客服中心.
11. Explained Miss service, followed by reporters for the return procedures.
一客服小姐解释道, 随后为记者办理了退货手续.
12. Responsible for Customer Service, Marketing Promotion and answer the phone.
负责客服,电话接听, 业务拓展及时处理客户反映的各项问题.
13. Why? Because the customer service representatives are rushed when preparing folders.
为什么 呢 ?因为客服代表着在准备文件夹时着急了.
14. Adam had a job at a call center during his college years.
亚当大学时代曾在某家电话客服中心工作过.
15. Submit the override application to CSC Supervisor in time.
超出权限的申请要及时交给客服主管维护.
酒店客房服务英文
酒店客房常用英语口语
在酒店工作中，比较常用到英语的是餐厅，前台，客房，礼宾，总机及销售。以下是我精心整理的酒店客房常用英语口语，欢迎大家借鉴与参考，希望对大家有所帮助。
1、Housekeeping .May I come in?
客房服务员。我能进来吗?
2、Here are the light switch，the temperature adjuster,the closet and the minibar.
这是电灯开关、温度调节器、衣柜和小冰箱。
3、There are 2 scokets in thebathroom, one is for 110V and the other is for 220V.
浴室内有两个插座，分别是用于110伏和220伏电压。
4、The hot water supply is round theclock in our hotel.
我们宾馆有24小时的热水供应。
5、The menu is on the door knob.Mark down the items and time for your breakfast and hang it outside the door.
这是挂门餐牌。请标明用早餐的品名和时间，并把它挂在门外。
6、Here’s the hotel’s servicebooklet and the telephone directory. You can make DDD calls and IDDcalls from your room.
这是我们宾馆的服务指南和电话号码本。您可以从房间内打国内直拨电话和国际直拨电话。
7、Excuse me .May I clean your roomnow?
对不起，打扰了。我现在能不能为您打扫房间?
8、We usually make up the check-outrooms first, but we can do your room earlier on your request.
我们通常先做走房，但我们也可以按您的要求先做您的房间。
9、I’m sorry to hear that you’reill. Shall I get you a doctor?
听到您生病了，我很遗憾。要我给您请个大夫吗?
10、If you don’t want to be disturbed, just hangthe DND sign outside the door.
如果您不想被打扰，就请将这“请勿打扰”的牌子挂在门外。
11、I’m afraid you’ll have to contact the frontoffice for the extra bed.
恐怕您得和前厅部联系加床事宜。
12、Just leave your laundry in the laundry bag.
请把要洗的'衣物放在洗衣袋中。
13、We charge 50% more for the expresslaundry service.
快洗服务我们加收50%费用。
14、Our hotel will pay for the laundry damage.The indemnity shall not exceed 10 times the laundry fee.
我们饭店会赔偿洗衣毁损。赔偿费不超过洗衣费的10倍。
15、Our guest center provides baby-sittingservices. There are some experienced and reliable baby-sitters.
我们房务中心提供婴儿看护服务。那儿有富有经验且又可靠的保姆。
16、The baby-sitting service is 10 yuanan hour, for a minimum of 4 hours.
托婴服务收费为每小时10元，4小时起算。
17、I’ll bring one more blanket to you rightaway.
我马上给您再拿条毯子来。
18、I’m sorry, but you’ll have to pay penalties for it.
对不起，为此您需付罚金。
19、I’m awfully sorry about it.
我对此十分抱歉。
20、I do apologize for my mistake.
我为我的错误而道歉。
21、Sorry to have caused you so much trouble.
对不起，给您添麻烦了。
22、Iassure you it won’t happen again. I’ll be more careful another time.
我保证这件事以后不会再发生了。以后我一定要仔细些。
23、Guest–Why hasn’t my baggage been sent up yet?
客人：我的行李怎么还没有送上来?
24、GSA-I’m sorry for the slowness. The bellman iscarrying your baggage up now.
服务员：我为服务迟缓而表示抱歉。行李员正在将您的行李送上来。
25、Guest -This pillow case is so dirty .
客人： 这个枕套这么脏。
26、GSA -I’m sorry. Thank you for bringing this to my attention. I’ll bring you a clean one at once.
服务员：对不起，谢谢提醒我这些。我马上给您拿个干净的来。
27、Guest -Theair-conditioner is not working well.
客人：空调器出了问题。
GSA -Sorry.I’ll send for an electrician to fix it right away.
服务员：对不起，我马上给您请个电工来修理。
28、Just amoment, please, sir. I’ll get you the manager to take care of the problem.
请稍候，先生。我给您请经理来解决这个问题。
29、May I make the turn-down service for you now?
我可以做夜床吗?
30、May I supply the Mimi-bar for you?
我可以补充您的小酒吧吗?
Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以B&B 家庭式酒店Boutique hotel 精品酒店Resort 度假村King-size 特大号床Queen-size 大号床Twin beds 双床房Single bed 单床房Double room 双人间Single room 单人间Suite 套房Studio suite 公寓套房Adjoining room 相邻房Connecting room 连通房Executive Floor 行政楼层Bellboy 行李员Concierge 礼宾Receptionist 前台接待Reception/Front desk 前台 Coach 旅游大巴Reservation 预订（不是预定）Doorman 门房 门童Housekeeping staff 客房清洁人员Room service 客房服务，有时特指客房送餐服务Ground 花园Tip 小费Service charge 服务费Turn down 开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服）Executive room 商务房Shuttle bus 班车Do Not Disturb Sign /DND sign请勿打扰牌Please Make Up sign /PMU sign 请收拾房间牌check-out 退房 check-in 登记入住lobby 大堂Owner response: 业主回复Porter门房 Hotel Concierge酒店礼宾部Procurement Manager; Purchasing Manager采购部经理Food & Beverage Manager; Catering Manager餐饮部经理Table Hostess餐桌女服务员Kitchen Hand; Kitchen Help; Kitchen Worker厨工Cook; Chef厨师Head Chef厨师长Cook炊事员Assistant Manager大堂副理Lobby Manager大堂经理Tourist Guide导游Sauce Cook调味汁厨师Restaurant Manager饭店经理Rooms Division Manager房务部经理Second Chef副厨师长Second Waiter副领班Trainee Manager见习经理Receptionist接待员Bar Operative酒吧服务员Hotel Accountant酒店会计Chief Accountant; Financial Controller酒店主管会计;财务总监Housekeeping Manager客房部经理Executive Housekeeper; Head Housekeeper客房部主管Chambermaid客房女服务员Head Waiter ；Captain领班Floor Attendant楼层服务员Travel Agent 旅游中介Doorman门童Pantryman配餐员Front Desk Manager前台经理Front Office Supervisor前台领班Front Office Manager前厅经理Assistant Front Office