摘要：
投诉信书店英语作文模板英语作文的提高是个难点,如何让同学们在高考考场发挥出自己的英语作文水平,写出较符合要求的佳作,需要平时的点滴的积累。下面，是我为你整理的，希望对你有帮助!... 投诉信书店英语作文模板
英语作文的提高是个难点,如何让同学们在高考考场发挥出自己的英语作文水平,写出较符合要求的佳作,需要平时的点滴的积累。下面，是我为你整理的，希望对你有帮助!
篇1
Dear Manager,
Two weeks ago, I was walking along the street whenI saw your a traffic advisement and I stepped intoyour Fang domestic your sale *** an's sweet words,I spent 2000Yuanand bought a I took the new couldn't wait a minute and make it work went on quitely well untilyesterday. I open the door of fridge as usual, however, a wave of hot *** ell air newly-bought fridge didn't produce cold but hot food has can be worse hope you cando with the matter ASAP. My telephone number is5256745. I am waiting for your reply.
A consumer.
Angel
投诉信
经理你好，
两周前，我在街上看见了贵公司的交通广告，随即我前往了商店。东方家电。在销售员的甜言蜜语下，我花了2000元购买了一台冰箱。当我把它带回家时。我迫不及待地将它开启。昨天之前的一切都非常顺利。我向往常一样打开了冰箱门，但是一股热气扑面而来。新买的冰箱不产生冷气，而是热气。食物已经损坏。没有比这更糟糕的了。我希望您马上处理此事。我的电话是5256745. 我等待着您的回复。
篇2
Dear Sales Manager,
This letter is a plaint concerning the actions of one of your salespersons. On Tuesday, May 5, 2012, around 2 .., I went to your store to look for a T-shirt. When I asked a salesperson, Ms. Wang for help in finding my size, she rmed me that she was busy and I would have to find one myself. I explained that the reason why I came to her was that I couldn’t find one. She then said in a rude tone that if I couldn’t find one, it meant that the store didn’t have it, and that I needed to look somewhere else.
I felt that Ms Wang was rude. I hope that you will look into the matter: I shop frequently at your store and I look forward to a more pleasurable shopping experience next time.
Yours,LiHua
模板
Dear ______,
①I am ______自我介绍. ②I feel bad to trouble you but I am afraid that I have to make a plaint about.
③The reason for my dissatisfaction is ______总体介绍. ④In the first place, ______抱怨的第一个方面. ⑤In addition, ______抱怨的第二个方面. ⑥Under these circumstances, I find it ______感觉to______抱怨的方面给你带来的后果.
⑦I appreciate it very much if you could ______提出建议和请求, preferably ______进一步的要求, and I would like to have this matter settled by ______设定解决事情最后期限. ⑧Thank you for your consideration and I will be looking forward to your reply.
英语投诉信，相信外贸员也许会从客户那边收到呢?下面是我给大家整理的投诉信英文 范文 ，供大家参阅! 投诉信英文范文 1 Dear Sir or Madam, I am writing to make a complaint against your bad delivery service. I’m afraid that the enclosed CD player doesn’t is the third one I’ve got to return this month. Other than the three I’ve had to return recently,I’ve always found your products to be would be grateful if you could send a replacement and refund my postage. I look forward to your reply and proper resolution of my problem,and will until the end of this week before seeking help from a consumer protection agency or the Better Business contact me by the address on the envelope or by phone at 6668888. Sincerely, Wang Hua 投诉信英文范文 2 Dear Sir or Madam, I bought an electronic dictionary from your online store on January 1st,but I found it has some problems after using it for a short period of time. To begin with,the battery needs recharging after a mere 2 hours of means that I need to carry my charger with me when I go out for a addition,the buttons on the electronic dictionary are so small that it is nearly impossible to type anything with find this to be completely unacceptable. Therefore,I would like to either change the electronic dictionary for another model that works well or a full help is greatly appreciated. Yours sincerely, Zhang Wei 投诉信英文范文 3 Dear Sir: With reference to our order No。 W98， the 120 puter sets supplies to the above order were delivered the day before yesterday， but we regret that 20 sets were badly damaged。 The packages containing the puter sets appeared to be in good condition and we accepted and signed for them without question。 We unpacked the puter sets with care and can only assume that damage must be due to careless handling at some stage prior to packing。 We shall be glad if you will replace all 20 sets as soon as possible。 Meanwhile， we have put the damaged puter sets aside in case you need them to support a claim on your suppliers for pensation。 Yours sincerely， Li Ming 投诉信英文范文 4 Dear Sir， I am happy that the refrigerator we ordered last week has arrived on time。 But it is a great pity that we find there is something wrong with the refrigeration facilities。 After we used it for several days。 we found that food stored in the refrigerating partment turned bad quickly。 When we finally decided to take the temperature in it， we were surprised to find it was around 15℃， far from the standard temperture range from 0℃ to 9℃。 This problem has affected our normal life。 Would you please let me know whether or not you can send a repairman as soon as possible? I hope that my problem will get your kind consideration。 