摘要：
酒店服务英语教材Second, 6.2 stars 6.2.1 reasonable and the basic layout of the hotel for guests... 酒店服务英语教材
Second, 6.2 stars 6.2.1 reasonable and the basic layout of the hotel for guests at the hotel's normal activities. 6.2.2 Public Information GB/T10001.1 with graphic symbols and GB/T10001.2. 6.2.3 have to adapt to the climate of the location of heating, refrigeration equipment, well-ventilated area. 6.2.4 good conservation facilities and equipment to clean, health and effective. 6.2.5 instructions to use a variety of services and standardize the use of the word, at least in English at the same time, said. 6.2.6 be able to provide services in English. 6.2.7 antechamber a. have hotels and the size of the stars of the suit and the lobby of the help desk; b. located in the lobby of the General Desk in a prominent position, decoration, light, and there are signs in both Chinese and English; lobby of the 24-hour reception staff to use Putonghua to receive, information, and check voice mail service; c. provide fax service; d. The total hotel service desk to provide publicity materials, room rates, location of the tourist areas (points), tourist traffic maps, newspapers and the main means of transport schedule; e. There are baggage carts and luggage out provides room service; f. provide small pieces of luggage storage services; g. have managers on duty 24 hours a day on-the-job; h. resting place for guests. 6.2.8 Rooms a. At least 20 (sets of) availability of rooms; b. built-in lock to lock, anti-theft device, a prominent position put up emergency evacuation plans and instructions; c. well-fitting, padded beds, tables and chairs, bedside cabinets, and other supporting furniture, good lighting; d. at least 75% of the rooms have a bathroom, equipped with a pumping Gong Tong, basin, shower or bath (with shower curtain). There is no room floor of the bathroom with separate male and female, between public-bathroom for guests, as well as the use of the separate men and women, between public-bathroom, with shower curtain. To take effective measures to non-slip, a 24-hour water supply, water supply 18 hours. e. adequate lighting, shading curtain; f. a user-friendly phone, you can call or use of prepaid calling cards Telecom international and domestic long-distance calls, and with use; g. a color TV, the picture clear sound quality; h. with noise and noise abatement measures; i. available in the hotel guide services, price lists, notes guests; j. have at least two specifications of the power outlet; k. room, finishing a full bathroom every day, every day the meeting or the replacement of bed sheets, pillowcases and linen; l. to provide laundry services; m. 24-hour hot and cold drinking water. 6.2.9 Restaurant a. there is sufficient lighting dining area, tables and chairs, dishes, lamp set; b. be able to provide service breakfast; c.'s request, to provide room service; d. regional food production and equipment to maintain a clean, tidy, health; Regional public 6.2.10 a. the provision of line or enter the car park; b. 4-(4-containing layer) over the building when guests use the elevators; c. there is a public phone, and the city is equipped with a telephone directory; d. There are separate men and women between the public health; e. sale of stamps, issued on behalf of the letters, travel daily on sale; f. have emergency lighting. g. corridor walls clean, decoration, a 24-hour light enough, with no obstruction. Logo and other emergency exits clear, reasonable location. 6.3 three-star 6.3.1 reasonable layout of the hotel for guests at the hotel activities. 6.3.2 instructions with clear signs, public information and graphic symbols GB/T10001.1 with GB/T10001.2. 6.3.3 air-conditioned facilities, well-ventilated area, the temperature and humidity appropriate. 6.3.4 with the stars have adapted to the computer management system. 