酒店区域英语词汇
看了LS……无语
常用酒店英语词汇大全
常用酒店英语词汇大全如下:
Restaurant 酒店里面的称为餐厅,酒店外的可以叫饭馆或者餐馆都可以
B&B 家庭式酒店
Boutique hotel 精品酒店
Resort 度假村
King-size 特大号床
Queen-size 大号床
Twin beds 双床房
Single bed 单床房
Double room 双人间
Single room 单人间
Suite 套房
Studio suite 公寓套房
Adjoining room 相邻房
Connecting room 连通房
Executive Floor 行政楼层
Bellboy 行李员
Concierge 礼宾
Receptionist 前台接待
Reception/Front desk 前台
Coach 旅游大巴
Reservation 预订(不是预定)
Doorman 门房 门童
Housekeeping staff 客房清洁人员
Room service 客房服务,有时特指客房送餐服务
Ground 花园
Tip 小费
Service charge 服务费
Turn down 开夜床服务(指的是傍晚的.时候再次整理房间,使客人晚上睡的舒服)
Executive room 商务房
Shuttle bus 班车
Do Not Disturb Sign /DND sign请勿打扰牌
Please Make Up sign /PMU sign 请收拾房间牌
check-out 退房
check-in 登记入住
lobby 大堂
Owner response: 业主回复
Porter门房
Hotel Concierge酒店礼宾部
Procurement Manager; Purchasing Manager采购部经理
Food & Beverage Manager; Catering Manager餐饮部经理
Table Hostess餐桌女服务员
Kitchen Hand; Kitchen Help;
Kitchen Worker厨工
Cook; Chef厨师
Head Chef厨师长
Cook炊事员
Assistant Manager大堂副理
Lobby Manager大堂经理
Tourist Guide导游
Sauce Cook调味汁厨师
Restaurant Manager饭店经理
Rooms Division Manager房务部经理
Second Chef副厨师长
Second Waiter副领班
Trainee Manager见习经理
Receptionist接待员
Bar Operative酒吧服务员
Hotel Accountant酒店会计
Chief Accountant; Financial Controller酒店主管会计;财务总监
Housekeeping Manager客房部经理
Executive Housekeeper; Head Housekeeper客房部主管
Chambermaid客房女服务员
Head Waiter ;Captain领班
Floor Attendant楼层服务员
Travel Agent 旅游中介
Doorman门童
Pantryman配餐员
Front Desk Manager前台经理
Front Office Supervisor前台领班
Front Office Manager前厅经理
Assistant Front Office Manager前厅副理
Cleaner清洁工
Food Checker食品检验员
Vegetable Cook蔬菜厨师
Materials Manager物料经理
Western-Style Restaurant Manager西餐部经理
Executive Assistant Manager行政副经理
Assistant Banquet Manager宴会部副经理
Banquet Manager宴会部经理
Night Manager夜班经理
Hotel Greeter迎宾员
Reservation Manager预订部经理
Chinese-Style Restaurant Manager中餐部经理
Resident Manager驻店经理
Front Clerk; Reception Clerk总台接待员
酒店岗位:
客房预定 room reservation
客 满 fully booked
房间种类 types of rooms
双 人 房 double room
标 准 房 standard room
双 床 房 twin room
高 级 房 superior room
豪 华 房 deluxe room
商 务 房 executive room
套 房 suite
普通套房 junior room
高级套房 senior suite
总统套房 Presidential suite
朝南的房间 a room facing south
公寓套房 studio room
连 通 房 connecting room
相 邻 房 adjoining room
没有按预定抵店 no show
确 认 信 letter of confirmation
服 务 费 service charge
额外费用 extra charge
班 车 shuttle bus
全 价 full price
折 扣 价 discounted price
标 准 价 rack rate
优 惠 价 special price
免 费 complimentary rate
特大号床 king-size bed
大 号 床 queen-size bed
推 迟 postpone
空 房 Vacancy/vacant room
取消 cancel/cancellation
更改 change
预定 book/reserve
自动门 automatic door
登记入住 check in
结帐 check out
一件行李 a piece of baggage/luggage
背包 shoulder bag
纸箱 cardboard box
手提箱 briefcase
汽车行李箱 luggage trunk
送行李 send up
填写 fill out
名牌 name tag
夜床服务 turn – down service
打扫房间 make up
稍稍整理 tidy up
洗衣项目 laundry items
加快服务 express service
核对 check
包间 private room
菜单 menu
套餐 set menu
定满了 fully booked
租 rent
计划表 schedule
推举 recommend
酒店内设施
adapter 连接器
brief ease 公文包
out of order 坏了
coupon奖券
Food Mall 食品街
Ancient Culture Street古文化街
fire sprinkler 灭火喷淋
coat hanger 大衣架 pillow 枕头
heating control 加热控制
ice tongs 冰夹 chair 椅子
bedside table 床头桌
ceiling light 顶灯
luggage stand 行李架
swimming bag游泳袋
power socket 电源插座
note pad 记事簿
shoe basket鞋篮
ice bucket 冰桶
security latch安全门
dry cleaning docket 干洗单
breakfast menu 早餐菜单
light switch 灯开关
air conditioner vent 空调排风口
pillow case枕套
coffee table 咖啡桌
wall paper 壁纸
hair dryer 吹风机
standing lamp 地灯
valet stand 衣物架
switch 开关
desk chair (与书桌配套的)椅子
laundry docket 洗衣单
Do Not Disturb Sign 请勿打扰牌 DND sign请勿打扰牌
chest of drawers 带抽屉的柜厨
sheer curtains 纱窗帘
desk lamp 台灯
television cabinet 电视柜
single bed 单人床 double bed 双人床 desk书桌
dusting 去尘
toilet brush 马桶刷子
refuse bag 废物袋
mopping 拖地
scrub 檫洗
dustpan and brush 簸箕和刷子
detergent 清洁剂
vacuum cleaner 吸尘器
mop 拖把
shampoo 洗发水
soap 香皂
bath foam 浴液
sewing kit 针线盒
moisturizer 润肤露
shower cap 浴帽
shoehorn鞋拔
shoe shine檫皮鞋
Bedside lamp 床头灯
wardrobe 衣柜
television guide电视指南
Please Make Up sign 请收拾房间牌 PMU sign 请收拾房间牌
slippers拖鞋 drapes 布帘
ceiling屋顶
Laundry docket 洗衣单
window sill 窗台
shopping bag 购物袋
bookshelf 书架
ground floor (英)底,层,一楼
cabinet 橱柜
switch 开关
Venetian blind 百叶窗帘
curtain 窗帘
wastebasket 字纸篓
tea trolley 活动茶几
night table 床头柜
first floor (英)二楼,(美)一楼
folding screen 屏风
hanger 挂钩
plug 插头
wall plate 壁上挂盘
Chinese painting 国画
elevator, lift 电梯
drawer 抽屉
second floor (英)三楼,(美)二楼
spring 弹簧
cushion 靠垫,垫子
socket 插座,插口
sitting room 起居室
voltage 电压
floor 楼层,地板
carpentry (总称)木器
tea table 茶几
bedclothes 床上用品
quilt 被子
mattress 床垫
thermos 热水瓶
transformer 变压器
酒店前台用语:
market price 市价
cashiers desk 兑换处
coin 硬币
accounting desk 帐务处
check-out time 退房时间
voucher 证件
price list 价目表
check, cheque 支票
sign (动)签字
interest 利息
form 表格
reservation 预订
reception desk 接待处
tip 小费
reservation desk 预订处
luggage office 行李房
spare (形)多余的
postpone (动)延期
cancel (动)取消
travelers cheque 旅行支票
pay (动)付款
fill (动)填写 administration 管理、经营
note 纸币
registration desk 入宿登记处
lobby 前厅
luggage rack 行李架
visit card 名片
identification card 身份证
rate of exchange 兑换率
conversion rate 换算率
charge (动)收费
bill 帐单
change money 换钱
procedure 手续、程序
information desk 问询处
luggage label 行李标签
overbooking 超额订房
reasonable (形)合理的
cash (动)兑换
keep (动)保留、保存
bank draft 汇票
accept (动)接受
procedure fee 手续费
fill in the form 填表
酒店的种类:
Designed hotel 设计酒店
boutique hotel 精品酒店
certified hotel for tourism 旅游定点旅馆
family hotel 家庭旅馆
B&B: 经济型酒店
resort hotel 度假区酒店
酒店部门:
电脑部E.D.P.