Yours faithfully， Li Ming 投诉信英文范文 5 Dear Mr。 Chang: On September 10， our order for 280 women's cotton sweaters was duly received， but we regret to say that 40 cotton sweaters in white color were seriously soiled。 We had the case investigated immediately， and the result shows the damage was due to improper packing， for which the suppliers are definitely responsible。 Needless to say， we have suffered a great loss from this， as we cannot sell the sweaters in this condition to our customers。 We ask you to conduct investigation at your end and reply to us。 Sincerely yours， Li Ming 看过投诉信英文范文 的人还看了： 1. 大学英语投诉信范文 2. 商务英语投诉信范文 3. 投诉信范文高中英语作文 4. 高中英语作文投诉信范文 5. BEC英语写作技巧:投诉信的写作模板范文
有时，遇到不好的事情，需要写英语投诉信，该如何写呢?下面给大家分享一些有关 英语 作文 投诉信，希望对大家有帮助。
有关英语作文投诉信1
Dear Manager,
Now I am writing to tell you that I bought a TV set from your shop several days ago. But when I brought it home and turned it on, I found it didn’t work properly. So I took it back to the shop and told the assistant what had happened. To my surprise, your assistant didn’t help me to solve the problem. On the contrary, he shouted at me rudely and refused to examine it.
I know that your shop enjoys a high reputation of good service, so I bought the TV set in your shop. But today, I am sorry to find that such service should have happened in your shop and your assistant didn’t seriously think of the interests of customers.
I hope you will look into the matter and give me a reasonable explanation. I am waiting to know how you will deal with it. Thank you for your consideration and I am expecting an early reply.
Sincerely yours,
有关英语作文投诉信2
Auguest 14th,2008.
Dear Mr. John ,
I'm one of your I'm now writing and behave of the resident 's association to complain about your making disterb others' normal lifes.
Since you moved in the building three months ago we have received many complaints about your bad behaviors. According to the complaints you have shown very little consideration for the other residents of the example ,you often turned on the music very loudly till every weekend your extremely noisey partys last until the early hours of the next morning so that other residents can not have a good words though some residents have talked to you about the noise you made your behavior has no improvement.
A harmony community's life needs every resident's course you are no hope you can realise and stop your improper behavior as soon as you do something to improve the present situation,we will have no other choice but to take legal action.
Your's sincerely
LinYue
有关英语作文投诉信3
June 8, 2016
Dear Customer Service Representative,
I am writing to comp[ain about the bad delivery service of your company.
The IBM Desktop computer we ordered from your store two weeks ago finally arrived yesterday. There were not any signs of damage to the packing case at all, but when we opened it, we found, much to our surprise, that the back cover had been cracked and the screen had been scratched.
In view of this, I have decided to make a formal complaint against your delivery service. I sincerely hope that you will replace this computer as soon as possible. If this is not possible, I will have no alternative but to insist on a full refund.
I would appreciate anything you can do to help us in this matter.
Yours truly,
(Signature)
有关英语作文投诉信4
Dear manager,
I write this letter to you to make some complaints about the computer I bought in your store yesterday afternoon. There' s something wrong with it. That makes me extremely unhappy.
The computer cannot be properly shut down when I got it back to the office. When I click the shutdown button, it seems that the machine gives no response. And I'm so annoyed with it.
It's obvious that you didn' t carefully examine the machine before you sold it. I think your store should take full responsibility for selling me the defective machine. I insist that you give me a satisfactory reply. I do want you to give back my money as soon as possible.
Sincerely yours,
Jack
有关英语作文投诉信5
8, 2003
Dear Customer Service Representative,
I am writing to comp[ain about the bad delivery service of your company.
The IBM Desktop computer we ordered from your store two weeks ago finally arrived yesterday. There were not any signs of damage to the packing case at all, but when we opened it, we found, much to our surprise, that the back cover had been cracked and the screen had been scratched.
In view of this, I have decided to make a formal complaint against your delivery service. I sincerely hope that you will replace this computer as soon as possible. If this is not possible, I will have no alternative but to insist on a full refund.
I would appreciate anything you can do to help us in this matter.