Manager前厅副理Cleaner清洁工Food Checker食品检验员Vegetable Cook蔬菜厨师Materials Manager物料经理Western-Style Restaurant Manager西餐部经理Executive Assistant Manager行政副经理Assistant Banquet Manager宴会部副经理Banquet Manager宴会部经理Night Manager夜班经理Hotel Greeter迎宾员Reservation Manager预订部经理Chinese-Style Restaurant Manager中餐部经理Resident Manager驻店经理Front Clerk; Reception Clerk总台接待员酒店岗位： 客房预定 room reservation 客 满 fully booked 房间种类 types of rooms 双 人 房 double room标 准 房 standard room 双 床 房 twin room 高 级 房 superior room 豪 华 房 deluxe room 商 务 房 executive room 套 房 suite 普通套房 junior room 高级套房 senior suite 总统套房 Presidential suite 朝南的房间 a room facing south 公寓套房 studio room 连 通 房 connecting room 相 邻 房 adjoining room 没有按预定抵店 no show 确 认 信 letter of confirmation 服 务 费 service charge 额外费用 extra charge 班 车 shuttle bus 全 价 full price 折 扣 价 discounted price 标 准 价 rack rate 优 惠 价 special price 免 费 complimentary rate 特大号床 king-size bed 大 号 床 queen-size bed 推 迟 postpone 空 房 Vacancy/vacant room 取消 cancel/cancellation 更改 change 预定 book/reserve 自动门 automatic door 登记入住 check in 结帐 check out 一件行李 a piece of baggage/luggage 背包 shoulder bag 纸箱 cardboard box 手提箱 briefcase 汽车行李箱 luggage trunk 送行李 send up 填写 fill out 名牌 name tag 夜床服务 turn – down service 打扫房间 make up 稍稍整理 tidy up 洗衣项目 laundry items 加快服务 express service 核对 check 包间 private room 菜单 menu 套餐 set menu 定满了 fully booked 租 rent 计划表 schedule 推举 recommend酒店内设施adapter 连接器 brief ease 公文包 out of order 坏了 coupon奖券Food Mall 食品街Ancient Culture Street古文化街fire sprinkler 灭火喷淋 coat hanger 大衣架 pillow 枕头 heating control 加热控制 ice tongs 冰夹 chair 椅子 bedside table 床头桌 ceiling light 顶灯 luggage stand 行李架 swimming bag游泳袋 power socket 电源插座 note pad 记事簿 shoe basket鞋篮 ice bucket 冰桶 security latch安全门dry cleaning docket 干洗单 breakfast menu 早餐菜单 light switch 灯开关 air conditioner vent 空调排风口 pillow case枕套 coffee table 咖啡桌 wall paper 壁纸 hair dryer 吹风机 standing lamp 地灯 valet stand 衣物架 switch 开关 desk chair （与书桌配套的）椅子 laundry docket 洗衣单 Do Not Disturb Sign 请勿打扰牌 DND sign请勿打扰牌 chest of drawers 带抽屉的柜厨 sheer curtains 纱窗帘 desk lamp 台灯 television cabinet 电视柜 single bed 单人床 double bed 双人床 desk书桌dusting 去尘 toilet brush 马桶刷子 refuse bag 废物袋 mopping 拖地 scrub 檫洗 dustpan and brush 簸箕和刷子 detergent 清洁剂 vacuum cleaner 吸尘器 mop 拖把 shampoo 洗发水 soap 香皂 bath foam 浴液 sewing kit 针线盒 moisturizer 润肤露 shower cap 浴帽 shoehorn鞋拔 shoe shine檫皮鞋 Bedside lamp 床头灯 smoke detector 烟感器 wardrobe 衣柜 television guide电视指南 Please Make Up sign 请收拾房间牌 PMU sign 请收拾房间牌 slippers拖鞋 drapes 布帘 ceiling屋顶 Laundry docket 洗衣单window sill 窗台shopping bag 购物袋 bookshelf 书架 ground floor (英)底，层，一楼 cabinet 橱柜 switch 开关 Venetian blind 百叶窗帘 curtain 窗帘 wastebasket 字纸篓 tea trolley 活动茶几 night table 床头柜 first floor (英)二楼，(美)一楼 folding screen 屏风 hanger 挂钩 plug 插头 wall plate 壁上挂盘 Chinese painting 国画 elevator, lift 电梯 drawer 抽屉 second floor (英)三楼，(美)二楼 spring 弹簧 cushion 靠垫，垫子 socket 插座，插口 sitting room 起居室voltage 电压 floor 楼层，地板 carpentry (总称)木器 tea table 茶几 bedclothes 床上用品 quilt 被子 mattress 床垫 thermos 热水瓶 transformer 变压器 酒店前台用语：market price 市价 cashiers desk 兑换处 coin 硬币 accounting desk 帐务处 check-out time 退房时间 voucher 证件 price list 价目表 check, cheque 支票 sign (动)签字 interest 利息 form 表格 reservation 预订 reception desk 接待处 tip 小费 reservation desk 预订处 luggage office 行李房 spare (形)多余的 postpone (动)延期 cancel (动)取消 travelers cheque 旅行支票 pay (动)付款 fill (动)填写 administration 管理、经营 note 纸币 registration desk 入宿登记处 lobby 前厅 luggage rack 行李架 visit card 名片 identification card 身份证 rate of exchange 兑换率 conversion rate 换算率 charge (动)收费 bill 帐单 change money 换钱 procedure 手续、程序 information desk 问询处 luggage label 行李标签 overbooking 超额订房 reasonable (形)合理的 cash (动)兑换 keep (动)保留、保存 bank draft 汇票 accept (动)接受 procedure fee 手续费 fill in the form 填表 酒店的种类：Designed hotel 设计酒店boutique hotel 精品酒店 certified hotel for tourism 旅游定点旅馆 family hotel 家庭旅馆 B&B: 经济型酒店resort hotel 度假区酒店酒店部门：电脑部E.D.P. 市场营销部sales & Marketing Division 销售部Sales Department 公关部Public Relation Department 预订部Reservation Department 客务部Room Division 前厅部Front Office Department 管家部Housekeeping Department 餐饮部Food & Beverage Department 康乐部Recreation and Entertainment Department 工程部Engineering Department 保安部Security Department 行政部Rear-Service Department 商场部Shopping Arcade其他：Oriental Plaza: 东方新天地Forbidden city:故宫High-speed wireless internet: 高速无线上网Owner response: 业主回复Expatriates/ expats:外籍人士/外籍员工F&B:餐饮Mansion/ service-apartment:酒店式公寓English tea:英式红茶/英式下午茶CTS:中国旅行社Prepaid cell: 预付型手机Toiletries: 洗漱用品Morning call 唤醒服务
Room Service
酒店对客服务英语100句
1.酒店英语口语日常用语 篇一
It won’t take long to prepare for your breakfast. 您的早餐不会用太长时间准备。
It will take 20minutes to prepare for your lunch.您的午餐需要20分钟时间准备。
I would like some lunch now.我想现在进午餐。
It is Room Service here. 这是送餐服务。
Shall I pour you some coffee now?我可以为您倒一杯咖啡吗?