市场营销部sales & Marketing Division
销售部Sales Department
公关部Public Relation Department
预订部Reservation Department
客务部Room Division
前厅部Front Office Department
管家部Housekeeping Department
餐饮部Food & Beverage Department
康乐部Recreation and Entertainment Department
工程部Engineering Department
保安部Security Department
行政部Rear-Service Department
商场部Shopping Arcade
其他:
Oriental Plaza: 东方新天地
Forbidden city:故宫
High-speed wireless internet: 高速无线上网
Owner response: 业主回复
Expatriates/ expats:外籍人士/外籍员工
F&B:餐饮
Mansion/ service-apartment:酒店式公寓
English tea:英式红茶/英式下午茶
CTS:中国旅行社
Prepaid cell: 预付型手机
Toiletries: 洗漱用品
Morning call 唤醒服务
亲,你可以上百度文库寻找《酒店英语词汇大全》,相信你一定可以找到。
酒店英语词汇大全
与酒店有关的英语词汇
外部设施
information desk 服务台
hotel register book 旅客登记簿
registration form 登记表
newsstand 售报处
postal service 邮局服务处
shop 小卖部
bar 酒吧间
lounge 酒店大厅
billiard-room 台球房
dining-room, dining hall 餐厅
men's room 男盥洗室
ladies' room 女盥洗室
cloak-room 寄存处
basement 地下室
cellar 地窖
broom closet 杂物室
room number 房间号码
room key 房间钥匙
suite 套房
single room 单人房
double room 双人房
sofa, settee 长沙发
easy chair 安乐椅
室内家具
armchair 扶手椅
wicker chair 藤椅
folding chair 叠椅
swivel chair 转椅
rocking chair 摇椅
stool 凳子
bench 板凳
tea table 茶几
wardrobe 衣柜
built-in wardrobe, closet 壁橱
screen 屏风
hat rack 帽架
rug 小地毯
carpet 大地毯
slipper 拖鞋
single bed 单人床
double bed 双人床
mattress 褥子
quilt 棉被
blanket 毯子
sheet 床单
bedspread 床罩
cotton terry blanket 毛巾被
pillow 枕头
pillowcase 枕套
mat 席
cushion 垫子
bathroom 浴室
bath tub 浴缸
shower bath, shower 淋浴
cold and hot water taps 冷热自来水龙头
sprinkle-nozzle, (shower) nozzle 喷头
dressing table 梳妆台
mirror 镜子
washbasin 洗脸盆
towel 毛巾
toilet, lavatory, washroom 卫生间
water closet, W.C. 厕所;抽水马桶
toilet roll, toilet paper 卫生纸;手纸
bath towel 浴巾
bathrobe 浴衣
towel rail, towel rack 毛巾架
sponge 海绵
waste-paper basket 废纸篓
thermometer 温度计
balcony 阳台
sash window 上下拉的窗户
shutters 百叶窗
transom, transom window 气窗
curtain 窗帘
lace curtain 挑花窗帘;蕾丝窗帘
windowsill 窗台
air-conditioned 有空调的
radiator 暖气片
central heating 中央暖气
ashtray 烟灰缸
smoking set 烟具
electric fan 电扇
chandelier, pendant lamp 吊灯
fluorescent lamp 日光灯
desk lamp 台灯
bedside lamp 床头灯
floor lamp 落地灯
wall lamp 壁灯
lampshade 灯罩
bulb holder 灯头
bulb 灯泡
screw-type bulb 螺口灯泡
bayonet-type bulb 卡口灯泡
frosted bulb 磨砂灯泡
opal bulb, opaque bulb 乳白灯泡
switch 开关
socket 插座
plug 插头
electric iron 电熨斗
peg, hook 衣钩
clothes-hanger 衣架
door-mat 门前的擦鞋棕垫
manager 经理
attendant 服务员
desk clerk 值班服务员
waiter (餐厅)服务员
waitress (餐厅)女服务员
bill 账单
酒店各区域英文
酒店各种房间房型及英文:
标准房 Standard Room 高级房 Superior Room 豪华房 Deluxe Room
单人房 Single Room 双人房 Double Room 三人房 Triple Room
商务房 Business Room 市景房 City-view Room 特价房 Special Promotion
waitingroom.侯车室 restroom 休息间total station 总台
最是标准的。请细看。1\总经理办公室:GM人力资源部:HR财务部:A/C餐饮部:F&B客房部:HSKP工程部:ENG保安部:SEC康乐部:ENT前厅部:FO销售部:S&M2\酒店专业英文及缩写2008-03-26 10:59平均房价指数ARI: Average Rate Index;CTP营业利润贡献:Contribution to Trading Profit;GOP总经营利润:Gross Operating Profit;RevPAR平均每间可卖房间的收入:Revenue Per Available Room ;RGI收入产生指数:Revenue Generation Index;GSTS宾客意见调查系统:Guest Satisfaction Tracking System;ESPS员工满意度调查:ESPS=Employee Satisfaction Pulse Survey ;TQM全面质量管理:TQM= Total Quality Management ;QES质量评估系统:QES= Quality Evaluation System ;PMS酒店经营管理系统: PMS= Property Management System ;SOP(标准经营程序): SOP= Standard Operating Procedures ;KNR重要公司协议价:KNR (Key Negotiated Rate);LNR"当地"公司协议价:LNR(Local Negotiated Rate);RFP合作协议申请:RFP= Request for Proposal ;FIT (散客):FIT=Fully Independent Traveler ;DND (请勿打扰):DN D= Do Not Disturb ;VIP (非常重要的人):VIP= Very Important Person ;IBP(综合经营计划):IBP= Integrated Business Plan;VCRO预订中心的预订系统:VCRO= Virtual Central Reservation Office
下面是些常用的,有问题可以留言机场:机场候机楼 airport terminal国际候机楼 international terminal卫星楼 satellite中转处 transfer correspondence护照检查处 passport control immigration行李领取处 luggage claim; baggage claim迎宾处 greeting arriving购票处 ticket office候机室 departure lounge登机口 gate; departure gate贵宾室 V. I. P. room 付款处 cash 餐厅 restaurant 酒吧 bar 咖啡馆 coffee shop; cafe出租车乘车点 Taxipick-up point航空公司汽车服务处 airline coach service大轿车乘车点 coachpick-up point租车处(旅客自己驾车) car hire酒店:hotel 旅馆 guest house 宾馆 main entrance 大门 entrance hall 门厅 staircase, stairs, stairway 楼梯 corridor 过道 verandah 外廊 lobby 走廊,前厅lift, elevator 电梯 information desk 问讯处 reception office 接待室billiard-room � 台球房 dining-room, dining hall 餐厅
酒店英语词汇pdf
management 经营、管理market price 市价cashier's desk 兑换处coin 硬币accounting desk 帐务处check-out time 退房时间voucher 证件price list 价目表check, cheque 支票sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房…per thousand 千分之…spare (形)多余的postpone (动)延期cancel (动)取消traveler’s cheque 旅行支票pay (动)付款fill (动)填写administration 管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房…per cent 百分之…reasonable (形)合理的cash (动)兑换keep (动)保留、保存bank draft 汇票accept (动)接受procedure fee 手续费fill in the form 填表operator 电话员house phone 内部电话special line 专线dial a number 拨号码hold the line 别挂电话can't put somebody through 接不通ordinary telegram 普通电话receiver 听筒city phone 城市电话telephone number 电话号码replace the phone 挂上电话Line, please. 请接外线The line is busy (engaged) 占线send a telegram (cable) 发电报long distance 长途电话telephone directory 电话簿call somebody up 打电话给某人can't hear somebody 听不见can't get through 打不通inland telegram 国内电报ordinary mail 平信switchboard 交换台central exchange 电话总局The connection is bad. 