Yours truly,
(Signature)
有关英语作文投诉信集锦5篇相关 文章 ：
★ 有关投诉信高中英语作文
★ 高中英语作文投诉信模板及范文
★ 高中英语作文投诉信范文
★ 英文投诉信格式范文
★ 英文投诉信回复范文
★ 有关投诉信的高中英语作文
★ 投诉信范文高中英语作文
★ 高二英语作文投诉信
★ 投诉信模板高中英语作文
★ 关于投诉信的高中英语作文
酒店投诉信英语作文模板
英语投诉信，相信外贸员也许会从客户那边收到呢?下面是我给大家整理的投诉信英文范文 ，供大家参阅! 投诉信英文范文 1 Dear Sir or Madam, I am writing to make a plaint against your bad delivery service. I’m afraid that the enclosed CD player doesn’t is the third one I’ve got to return this month. Other than the three I’ve had to return recently,I’ve always found your products to be would be grateful if you could send a replacement and refund my postage. I look forward to your reply and proper resolution of my problem,and will until the end of this week before seeking help from a consumer protection agency or the Better Business contact me by the address on the envelope or by phone at 6668888. Sincerely, Wang Hua 投诉信英文范文 2 Dear Sir or Madam, I bought an electronic dictionary from your online store on January 1st,but I found it has some problems after using it for a short period of time.[转自第一公文网：] To begin with,the battery needs recharging after a mere 2 hours of means that I need to carry my charger with me when I go out for a addition,the buttons on the electronic dictionary are so *** all that it is nearly impossible to type anything with find this to be pletely unacceptable. Therefore,I would like to either change the electronic dictionary for another model that works well or a full help is greatly appreciated.[转自第一公文网：] Yours sincerely, Zhang Wei 投诉信英文范文 3 Dear Sir: With reference to our order No。 W98， the 120 puter sets supplies to the above order were delivered the day before yesterday， but we regret that 20 sets were badly damaged。 The packages containing the puter sets appeared to be in good condition and we accepted and signed for them without question。 We unpacked the puter sets with care and can only assume that damage must be due to careless handling at some stage prior to packing。 We shall be glad if you will replace all 20 sets as soon as possible。 Meanwhile， we have put the damaged puter sets aside in case you need them to support a claim on your suppliers for pensation。 Yours sincerely， Li Ming 投诉信英文范文 4 Dear Sir， I am happy that the refrigerator we ordered last week has arrived on time。 But it is a great pity that we find there is something wrong with the refrigeration facilities。 After we used it for several days。 we found that food stored in the refrigerating partment turned bad quickly。 When we finally decided to take the temperature in it， we were surprised to find it was around 15℃， far from the standard temperture range from 0℃ to 9℃。 This problem has affected our normal life。 Would you please let me know whether or not you can send a repairman as soon as possible? I hope that my problem will get your kind consideration。 Yours faithfully， Li Ming 投诉信英文范文 5 Dear Mr。 Chang: On September 10， our order for 280 women's cotton sweaters was duly received， but we regret to say that 40 cotton sweaters in white color were seriously soiled。 We had the case investigated immediately， and the result shows the damage was due to improper packing， for which the suppliers are definitely responsible。 Needless to say， we have suffered a great loss from this， as we cannot sell the sweaters in this condition to our customers。 We ask you to conduct investigation at your end and reply to us。 Sincerely yours， Li Ming 看过投诉信英文范文 的人还：
投诉酒店的英文投诉信如下：
(1)开头： 自我介绍 ，交代投诉内容，表明本信的目的和要求。
(2)正文：说明情况，讲清利害，分析利弊。告诉对方你因此受到的伤害或不便，提出解决问题的建议，表明希望如何处理。
(3)结尾：表达希望问题得到迅速恰当解决。
的强烈愿望，希望尽快得到满意的答复。
投诉信经典句型归纳。
(1)It is a great pity that we find there is something wrong with…
(2)Would you please let me know whether or not you can…as soon as possible?