6.3.5 good conservation facilities and equipment, the use of safe, clean and tidy to reach, health and effective. 6.3.6 the sound management system, and the size of the hotel and stars in line. 6.3.7 instructions to use a variety of services and standardize the use of the word, at least in English at the same time, said. 6.3.8 of the customer service area can use Putonghua and English. 6.3.9 antechamber a. have a reception with the ability to adapt to the ante-chamber. With beautiful and unique decoration. With the size of the hotel, adapted to the stars of the total desk; b. The total service sections are in both English and Chinese signs, reception staff to provide 24-hour reception, information, and check voice mail service; c. provide a one-time settlement of the total billing services (goods); d. providing credit card billing services; e. to provide hotel services promotional materials, room rates, location of the tourist traffic map, the location of tourist attractions, the main means of transport schedule, with in-house guests suited to the press; f. 24-hour room reservations g. At the same time, there are hotel guests and open the safe for valuables. Safe location security, hidden, to protect the privacy of the guests; h. should then set up guard, a 16-hour guest protocol; i. set up a full-time baggage, there are special baggage car, 18 hours to provide baggage services for guests. There are small pieces of luggage repository; j. There are managers on duty 24 hours a day on-the-job; k. hall for managers, 18 hours on-the-job services; l. non-operating in the area for guests to rest places; m. Valet reservations and arrangements for the provision of taxi services; n. The main lobby and public areas have disabled access ramp, equipped with a wheelchair, can provide the necessary services for the disabled. Rooms 6.3.10 a. At least 30 (sets of) availability of rooms; b. There are doors and endoscopic anti-theft devices, posted a prominent position in the emergency evacuation plans and instructions; c. good decoration, beautiful, padded bed, desk or dressing table, wardrobe and hangers, easy chair or sofa, bedside cabinet, bedside lamp and matching luggage rack, and other furniture. Man indoor carpets, wooden floors or other more high-grade materials. Regional interior lighting and illumination good objects; d. There are bathroom, equipped with a pumping Gong Tong, dresser (with basin, Shuzhuang Jing and necessary toiletries), bath or shower. Bathtub with shower curtain, shower。
没有专门的客房部的，不过很多关于酒店方面的英语，就叫：酒店英语。一般的教材都可以用得上了。最好是配有CD的。到书城去看吧。大把呢！
书店英语专柜上有酒店类的
酒店服务英语教案
酒店前厅服务英语口语情景对话如下：R: Good morning,madam, how may I help you?G: Hi, I booked a room under the name of Lily Bass, can you please check me in?R: Sure, please hold on for a second.I am sorry, madam, there is no Lily Bass. Do you have our hotel's confirmation letter?G: No, they didn't give me the letter, but only a number.R: The confirmation number also works, what is the number, please?G: 232987.R: Okay. A single room for Lisa Bass, Ms Lisa Bass?G: Oh, shoot, they didn't hear me right, it is not Lisa, it is Lily.R: Sorry for our mistake, I have changed the record for you. G: Never mind. Here're my passport and credit card.R: Thank you, just a moment.Sorry for keep you waiting, your room is on the 12th floor, and here is your key.G: Thanks!R: You're welcome. Good night!想要了解更多关于英语口语的详细情况，推荐咨询美联英语。美联英语教学国际化内容（国际化师资+国际化教材+运用互联网的专业课堂）专业教师=国际认证+定期专业评估+专业培训体系+“第二语言教学之父”倾囊指导专业服务，拥有便捷约课查询系统，SA跟进指导，学习报告分析，时尚国际化的学习环境，助力学生更好的学习。【免费领取英语试听课】