听不清express telegram 加快电报special dispatch 专电registered fee 挂号邮资postcard 明信片escalator 自动楼梯bookshelf 书架ground floor (英)底,层,一楼cabinet 橱柜switch 开关Venetian blind 百叶窗帘curtain 窗帘wastebasket 字纸篓tea trolley 活动茶几night table 床头柜first floor (英)二楼,(美)一楼folding screen 屏风hanger 挂钩plug 插头wall plate 壁上挂盘Chinese painting 国画elevator, lift 电梯drawer 抽屉second floor (英)三楼,(美)二楼spring 弹簧cushion 靠垫,垫子socket 插座,插口sitting room 起居室voltage 电压floor 楼层,地板carpentry (总称)木器tea table 茶几bedclothes 床上用品quilt 被子mattress 床垫thermos 热水瓶transformer 变压器hotel 旅馆guest house 宾馆main entrance 大门entrance hall 门厅staircase, stairs, stairway 楼梯balustrade, banister 楼梯栏杆corridor 过道verandah 外廊lobby 走廊lift, elevator 电梯information desk 问讯处reception office 接待室hotel register 旅客登记簿registration form 登记表newsstand 售报处postal service 邮局服务处shop 小卖部bar 酒吧间lounge 休息厅roof garden 屋顶花园billiard-room �, 球房dining-room, dining hall 餐厅men's room 男盥洗室ladies' room 女盥洗室cloak-room 存衣处basement 地下室cellar 地窖broom closet 杂物室room number 房间号码room key 房间钥匙suite 一套房间single room 单人房间double room 双人房间sitting-room, living-room 起居室sofa, settee 长沙发easy chair 安乐椅armchair 扶手椅wicker chair 藤椅folding chair 叠椅swivel chair 转椅rocking chair 摇椅stool 凳子bench 条凳tea table 茶几desk 书桌bookcase 书橱bookshelf 书架wardrobe 衣柜built-in wardrobe, closet 壁橱chest of drawers 五斗橱screen 屏风hat rack 帽架rug 小地毯carpet 大地毯single bed 单人床double bed 双人床twin beds 成对床mattress 褥子quilt 被blanket 毯子sheet 床单bedspread 床罩cotton terry blanket 毛巾被pillow 枕头pillowcase 枕套mat 席cushion 垫子bathroom 浴室bath tub 浴盆shower bath, shower 淋浴cold and hot water taps 冷热自来水龙头sprinkle-nozzle, (shower) nozzle 喷头dressingtable 梳妆台mirror 镜子washbasin 洗脸盆towel 毛巾toilet, lavatory, washroom 卫生间water closet, W.C. 厕所;抽水马桶toilet roll, toilet paper 卫生纸bath towel 浴巾bathrobe 浴衣towel rail, towel rack 毛巾架sponge 海绵waste-paper basket 废纸篓thermometer 温度计balcony 阳台sash window 上下开关窗shutters 百叶窗transom, transom window 气窗curtain 窗帘lace curtain 挑花窗帘windowsill 窗台air-conditioned 有空调设备的radiator 暖气片central heating 暖气ashtray 烟灰碟smoking set 烟具electric fan 电扇chandelier, pendant lamp 吊灯fluorescent lamp 日光灯desk lamp 台灯bedside lamp 床头灯floor lamp 落地灯wall lamp 壁灯lampshade 灯罩bulb holder 灯头bulb 灯泡screw-type bulb 罗口灯泡bayonet-type bulb 卡口灯泡frosted bulb 磨砂灯泡opal bulb, opaque bulb 乳白灯泡switch 开关socket 插座plug 插头telephone 电话electric iron 电熨斗peg, hook 衣钩clothes-hanger 衣架door-mat 门前的擦鞋棕垫manager 经理attendant 服务员desk clerk 值班服务员waiter (餐厅)服务员waitress (餐厅)女服务员rent 租金bill 账单receipt 收据 information desk 问讯处 reception office 接待室 hotel register 旅客登记簿 registration form 登记表 newsstand 售报处 postal service 邮局服务处 shop 小卖部 bar 酒吧间 lounge 休息厅 roof garden 屋顶花园 billiard-room 球房 dining-room, dining hall 餐厅 men's room 男盥洗室 ladies' room 女盥洗室 cloak-room 存衣处 basement 地下室 cellar 地窖 broom closet 杂物室 room number 房间号码 room key 房间钥匙 suite 一套房间 single room 单人房间 double room 双人房间 sitting-room, living-room 起居室 sofa, settee 长沙发 easy chair 安乐椅 armchair 扶手椅 wicker chair 藤椅 folding chair 叠椅 swivel chair 转椅 rocking chair 摇椅 stool 凳子 stool 凳子 bench 条凳 tea table 茶几 desk 书桌 bookcase 书橱 bookshelf 书架 wardrobe 衣柜 built-in wardrobe, closet 壁橱 chest of drawers 五斗橱 screen 屏风 hat rack 帽架 rug 小地毯 carpet 大地毯 single bed 单人床 double bed 双人床 twin beds 成对床 mattress 褥子 quilt 被 blanket 毯子 sheet 床单 bedspread 床罩 cotton terry blanket 毛巾被 pillow 枕头 pillow 枕头 pillowcase 枕套 mat 席 cushion 垫子 bathroom 浴室 bath tub 浴盆 shower bath, shower 淋浴 cold and hot water taps 冷热自来水龙头 sprinkle-nozzle, (shower) nozzle 喷头 dressingtable 梳妆台 mirror 镜子 washbasin 洗脸盆 towel 毛巾 toilet, lavatory, washroom 卫生间 water closet, W.C. 厕所;抽水马桶 toilet roll, toilet paper 卫生纸 bath towel 浴巾 bathrobe 浴衣 towel rail, towel rack 毛巾架 sponge 海绵 waste-paper basket 废纸篓 thermometer 温度计 balcony 阳台 balcony 阳台 sash window 上下开关窗 shutters 百叶窗 transom, transom window 气窗 curtain 窗帘 lace curtain 挑花窗帘 windowsill 窗台 air-conditioned 有空调设备的 radiator 暖气片 central heating 暖气 ashtray 烟灰碟 smoking set 烟具 electric fan 电扇 chandelier, pendant lamp 吊灯 fluorescent lamp 日光灯 desk lamp 台灯 bedside lamp 床头灯 floor lamp 落地灯 wall lamp 壁灯 lampshade 灯罩 bulb holder 灯头 bulb 灯泡 screw-type bulb 罗口灯泡 bayonet-type bulb 卡口灯泡 frosted bulb 磨砂灯泡 opal bulb, opaque bulb 乳白灯泡 switch 开关 socket 插座 plug 插头 telephone 电话 electric iron 电熨斗 peg, hook 衣钩 clothes-hanger 衣架 door-mat 门前的擦鞋棕垫 manager 经理 attendant 服务员 desk clerk 值班服务员 waiter (餐厅)服务员 waitress (餐厅)女服务员 rent 租金 bill 账单 Hotels 旅店宾馆 Be careful when using the bath.使用此浴室时小心。 Booking made through most travel agents. 可通过各地旅游代理商定票。Centrally located overlooking a park with free parking. 市区中心,紧靠公园,免费停车。Cleanliness and comfort assured.保证干净舒适。Conference facilities. 会议设施Easy access to… Close to city center. 紧靠市中心,去……交通便利,。Equipped and furnished to a high standard. 家具配备高档,设施配备精良。Extremely well equipped. 设施配备精良。Friendly family guest house near city center and railway station. 家庭式客房,紧靠市中心和火车站。Full central heating with house provided hot water 24 hours 中央暖气系统,房间24小时提供热水。Fully centrally heated.中央暖气全部开放。Indoor swimming pool 室内游泳池Laundry service. 提供洗熨服务Night porter on duty. 夜间有行李搬运服务生。Price according to season and size of flat. 价格按季节和公寓大小而定。Reduced rates for elderly. 老人优惠Shave pins in all bedrooms 所有卧室备有刮脸刀/脱发器插头Stay a minimum of 3 nights and receive 1 extra night free. 最少住三晚,另外免费一晚。Tea/coffee making facility in all bedrooms. 所有卧室有沏茶和煮咖啡的条件。This offer is available for all stays to 31 October 2003. 对截至2003年10月31日的住宿实行优惠。Warm, friendly service in a comfortable home. 热情友好的服务,舒适温馨的家。尽享阳光下炽热的服务… Soak up the most Sizzling service under the sun… 快乐的贵宾 be a happy executive at Yuda 贵宾房 人民币988.00元净价 Only RMB 988.00 Net for Executive Club Room实用面积48.6-56.8平方米 Room Area of 48.6-56.8sqm 上述房价包含: You will enjoy: 贵宾酒廊的所有特权 Privileges of Executive Club Lounge快速登记入住及快速退房 Express Check-in & Express Check-out免费使用贵宾酒廊私人包间 Free Usage of the Lounge Private Room免费1小时使用贵宾会议室 One Hour Free Usage of the Lounge Meeting Room贵宾酒廊的免费下午茶 Complimentary High Tea at the Lounge欢迎水果篮 Welcome Fruit Basket乐彼思特西餐厅的自助早餐 Daily Buffet Breakfast at Le Bistroq 迎宾茶 Welcome Chinese Tea苏格兰酒吧欢迎饮料券 Welcome Drink Coupon at Scott's Bar一大瓶矿泉水 One big Bottle of Mineral Water贵宾夜床服务及晚安赠品 Turndown Service and Souvenir of Executive Club延长退房至下午三点 Late Check-out Till 3:00pm免费机场奔驰巴士接机 Free Airport Pick-up by Benz Coaster(需提前预订) (Prior Reservation Required)免费使用健身设施(设施有限) Free Use of Gym ( Limited Facilities )以上房价已含15%的服务费 Above rate is inclusive of 15% surcharge.上述房价对单/双人居住均有效,有效期至2001年8月31日 Above rate is valid until August 31, 2001
这个网站的酒店英语比较全面.我的很多培训资料都是里面找的.