(3)I hope that my problem will get your kind consideration。
(4)I am sure there are technical or manmade errors involved。
(5)l hope you can make an investigation into this matter as soon as possible。
(6)I hope I can get my refund as soon as possible。我希望能尽快收到退款。
(7)I am writing to make a complaint about…
(8)If it is not properly settled，I would ask you to give my money back, or I would complain to the concerned authorities。
(9)One annoying aspect of your service is…
(10)I have been pleased with your services for years，but now I feel very disappointed。
(11)I would like to draw your attention to the problem/fault…
(12)I am writing to inform you that I find…unsatisfactory。
(13)I wish to express my dissatisfaction/disappointment about…
(14)It would be highly appreciated if you could…
(15)I trust you will take my complaints seriously and…
SAMPLE WRITING。
Directions:
You live in a room in college which you share with another student. You find it very difficult to work there because your roommate always has friends visiting. He/She has parties in the room and sometimes borrows your things without asking you。
Write a letter to the Accommodation Officer at the college and:
1) ask for a new room next term。
2) you would prefer a single room。
3) explain your reasons。
Dear Sir or Madam,
I am writing to express/ dissatisfaction/disappointment/concern regarding accommodation。 I would prefer to move into a single room next semester, as I find the present sharing arrangement inconvenient。
I must explain that the reason for my dissatisfaction is my roommate’s inconsiderate behavior。 For one thing, his friends are constantly visiting him; for another, he regularly holds noisy parties。
To solve this difficulty/ improve this situation/crack this hard nut, I hope to draw the attention of the authorities concerned。 I am sure you will agree that the only solution for me is to move into a room of my own。
Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as possible。
Yours sincerely,
Li Ming。
英文投诉信讲究格式，正如我们的信件也有格式要求一般。下面是我给大家整理的，供大家参阅! 英文投诉信格式 一、 投诉信即在日常生活中或商务活动中对所遇到的困扰，恶劣的服务态度，劣质的产品等向对方或有关单位提出投诉， *** 和改进的建议。 二、 投诉信包括以下三个部分： 1. 开头：自我介绍，说明投诉物件及内容，表明本信的目的和要求。 常用的表达法有： I am writing to you about…which I received/bought… I am going to plain about… I am sorry to have to return with this letter…which I received/bought… 2. 正文：说明情况，讲清厉害，分析利弊。告诉对方你因此受到的伤害或不便，提出解决问题的建议，表明希望如何处理。 常用的表达法有“ When we checked…, we noticed… When I took …out of the bag and examined …closely, I found… When I unpacked …and tried to use it, it did not work. In view of the inconvenience that it has caused, I feel you should… If you can’t give me a satisfactory answer, I will plain it to the Consumer Association. 3. 结尾：表达希望问题得到快速恰当解决的强烈愿望，希望尽快得到满意的答复。 4. 常用的表达法有： Please let me know what you intent to do in this matter. I am returning … under separated post and look forward to receiving a full refund of … Hope you will improve… I sincerely hope such things will never take place again. 英文投诉信范文1 Dear Sir or Madam： With reference to our order No. W98，the 120 puter sets supplies to the above order were delivered the day before yesterday，but we regret that 20 sets were badly damaged. The packages containing the puter sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the puter sets with care and can only assume that damage must be due to careless handling at some stage prior to packing. We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile，we have put the damaged puter sets aside in case you need them to support a claim on your suppliers for pensation. Yours sincerely， Li Yang 英文投诉信范文2 Dear Sir or Madam： I am writing to express/air dissatisfaction/disappointment/concern regarding acmodation. I would prefer to move into a single room next semester， as I find the present sharing arrangement inconvenient. I must explain that the reason for my dissatisfaction is my roommate‘s inconsiderate behavior. For one thing， his friends are constantly visiting him; for another， he regularly holds noisy parties. To solve this problem/surmount this difficulty/improve this situation/crack this hard nut， I hope to draw the attention of the authorities concerned. I am sure you will aGREe that the only solution for me is to move into a room of my own. Therefore， I would be grateful if you could find a single room for me， preferably not in the same building but as near to the college campus as possible. Yours sincerely， Li Yang 英文投诉信范文3 【内容提示】 假如你是市一中的学生，名叫王红。你要向本市一家报刊编辑editor写封信，反映你校受污染的问题，呼吁有关部门采取措施，保护环境，防止污染。请你用下面的素材写100词左右的一封信。 你校位于山脚下，一条小河从旁边流过，院内树木四季常青，鲜花争艳，景色美似花园。但两年前，附近建起一家化工厂，排出大量污水、废气，造成校园污染，严重影响了师生健康。请有关部门出面解决这一问题。 【作文示范】 School Polluted No. 1 Middle School March 5, 1997 Dear Editor, Our school lies at the foot of a mountain with a *** all river passing by. It used to look like a beautiful garden. There used to be green trees and all kinds of flowers in our school yard all year round. But great changes have taken place since a chemical works was built near our school two years ago. It produces poisonous gases and pours a large amount of waste water into the river. The terrible pollution has done great harm to us students and teachers as well as to the surroundings. It's time for us to take steps to protect our surroundings and prevent them from being polluted. Yours ever, Wang Hong 【写法指要】 投诉信letters of plaint通常是写给厂家、商店、消费者协会、报界或厂家、商店的上级主管部门，揭发产品质量的低劣、服务态度的糟糕，抱怨不应出现的情况或问题等，以求得解决的信件。写投诉信要实事求是地把问题讲清楚，态度要冷静，做到有礼貌，不能恶言伤人。 这封信的作者用的是对比法，先写学校的地理位置和原先学校的优美环境，后写化工厂建起后对学校造成的污染，最后提请报界呼吁保护环境的问题。写得有理有据，令人信服。 英文投诉信怎么写 投诉信结构公式 右上角：日期 左上角：称呼 正文： 第一段：表明自己的身份，说明写信目的，因何事投诉何人或机构。 第二段：具体阐述投诉的内容和投诉的理由。 第三段：提出解决建议并期望尽快解决，表示感谢。 右下角：署名 看过的人还：
投诉信英语作文模板酒店
投诉酒店的英文投诉信如下：
(1)开头： 自我介绍 ，交代投诉内容，表明本信的目的和要求。
(2)正文：说明情况，讲清利害，分析利弊。告诉对方你因此受到的伤害或不便，提出解决问题的建议，表明希望如何处理。
(3)结尾：表达希望问题得到迅速恰当解决。
的强烈愿望，希望尽快得到满意的答复。
投诉信经典句型归纳。
(1)It is a great pity that we find there is something wrong with…
(2)Would you please let me know whether or not you can…as soon as possible?