Second, 6.2 stars 6.2.1 reasonable and the basic layout of the hotel for guests at the hotel's normal activities. 6.2.2 Public Information GB/T10001.1 with graphic symbols and GB/T10001.2. 6.2.3 have to adapt to the climate of the location of heating, refrigeration equipment, well-ventilated area. 6.2.4 good conservation facilities and equipment to clean, health and effective. 6.2.5 instructions to use a variety of services and standardize the use of the word, at least in English at the same time, said. 6.2.6 be able to provide services in English. 6.2.7 antechamber a. have hotels and the size of the stars of the suit and the lobby of the help desk; b. located in the lobby of the General Desk in a prominent position, decoration, light, and there are signs in both Chinese and English; lobby of the 24-hour reception staff to use Putonghua to receive, information, and check voice mail service; c. provide fax service; d. The total hotel service desk to provide publicity materials, room rates, location of the tourist areas (points), tourist traffic maps, newspapers and the main means of transport schedule; e. There are baggage carts and luggage out provides room service; f. provide small pieces of luggage storage services; g. have managers on duty 24 hours a day on-the-job; h. resting place for guests. 6.2.8 Rooms a. At least 20 (sets of) availability of rooms; b. built-in lock to lock, anti-theft device, a prominent position put up emergency evacuation plans and instructions; c. well-fitting, padded beds, tables and chairs, bedside cabinets, and other supporting furniture, good lighting; d. at least 75% of the rooms have a bathroom, equipped with a pumping Gong Tong, basin, shower or bath (with shower curtain). There is no room floor of the bathroom with separate male and female, between public-bathroom for guests, as well as the use of the separate men and women, between public-bathroom, with shower curtain. To take effective measures to non-slip, a 24-hour water supply, water supply 18 hours. e. adequate lighting, shading curtain; f. a user-friendly phone, you can call or use of prepaid calling cards Telecom international and domestic long-distance calls, and with use; g. a color TV, the picture clear sound quality; h. with noise and noise abatement measures; i. available in the hotel guide services, price lists, notes guests; j. have at least two specifications of the power outlet; k. room, finishing a full bathroom every day, every day the meeting or the replacement of bed sheets, pillowcases and linen; l. to provide laundry services; m. 24-hour hot and cold drinking water. 6.2.9 Restaurant a. there is sufficient lighting dining area, tables and chairs, dishes, lamp set; b. be able to provide service breakfast; c.'s request, to provide room service; d. regional food production and equipment to maintain a clean, tidy, health; Regional public 6.2.10 a. the provision of line or enter the car park; b. 4-(4-containing layer) over the building when guests use the elevators; c. there is a public phone, and the city is equipped with a telephone directory; d. There are separate men and women between the public health; e. sale of stamps, issued on behalf of the letters, travel daily on sale; f. have emergency lighting. g. corridor walls clean, decoration, a 24-hour light enough, with no obstruction. Logo and other emergency exits clear, reasonable location. 6.3 three-star 6.3.1 reasonable layout of the hotel for guests at the hotel activities. 6.3.2 instructions with clear signs, public information and graphic symbols GB/T10001.1 with GB/T10001.2. 6.3.3 air-conditioned facilities, well-ventilated area, the temperature and humidity appropriate. 6.3.4 with the stars have adapted to the computer management system. 6.3.5 good conservation facilities and equipment, the use of safe, clean and tidy to reach, health and effective. 6.3.6 the sound management system, and the size of the hotel and stars in line. 6.3.7 instructions to use a variety of services and standardize the use of the word, at least in English at the same time, said. 6.3.8 of the customer service area can use Putonghua and English. 