Your food and drinks will be sent up in a few minutes.您要的食品和饮料过几分钟就会送上去。
It will be up right away.马上送上去。
I will send someone up with your breakfast immediately.我马上叫人把您的早餐送上来。
Our Room Service starts serving at 7 0’clock.送餐服务从7点开始。
I am sorry，we don’t start serving lunch until 11am.对不起，我们要上午11点菜开始提供午餐服务。
2.酒店英语口语日常用语 篇二
Room Service，may help you？送餐服务，有什么可以帮您？
Would you please bring me some breakfast？请为我送来一份早餐，好吗？
At what time would you like your breakfast？您希望什么时候把您的早餐送来？
A Continental breakfast or American breakfast？是要欧式早餐还是美式早餐？
With coffee or tea？需要咖啡还是茶？
For how many people，please？请问要几个人的送餐？
I will bring it up right away. 我马上把它送上来。
Good morning，here is the Continental breakfast you ordered.早上好，这是您点的欧式早餐。
Would you please sign the bill？请您在帐单上签名好吗？
Thank you，enjoy your breakfast please，good-bye. 谢谢，请慢用，再见。
3.酒店英语口语日常用语 篇三
Housekeeping，may I come in？客房服务，我可以进来吗？
I’m sorry to disturb you，sir.对不起，打扰您了，先生。
May we clean your room now，sir？先生，我们可以现在打扫您的房间吗？
Well，I’m a bit tied up at the moment. 哦，我现在正忙着呢。
What time would you like us to come back？您希望我什么时候再来？
Shall I come back later，sir？先生，我过会再来好吗？
We will come and clean your room immediately.我们马上就来打扫您的房间
Your room will be ready in half an hour.您的房间过半小时就会打扫干净。
I’m afraid no cleaning can be done between 12noon and 2pm. May we come between 2pm and 3pm？
It’s already noon，and our room hasn’t been made up yet.已经快到中午了，我的房间还没打扫。
Just let us know what you need，and if we can，we will oblige.如果您需要什么，就告诉我们，只要是做得到的，我们都会尽力为您效劳。
4.酒店英语口语日常用语 篇四
Did you enjoy your meal？你吃的满意吗？
May I take this way？我可以撤掉这个吗？
May I make out the bill for you now？现在可以为您结帐吗？
Here is the dish you ordered，and you another sweet and sour pork is coming soon. 这是您点的菜，您点的另一道餐咕噜牛肉马上就会送上来。
I’m afraid there is a mistake，I ordered a sweet and sour garoupa. 恐怕 您搞错了，我点的是咕噜羊肉。
I will check，I am afraid there is no mistake，this is the dish you ordered. 我来查一查，恐怕我们没有搞错，这道菜是您点的。
I don’t think I want it. May I change it？我不要这道菜了，可以换吗？
Is my order coming pretty soon？I’ve been waiting for a long time. 我点的菜是不是马上就会上来?我已经等了很久了。
Oh，that takes quite a while to prepare. 哦，这道菜需要一段时间才能做好。
I have appointment at noon. Could you tell the cooks to hurry？我中午有一个约会，你能告诉厨师稍快点好吗？
5.酒店英语口语日常用语 篇五
Good afternoon，sir. Welcome to our restaurant. Do you have a reservation？下午好先生，欢迎光临我们餐厅，请问您有预订吗？
How many people are there in your party？你们一共几个人？
Would you please come with me？请您跟我来，好吗？
Please step this way. 这边请。
Will this table be all right？这张桌子可以吗？
Would you like to sit near the windows?您是否喜欢靠窗坐？
Where would you like to sit？您希望坐在哪？
You can sit where you like. 您可以随便坐。
I’m sorry，that table is already reserved.对不起，那张桌子已经预订出去了。
请在此输入您的回答，每餐厅用语100句 1、早上好/中午好/晚上好Good morning/afternoon/、欢迎光临。 Welcome to our 、请问您有预订吗？ Do you have a reservation?4、请问您几位？ How many people please?5、这边请。 This way 、请当心。 Please be 、您先请。 You first, 、您喜欢这张桌子吗？ Do you like this table?9、对不起，这张桌子已经被预定了。 Sorry, this table is 、那张桌子怎么样？ How about that table?11、靠窗／靠大堂／靠角落。 By the window/near the lobby/corner12、吸烟区／无烟区。 Smoking area/ none smoking area13、对不起我们没有空桌子，您介不介意在大堂等会儿？ Sorry, we have no table available now, would you mind waiting in the lobby?14、您介不介意和别人同一张桌子呢？ Would you mind sharing a table?15、请坐！ Sit down, please!16、要不要为您拿一张婴儿椅？ Would you like a baby chair ? 17、请问您是用自助餐还是散点呢？ Would you like buffet or a la cart?18、请问您是用餐还是喝饮料？ Would you take a drink or a la cart?19、这是我们的菜单，请慢看！ This is our menu, please take your 、自助餐台在那边，请随便用。 Buffet counter is over there, please help 、我可以帮助您吗？ May I help you?22、请问您几点到？ At what time?23、对不起／请稍等／我将通知我的领班／经理。 Sorry, just a moment please, I will call my captain/、请问您贵姓？ May I have your name?25、我可以知道您的电话号码吗？ May I have your telephone number?26、您能告诉我您的房间号码吗？ Can you tell me your room number?27、请问怎么拼写？ How do you spell it?28、请问您还有什么特殊的要求吗？Do you have special request? 29、我可以重复您的点单吗？您点的是……对吗？May I repeat your order? Your order is ……, is that right?30、谢谢您的来电。Thanks for your calling.迎宾介绍用语31、我们24小时营业。 We open round the 、自助早餐从7点开始至10点结束。 The breakfast is from 7:00am to 10:、自助晚餐从6点开始至10点结束。 The dinner buffet is from 6:00pm to 10:、自助餐的价格是78元。 The price of buffet is 、自助餐提供免费饮料，沙拉，汤，主食，甜点，日式菜还有餐后咖啡茶，要不要试一下呢？ The buffet offer drinks, salad, soup, main course, dessert, Japanese food and coffer or tea. Would you like to try?36、您好，打扰一下，先生/小姐，冰水，请慢用。 Excuse me, sir/miss, ice water 、现在可以为您点单吗？May I take your order now?38、您是喜欢吃中式餐还是西式餐？ Would you like Chinese food or Western food?39、我们有……供您选择。请问您喜欢哪一种？ We have a choice of ……，which one would you like/40、我们有米饭和炸薯条，请问您喜欢哪种配菜呢？ We have rice and French fries, what would you like your side dish?41、您点的菜配有蔬菜沙拉和汤，请问您喜欢吗？ We have vegetable salad and soup served with dish. Do you like it?42、这道菜味道不错，许多客人对它的评价很高。 This dish is delicious, many people give high comment on it. Would you like to try?43、我建议您点……因为很多客人都喜欢点这个菜。 I would suggest you try ……，many people like to order it very 、我向您推荐……这是我们餐厅的特色菜。 I’ll recommend …… to you, this dish is our special 、您不妨尝一尝……怎么样？ How about having some ……？46、为什么不试一试呢？ Why not try……？ 47、今天的厨师特价是……Today’s chef’s recommendation is ……48、今天的例汤是……值得一试。 Our daily soup is ……,It’s worth 、如果赶时间的话，我向您推荐…… If you are in a hurry, I would recommend ……50、很抱歉，现在没有这道菜，您不妨尝一尝别的菜，好吗？ 如…… Sorry, I’m afraid we have no ……now, would you try another one? Such as……51、请问您点的牛扒喜欢几成熟呢？How would you like your steak?52、二三成熟：rare 三四成熟：medium rare 五成：medium七八成：medium well 全熟：well-done53、我们有千岛汁、法汁、意汁配蔬菜沙拉，请问您喜欢哪一种呢？ We have thousand island、french、Italian dressing served with vegetable salad，which one would you like？54、我们有香草、巧克力、草莓冰淇淋供您选择，您喜欢哪种口味呢？ We have vanilla、chocolate、strawberry ice cream，which one would you like？55、我们有鲜榨橙汁、苹果汁、梨子汁，请问您喜欢哪种呢？ We have choice of fresh orange juice，Apple juice、pear juice，which one would you like ？56、请问您是喜欢小份的还是大份的？ Would you like small one or big one？ 57、您是单面煎还是双面蒸蛋吗？ How would you like your egg，one side or two sides？58、请问您喜欢煮的还是煎的水饺呢？How would you like your dumpling，boild or fried？59、请问您喜欢沙拉先上还是汤先上呢？ Would you like your salad first or soup first？60、请问您的咖啡是餐前上还是餐后上？ Would you like your coffee now or later？61、请问您喝点什么饮料呢？我们有…… Would you like something to drink？ We have……62、请问您是喜欢单份的还是双份的？Would you like single or double?63、请问需要加冰块吗？ Would you like some ice cube?64、还要别的什么吗？ Anything else?65、请问需要报纸吗？ Would you like to see newspaper?66、洗手间在那边。 Toilet is over 、不客气。 You are 、我没听懂您所说的话。 I don’t understand what you 、您再说一遍好吗？ I beg your 、我现在可以为您服务汁酱吗？ May I serve your sauce now?71、请问您需要一些芝士粉吗？ Would you like some Parmesan Cheese?72、这是您点的鲜榨橙汁，请慢用。 This is fresh orange juice, enjoy your 、这是您点的咖喱菜饭，请慢用。 This is curry vegetable rice, enjoy your 、请问您需要再来一杯橙汁吗？ Would you like one more orange juice?75、让您久等了！ Thanks for your 、这道菜要花20分钟。 This dish will take 20 minutes to 、我已知会厨师尽快为您做菜。 I already tell our chef cooking your dish as soon as 、您点的菜很快就好了。 You order will be ready very 、请问这盘子可以撤走了吗？ May I take it away?80、您对这一切都还不满意吗？ Is everything to your satisfaction?81、您用餐愉快吗？ Did you enjoy your meal?82、我现在可以为您清理一下台面吗？ May I clean your table now?83、请问需要来点甜点吗？ Would you like some dessert?84、请问餐后需要来点咖啡或菜吗？ Would you like some coffee or tea after your meal?85、您好，打扰一下，这是您的帐单，请过目。Excuse me, it’s your bill, please check it. 86、总共80元。 Total is 、收您100元，请稍等。 I got 100RMB, just a moment, 、这是找您的零钱和发票，请过目，谢谢！ This is your change and receipt, please check 、在这签上您的姓名和房号好吗？ Would you sign your name and room number?90、请签上您的正楷名字可以吗？ Would you sign your name in printel number?91、我可以看一下您的房卡吗？ May I see your room card?92、请稍等，我将与收银核对一下。 Just a moment please, I will check with 、请带好随身物品。 Do not leave anything 、欢迎下次光临，请慢走。 Thanks for your coming. Welcome 、对不起，我马上为您更换一份。 Sorry , I will change it for you at 、对不起，需要更换其他的菜吗？ I’m sorry, would you like another one?97、我们为此感到非常抱歉，我将马上通知我的领班/经理。 We apologize for that, I will speak to our captain/、这是免费赠送的。 It’s on the 、这是我们的一点心意/请接受我的道歉。 It’s with our compliments, please accept our 、很高兴再次为您服务。 We’re looking forward to serving you again.一次专业解答都将打造您的权威形象
这篇《酒店英语口语常用100句》，是 考 网特地为大家整理的，希望对大家有所帮助！ 1) Good morning (afternoon ,evening),sir (madam).早上好(下午、晚上好)，好，先生(夫人) 2) How do you do? (-- how do you do ?)您好! 3) Hello (or hi )!您好! 4) How is everything (with you )? (您的)一切都好吗? 5) How are you getting on ( or along ) these days ?这几天过得怎么样? 6) How are you ? (- Fine ,thank you .and you? )您的身体好吗? 7) Glad (nice ) to see you . 见到您很高兴。 8) Welcome to our hotel. 欢迎到我们的酒店来! 9) It’s nice to meet you again , Mr. Johnson .再次见到您太好了，约翰逊先生。 10) Good –bye.(or bye-bye)再见! 11) Good night.晚安(晚间告别用) 12) Have a good rest.祝您休息好! 13) See you later (tomorrow). 以后(明天)见! 14) Hope to see you again soon. 希望不久再见到您! 15) Have a good time. 祝您过得愉快! 16) We wish you a pleasant stay in our hotel.愿您在我们饭店过得愉快! 17) Please don’t leave anything behind.请不要遗忘你的东西。 18) Mind (or watch) your step! 请走好! 19) We wish you a pleasant journey. 祝您旅途愉快! 20) Have a nice trip!一路平安! 21) All the best!万事如意。 22) Take care!多保重! 23) Good luck!祝您好运! 24) Thank you (very much) 谢谢您(非常感谢)。 25) Thanks a lot.多谢。 26) Thank you for coming. 谢谢您的光临。 27) Thank you for staying in our hotel. 感谢您在我们饭店下榻。 28) I’m very grateful to you. 非常感谢您。 29) It’s very kind of you. 谢谢，您真客气。 30) You are (most) welcome. 不用谢，不用客气。 31) Not at all.不用谢。 32) Don’t mention it.不用谢。 33) My pleasure.(or with pleasure) 很高兴能为您服务。 34) Glad to be of service. 很高兴为您服务。 35) At your service.乐意为您效劳。 36) I’m sorry.很抱歉。 37) Excuse me.对不起。 38) I’m terribly sorry. It’s my fault. 非常抱歉，那是我的过错。 39) I’m awfully sorry for my carelessness.对于我的粗心大意我非常抱歉。 40) Sorry to have kept you waiting. 对不起，让您久等了。 41) Sorry to interrupt you. 对不起，打扰了。 42) That’s all right.这没什么。 43) It doesn’t matter.没关系。 44) Never mind.不要紧，没关系。 45) Let’s forget it.算了吧! 46) What can I do for you? 我能为您干点什么? 47) Can I help you? 48) 我能为您干点什么? 49) Is there anything I can do for you? 有什么能为您效劳的吗? 50) Just a moment, please. 请稍等一下。 51) Don’t worry about it别担心。 52) I beg your pardon?(or Pardon?) 对不起，请再说一遍好吗? 53) You are wanted on the phone, Mr. Bellow.贝罗先生，有您的电话。 54) Who is speaking, please? 请问您是谁?(电话用语) 55) I’ll switch you to Room 1120. 我马上给您接301房间。 56) What number are you calling? 请问对方什么电话号码。 57) Who would you like to talk to? 请问受话人姓名? 58) Could you hold the line, please? 请(拿着话筒)稍等一会好吗? 59) Here are come letters for you. 这是您的信。 60) What a shame!多可惜! 61) I’m sorry to hear that! 听到这事我很难过。 62) We are all sorry to hear of your illness.听说您病了都很担心。 63) There ,there, Now try not to get too upset about it. 好啦，不要为这事太烦恼了。 64) I wish you good health.祝您健康。 65) Let me wish you every success. 祝您一切顺利! 66) Happy New Year!新年快乐! 67) Merry Christmas!圣诞节快乐! 68) Happy birthday to you! 祝您生日快乐! 69) Congratulations!祝贺您!(恭喜) 70) My hearty congratulations! 衷心祝贺您! 71) As you wish(or like) 随您的便。 72) Certainly.当然可以。 73) Of course.当然可以。 74) Go ahead and do what you like. 干吧，你喜欢干什么就干什么。 75) I’m sorry, that’s not allowed. 对不起，这是不允许的。 76) No, I’m afraid not.不，恐怕不行。 77) Out of the question, I’m afraid. 恐怕不可能。 78) Walk straight ahead.一直往前走。 79) Turn left(right).往左(右)转。 80) Go upstairs(downstairs). 上(下)楼。 81) Take the lift to the third floor. 乘电梯到三楼。 82) The lifts are in the lobby near the main entrance. 电梯间在大厅靠大门外。 83) The bellman will show you the way to the banquet hall. 大堂服务员将领您去宴会厅。 84) There is a washroom at the end of the corridor.洗手间在走廊尽头。 85) The post and cable service is opposite the bar. 邮电所在酒吧对面。 86) The bank is next to the shop. 银行在小卖部隔壁。 87) You can get your money changed at the cashier’s desk. 你可以收银外兑换钱。 88) How much would you like to change?你要兑换多少呢? 89) The rates of exchange are on the board there. 兑换率写在那这的黑板上。 90) There are some local products on sale here.这里出售一些地方产品。 91) It’s sold by weight(yard, meter…) 这个按重量(码，米……)计价出售。 92) Sorry, it’s sold out. 对不起，卖完了。 93) How do you like this? 您看这个怎么样? 94) What about that one? 你看那个好吗? 95) Here is your change. 这是找您的钱。 96) Here is your receipt. 这是你的收据。 97) Air mail or ordinary mail? 是航空信还是平信? 98) An air mail letter for abroad is $.寄往国外的航空信需元。 99) The travel agency in the hotel takes all kinds of booking. 饭店的旅行社代办各种预订票。 100) Please don’t smoke here. 请不要在这里抽烟。
酒店客服常用英语十句