(3)I hope that my problem will get your kind consideration。
(4)I am sure there are technical or manmade errors involved。
(5)l hope you can make an investigation into this matter as soon as possible。
(6)I hope I can get my refund as soon as possible。我希望能尽快收到退款。
(7)I am writing to make a complaint about…
(8)If it is not properly settled，I would ask you to give my money back, or I would complain to the concerned authorities。
(9)One annoying aspect of your service is…
(10)I have been pleased with your services for years，but now I feel very disappointed。
(11)I would like to draw your attention to the problem/fault…
(12)I am writing to inform you that I find…unsatisfactory。
(13)I wish to express my dissatisfaction/disappointment about…
(14)It would be highly appreciated if you could…
(15)I trust you will take my complaints seriously and…
SAMPLE WRITING。
Directions:
You live in a room in college which you share with another student. You find it very difficult to work there because your roommate always has friends visiting. He/She has parties in the room and sometimes borrows your things without asking you。
Write a letter to the Accommodation Officer at the college and:
1) ask for a new room next term。
2) you would prefer a single room。
3) explain your reasons。
Dear Sir or Madam,
I am writing to express/ dissatisfaction/disappointment/concern regarding accommodation。 I would prefer to move into a single room next semester, as I find the present sharing arrangement inconvenient。
I must explain that the reason for my dissatisfaction is my roommate’s inconsiderate behavior。 For one thing, his friends are constantly visiting him; for another, he regularly holds noisy parties。
To solve this difficulty/ improve this situation/crack this hard nut, I hope to draw the attention of the authorities concerned。 I am sure you will agree that the only solution for me is to move into a room of my own。
Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as possible。
Yours sincerely,
Li Ming。
Dear Sir or Madam,I am writing to complain about your hotel service. My parents and I had a terrible stay in Room , the air-conditioner wouldn’t work. When I asked the staff for help, they said ok. But eventually no one came. Secondly, I found the bathroom rather dirty to bathe in. What was worse, the noise outside at night was so loud we found it hard to fall asleep. I asked to change rooms, but was refused for the reason that the hotel was full. It was surprising that the waiters treated us in a very casual and indifferent manner. I would like you to refund my money. Unless I get a satisfactory reply, I’ll write to the Consumer forward to hearing from you. Yours faithfully, 试题分析：这是一篇提纲类作文。假设你是李华，最近跟父母去国外旅行时所居住的旅馆服务不好。请根据以下要点提示：给旅馆老板写一封英文投诉信， l空调无法关掉； 2浴室不干净；3．晚上周围噪音很大，且不给更换房间。4服务员态度随意，漫不经心。需要写的内容已经粗略给出，需要我们翻译成完整通顺的句子，适当添加些内容，使文章更充实。写作时注意准确运用时态，上下文意思连贯，符合逻辑关系，不能出现文章脱节问题。一定要给出自己的看法。尽量使用自己熟悉的单词句式，同时也要注意使用高级词汇和高级句型为文章润色。注意要求的词数100词左右，不要太多也不要太少。【亮点说明】It was surprising that the waiters treated us in a very casual and indifferent manner. 这里含有一个主语从句。
bec是 商务英语 考试，所以在写作部分可能会让大家写投诉信，那么我们该怎么去写呢？下面我给大家带来商务英语BEC中级写作模板：投诉信。
商务英语BEC中级写作模板：投诉信
For Poor Performance on a Service Contract (由于服务质量差而抱怨)
Dear Mr .Weidner 。
Contract No. 17854
You will recall that you and I have discussed at least three times during the past six months the low quality of service provided by your hotel. After each conversation， service is improved for a short time， and then reverts. back to the old standard that brought abort my original complaints. I will summarize in this letter my previous discussions about your performance.
You may wish to refer to our contract as you read my comments.
1. Windows ：According to the contract， all windows are to be cleaned once a month. This is not being done. Often from six to eight weeks elapse between cleanings. Even when the windows are cleaned， the job is less than satisfactory.