Daily Service 日常服务酒店日常英语对话(一)-(Knocking at the door.)-(敲门.)-May I come in?-我可以进来吗?-Come in,please.-请进.-Please don't come in.-请不要进来.-Just a moment(a minute),please.-请稍等一下.酒店日常英语对话(二)-I'm sorry to disturb you.May I clean the room,sir?-对不起打扰你了,我来打扫一下房间好吗?-All right.Come in,please.-好的,请进来.-Please clean it when I am out.-我马上要出去,请等一会儿打扫.-May I change the water of the thermos now?-我现在可以换水吗?-Yes,please.-请换吧.酒店日常英语对话(三)-Some of my friends will come and see me this afternoon.Will you please give me some more hot bottles and tea cups?-下午我有几位朋友来访,请给加些热水瓶和茶杯.-Well,we'll send tea into the room when the visitors come.-好,客人来访我们会端茶进来的.-By the way,is there any mail for me?-顺便一下,有我的邮件吗?-No.If there is,I'll give it to you in time.-没有.如果有的话,我会及时给你送来的.酒店日常英语对话(四)-Why did you come in without my permission?-你为什么没经我允许就进来了?-It's my negligence.I beg your pardon.-我疏忽了,请你原谅.-I come and make the bed.Shall I do it now or later?-我来做夜床,你看是现在做还是等会儿做?-Since you have come,you may do it now?-既然来了,现在就做吧.-Here's your clean laundry.you'd better check it.-衣服洗好了,请您过目.酒店日常英语对话(五)-I am collecting the fee of the long distance call.-我来收长途电话费.-This is the bill for the room rent of half a day.-这是补半天房金的帐单.-Here is a telegram for you.-这儿有一封你的电报.-Why is it unsealed?-它怎么被拆开了?-Because there is no name of the receiver on the envelope,therefore the clerk unsealed it in order to find out the name of the receiver.-因为电报封面没有收报人姓名,服务台为了查对姓名而拆开的.酒店日常英语对话(六)-Have you lost anything today,sir?-先生,你今天丢过什么东西吗?-Yes,a wallet.I'm looking for it now.-丢了一只皮夹子,我正在找呢.-What is there in the wallet?-皮夹子里有些什么?-My daughter's photo and some money.-有一张我女儿的照片,还有一些钱.-Look,is this wallet yours?-看,这只皮夹子是不是你的?-Yes,it's mine.Thank you ever so much.-是我的,太感谢你了.酒店日常英语对话(七)-I want to borrow China Daily of these days.-我要看这几天的《中国日报》.-Please get some copise of China Pictorial for me.-请拿几份《中国日报》给我.-Please bring some chairs for me.-请拿几把椅子来.-Please get me some soap.-卫生间的肥皂要添了.-The slippers are wornout.Change them for me,please.-拖鞋坏了,请给换一双.-Get a hot-water bottle,please.-请拿一只热水瓶给我.-I feel a bit cold when I sleep.Please get me a blanket.-我睡得有点冷,请给我加一条毯子.-I need another pillow.-我需要加一只枕头.酒店日常英语对话(八)-All right,I'll get it for you right away.-好的,我就去拿.-Just a moment,I'll do it right now.-请稍等一下,我马上给你办好.-Excuse me.-对不起.-I am sorry.-很抱歉.-I beg your pardon.-请你原谅.-Pardon me for interrupting.-对不起打扰你们了.-Please excuse me for coming so late.-请原谅我来迟了.-I'm sorry I was so careless.-很抱歉我太粗心了.。
2008-4-8 4:56:00 文:lutian2007 ■ 服务台常用词汇 management 经营、管理 market price 市价 cashier's desk 兑换处 coin 硬币 accounting desk 帐务处 check_out time 退房时间 voucher 证件 price list 价目表 check, cheque 支票 sign (动)签字 interest 利息 form 表格reservation 预订 reception desk 接待处 tip 小费 reservation desk 预订处 luggage office 行李房 …per thousand 千分之… spare (形)多余的 postpone (动)延期 cancel (动)取消 traveller's cheque 旅行支票 pay (动)付款 fill (动)填写administration 管理、经营 note 纸币 registration desk 入宿登记处 lobby 前厅 luggage rack 行李架 visit card 名片 identification card 身份证 rate of exchange 兑换率 conversion rate 换算率 charge (动)收费 bill 帐单 change money 换钱procedure 手续、程序 information desk 问询处 luggage label 行李标签 overbooking 超额订房 …per cent 百分之… reasonable (形)合理的 cash (动)兑换 keep (动)保留、保存 bank draft 汇票 accept (动)接受 procedure fee 手续费 fill in the form 填表 ■ 电讯服务 operator 电话员 house phone 内部电话 special line 专线 dial a number 拨号码 hold the line 别挂电话 can't put somebody through 接不通 ordinary telegram 普通电话receiver 听筒 city phone 城市电话 telephone number 电话号码 replace the phone 挂上电话 Line, please. 请接外线。
The line is busy(engaged) 占线。 send a telegram(cable) 发电报long distance 长途电话 telephone directory 电话簿 call somebody up 打电话给某人 can't hear somebody 听不见 can't get through 打不通 inland telegram 国内电报 ordinary mail 平信switchboard 交换台 central exchange 电话总局 The connection is bad. 听不清。
express telegram 加快电报 special despatch 专电 registered fee 挂号邮资 postcard 明信片 ■ 客房设备、用品 escalator 自动楼梯 bookshelf 书架 ground floor (英)底,层,一楼 cabinet 橱柜 switch 开关 venetian blind 百叶窗帘 curtain 窗帘 wastebasket 字纸篓tea trolley 活动茶几 night table 床头柜 first floor (英)二楼,(美)一楼 folding screen 屏风 hanger 挂钩 plug 插头 wall_plate 壁上挂盘 Chinese painting 国画elevator, lift 电梯 drawer 抽屉 second floor (英)三楼,(美)二楼 spring 弹簧 cushion 靠垫,垫子 socket 插座,插口 sitting_room 起居室 voltage 电压floor 楼层,地板 carpentry (总称)木器 tea table 茶几 bedclothes 床上用品 quilt 被子 mattress 床垫 thermos 热水瓶 transformer 变压器。
1) Good morning (afternoon ,evening),sir (madam).早上好(下午、晚上好),好,先生(夫人)
2) How do you do? (-- how do you do ?)您好!
3) Hello (or hi )!您好!
4) How is everything (with you )?
(您的)一切都好吗?
5) How are you getting on ( or along ) these days ?这几天过得怎么样?
6) How are you ? (- Fine ,thank you .and you? )您的身体好吗?
7) Glad (nice ) to see you .
见到您很高兴。
8) Welcome to our hotel.
欢迎到我们的酒店来!
9) It's nice to meet you again , Mr. Johnson .再次见到您太好了,约翰逊先生。
10) Good –bye.(or bye-bye)再见!
11) Good night.晚安(晚间告别用)
12) Have a good rest.祝您休息好!
13) See you later (tomorrow).
以后(明天)见!
14) Hope to see you again soon.
希望不久再见到您!
15) Have a good time.
祝您过得愉快!
16) We wish you a pleasant stay in our hotel.愿您在我们饭店过得愉快!
17) Please don't leave anything behind.请不要遗忘你的东西。
18) Mind (or watch) your step!
请走好!
19) We wish you a pleasant journey.
祝您旅途愉快!
20) Have a nice trip!一路平安!
21) All the best!万事如意。
酒店日常英语口语如下: 1 Welcome to our hotel! 欢迎光临(我们酒店)。
2 Welcome, sir/madam! 欢迎光临。 3 Good morning/afternoon/evening。
早上/下午/晚上好! 4 Front Office/Restaurant/Recreational Meeting Room/Guestroom/Operator, May I help you? 您好,总台/餐厅/康乐中心/总机(我能为您做些什么?) 5 Tarime Petroleum Hotel, May I help you? 您好,塔里木石油酒店(我能为您做些什么?) 6 May I have your name/room number, please? 您可以告诉我您的姓名/房号吗? 7 One moment, please。 请您稍候。
8 Thanks! 谢谢您! 9 My pleasure! 不用客气! 10 Thank you for waiting。 您久等了。
11 Sorry to keep you waiting。 不起让您久等了。
12 Do you speak Chinese/English? 请问您讲中文/英文吗? 13 Do you have a reservation? 请问您有预订吗? 14 Show me your passport or identification, please。 请出示一下您的护照或证件。
15 How would you like to pay? In cash or by credit card? 您用什么方式付款,是用现金还是信用卡? 16 please show me your credit card。 请出示您的信用卡。
17 Please sign here。 请在这儿签字。
18 Here is your charge please。 这是找您的零钱。
19 This way, please。 这边请。
20 Follow me, please。 请跟我来。
21 After you, please。 您先请。
22 Hope you enjoy your stay! 希望您在这里过得愉快! 23 Hope you have a good trip! 祝您旅途愉快! 24 Good luck! 祝您好运! 25 Have a nice day1 祝您一天愉快! 26 Here you are。 给您。
27 Sorry 。 对不起。
28 Not at all。 没关系。
29 Of course。 当然可以。
30 Pardon? 请您再重复一遍,好吗? 31 No problem。 没问题。
32 Excuse me。 对不起,打扰一下。
33 Hold on, please。 请别挂电话。
34 Goodbye/Bye-bye! 再见! 35 The lift/toilet is over there。 电梯/洗手间在那边。
36 Banquet Hall is on the second floor。 宴会厅在二楼。
37 The Conference Center is just a cross the street。 会议中心在马路对面。
38 Do you have a reservation? 请问您有预定吗? 39 How many people, please? 请问您们是几位? 40 What kind of room do you want? 请问您需要哪种房间? 41 A single/twin room/suite is¥1200 per day。 单间/标准间/套间每天是1200元。
42 Breakfast is included in the price。 早餐已包含在房费中。
43 The local call is free,please press 9 before。 市话是免费的,请先拨9。
44 Check out time is before 2:00pm。
退房时间是下午2点以前。 45 Do you need a morning call? 请问您需要叫早服务吗? 46 Check out, please? 请问是结账吗? 47 please show me your room card and your receipt。
请出示您的房卡和收据。 48 Housekeeping, may come in? (客房)服务员,我可以进来吗? 49 May I clean your room now? 我可以现在打扫房间吗? 50 This is a hair-dryer you need。
这是您需要的吹风机。 51 If you need any help, please redial (1111) four ones。
如果您需要帮助,请拔1111。 52 Good nights! 晚安! 53 Here's your table。
这是您的座位。 54 What would you like to drink? 请问您喝点什么饮料? 55 Small or large? 您需要大份还是小份? 56 Anything else? 您还需要别的吗? 57 Let me repeat your order, please。
我给您重复一下菜单吧。 58 Hope you enjoy your meal。
祝您用餐愉快! 59 The total is¥38。 总消费是38元。
60 Please write the invoice payer。 请写一下您的发票付款单位。
61 Please keep your charge and invoice。 请收好您的零钱和发票。
62 Do you need a taxi? 请问您需要出租车吗? 63 May I take your luggage, please? 我帮您拿行李好吗? 64 Where are you to going, please? 请问您要去哪里? 65 Welcome to our hotel next time。
酒店英语口语在快餐厅里中常见词汇有:
要一个汉堡和一杯冰茶。
I'd like a hamburger and an iced tea. *iced tea因为发音相同,有时也可写成ice tea。
May I have two hot dogs, please?/ May I have two hot dogs, please? (我要两个热狗。)
Anything else? (还要别的吗?)