1、 Good morning/afternoon/evening, sir/madam. 早上/下午/晚上好，先生/女士。2、 Good night. 晚安。3、 Have a good time! 祝您过得愉快！4、 Wish you a most pleasant stay in our hotel. 愿您在我们酒店过得愉快！5、 I’m sorry. 对不起，很抱歉。6、 Excuse me. 打扰一下，对不起。7、 Sorry to have kept you waiting. 对不起，让您久等了。8、 Just a moment, please. 请稍等一下。9、 I apologize for this. 我为此道歉。10、 Can I help you. 我能帮您吗？11、 It’s very kind of you. 您真客气。12、 Thank you. 谢谢您。13、 You are welcome. 不用谢。14、 I am at your service. 乐意为您效劳。15、 Turn left/right. 往左/右转。16、 This way, please. 请这边走。17、 It’s on the second floor. 在二楼。18、 Happy birthday! 生日快乐！ Happy New Year! 新年快乐！ Merry Christmas! 圣诞快乐！19、 May I come in? 我可以进来吗？20、 May I know your room number and name? 我能知道您的房间号码和姓名吗？总 台基本句型一、预订服务Good morning. This is Room reservation. May I help you? 早上好，客房预订处，我能为您做什么？What kind of room would you like to reserve ?您想订哪种类型的房间?A single room or a double room ? 要单人间还是双人房间？For which dates do you want to book the rooms ?您想订哪几天的房间呢？What time will you be arriving? 您将在何时到达？May I know your name ? 您能告诉我您的名字吗？How long will you be staying? 您将要住多久？I’d like to confirm your reservation.我要确认一下您的预订。I’ll check the room availability.我查查客房预订情况。You should pay a deposit of US$1000 beforehand .您应预期付1000美元的定金。There is a 10 per cent discount .10%的折扣。二、接待服务What kind of room would you be prefer?您要什么样的房间？Have you got a booking?您预订了吗？A single room or a double room?要单人间还是双人房间？A double room costs 368 Yuan per night . 双人房的房价是每晚368元。Breakfast is also included.早餐也包括在内。May I see your passport? 我能看一下您的护照吗？Could you fill in this form, please? 请您填一下这张登记表好吗？This is your room card and room key?这是您的房卡和房间钥匙。Could you sign your name, please?请您签一下名，好吗？If you leave after 6:00 , you’ll have to pay the full account.晚上六点以后退房,按全天收费计算.You’ll have to register individually, please.请你们分开登记。How would you like to pay , sir , in cash or by credit card ?先生，请问您是用现金付款还是用信用卡付账？I feel terribly sorry . this is the busiest season and all kinds of rooms are fully booked.非常抱歉，这个季节人多，各种房间都订满了。Do you know which unit is responsible for the reception?您知道您是由哪个单位负责接待的吗？Could you keep your room key until you check out ?请您在住宿期间自己保管钥匙，直到结帐离开。三、收银服务Here is your bill . It’s 2000 Yuan in all.这是您的账单。总共2000元。How would you like to pay , sir , in cash or by credit card ?先生，请问您是用现金付款还是用信用卡付账？Please check it and sign here.请核对一下，在这里签个字。I will write out a receipt for you .我给您开一张收据。May I check the details for you , please?我能为您核对账单上的详细内容吗？Do you have any charges for this morning?您今天是否挂帐用酒店的服务?We’ll have to charge you $10 extra.我们要向您额外收10美元。 Did you make any phone calls from room, sir?先生，您从房间打过电话吗？ Excuse me , sir , but I don’t think that will be enough.先生，对不起，我认为钱数不够。I am sorry ,sir ,there has been an error in your bill .Please wait a minute while I correct it .对不起，先生，您的帐单算错了。请稍候，我马上把它改过来。 Is your baggage down yet, sir ? Could you check out after your baggage have been brought down, please?先生，您的行李拿下来了吗？能请您在行李拿下来后再结帐吗？Sorry , your credit card has been stopped paying . According to the regulations of bank, it must be cancelled.对不起,您的信用卡已经止付。根据银行规定要取消。四、兑换外币The rates of exchange are on the board there .今天的兑换牌价在那里的牌子上。How much would you like to change?您要换多少？It’s Yuan RMB for one US dollar?1美元兑换元人民币。 情景对话一、 Check in 1. C : Good afternoon , sir . Welcome to our hotel . May I help you ?G: Yes. I booked a room one week ago .C: May I have your name please , sir ?G: John : Just a moment , sir . While I look through out list. Yes , We do have a reservation for you , Mr. Smith. A city view single room with bath . You’ve paid 2000 Yuan RMB as a deposit . Is that correct ?G: That’s it .C: Would you please fill in this registration card , sir ?G: Sure . Here you are. I think I’ve filled in everything correctly .C: Let me see …Name , address, nationality, forwarding address , passport number , signature and date of departure . Oh , here , sir . You forget to fill in the date of departure. May I fill it in for you ? You are leaving on…G: October : May I see your passport , please ? Thank you ,sir. Now everything is in order . And here is your key . Mr. Smith . Your room number is 1107. It’s on the 11th floor and your room rate is 500 RMB per night . Here is your key card with all the information on your booking, the hotel services and the hotel rules and regulations on it. Please make sure that you have it with you all the time. You need to show it when you sign for your meals and drinks in the restaurants and the bars. G: Yes, I’ll keep it with care , thank you .C: I hope you enjoy yours stay with . C: Good afternoon, madam. Can I help you?G: Good afternoon, I want a single room, please .C: Have you made a reservation?G: No, I haven’t. C: How long do you want to stay?G: Three : I’ll see what we have, madam. Oh, yes. I can offer you a room on the eight : : May I see your passport?G: Of course. Here you : Thank you. Madam. Could you fill in this form, please?G: Yes. Here it : Thank you, Here is your key. It’s Room 808 on the eight : Thank you very much. Good night.二、 Check out 1. C: Good morning. Can I help you?G: Yes. I would like to check out. Could I have my bill. Please?C: Certainly, sir, May I know your name and your room number, please ?G: Dennis black, Room : All right. Here is your bill, Mr. Black. The total is 1800 : The figure seems : How would you like to pay, Mr. Black , in cash or by credit card ?G: In cash. Here is the money. C: Thank you, Mr. Black . Just a moment, please , I’ll write out a receipt for you .2．C: Good morning. Can I help you? G: Yes, I’d like to check out now . C: Can I have your name and room number, please ? G: John smith, room 1208 . C: May I have your room key, please ? G: Sure. Here you are. C: Just a moment, please…..Mr. Smith . Here is your bill. Would you like to check it ? G: I’m sorry . What’s the 20 Yuan for ? C: That’s for the drinks you ordered from your room . G: I see . C: How would you like to make payment , Mr. Smith ? G: I’d like to pay in cash . C: That’ll be 2180 Yuan . G: Here you are . C: Here’s your change and receipt , Mr. Smith , I’ll send a bellman up to get your luggage. G: Thank you . C: You are welcome , Good-bye . 三、 Reservation1. C: Good morning . This is room reservation . May I help you ?G: Yes , I’d like to book a room , please . C: Fine , For which date ?G: For Oct. 1st . C: For how many nights ?G: Two : A single room or a double room ?G: A double room .C: Could you give me your name , please ?G: Mr. John Cook . C: May I have your telephone number , please ?G: C: What time do you expect to arrive , sir ?G: At about .C: Fine , Mr. Jone Cook , a double room for Oct .1st and 2nd .G: That is right . Good-bye .C: Good-bye and we are looking forward to seeing you .2. C: Good morning . Room reservation . Can I help you ?G: I’d like to make a reservation .C: When for ?G: For Sept .9th .C: For how long ?G: About a week .C: Could you hold the line , please ? I’ll check….Thank you for waiting , sir . I’m afraid our hotel is fully booked on those days .G: That’s all right .C: We’re very sorry , sir . We hope you understand . 