2. Carpets： The carpets should be vacuumed after each workday. Although your service people do show up each day ， their efforts can only be described as careless.
： I could mention a dozen other cleaning responsibilities that are not being met satisfactorily--furnitures， lavatories and ash trays， for example.
I call your attention to paragraph 7 in the contract， ， in which the provisions for revocation of the contract are described. I do not like to consider such a possibility， but I must have your written assurance that all provisions of the contract will be met.
I will be pleased to meet with you once more to discuss the situation. I assure you that this is a matter of some urgency to me.
Yours faithfully，_X
亲爱的韦德罗先生：您会记得，在过去六个月中，我们至少三次讨论过贵旅店服务质量低劣问题。每次讨论过后，服务质量在短时间内有所提高，但不久又退回到原先的水平。
在这封信中，我将就先前讨论问题做一概述。您在阅读此信时，也许需要参考我们的合同。
1. 窗户：遵照合同，每月清洗所有窗户一次。然而。此项工作并未得到落实。每次清洗相隔六至八周。即使窗户被清洗过，效果也不尽人意。
2. 地毯：每个工作日之后，应对地毯真空吸尘。尽管贵方服务人员每天露面，但工作很不仔细。
3. 各种事务：我可列举许多令人不满意的清洁工作，例如家具、卫生间、烟灰缸等等。
韦德罗先生，请您注意我们合同的第7段，有关终止合同的说明。我本人并不想考虑这种可能，但您必须书面保证履行合同中的所有条款。
我很愿意同您再次会晤，讨论相关情况。我向您保证，这件事对我来说非常的重要。
商务英语中级考试常用词汇
1、绝对优势(Absolute advantage)
如果一个国家用一单位资源生产的某种产品比另一个国家多，那么，这个国家在这种产品的生产上与另一国相比就具有绝对优势。
2、逆向选择(Adversechoice)
在此状况下， 保险 公司发现它们的客户中有太大的一部分来自高风险群体。
3、选择成本(Alternative cost)
如果以最好的另一种方式使用的某种资源，它所能生产的价值就是选择成本，也可以称之为机会成本。
4、需求的弧弹性( Arc elasticityof demand)
如果P1和Q1分别是价格和需求量的初始值，P2 和Q2 为第二组值，那么，弧弹性就等于
-(Q1-Q2)(P1+P2)/(P1-P2)(Q1+Q2)
5、非对称的信息(Asymmetricinformation)
在某些市场中，每个参与者拥有的信息并不相同。例如，在旧车市场上，有关旧车质量的信息，卖者通常要比潜在的买者知道得多。
6、平均成本(Average cost)
平均成本是总成本除以产量。也称为平均总成本。
7、平均固定成本( Average fixed cost)
平均固定成本是总固定成本除以产量。
8、平均产品(Average product)
平均产品是总产量除以投入品的数量。
9、平均可变成本(Average variablecost)
平均可变成本是总可变成本除以产量。
10、投资的β(Beta)
β度量的是与投资相联的不可分散的风险。对于一种股票而言，它表示所有现行股票的收益发生变化时，一种股票的收益会如何敏感地变化。
11、债券收益(Bond yield)
债券收益是债券所获得的利率。
12、收支平衡图(Break-even chart)
收支平衡图表示一种产品所出售的总数量改变时总收益和总成本是如何变化的。收支平衡点是为避免损失而必须卖出的最小数量。
13、预算线(Budget line)
预算线表示消费者所能购买的商品X和商品Y的数量的全部组合。它的斜率等于商品X的价格除以商品Y的价格再乘以一1。
14、捆绑销售(Bundling)
捆绑销售指这样一种 市场营销 手段，出售两种产品的厂商，要求购买其中一种产品的客户，也要购买另一种产品。
15、勾结(Collision)
勾结是指一个厂商和同业内其他的厂商签订有关价格、产量和其他事宜的协议。
16、比较优势(Comparative advantage)
如果与生产其他商品的成本相比，一个国家生产的某种产品的成本比另一个国家低，那么，该国就在这种商品的生产上与另一个国家相比具有比较优势。
17、互补品(Complements)
如果X和Y是互补品，X的需求量就与Y的价格成反向变化。
18、成本不变行业(Constant-cost industry)
成本不变的行业是指具有水平的长期供给曲线的行业，它的扩大并不会引起投入品价格的上升或下降。
19、规模收益不变(Constant returns to scale)
如果所有投入品的数量都以相同的百分数增加，并导致产量也以相同的百分数增加，就是规模收益不变的。
20、消费者剩余(Consumer surplus)
消费者剩余是指消费者愿意为某种商品或服务所支付的最大数量与他实际支付的数量之差。
BEC商务英语常考 短语
change of pace 节奏变换
You can’t do these chemistry experiments all day long. You certainly need a change of pace.