6.3.9 antechamber a. have a reception with the ability to adapt to the ante-chamber. With beautiful and unique decoration. With the size of the hotel, adapted to the stars of the total desk; b. The total service sections are in both English and Chinese signs, reception staff to provide 24-hour reception, information, and check voice mail service; c. provide a one-time settlement of the total billing services (goods); d. providing credit card billing services; e. to provide hotel services promotional materials, room rates, location of the tourist traffic map, the location of tourist attractions, the main means of transport schedule, with in-house guests suited to the press; f. 24-hour room reservations g. At the same time, there are hotel guests and open the safe for valuables. Safe location security, hidden, to protect the privacy of the guests; h. should then set up guard, a 16-hour guest protocol; i. set up a full-time baggage, there are special baggage car, 18 hours to provide baggage services for guests. There are small pieces of luggage repository; j. There are managers on duty 24 hours a day on-the-job; k. hall for managers, 18 hours on-the-job services; l. non-operating in the area for guests to rest places; m. Valet reservations and arrangements for the provision of taxi services; n. The main lobby and public areas have disabled access ramp, equipped with a wheelchair, can provide the necessary services for the disabled. Rooms 6.3.10 a. At least 30 (sets of) availability of rooms; b. There are doors and endoscopic anti-theft devices, posted a prominent position in the emergency evacuation plans and instructions; c. good decoration, beautiful, padded bed, desk or dressing table, wardrobe and hangers, easy chair or sofa, bedside cabinet, bedside lamp and matching luggage rack, and other furniture. Man indoor carpets, wooden floors or other more high-grade materials. Regional interior lighting and illumination good objects; d. There are bathroom, equipped with a pumping Gong Tong, dresser (with basin, Shuzhuang Jing and necessary toiletries), bath or shower. Bathtub with shower curtain, shower。
酒店服务英语
1. Good morning/evening. Reservation. May I help you? 早上好/晚上好，这里是...酒店客房预订部，请问需要什么帮忙吗？ 2. What can I do for you? 我能为您帮什么忙吗？ 3. Hold on line, please. Could you please hold on? 请稍等（电话中） 请稍等，好吗？ 4. Could you wait a minute, please? 请稍等，好吗？ 5. Are you with a company? 您是公司预订吗？ 6. May I know you departure date? 请问您的离店日期是哪天？ 7. How long will you stay with us? 请问您住几天？ 8. How many people are there in your party? 您们一共几个人？ 9. That will be four nights. 四个晚上。 10. May I know the arrival date, please? 请问哪天入住？ 11. Is it just for tonight? 请问只住今天一晚吗？ 12. When do you check in? 请问您什么时候入住？ 13. Would you like a single room or a double room? 请问你想订单人间还是双人间？ 14. What kind of room would you like/prefer? 请问您喜欢什么样的房间？ 15. Would you please tell me your full name, please? 请问您的`全名是？ 16. And your address, please? 请问您的地址？ 17. May I know you telephone number, Mr Smith? 史密斯先生，请问您的电话号码是？ May I know your company name and how would you like to settle your payment? 请问您的公司全称及付款方式？ 18. We have a single available for those dates. 我们还有一些单人间可以接受预订在那个时间段。 19. It’s all right for the next week. 下个星期没有问题。 20. We do have a vacancy for those dates. 那段时间我们可以接受预订 21. Yes, you can have a room on Saturday. 是的，星期六您可以订到房间。 22. I’m afraid we won’t be able to guarantee you a room after the 16th. We usually have high occupancies in the peak seasons. 恐怕十六号后我们不能保证有房间提供给您，那段时间是我们的入住高峰期。 23. I’m sorry, but we’re fully booked for single rooms. Would you like to have a double one? 很抱歉我们的单人间已经订满了，给您订双人间怎么样？ 24. I’m sorry, but the hotel is full on that date. 很抱歉，那天我们酒店的客房已经住满了。 25. I’m sorry, we don’t have any room availablee for that week. 很抱歉，我们那周的预订已经全满了。