礼 宾 部基本句型May I take your luggage for you?我来帮您拿行李，好吗？Just a moment ,please . I’ll bring a luggage cart.请稍等一下，我去推一辆行李车来。Don’t worry , sir . Your luggage will be sent up at once .先生，别担心，您的行李很快就会送上去的。When you check out , please call number 32 and we’ll help you with your luggage immediately.如果您要离店，请打电话32，我们会马上帮您运送行李的。How many pieces of luggage do you have?请问您有几件行李？Two suitcases and one bag . Is that right?两只箱子和一个包，对吗？I’ll show you to the Front Desk.. This way please.让我带您去总台，请走这边。Is there anything valuable or breakable in your bag?您包里有贵重或易碎物品吗？May I have your room key , please.请把您房间的钥匙给我好吗？Most taxi drivers do not speak English . It is helpful if you have your destination written in Chinese.大多数出租车司机都不会英语，把您要去的目的地用中文写下来，会给您不少帮助。When you return to the hotel, please show this hotel card to the taxi driver.当您要返回酒店时，请向出租车司机出示一下酒店名片。According to regulation, we don’t accept food , combustible , valuable and breakable objects.根据规定，食品、易燃品、贵重物品和易碎品都不给予保管。Is this the correct number of bags?您的行李数目对吗？
英语口语 频道为网友整理的《酒店服务英语常用句》，供大家参考学习。 section 1 01客房预订 making a reservation. 1 i need to make a resevation for this weekend. 2 do you have any room available for friday. 3 i need a room for Thursday . 4 i need to see if you have a room available for the night? 5 i"d like to reserve a room in your hotel. 6 i"d like to reserve two rooms for my friends. 7 is there a room available tonight? 8 do i pay in advance? 9 that"s fine . i"ll take it. 10 do you have a room? 11 i want to stay for 2 days. 12 i like to stay here for 3 nights. section 1 - 02 1 can i help you? 2 may i help you? 3 what can i do for you? 4 ROOM RESERVATIONS(客房预订部), May I help you? 5 certainly. 6 may i have your name? 7 may i have your phone number? 8 may i have your name and your initials? 9 how do you spell it? 10 We"ll be expecting you next Tuesday. 12 we are glad to accept your booking. 13 thank you for calling us. section1- 03 询问日期及人数 1 from which date? 2 at what time will you arrive? 3 what time will you be arriving? 4 from which date and for how many nights? 5 are you with a company? 6 how long do you intend to stay? 7 for how many nights? 8 how many guests will there be in your party? 9 which date will there be? 11 how many people are there in your party? 12 one moment please, sir. yes, we can confirm 10 double rooms for 34 days. section1-04询问对房间的选择 1 which kind of room would you prefer? 2 what kind of room do you want? 4 with bath or without? 5 would you like a closed circuit(闭路电视) TV in the room? 6 i"m afraid we have no triple rooms, but we can put an extra bed into one of our double room. would that suit you? 7 if this is not possible , would you mind a joining room instead? 8 we have double rooms at 100 dollors and 150 dollors, which would you prefer? 9 the room is very sunny and comfortable. section1-05 对房间的要求 1 i want a quiet room. 2 do you have an inexpensive room? 3 do you have a better room? 4 do you have a cheaper room? 5 do you have a biger room? 6 do you have a room with a nice of view? 7 please give me a less expensive room. 8 i like a room with a bath. 9 i like a room with a shower. 10 is there a TV-set? 11 is hot water available any time? 12 may i see the room? 13 i like a room with a very large bed. section1-06 对房间的要求2 1 we will take two smoking connecting room. 我们需要2个可以抽烟的相邻的房间. 2 i want a cheap room with harbor view. 3 do you have a sea view or a mountain view? 4 have you got a vacant room on the fifth floor? 5 i want a room on the higher floor. 6 i want a room on the lower floor. 7 i want a twin room on fourth floor. 8 have you got a Studio Room, becuase i have to work there. 9 i like a Junior Suite 12 a Presidential Suite 13 i like a double room with two bath(s?). section1-07 关于房间价格 1 how much is the room please? 2 would you tell me the rate per night for a single room with a bath. 3 how much is a double with a bath , please? 4 hou much do you charge a day? 5 by the way, is that a special way for a good preservation(?) ? 6 we are for 10 percent discount for good presevation(?), sir. 7 the 60 dollors include the telephone, a major international newspaper. 8 for 70 dollors we will provide you with a telephone in the mini bar. 9 what"s of price do you prefer? 10 services isn"t included in the room rate. section1-08 关于房间价格2 1 a double room with a bath at the moment with the rate between 50 dollors and 70 dollors. 2 there"s the minimum price for off season stage淡季 and the maximum price for peak season旺季 3 that depend on what season is it. 4 it"s 15 dollars for a single tax extra. 5 is it include tax and service charge? 含税和服务费吗? 6 do you need a deposit(押金,保证金)? 7 there is 20 percent discount. 8 it is about 45 dollors a day including heating fee取暖费 but excluding service charge. 9 we serve breakfast every morning. 10 the charge include only bed and breakfast. 此项收费只包含床位费和早餐费. section1-09 请来电人稍等 1 just a minute ,please. 2 one moment ,please. 3 cloud you please hold on? 4 wait a minute. 5 hold on ,please. 6 could you please hold the line? 7 would you mind waiting? 8 could you hold a little longer? 9 would you mind waiting for a few moment? 10 hello, are you still on the line? 11 hand on,please. 12 could you hold on a minute? section1-10 查看是否有空房2 we do have a vacant seat(空房) for those day. 3 well, you can have a room on Wednesday. 4 there is a single room available for you. 5 there is not suite available on May 8th. 6 we don"t have any room available for that week. 7 we don"t have any single room available , would you mind a double room instead? 8 do you mind sharing a room with other people? 9 i suggest you make a reservation now, because there"s a special discount. 10 the only room available at the moment is a suite. 11 you can have room 309.