2. a far cry from 相距甚远
The published book is far cry from the early manuscript.
3. and how 的确
A: She’s a good dancer.
B: and how.
4. a matter of time 时间问题
It is only a matter of time.
5. a phone call away 一个电话之远，愿意过来帮忙。
If you need my help. do let me know. Just remember I am a phone call away.
6. a while back 不久以前
along 一直
I knew it all along.
8. anything but 绝对不
I was anything but happy about going.
9. account for 解释
How do you account for it?
10. after all 到底
A: I’ve just seen the X-rays and your teeth look just fine.
B: I see. Then there is nothing to worry about after all.
11. allergic to 对……过敏
Oh man! Something in this room is making my eyes itch, I must be allergic to something.
12. at sb’s service 愿为某人服务
I am at your service at any time.
13. around the clock 24小时不停
Martha studied around the clock for management exam.
14. as far as I know 就我所知
15，at home with 对…..很熟悉
She is at home with problems like this.
16. back out
1) 退出
A: Wasn’t Bert supposed to sing tonight?
B: Yes. but he backed out at last minute
2)不履行
She finally backed out of her promise.
17. be cut out for 天生适合
I’m not cut out to be a hero.
18. be absorbed in
She has been absorbed in a horror fiction. I can’t tear her away.
19. be addicted to 对……上瘾
She has been addicted to drugs for years.
20. be attached to 对……有感情
A: I’m amazed that you are still driving that old car of yours. I thought you would have gotten rid of it years ago.
B: It runs well and I’ve actually been quite attached to it.
21. back up
1) 累积
The subway is running behind schedule. and traffic is backed up for blocks. I don’t know if we’ll make the 6:30 show.
2) 支持
I’ll back it up.
22. be bound for 到……地方
The bus is bound for New England.
23. be (feel) myself 找到自我
I’m feeling myself again.
24. be burned up 生气
She was really burned up at the news.
25. be hard up for
I’m hard up for clothes, but I have a lot of books.
BEC商务 英语写作 ：易混淆词汇辨析
vs effect
两个“影响”辨析
Affect and effect are two words that are commonly confused. Affect is usually a verb (action); effect is usually a noun (thing).
Affect和effect这两个词语经常被混淆。Affect通常用作动词，表示某种行为，而effect常用作名词，表示某事。
Hint: If it's something you're going to do, use "affect." If it's something you've already done, use "effect."
提示：如果某事是你正打算要去做的，那么用affect;如果某事是你已经做完了的，那么就用effect。
To affect something or someone.
“影响”某事或某人
Example 1: The noise outside affected my performance.
例1：外面的噪音影响了我的发挥。
Example 2: Staying away so long from office will affect promotion.
例2：长期 离职 会影响晋级。
The use of "effect" as a verb is what causes the most confusion between these two words.
effect用作动词时，最容易和affect造成混淆。
To have an effect on something or someone.
对某事或某人有“影响”
Note: effect is followed by the preposition on and preceded by an article (an, the)
注意：effect前面一般要有冠词a/the，effect后面通常要加介词on。
Example 1: His smile had a strange effect on me.
例1：他的笑容对我有一种奇怪的影响。
Example 2: Parents worry about the effect of music on their adolescent's behavior.
例2：家长们担心音乐对于其青少年子女行为的影响。
time / sometime vs sometimes
一段时间、某时和有时的辨析
Some time means a period of time.
Some time表示一段时间。
Example 1: The government still has sufficient instruments and still some time to move on this question.
例1：政府仍然有足够的工具和时间来应对这个问题。
Example 2: I think Jenny and I need some time right now anyway.
例2：反正我和珍妮需要一点时间。
Sometime indicates a time in the future or the past which is not known or not stated.
Sometime表示未来或者过去的某个时间，而这个时间目前还未知或者没有表述清楚。
Example 1: They hoped to meet up sometime.
例1：他们希望能找个时间见个面。
Example 2: The sales figures won't be released until sometime next month.
例2：销售数据要到下个月的某个时候才会公布。
Sometimes means on some occasions but not always or often.
Sometimes指的是有时，但并不经常，表示频率。
Example 1: During the summer, my skin sometimes gets greasy.
例1：夏天我的皮肤有时会变得爱出油。
Example 2: I differed with my partner sometimes,but we usually agree.
例2：我有时与我的伙伴争论，但我们通常是一致的。
vs “
例如”和“也就是”的辨析
. stands for exempli gratia = for example.
.是拉丁语exempli gratia的简写，表示“例如”，用于举例说明。
Example: "I like fast cars, . Ferrari and Porche".