Two hot dogs, please.请加蕃茄酱和芥末。呵呵不是很多啊,我在恩京学习的酒店英语口语,之前我想竞聘3星大酒店学习的酒店英语口语,恩京是朋友推荐的,恩京实行电话教学,学习、工作忙也不怕,能随时随地进行电话学习,我这高中毕业的水平都能学,呵呵何况你呢!祝你学习好,顺利!
Restaurant and Pub 餐馆酒吧73. Air conditioned 空调开放 Daily specials 每日特色菜 Drinks purchased are for taken away only. 饮料仅供外卖 Eat in or take away 店内吃或外卖 Please ask to taste. 欢迎品尝 Take away service available. 提供外卖 Today's special/Today's specialties 今日特色菜 Try our summer range of food.品尝夏季各种食品 Wines & spirits 红酒白酒 Do not touch the exhibits/s. 勿触摸展品/物品 No tipping. 不收小费The Relentless Pursuit of Perfection追求完美永无止境Enjoy Coca-Cola.(Coca-Cola) 请喝可口可乐。
(可口可乐) Fresh-up with Seven-up.(Seven-up) 提神醒脑,喝七喜。(七喜)。
Daily Service 日常服务 -(Knocking at the door.)-(敲门。)
-May I come in?-我可以进来吗? -Come in,please.-请进。 -Please don't come in.-请不要进来。
-Just a moment(a minute),please.-请稍等一下。 -I'm sorry to disturb you.May I clean the room,sir?-对不起打扰你了,我来打扫一下房间好吗? -All right.Come in,please.-好的,请进来。
-Please clean it when I am out.-我马上要出去,请等一会儿打扫。 -May I change the water of the thermos now?-我现在可以换水吗? -Yes,please.-请换吧。
-Some of my friends will come and see me this afternoon.Will you please give me some more hot bottles and tea cups? -下午我有几位朋友来访,请给加些热水瓶和茶杯。 -Well,we'll send tea into the room when the visitors come. -好,客人来访我们会端茶进来的。
-By the way,is there any mail for me?-顺便一下,有我的邮件吗? -No.If there is,I'll give it to you in time.-没有。如果有的话,我会及时给你送来的。
-Why did you come in without my permission?-你为什么没经我允许就进来了? -It's my negligence.I beg your pardon.-我疏忽了,请你原谅。 -I come and make the bed.Shall I do it now or later?-我来做夜床,你看是现在做还是等会儿做? -Since you have come,you may do it now?-既然来了,现在就做吧。
-Here's your clean laundry.you'd better check it.-衣服洗好了,请您过目。 -I am collecting the fee of the long distance call.-我来收长途电话费。
-This is the bill for the room rent of half a day.-这是补半天房金的帐单。 -Here is a telegram for you.-这儿有一封你的电报。
-Why is it unsealed?-它怎么被拆开了? -Because there is no name of the receiver on the envelope,therefore the clerk unsealed it in order to find out the name of the receiver. -因为电报封面没有收报人姓名,服务台为了查对姓名而拆开的。 -Have you lost anything today,sir?-先生,你今天丢过什么东西吗? -Yes,a wallet.I'm looking for it now.-丢了一只皮夹子,我正在找呢。
-What is there in the wallet?-皮夹子里有些什么? -My daughter's photo and some money.-有一张我女儿的照片,还有一些钱。 -Look,is this wallet yours?-看,这只皮夹子是不是你的? -Yes,it's mine.Thank you ever so much.-是我的,太感谢你了。
-I want to borrow China Daily of these days.-我要看这几天的《中国日报》。 -Please get some copise of China Pictorial for me.-请拿几份《中国日报》给我。
-Please bring some chairs for me.-请拿几把椅子来。 -Please get me some soap.-卫生间的肥皂要添了。
-The slippers are wornout.Change them for me,please.-拖鞋坏了,请给换一双。 -Get a hot-water bottle,please.-请拿一只热水瓶给我。
-I feel a bit cold when I sleep.Please get me a blanket.-我睡得有点冷,请给我加一条毯子。 -I need another pillow.-我需要加一只枕头。
-All right,I'll get it for you right away.-好的,我就去拿。 -Just a moment,I'll do it right now.-请稍等一下,我马上给你办好。
-Excuse me.-对不起。 -I am sorry.-很抱歉。
-I beg your pardon.-请你原谅。 -Pardon me for interrupting.-对不起打扰你们了。
-Please excuse me for coming so late.-请原谅我来迟了。 -I'm sorry I was so careless.-很抱歉我太粗心了。
酒店类英语词汇
几种英文单词(1) [Hotels]∶住的地方 (2) [Public house]∶喝酒的地方(3) [Hotel] 〈方〉∶较大而设备好的旅馆(4)[Guesthouse] :住宿的地方,与宾馆近义酒店与汽车旅馆的主要分别,是汽车旅馆通常有独立出入口连接房间,而酒店则一般要经过大门及大堂才可进入房间,亦比较豪华舒适。
与酒店有关的英语词汇
外部设施
information desk 服务台
hotel register book 旅客登记簿
registration form 登记表
newsstand 售报处
postal service 邮局服务处
shop 小卖部
bar 酒吧间
lounge 酒店大厅
billiard-room 台球房
dining-room, dining hall 餐厅
men's room 男盥洗室
ladies' room 女盥洗室
cloak-room 寄存处
basement 地下室
cellar 地窖
broom closet 杂物室
room number 房间号码
room key 房间钥匙
suite 套房
single room 单人房
double room 双人房
sofa, settee 长沙发
easy chair 安乐椅
室内家具
armchair 扶手椅
wicker chair 藤椅
folding chair 叠椅
swivel chair 转椅
rocking chair 摇椅
stool 凳子
bench 板凳
tea table 茶几
wardrobe 衣柜
built-in wardrobe, closet 壁橱
screen 屏风
hat rack 帽架
rug 小地毯
carpet 大地毯
slipper 拖鞋
single bed 单人床
double bed 双人床
mattress 褥子
quilt 棉被
blanket 毯子
sheet 床单
bedspread 床罩
cotton terry blanket 毛巾被
pillow 枕头
pillowcase 枕套
mat 席
cushion 垫子
bathroom 浴室
bath tub 浴缸
shower bath, shower 淋浴
cold and hot water taps 冷热自来水龙头
sprinkle-nozzle, (shower) nozzle 喷头
dressing table 梳妆台
mirror 镜子
washbasin 洗脸盆
towel 毛巾
toilet, lavatory, washroom 卫生间
water closet, W.C. 厕所;抽水马桶
toilet roll, toilet paper 卫生纸;手纸
bath towel 浴巾
bathrobe 浴衣
towel rail, towel rack 毛巾架
sponge 海绵
waste-paper basket 废纸篓
thermometer 温度计
balcony 阳台
sash window 上下拉的窗户
shutters 百叶窗
transom, transom window 气窗
curtain 窗帘
lace curtain 挑花窗帘;蕾丝窗帘
windowsill 窗台
air-conditioned 有空调的
radiator 暖气片
central heating 中央暖气
ashtray 烟灰缸
smoking set 烟具
electric fan 电扇
chandelier, pendant lamp 吊灯
fluorescent lamp 日光灯
desk lamp 台灯
bedside lamp 床头灯
floor lamp 落地灯
wall lamp 壁灯
lampshade 灯罩
bulb holder 灯头
bulb 灯泡
screw-type bulb 螺口灯泡
bayonet-type bulb 卡口灯泡
frosted bulb 磨砂灯泡
opal bulb, opaque bulb 乳白灯泡
switch 开关
socket 插座
plug 插头
electric iron 电熨斗
peg, hook 衣钩
clothes-hanger 衣架
door-mat 门前的擦鞋棕垫
manager 经理
attendant 服务员
desk clerk 值班服务员
waiter (餐厅)服务员
waitress (餐厅)女服务员
bill 账单
2017酒店常用英语词汇大全
我国有很多世界著名的旅游景点,酒店业经常会接待外国游客。下面是我整理的一些酒店常用的英语词汇,希望能帮到大家!
酒店前台用语:
market price 市价
cashiers desk 兑换处
coin 硬币
accounting desk 帐务处
check-out time 退房时间
voucher 证件
price list 价目表
check, cheque 支票
sign (动)签字
interest 利息
form 表格
reservation 预订
reception desk 接待处
tip 小费
reservation desk 预订处
luggage office 行李房
spare (形)多余的
postpone (动)延期
cancel (动)取消
travelers cheque 旅行支票
pay (动)付款
fill (动)填写 administration 管理、经营
note 纸币
registration desk 入宿登记处
lobby 前厅
luggage rack 行李架
visit card 名片
identification card 身份证
rate of exchange 兑换率
conversion rate 换算率
charge (动)收费
bill 帐单
change money 换钱
procedure 手续、程序
information desk 问询处
luggage label 行李标签
overbooking 超额订房
reasonable (形)合理的
cash (动)兑换
keep (动)保留、保存
bank draft 汇票
accept (动)接受
procedure fee 手续费
fill in the form 填表
酒店的种类:
Designed hotel 设计酒店
boutique hotel 精品酒店
certified hotel for tourism 旅游定点旅馆
family hotel 家庭旅馆
B&B: 经济型酒店
resort hotel 度假区酒店
酒店部门:
电脑部E.D.P.