你问这些做什么？要去吗
英语口语 频道为网友整理的《酒店客房服务英语口语常用句型》，供大家参考学习。 B=行李服务员(Bellman) C=服务员 (Clerk) H=客房服务员(Housekeeping) G=客人(Guest) BC=领班(Bell Captain) 1Front Office/Restaurant/Recreational Meeting Room/Guestroom/Operator, May I help you? 您好,总台/餐厅/康乐中心/总机(我能为您做些什么?) 2May I have your name/room number, please? 您可以告诉我您的姓名/房号吗? 3One moment, please. 请您稍候。 4Thank you for waiting. 您久等了. 5 Sorry to keep you waiting. 不起让您久等了. 6 Do you speak Chinese/English? 请问您讲中文/英文吗? 7 Do you have a reservation? 请问您有预订吗? 8Show me your passport or identification, please. 请出示一下您的护照或证件。 9 How would you like to pay? In cash or by credit card? 您用什么方式付款，是用现金还是信用卡? 10 please show me your credit card. 请出示您的信用卡. 11 Please sign here. 请在这儿签字。 12 Here is your charge please. 这是找您的零钱。 13 This way, please. 这边请。 14 Follow me, please. 请跟我来。 15 After you, please. 您先请。 16 Hope you enjoy your stay! 希望您在这里过得愉快! 17Hope you have a good trip! 祝您旅途愉快! 18Have a nice day1 祝您一天愉快! 19Here you are. 给您。 20 Not at all. 没关系。 21Pardon? 请您再重复一遍,好吗? 22Hold on, please. 请别挂电话。 23 The lift/toilet is over there. 电梯/洗手间在那边。 24Banquet Hall is on the second floor. 宴会厅在二楼。 25 The Conference Center is just a cross the street. 会议中心在马路对面。 26Do you have a reservation? 请问您有预定吗? 27How many people, please? 请问您们是几位? 28 What kind of room do you want? 请问您需要哪种房间? 29A single/twin room/suite is￥1200 per day. 单间/标准间/套间每天是1200元。 30 Breakfast is included in the price. 早餐已包含在房费中。 31The local call is free，please press 9 before. 市话是免费的，请先拨9。 32Check out time is before 2:00pm.. 退房时间是下午2点以前。 33 Do you need a morning call? 请问您需要叫早服务吗? 34Check out, please? 请问是结账吗? 35please show me your room card and your receipt. 请出示您的房卡和收据。 36 Housekeeping, may come in? (客房)服务员,我可以进来吗? 37 May I clean your room now? 我可以现在打扫房间吗? 38 This is a hair-dryer you need. 这是您需要的吹风机. 39If you need any help, please redial (1111) four ones. 如果您需要帮助,请拔1111。 40 Here’s your table. 这是您的座位。 41What would you like to drink? 请问您喝点什么饮料? 42 Small or large? 您需要大份还是小份? 43 Anything else? 您还需要别的吗? 44Let me repeat your order, please. 我给您重复一下菜单吧。 45Hope you enjoy your meal. 祝您用餐愉快! 46The total is￥38. 总消费是38元。 47Please write the invoice payer. 请写一下您的发票付款单位。 48 Please keep your charge and invoice. 请收好您的零钱和发票。 49 Do you need a taxi? 请问您需要出租车吗? 50May I take your luggage, please? 我帮您拿行李好吗? 51 Where are you to going, please? 请问您要去哪里? 52Welcome to our hotel next time. 欢迎您再次光临我们的酒店。 53Taking a guest to the room带领客人至客房 柜台服务例句 To the Front Desk.带客人到柜台 B: Good evening, Ms. Welcome to China-trust Hotel.小姐，晚安。欢迎光临中信酒店。 G: Thank you.谢谢你。 B: How many pieces of luggage do you have?请问您有多少件行李? G: Just this three.只有这3件。 B: Two suitcases and one bag. Is that right?2个旅行箱和1个手提皮包，这样对吗? G: Yes. That’s all.对，就这些了。 B: I’ll show you to the Front Desk. This way, please. I’ll put your bags by the post over there. 我来带您到柜台，这边请。我先将您的行李放在柱子旁边。 G: I see, thanks.我知道了，谢谢。 B: A bellman will show you to your room when you have finished checking-in. 当您办好住宿登记时，行李服务员会带您到房间。 G: OK. Fine. 好极了。 B: Please enjoy your stay.祝您住宿愉快。
酒店客房服务员英文简称
room attendant：客房服务员
attendant
英 [ə'tend(ə)nt] 美 [ə'tɛndənt]
adj. 伴随的；侍候的
n. 服务员，侍者；随员，陪从
短语
1、International Room Service Attendant 客房用餐男
2、Room Senior Attendant 客房高级服务员
3、ROOM SERVICE ATTENDANT 客房服务员 ; 服务员 ; 房间服务服务员 ; 送餐部服务员
4、Room Services Attendant 送餐部服务员
5、In Room Dining Attendant 送餐服务员
6、Guest Room Exceptional Attendant Training 客房服务员培训
7、RSA-Room Service Attendant 客房送餐服务员
8、Associates Dining Room Utility Attendant 员工饭堂碗碟洁净员
9、Employee Dining Room Attendant 员工餐厅服务员 ; 新葡京员工餐厅服务员
扩展资料
双语例句
1、The room attendant speaks a little English.
房间的服务员能将一些英语。
2、Certainly, sir. Our room attendant will be up in a minute.
好的，我们的服务员马上到。
3、The Uniform Room attendant will check the uniform for any damages such as holes, missing buttons tears and verified with the staff.