酒店常用英语100句问候英语1) Good morning (afternoon ,evening),sir (madam).早上好（下午、晚上好），好，先生（夫人）2) How do you do? (-- how do you do ?)您好！3) Hello (or hi )!您好！4) How is everything (with you )?（您的）一切都好吗？5) How are you getting on ( or along ) these days ?这几天过得怎么样？6) How are you ? (- Fine ,thank you .and you? )您的身体好吗？7) Glad (nice ) to see you .见到您很高兴。8) Welcome to our hotel.欢迎到我们的酒店来！9) It’s nice to meet you again , Mr. Johnson .再次见到您太好了，约翰逊先生。10) Good –bye.(or bye-bye)再见！11) Good night.晚安（晚间告别用）12) Have a good rest.祝您休息好！13) See you later (tomorrow).以后（明天）见！14) Hope to see you again soon.希望不久再见到您！15) Have a good time.祝您过得愉快！16) We wish you a pleasant stay in our hotel.愿您在我们饭店过得愉快Offering Help 主动提出帮助 17、May I help you ？ 18、Can I help you？ 我能帮你吗？ 19、What can I do for you ？ 我能为你作什么？ 20、 May I take your ba for you？ 我可以为你拿你的手提包吗？ 21、 May I help you with your suitcase？ 我能帮你拿你的箱子吗？ 22、 Would you like me to call a taxi for you ？ 你需要我为你叫一辆出租车吗？ 对提出帮助的回答23、 Thank you very much. 非常感谢 24、 Thanks for the trouble 。 麻烦你了 25、 It‘svry kind of you？ 你真是太好了 26、 No，thanks. 不用了，谢谢！ Answers to Thanks对感谢语的应答 27、 You‘re welcome. 欢迎你 28、 Not at all.不用谢 29、 That‘s all right. 没关系 30、 Don‘t mention it. 别提了 31、 It‘s my plcasurc. 这是我的荣幸 Expressing welcome 表示欢迎 32、 Welcome ，sir（madam）。 欢迎光临，先生（小姐） 33、 Welcome to our hotel ，sir （madam）。 欢迎光临我们酒店，先生（小姐） 34、 Welcome to our western restaurant. 欢迎来我们西餐厅 35、We‘re glad to have you here. 我们很高兴你来到之儿36、I‘m always at your service ，sir （madam）。 随时为你效劳，先生（小姐）。 Apologies 表示道歉37、I‘m sorry，sir （madam）。对不起，先生（小姐）。38、I‘m very sorry.非常抱歉。39、I‘m sorry to trouble you.对不起打扰你了。40、I‘m sorry to have taken so much of your time.对不起占用你太多时间了。41、I‘m sorry to have kept you waiting 。对不起让你久等。42、Excuse me for interrupeing you.原谅我打挠你了。43、I hope you‘ll forgive me.我希望你能原谅我。44、It doesn‘t matter.没关系。45、It‘s nothing.没什么。46、Never mind. 别放在心上。47、That‘s nothing.没什么。48、Don‘t bother about that.别再想它。49、Don‘t worry about it.别担心。50、Don‘t apologize， It was my fault.别道歉，这是我的错。Good wishes（良好祝愿）51、Have a good time！ 祝你们玩得愉快！ 52、Have a nice evening！ 祝你晚上愉快。 53、Happy Birthday！ 生日快乐。 54、Merry Christmas！ 圣诞快乐。 55、May you succeed 祝你成功 Parting（分手再见） 56、 Good－bye and good luck.再见，祝你好运。 57、Hope you‘ll have a nice trip. 希望你旅途愉快。 58、Wish you a pleasant journey 。 祝你旅途愉快。 59、Happy landing. 祝你安全抵达。 60、Bon voyage. 一帆风顺。 61、Hope to see you again. 希望再次见到你。 62、Good night. 晚安。 63、See you Tomorrow. 明天见。 Self－Introduction （自我介绍） 64、I‘m henry ，I’m from Golden Lake Hotel， I‘m here to meet you 。 我叫享利，来自金湖酒店，我是来接您的。 65、My name is Irene ，I‘m the housekeeping Department waiter. 我的名字是艾琳，我是管家部服务员。 66、I‘m the receptionist here ，welcome to our hotel. 我是这儿的接待员，欢迎来到我们酒店。 67、Reservations ，May I help you ？ 预订部，我能帮你吗？ 68、Room service ，May I come in ？ 送餐服务，我可以进来吗？ 69、This is Henry Adams speaking. 我是享利。亚当斯。 Affirmative Responses （肯定回答）70、Surely. 当然可以。 71、Certainly ，sir （madam）。 当然可以，先生（小姐）。 72、Yes，sir，（madam）。 是的，先生（小姐）。 73、That‘s true ，sir （madam）。 是这样的，先生（小姐）。 74、Very well. 非常好。 Negative Responses（否定回答）75、No ，sir （madam）。 不，先生（小姐）。 76、I don‘t think so. 我不这样认为。 77、Of course not. 当然不。 78、I‘m afraid that’s not a good idea. 恐怕，那个主意不好。 Useful Questions 常用问句79、What do you prefer ，tea or coffee？ 你喜欢什么？茶还是咖啡。 80、Woulld your please sign here ？ 请在这儿签名好吗？ 81、A table for two？ 两人的一张台吗？ 82 、How long do you plan to stay ？ 你计划住多久。 83、Could you please spell your name ？ 请拼一下你的名字吗？ 84、What kind of room would you like ？ 你要哪类房间？ 85、May I see your passport ？ 我可以看你的护照吗？ 86、May I have your tetephone number ？ 我可以知道你的电话号码吗？ 87、What‘s the trouble， sir？ 你怎么啦？先生。 88、Shall I call a doctor for you ？ 我为你叫一个医生吗？ 89、Dir you eyoy the play？ 你喜欢这个节目吗？ 90、Do you like this song？ 你喜欢这首歌吗？ Useful expressions 惯用表达语 91、Enjoy you breakfast ，sir ？ 请享用你的早餐，先生。 92、Here is the menu. 给你菜谱。 93、The service guide is on the desk. 服务指南在桌面上。 94、The swimming pool is over there 。 游泳池在那边。 95、Go ahead ，please. 请接着讲。 96、The line is busy 。 线路正忙。 97、You look grest 。 你看上去真棒。 98、Please consult the song list 。 请翻阅点歌单。 99、It‘s a very touching story. 这是一个非常感人的故事。 100、Without music，the world would be dull. 如果没有音乐，这世界将会变得很沉闷。
一般送餐服务是包含在room service 里面如 你打电话给 服务人员， 他们会说 Room Service, How can I help you?你回答 I would like to order some food from the menu?点完餐点后，OK， we will deliver them to your room once they are OK.