市场营销部sales & Marketing Division
销售部Sales Department
公关部Public Relation Department
预订部Reservation Department
客务部Room Division
前厅部Front Office Department
管家部Housekeeping Department
餐饮部Food & Beverage Department
康乐部Recreation and Entertainment Department
工程部Engineering Department
保安部Security Department
行政部Rear-Service Department
商场部Shopping Arcade
Restaurant 酒店里面的称为餐厅,酒店外的可以叫饭馆或者餐馆都可以
B&B 家庭式酒店
Boutique hotel 精品酒店
Resort 度假村
King-size 特大号床
Queen-size 大号床
Twin beds 双床房
Single bed 单床房
Double room 双人间
Single room 单人间
Suite 套房
Studio suite 公寓套房
Adjoining room 相邻房
Connecting room 连通房
Executive Floor 行政楼层
Bellboy 行李员
Concierge 礼宾
Receptionist 前台接待
Reception/Front desk 前台
Coach 旅游大巴
Reservation 预订(不是预定)
Doorman 门房 门童
Housekeeping staff 客房清洁人员
Room service 客房服务,有时特指客房送餐服务
Ground 花园
Tip 小费
Service charge 服务费
Turn down 开夜床服务(指的是傍晚的时候再次整理房间,使客人晚上睡的.舒服)
Executive room 商务房
Shuttle bus 班车
Do Not Disturb Sign /DND sign请勿打扰牌
Please Make Up sign /PMU sign 请收拾房间牌
check-out 退房
check-in 登记入住
lobby 大堂
Owner response: 业主回复
Porter门房
Hotel Concierge酒店礼宾部
Procurement Manager; Purchasing Manager采购部经理
Food & Beverage Manager; Catering Manager餐饮部经理
Table Hostess餐桌女服务员
Kitchen Hand; Kitchen Help;
Kitchen Worker厨工
Cook; Chef厨师
Head Chef厨师长
Cook炊事员
Assistant Manager大堂副理
Lobby Manager大堂经理
Tourist Guide导游
Sauce Cook调味汁厨师
Restaurant Manager饭店经理
Rooms Division Manager房务部经理
Second Chef副厨师长
Second Waiter副领班
Trainee Manager见习经理
Receptionist接待员
Bar Operative酒吧服务员
Hotel Accountant酒店会计
Chief Accountant; Financial Controller酒店主管会计;财务总监
Housekeeping Manager客房部经理
Executive Housekeeper; Head Housekeeper客房部主管
Chambermaid客房女服务员
Head Waiter ;Captain领班
Floor Attendant楼层服务员
Travel Agent 旅游中介
Doorman门童
Pantryman配餐员
Front Desk Manager前台经理
Front Office Supervisor前台领班
Front Office Manager前厅经理
Assistant Front Office Manager前厅副理
Cleaner清洁工
Food Checker食品检验员
Vegetable Cook蔬菜厨师
Materials Manager物料经理
Western-Style Restaurant Manager西餐部经理
Executive Assistant Manager行政副经理
Assistant Banquet Manager宴会部副经理
Banquet Manager宴会部经理
Night Manager夜班经理
Hotel Greeter迎宾员
Reservation Manager预订部经理
Chinese-Style Restaurant Manager中餐部经理
Resident Manager驻店经理
Front Clerk; Reception Clerk总台接待员
酒店岗位:
客房预定 room reservation
客 满 fully booked
房间种类 types of rooms
双 人 房 double room
标 准 房 standard room
双 床 房 twin room
高 级 房 superior room
豪 华 房 deluxe room
商 务 房 executive room
套 房 suite
普通套房 junior room
高级套房 senior suite
总统套房 Presidential suite
朝南的房间 a room facing south
公寓套房 studio room
连 通 房 connecting room
相 邻 房 adjoining room
没有按预定抵店 no show
确 认 信 letter of confirmation
服 务 费 service charge
额外费用 extra charge
班 车 shuttle bus
全 价 full price
折 扣 价 discounted price
标 准 价 rack rate
优 惠 价 special price
免 费 complimentary rate
特大号床 king-size bed
大 号 床 queen-size bed
推 迟 postpone
空 房 Vacancy/vacant room
取消 cancel/cancellation
更改 change
预定 book/reserve
自动门 automatic door
登记入住 check in
结帐 check out
一件行李 a piece of baggage/luggage
背包 shoulder bag
纸箱 cardboard box
手提箱 briefcase
汽车行李箱 luggage trunk
送行李 send up
填写 fill out
名牌 name tag
夜床服务 turn – down service
打扫房间 make up
稍稍整理 tidy up
洗衣项目 laundry items
加快服务 express service
核对 check
包间 private room
菜单 menu
套餐 set menu
定满了 fully booked
租 rent
计划表 schedule
推举 recommend
酒店内设施
adapter 连接器
brief ease 公文包
out of order 坏了
coupon奖券
Food Mall 食品街
Ancient Culture Street古文化街
fire sprinkler 灭火喷淋
coat hanger 大衣架 pillow 枕头
heating control 加热控制
ice tongs 冰夹 chair 椅子
bedside table 床头桌
ceiling light 顶灯
luggage stand 行李架
swimming bag游泳袋
power socket 电源插座
note pad 记事簿
shoe basket鞋篮
ice bucket 冰桶
security latch安全门
dry cleaning docket 干洗单
breakfast menu 早餐菜单
light switch 灯开关
air conditioner vent 空调排风口
pillow case枕套
coffee table 咖啡桌
wall paper 壁纸
hair dryer 吹风机
standing lamp 地灯
valet stand 衣物架
switch 开关
desk chair (与书桌配套的)椅子
laundry docket 洗衣单
Do Not Disturb Sign 请勿打扰牌 DND sign请勿打扰牌
chest of drawers 带抽屉的柜厨
sheer curtains 纱窗帘
desk lamp 台灯
television cabinet 电视柜
single bed 单人床 double bed 双人床 desk书桌
dusting 去尘
toilet brush 马桶刷子
refuse bag 废物袋
mopping 拖地
scrub 檫洗
dustpan and brush 簸箕和刷子
detergent 清洁剂
vacuum cleaner 吸尘器
mop 拖把
shampoo 洗发水
soap 香皂
bath foam 浴液
sewing kit 针线盒
moisturizer 润肤露
shower cap 浴帽
shoehorn鞋拔
shoe shine檫皮鞋
Bedside lamp 床头灯
wardrobe 衣柜
television guide电视指南
Please Make Up sign 请收拾房间牌 PMU sign 请收拾房间牌
slippers拖鞋 drapes 布帘
ceiling屋顶
Laundry docket 洗衣单
window sill 窗台
shopping bag 购物袋
bookshelf 书架
ground floor (英)底,层,一楼
cabinet 橱柜
switch 开关
Venetian blind 百叶窗帘
curtain 窗帘
wastebasket 字纸篓
tea trolley 活动茶几
night table 床头柜
first floor (英)二楼,(美)一楼
folding screen 屏风
hanger 挂钩
plug 插头
wall plate 壁上挂盘
Chinese painting 国画
elevator, lift 电梯
drawer 抽屉
second floor (英)三楼,(美)二楼
spring 弹簧
cushion 靠垫,垫子
socket 插座,插口
sitting room 起居室
voltage 电压
floor 楼层,地板
carpentry (总称)木器
tea table 茶几
bedclothes 床上用品
quilt 被子
mattress 床垫
thermos 热水瓶
transformer 变压器
一个酒店一个宾馆...不过前天看到一个歌名笑翻我了..分享一下californiahotel==>加洲招待所
酒店英语口语词汇
Daily Service 日常服务酒店日常英语对话(一)-(Knocking at the door.)-(敲门.)-May I come in?-我可以进来吗?-Come in,please.-请进.-Please don't come in.-请不要进来.-Just a moment(a minute),please.-请稍等一下.酒店日常英语对话(二)-I'm sorry to disturb you.May I clean the room,sir?-对不起打扰你了,我来打扫一下房间好吗?-All right.Come in,please.-好的,请进来.-Please clean it when I am out.-我马上要出去,请等一会儿打扫.-May I change the water of the thermos now?-我现在可以换水吗?-Yes,please.-请换吧.酒店日常英语对话(三)-Some of my friends will come and see me this afternoon.Will you please give me some more hot bottles and tea cups?-下午我有几位朋友来访,请给加些热水瓶和茶杯.-Well,we'll send tea into the room when the visitors come.-好,客人来访我们会端茶进来的.-By the way,is there any mail for me?-顺便一下,有我的邮件吗?-No.If there is,I'll give it to you in time.-没有.如果有的话,我会及时给你送来的.酒店日常英语对话(四)-Why did you come in without my permission?-你为什么没经我允许就进来了?-It's my negligence.I beg your pardon.-我疏忽了,请你原谅.-I come and make the bed.Shall I do it now or later?-我来做夜床,你看是现在做还是等会儿做?-Since you have come,you may do it now?-既然来了,现在就做吧.-Here's your clean laundry.you'd better check it.-衣服洗好了,请您过目.酒店日常英语对话(五)-I am collecting the fee of the long distance call.-我来收长途电话费.-This is the bill for the room rent of half a day.-这是补半天房金的帐单.-Here is a telegram for you.-这儿有一封你的电报.-Why is it unsealed?-它怎么被拆开了?-Because there is no name of the receiver on the envelope,therefore the clerk unsealed it in order to find out the name of the receiver.-因为电报封面没有收报人姓名,服务台为了查对姓名而拆开的.酒店日常英语对话(六)-Have you lost anything today,sir?-先生,你今天丢过什么东西吗?-Yes,a wallet.I'm looking for it now.-丢了一只皮夹子,我正在找呢.-What is there in the wallet?-皮夹子里有些什么?-My daughter's photo and some money.-有一张我女儿的照片,还有一些钱.-Look,is this wallet yours?-看,这只皮夹子是不是你的?-Yes,it's mine.Thank you ever so much.-是我的,太感谢你了.酒店日常英语对话(七)-I want to borrow China Daily of these days.-我要看这几天的《中国日报》.-Please get some copise of China Pictorial for me.-请拿几份《中国日报》给我.-Please bring some chairs for me.-请拿几把椅子来.-Please get me some soap.-卫生间的肥皂要添了.-The slippers are wornout.Change them for me,please.-拖鞋坏了,请给换一双.-Get a hot-water bottle,please.-请拿一只热水瓶给我.-I feel a bit cold when I sleep.Please get me a blanket.-我睡得有点冷,请给我加一条毯子.-I need another pillow.-我需要加一只枕头.酒店日常英语对话(八)-All right,I'll get it for you right away.-好的,我就去拿.-Just a moment,I'll do it right now.-请稍等一下,我马上给你办好.-Excuse me.-对不起.-I am sorry.-很抱歉.-I beg your pardon.-请你原谅.-Pardon me for interrupting.-对不起打扰你们了.-Please excuse me for coming so late.-请原谅我来迟了.-I'm sorry I was so careless.-很抱歉我太粗心了.。