制服房的服务员将检查制服，看是否有任何的损坏如：洞，纽扣的遗失，裂缝，且与员工核实。
4、Why do you apply for room attendant?
你为什么申请做客房服务员？
5、I am room attendant, could you please show me your room card?
我时客房服务员，请让我看一下您的住房卡好吗？
客房服务员基本翻译room attendant网络释义客房服务员:housemaid|Room Attendant|house keeper宾馆客房服务员:Hotel &Hospitality Room Attendants高级客房服务员:Sr. Room Attendant
room service
关于酒店职位英文缩写汇总
酒店要为客人提供高质量的服务，必须通过服务员的服务来体现。因此，服务员的素质、个人形象、礼仪、礼貌、语言交际能力、应变能力、服务技能和服务技巧等，是酒店提高服务质量的重要条件。下面为大家带来酒店职位英文缩写，快来看看吧。
酒店职位英文缩写
GM---GENERALMANAGER 总经理
DGM---DUTYGENERAL MANAGER 副总
DOR---DIRECTOR OF ROOMS 客务部总监
AM---ASSISTANT MANAGER 大堂经理(住店时投诉可以找的'人)
FIN---FINANCE 财务部
DOF---DIRECTOR OF FINANCE财务总监
DOM---DIRECTOR OFSALES&MARKETING 销售部总监
FO---FRONT OFFICE 前厅部
FOM---FRONT OFFICEMANAGER 前厅部经理
FD---FRONT DESK 前台
CONC---CONCIERGE 礼宾部
BC---BUSINESS CENTER 商务中心
F&B---FOOD&BEVERAGE餐饮部
ENG---ENGINEERING 工程部
HK---HOUSEKEEPING 客房部
HR---HUMAN RESOURCES 人力资源部
市场营销部=sales & Marketing Division
销售部=Sales Department
公关部=Public Relation Department
预订部=Reservation Department
客务部=Room Division
前厅部=Front Office Department
管家部=Housekeeping Department
餐饮部=Food & Beverage Department
康乐部=Recreation and Entertainment Department
工程部=Engineering Department
保安部=Security Department
行政部=Rear-Service Department
商场部=Shopping Arcade
人力资源开发总监=Director of Human Resources
人事部经理=Personnel Manager
培训部经理=Training Manager
督导部经理=Quality Inspector
人事主任=Personnel Officer
培训主任=Training Officer
财务总监=Financial Controller
财务部经理=Chief Accountant
成本部经理=Cost Controller
采购部经理=Purchasing Manager
采购部主管=Purchasing Officer
电脑部经理=EDP Manager
总出纳=Chief Cashier
市场营销总监=Director of Sales and Marketing
销售部经理=Director of Sales
公关经理=
宴会销售经理=Banquet Sales Manager
销售经理=Sales Manager
宴会销售主任=Banquet Sales Officer
销售主任=Sales Officer
高级销售代表=Senior Sales Executive
销售代表=Sales Executive
公关代表=. Representative
Executive Office=总行政办公室
宾客关系主任=Guest Relation Officer
公关部经理=Public Relation Manager
公关部主任=Public Relation Supervisor
客户经理=Account Manager
高级客户经理=Senior Account Manager
资深美工=Senior Artist
美工=Artist
销售部联络主任=Sales Coordinator
资深销售中心预订员=Sales Center Senior Reservation Clerk
销售中心主任=Sales Center Supervisor
礼宾部经理=Chief Concierge
行李员=Bellboy
女礼宾员=Door Girl
礼宾司=Door Man
Accounting=财务部
Sales & MarketingDept=营销部
General Manager=总经理
Human Resource &Training Dept=人力资源及培训部
Deputy General Manager=常务副总经理
Room Division=房务部
Food & Beverage Dept.=餐饮部
Purchasing Dept=.采购部
Electronic Data ProcessingDept.=电脑部
Security Dept.=保安部
Engineer Dept.=工程部
客房总监=Director of Housekeeping
前厅部经理=Front Office Manager
前厅部副经理=Asst . Front Office Manager
大堂副理=Assistant Manager
礼宾主管=Chief Concierger
客务主任=Guest Relation Officer
接待主管=Chief Concierge
接待员=Receptionist
车队主管=Chief Driver
出租车订车员=Taxi Service Clerk
行政管家=Executive Housekeeper
行政副管家=Assistant Executive Housekeeper
办公室文员=Order Taker
客房高级主任=Senior Supervisor
楼层主管=Floor supervisor
楼层领班=Floor Captain
客房服务员=Room Attendant
洗衣房经理=Laundry Manager
餐饮总监=F&B Director
餐饮部经理=F&B Manager
西餐厅经理=Western Restaurant Manager
中餐厅经理=Chinese Restaurant Manager
咖啡厅经理=Coffee Shop Manager
餐饮部秘书=F&B Secretary
领班=Captain
迎宾员=Hostess
服务员=Waiter ,waitress
传菜=Bus Boy, Bus Girl
行政总厨=Executive chef
中厨师长=Sous Chef(Chinese Kitchen)
西厨师长=Sous Chef(Western Kitchen)
西饼主管=Chief Baker
工程总监=Chief Engineer
工程部经理=Engineering Manager
值班工程师=Duty Engineer
保安部经理=Security Manager
保安部副经理=Asst. Security Manager
保安部主任=Security Manager
保安员=Security Manager
商场部经理=Shop Manager
商场营业员=Shop Assistant
市场营销部=Sales&Marketing Department
礼宾司=Chief Concierge
房务部=Room Division
康体部=Recreation Department
娱乐部=Entertainment Department
销售部总监=Director of Sales
高级销售代表=Senior Sales Representative
销售代表=Sales Representative
行政总厨=Executive chief
酒店公寓客服专员工作职责与职位要求
职位描述 ：
1、熟悉掌握公寓的产品知识、服务标准；
2、掌握公寓业务系统及技能，为住客办理预定、签约、入住，催费、退房结账等一系列手续；
3、负责保管、制作和发放客房门锁卡、门禁卡、电梯卡，帮住客办理停车服务；
4、统筹、协调各部门共同为住客提供优质专业的对客服务；
5、与住户保持良好的沟通，了解住客全方面需求和意见，及时落实解决，保证住客满意度；
6、及时有效的解决住客简单投诉，协调处理突发事件；
7、准确掌握各类资讯，为住客提供问询服务；
8、掌握住客押金、租金收缴情况，及时跟进催缴；
9、开具工程单、文件整理和归档；
10、协助前台主管组织客户活动，建立与住客的良好关系；
11、认真细致做好交接班工作，保证工作的延续性。
岗位要求 ：
1、年龄20—28周岁，性别不限，形象好，气质佳；
2、大专以上学历，专业不限，酒店及旅游管理专业优先；
3、具备良好的服务意识和服务态度；
4、为人诚实温和、严谨细致，工作认真负责，充满热情；
5、良好的团队合作精神和沟通、协调能力；
6、基本的英语听说能力；
7、完成客服经理及主管安排的其它工作。
工作地址：深圳市南山区蛇口
薪酬福利：五险一金、商业险、包住、月休8天、薪资5500—6000（税前）、季度奖金、年度激励金
上班时间：A班：7：00—15：30；B班：14：30—23：00