酒店服务员英语
男服务员：waiter女服务员：waitress
宾馆里的“服务员”用英语这样说：男服务员：waiter。女服务员：waitress希望对你有帮助！
一般酒店，餐馆等都可以叫（Waiter）当然也可以分为：男服务员（waiter）女服务员（waitress）酒店服务员也可以说成：hotel staff就是酒店工作人员的意思
可以礼貌的说在西餐厅说sir，在酒吧里面你就直接称兄道弟直接说hey men。如果在人很多并且很安静的场合，你就直接说hi，当他看见你了，你就对他笑一下并且指一指菜单。
酒店（又称为宾馆、旅馆、旅店、旅社、商旅、客店、客栈，台湾作饭店，港澳、马来西亚、新加坡等作酒店）其基本定义是提供安全、舒适，令利用者得到短期的休息或睡眠的空间的商业机构。一般地说来就是给宾客提供歇宿和饮食的场所。具体地说饭店是以它的建筑物为凭证，通过出售客房、餐饮及综合服务设施向客人提供服务，从而获得经济收益的组织。酒店主要为游客提供住宿服务、亦生活的服务及设施（寝前服务）、餐饮、游戏、娱乐、购物、商务中心、宴会及会议等设施。
份额及相关数据
中国引领亚洲地区旅游及酒店行业的快速发展，且商务休闲收入增长势头强劲。与一线城市相比，中国二、三线城市的酒店客房价格增长较为明显。由于二、三线城市新酒店陆续开业，政府投资兴建新的交通设施，这将进一步促进中国酒店客房价格稳步增长。中外酒店品牌继续扩张其营业版图，未来酒店的供需平衡将会是一项备受关注议题。全球各类连锁酒店所占的比重分别为：豪华型5%，高档30%，中档37%，经济型20%，适用型8%。不过，经济型和适用型的酒店仅占28%，发展潜力较大。截至2012年，全国住宿餐饮企业近330万家，年营业收入超过2万亿，占当年GDP的5%左右。2011年全国餐饮收入20543亿元，同比增长16.9%，从业人员2200多万人。在住宿业，全国住宿企业超过28万家，其中，全国住宿业限额以上企业达1.6万家，同比增长8.4%;营业收入2184亿元，同比增长23.3%;营业利润1603亿元，同比增长22%。行业的增长幅度有所放缓，说明过去若干年的高利润时代已经过去，进入微利时代。
发展趋势
随着酒店行业竞争的不断加剧，大型酒店企业间并购整合与资本运作日趋频繁，国内优秀的酒店企业愈来愈重视对行业市场的研究，特别是对企业发展环境和客户需求趋势变化的深入研究。正因为如此，一大批国内优秀的酒店品牌迅速崛起，逐渐成为酒店行业中的翘楚。
酒店服务员英文
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Manager, bar length, chef, waiters, foreman, bar division, bar staff, supervisors, head waiters, warehousing, cleaners, 最后一个厨师应该是cooker的，楼上的弄错了吧？bar divesion是准确的仅供参考咯