2008-4-8 4:56:00 文:lutian2007 ■ 服务台常用词汇 management 经营、管理 market price 市价 cashier's desk 兑换处 coin 硬币 accounting desk 帐务处 check_out time 退房时间 voucher 证件 price list 价目表 check, cheque 支票 sign (动)签字 interest 利息 form 表格reservation 预订 reception desk 接待处 tip 小费 reservation desk 预订处 luggage office 行李房 …per thousand 千分之… spare (形)多余的 postpone (动)延期 cancel (动)取消 traveller's cheque 旅行支票 pay (动)付款 fill (动)填写administration 管理、经营 note 纸币 registration desk 入宿登记处 lobby 前厅 luggage rack 行李架 visit card 名片 identification card 身份证 rate of exchange 兑换率 conversion rate 换算率 charge (动)收费 bill 帐单 change money 换钱procedure 手续、程序 information desk 问询处 luggage label 行李标签 overbooking 超额订房 …per cent 百分之… reasonable (形)合理的 cash (动)兑换 keep (动)保留、保存 bank draft 汇票 accept (动)接受 procedure fee 手续费 fill in the form 填表 ■ 电讯服务 operator 电话员 house phone 内部电话 special line 专线 dial a number 拨号码 hold the line 别挂电话 can't put somebody through 接不通 ordinary telegram 普通电话receiver 听筒 city phone 城市电话 telephone number 电话号码 replace the phone 挂上电话 Line, please. 请接外线。
The line is busy(engaged) 占线。 send a telegram(cable) 发电报long distance 长途电话 telephone directory 电话簿 call somebody up 打电话给某人 can't hear somebody 听不见 can't get through 打不通 inland telegram 国内电报 ordinary mail 平信switchboard 交换台 central exchange 电话总局 The connection is bad. 听不清。
express telegram 加快电报 special despatch 专电 registered fee 挂号邮资 postcard 明信片 ■ 客房设备、用品 escalator 自动楼梯 bookshelf 书架 ground floor (英)底,层,一楼 cabinet 橱柜 switch 开关 venetian blind 百叶窗帘 curtain 窗帘 wastebasket 字纸篓tea trolley 活动茶几 night table 床头柜 first floor (英)二楼,(美)一楼 folding screen 屏风 hanger 挂钩 plug 插头 wall_plate 壁上挂盘 Chinese painting 国画elevator, lift 电梯 drawer 抽屉 second floor (英)三楼,(美)二楼 spring 弹簧 cushion 靠垫,垫子 socket 插座,插口 sitting_room 起居室 voltage 电压floor 楼层,地板 carpentry (总称)木器 tea table 茶几 bedclothes 床上用品 quilt 被子 mattress 床垫 thermos 热水瓶 transformer 变压器。
1) Good morning (afternoon ,evening),sir (madam).早上好(下午、晚上好),好,先生(夫人)
2) How do you do? (-- how do you do ?)您好!
3) Hello (or hi )!您好!
4) How is everything (with you )?
(您的)一切都好吗?
5) How are you getting on ( or along ) these days ?这几天过得怎么样?
6) How are you ? (- Fine ,thank you .and you? )您的身体好吗?
7) Glad (nice ) to see you .
见到您很高兴。
8) Welcome to our hotel.
欢迎到我们的酒店来!
9) It's nice to meet you again , Mr. Johnson .再次见到您太好了,约翰逊先生。
10) Good –bye.(or bye-bye)再见!
11) Good night.晚安(晚间告别用)
12) Have a good rest.祝您休息好!
13) See you later (tomorrow).
以后(明天)见!
14) Hope to see you again soon.
希望不久再见到您!
15) Have a good time.
祝您过得愉快!
16) We wish you a pleasant stay in our hotel.愿您在我们饭店过得愉快!
17) Please don't leave anything behind.请不要遗忘你的东西。
18) Mind (or watch) your step!
请走好!
19) We wish you a pleasant journey.
祝您旅途愉快!
20) Have a nice trip!一路平安!
21) All the best!万事如意。
酒店日常英语口语如下: 1 Welcome to our hotel! 欢迎光临(我们酒店)。
2 Welcome, sir/madam! 欢迎光临。 3 Good morning/afternoon/evening。
早上/下午/晚上好! 4 Front Office/Restaurant/Recreational Meeting Room/Guestroom/Operator, May I help you? 您好,总台/餐厅/康乐中心/总机(我能为您做些什么?) 5 Tarime Petroleum Hotel, May I help you? 您好,塔里木石油酒店(我能为您做些什么?) 6 May I have your name/room number, please? 您可以告诉我您的姓名/房号吗? 7 One moment, please。 请您稍候。
8 Thanks! 谢谢您! 9 My pleasure! 不用客气! 10 Thank you for waiting。 您久等了。
11 Sorry to keep you waiting。 不起让您久等了。
12 Do you speak Chinese/English? 请问您讲中文/英文吗? 13 Do you have a reservation? 请问您有预订吗? 14 Show me your passport or identification, please。 请出示一下您的护照或证件。
15 How would you like to pay? In cash or by credit card? 您用什么方式付款,是用现金还是信用卡? 16 please show me your credit card。 请出示您的信用卡。
17 Please sign here。 请在这儿签字。
18 Here is your charge please。 这是找您的零钱。
19 This way, please。 这边请。
20 Follow me, please。 请跟我来。
21 After you, please。 您先请。
22 Hope you enjoy your stay! 希望您在这里过得愉快! 23 Hope you have a good trip! 祝您旅途愉快! 24 Good luck! 祝您好运! 25 Have a nice day1 祝您一天愉快! 26 Here you are。 给您。
27 Sorry 。 对不起。
28 Not at all。 没关系。
29 Of course。 当然可以。
30 Pardon? 请您再重复一遍,好吗? 31 No problem。 没问题。
32 Excuse me。 对不起,打扰一下。
33 Hold on, please。 请别挂电话。
34 Goodbye/Bye-bye! 再见! 35 The lift/toilet is over there。 电梯/洗手间在那边。
36 Banquet Hall is on the second floor。 宴会厅在二楼。
37 The Conference Center is just a cross the street。 会议中心在马路对面。
38 Do you have a reservation? 请问您有预定吗? 39 How many people, please? 请问您们是几位? 40 What kind of room do you want? 请问您需要哪种房间? 41 A single/twin room/suite is¥1200 per day。 单间/标准间/套间每天是1200元。
42 Breakfast is included in the price。 早餐已包含在房费中。
43 The local call is free,please press 9 before。 市话是免费的,请先拨9。
44 Check out time is before 2:00pm。
退房时间是下午2点以前。 45 Do you need a morning call? 请问您需要叫早服务吗? 46 Check out, please? 请问是结账吗? 47 please show me your room card and your receipt。
请出示您的房卡和收据。 48 Housekeeping, may come in? (客房)服务员,我可以进来吗? 49 May I clean your room now? 我可以现在打扫房间吗? 50 This is a hair-dryer you need。
这是您需要的吹风机。 51 If you need any help, please redial (1111) four ones。
如果您需要帮助,请拔1111。 52 Good nights! 晚安! 53 Here's your table。
这是您的座位。 54 What would you like to drink? 请问您喝点什么饮料? 55 Small or large? 您需要大份还是小份? 56 Anything else? 您还需要别的吗? 57 Let me repeat your order, please。
我给您重复一下菜单吧。 58 Hope you enjoy your meal。
祝您用餐愉快! 59 The total is¥38。 总消费是38元。
60 Please write the invoice payer。 请写一下您的发票付款单位。
61 Please keep your charge and invoice。 请收好您的零钱和发票。
62 Do you need a taxi? 请问您需要出租车吗? 63 May I take your luggage, please? 我帮您拿行李好吗? 64 Where are you to going, please? 请问您要去哪里? 65 Welcome to our hotel next time。
酒店英语口语在快餐厅里中常见词汇有:
要一个汉堡和一杯冰茶。
I'd like a hamburger and an iced tea. *iced tea因为发音相同,有时也可写成ice tea。
May I have two hot dogs, please?/ May I have two hot dogs, please? (我要两个热狗。)
Anything else? (还要别的吗?)
Two hot dogs, please.请加蕃茄酱和芥末。呵呵不是很多啊,我在恩京学习的酒店英语口语,之前我想竞聘3星大酒店学习的酒店英语口语,恩京是朋友推荐的,恩京实行电话教学,学习、工作忙也不怕,能随时随地进行电话学习,我这高中毕业的水平都能学,呵呵何况你呢!祝你学习好,顺利!
Restaurant and Pub 餐馆酒吧73. Air conditioned 空调开放 Daily specials 每日特色菜 Drinks purchased are for taken away only. 饮料仅供外卖 Eat in or take away 店内吃或外卖 Please ask to taste. 欢迎品尝 Take away service available. 提供外卖 Today's special/Today's specialties 今日特色菜 Try our summer range of food.品尝夏季各种食品 Wines & spirits 红酒白酒 Do not touch the exhibits/s. 勿触摸展品/物品 No tipping. 不收小费The Relentless Pursuit of Perfection追求完美永无止境Enjoy Coca-Cola.(Coca-Cola) 请喝可口可乐。
(可口可乐) Fresh-up with Seven-up.(Seven-up) 提神醒脑,喝七喜。(七喜)。
Daily Service 日常服务 -(Knocking at the door.)-(敲门。)
-May I come in?-我可以进来吗? -Come in,please.-请进。 -Please don't come in.-请不要进来。
-Just a moment(a minute),please.-请稍等一下。 -I'm sorry to disturb you.May I clean the room,sir?-对不起打扰你了,我来打扫一下房间好吗? -All right.Come in,please.-好的,请进来。
-Please clean it when I am out.-我马上要出去,请等一会儿打扫。 -May I change the water of the thermos now?-我现在可以换水吗? -Yes,please.-请换吧。
-Some of my friends will come and see me this afternoon.Will you please give me some more hot bottles and tea cups? -下午我有几位朋友来访,请给加些热水瓶和茶杯。 -Well,we'll send tea into the room when the visitors come. -好,客人来访我们会端茶进来的。
-By the way,is there any mail for me?-顺便一下,有我的邮件吗? -No.If there is,I'll give it to you in time.-没有。如果有的话,我会及时给你送来的。
-Why did you come in without my permission?-你为什么没经我允许就进来了? -It's my negligence.I beg your pardon.-我疏忽了,请你原谅。 -I come and make the bed.Shall I do it now or later?-我来做夜床,你看是现在做还是等会儿做? -Since you have come,you may do it now?-既然来了,现在就做吧。
-Here's your clean laundry.you'd better check it.-衣服洗好了,请您过目。 -I am collecting the fee of the long distance call.-我来收长途电话费。
-This is the bill for the room rent of half a day.-这是补半天房金的帐单。 -Here is a telegram for you.-这儿有一封你的电报。
-Why is it unsealed?-它怎么被拆开了? -Because there is no name of the receiver on the envelope,therefore the clerk unsealed it in order to find out the name of the receiver. -因为电报封面没有收报人姓名,服务台为了查对姓名而拆开的。 -Have you lost anything today,sir?-先生,你今天丢过什么东西吗? -Yes,a wallet.I'm looking for it now.-丢了一只皮夹子,我正在找呢。
-What is there in the wallet?-皮夹子里有些什么? -My daughter's photo and some money.-有一张我女儿的照片,还有一些钱。 -Look,is this wallet yours?-看,这只皮夹子是不是你的? -Yes,it's mine.Thank you ever so much.-是我的,太感谢你了。
-I want to borrow China Daily of these days.-我要看这几天的《中国日报》。 -Please get some copise of China Pictorial for me.-请拿几份《中国日报》给我。
-Please bring some chairs for me.-请拿几把椅子来。 -Please get me some soap.-卫生间的肥皂要添了。
-The slippers are wornout.Change them for me,please.-拖鞋坏了,请给换一双。 -Get a hot-water bottle,please.-请拿一只热水瓶给我。
-I feel a bit cold when I sleep.Please get me a blanket.-我睡得有点冷,请给我加一条毯子。 -I need another pillow.-我需要加一只枕头。
-All right,I'll get it for you right away.-好的,我就去拿。 -Just a moment,I'll do it right now.-请稍等一下,我马上给你办好。
-Excuse me.-对不起。 -I am sorry.-很抱歉。
-I beg your pardon.-请你原谅。 -Pardon me for interrupting.-对不起打扰你们了。
-Please excuse me for coming so late.-请原谅我来迟了。 -I'm sorry I was so careless.-很抱歉我太粗心了。
酒店常用英语用语
导语:酒店一般地说来就是给宾客提供歇宿和饮食的场所。下面是我收集整理的有关酒店的英语用语,欢迎参考!
酒店的名称
hotel、motel、inn都是指"饭店"或"旅社"。最耳熟能详的就是hotel,而motel指的是"汽车旅馆"--motorist’s hotel; inn则是旧式的"客栈",不过许多时髦的饭店或汽车旅馆都喜欢用inn 来命名。
住宿登记
抵达饭店后,首先要去Registration(登记处)办理check-in(住宿登记)。在登记时,如果你已经预定好酒店,只需要拿出你的预约凭证,如果要当场登记,备妥你的护照和相关证件即可。
I have reserved a room. This is my hotel accommodation.
我有预定房间,这是我的预约凭证。
I need to check in. The name’s Karen.
我要登记住宿。我是凯伦。
登记完后,柜台会交给你房间钥匙卡,然后, bellhop(行李员)会将你和你的行李带到房间。当然,别忘记付tip(小费)给他哦!
认识房间种类
酒店的房间通常有以下几种:
room for one 单人房
room for 2 (with a king size bed) 双人房(一张双人床)
room for 2 (with two single beds) 双人房(两张单人床)
room for 2 plus an extra bed 三人房(双人房内加一床)
suite 套房
如果一起去旅游的朋友想住近一点,没事聊聊天,有些饭店还有connecting room(联结客房),这种客房和客房之间有门相通,可将门打开互通。
Are there still rooms available?
请问有空房吗?
Please give a room for 2 separate beds.
请给我一间双人房, 要两张床的。
有时,如果运气不错,你还可以提出一些小小的要求。
I want a room with the ocean view.
给我一间面海的房间。
洗衣
住在酒店,一定得看懂这个字-laundry bag(洗衣袋)。把要送洗的衣服集中起来,填好laundry list(洗衣单),并在上面签名,将单子系在送洗袋上,清理客房时就会有人收走,并且在洗好后送回来。接下来就来看看Laundry List的实例。
退房
退房通常是中午的12点钟,在退房之前,最重要的就是整理好你的行李,是否有东西还留在衣橱?千万要再巡视整个房间一次,当然护照、机票也不要忘了,然后拿着钥匙到出纳处办理check-out(退房结账),记得要检查账单上的金额是否正确!
Excuse me , I want to check out.
小姐,我要退房。
I’m checking out of room eight-one-one.
八一一号房要退房。
The amount is wrong.
账单金额有错误。
有时在你离开饭店后可能会有自己的邮件寄来,这时可以向柜台索取mail forwarding address card(邮件转寄卡)填写,等有邮件寄来,饭店就会按照填写的地址转寄给你。但是通常卡片上会注明good ten days only(十天之内有效),十天过后,这张卡片就失效了!
好!介绍完毕,相信大家对于饭店的情况,已有了初步的了解。接下来就体验一下饭店会出的具体状况吧!
第二步,怎样处理可能会遇到的各种具体问题?
问题一:门坏了
搞定房间、安置妥当后,你准备出去好好地HAPPY了,可是门居然坏了,打不开!赶紧找服务生帮忙!
The door lock is broken; I am stuck inside.
Send somebody to help me.
房间的'门坏掉了,我被锁在里面,请快派人来处理。
问题二:设备坏了
门的状况算是解决了,可是,这个房间怎么会有这么多的麻烦事?
The air conditioner in the room is broken.
房间的空调坏掉了!
The bathroom is leaking, and there are no towels or tissue.
浴室漏水,而且没有毛巾和卫生纸。
Our TV isn’t working.
我们的电视不能看。
The light won’t go on.
电灯不亮。
The hair dryer isn’t working.
吹风机不能用。
最最让你生气的是,当这一切问题都解决了,你终于松了一口气,准备洗个热水澡时,却发现:
We don’t seem to have any hot water.
我们好像没有热水耶。
问题三:换房
昨天忙个不停,晚上居然还遭到"蚊子" 的袭击,害你还在晚上打电话到服务台要蚊香!没办法,谁让你选择在夏天出门呢?
There are mosquitoes here. Do you have any mosquito incense coils?
这里有蚊子,请问有蚊香吗?
这次住的饭店真是糟糕,怎么会有这么多的状况一起出?(Anton在偷笑:都是我安排的啦!)既然如此,只能要求换房间啦!
I want to change the room because it’s too noisy next door.
我想换房间,因为隔壁太吵了!
I want to change my room, but to a room with a view as good as this one.
我要求换房间!但是要和这间一样有很棒的景观。
I want to change to a room for one, with only a shower room.
我想换只有淋浴的单人房。
问题四:请给我叫醒服务!
换了房间,今天终于可以好好睡一觉了。但是明天一早还有紧凑的行程,必须要早起,打电话给room service"客房服务"叫你起床吧!
Could you wake me up at seven tomorrow morning?
明天早上7点可以叫我起来吗?
I’d like to get a wake-up call for seven-thirty tomorrow morning.
我要明天早上七点半的晨间叫醒服务。