例句：我喜欢跑车，比如法拉利和保时捷。
In the sentence above you are simply giving an example of the kinds of cars you like - Ferraris and Porches.
在上述例句中，.后要加你喜欢的车子的类型，即法拉利和保时捷。
. stands for id est = that is (in explanation).
.是拉丁语id est的简写，表示“也就是、即”的意思，用于解释说明。
Example: "I like fast cars, . any car that can go over 150mph."
例句：我喜欢跑车，也就是时速超过150英里的车子。
In this second sentence you are giving an explanation of what you consider to be fast.
在第二句例句中，.后是对跑车的说明，即你认为的跑车是多快的车子。
商务英语BEC中级写作模板：投诉信相关 文章 ：
1. 英文投诉信格式范文
2. 最新的关于商务英语BEC信件类作文的优秀范文分享
3. 商务英语电子邮件写作格式及范文
4. 关于商务英语BEC中级写作备考的短作文相关问题
5. 英文投诉信回复范文
6. 关于商务英语BEC的英语写作学习,教你三段落写好结构作文
7. 英语投诉信回复范文
8. BEC英语求职信的回复模板范文及常用句型
9. 商务英语report范文
10. 客户投诉英文回复范文回复函
英文投诉信模板
投诉信是顾客或客户为了维护自己的权利或者因为对某事不满而写的一种信。你有时可以把投诉信寄给报社，但通常你会把信寄给你所投诉公司的负责人。下面是我整理的投诉信的写作模板范文，以供大家学习参考。
示例
投诉信虽然是抱怨某事，但他的开头方式应该有礼貌，这样才能给人们一个好印象。另外一个要记住读投诉信的人未必是犯了个错误的人。
投诉信的结构
Introduction - Reason for writing the complaint
开始段： 写投诉信的原因
Main body - a. The necessary details: where you bought it, when and what the problem is. b. why you are complaining
主段： a. 一些必要的细节： 你在哪里，什么时候购买了此产品，并且此产品有何种问题。 b. 你为什么要投诉。
Conclusion - Say what you want the reader to do.
结束段： 说明你希望读到这封信的人怎么做
投诉某产品
Dear Mr. Astor
We have used your company as a supplier to our electric goods for ten years and until recently the quality of your products has always been good.
However, on 4 May 2004, we took delivery of some radios which was of extremely poor quality. Many radios were damaged. We cannot sell them to our customers.
I do hope that such a delivery will not be repeated and that your suppliers to us in the future will again be of high quality. If, however, we receive any further faulty products from you, we will be obliged to find another supplier to provider us with goods which meet our own high standards. I am sure you will be able to provide us with goods which meet our own high standards .I am sure you will be able to provide us with a satisfactory explanation.
Your sincerely
(我们公司把你们公司作为我们电器商店的供应商已经10年了。直到最近你们的产品质量一直很好。然而，我们在2004年5月4日收到的一些收音机质量极差，很多收音机坏了。我们不能可能在卖给我们的客户。我真的希望这种情况不再发生，并且希望你们将来所提供产品的质量还会提高。如果我们再收到次品，我们将不得不找另外的供应商提供满足我们高水准的产品。我确信您能给我一个满意的答复。)
Dear Ms Foster
I write regarding the recent purchase of shirt from your store on 8 May 2004.(Polite introduction - reason for writing the complaint)
I recently washed the shirt in cool water. However, when I removed the shirt from the washing machine the shirt was stretched out of shape, and no longer fits.(The facts)
I called your store yesterday and spoke to department head, Mr. Fox, who was rather rude on the phone and informed me that I am not able to get a replacement shirt as it was purchased at a reduced price. I have been a loyal customer for many years, and until this incident never had complaints. I therefore feel disappointed to be treated in such a manner.(The facts)
I would, however, be perfectly satisfied if you would kindly replace the shirt or refund my money.(Polite ending - say what you want the reader to do)
I look forward to your early reply.(Polite ending)
Your sincerely
Alan Biltong
(我写此信是关于2004年5月8日从你的商店购买的衬衫的事。我最近在冷水中清洗了衬衫。然而当我把衬衫从洗衣机里拿出来后发现衬衫伸长变了，而且不再合适了。我昨天给你们商店打了电话，与你们部门的头福克斯说了此事。福克斯先生在电话中非常粗暴并且告诉我不能换衬衫，因为我在打折的时候买的。很多年来我一直是你们忠诚的顾客，并且在这件事情发生前从未有过投诉。因此我对你们对我的方式非常失望。如果你能给我换衬衫或者退款我将非常高兴。盼望你的回函。)
投诉某种错误
Dear Sir or Madam
With reference to your invoice No. DH/600622 of 5 June 2004, we must point out that you seem to have made an error. Your invoice states that the consignment contained 300 bowls and your delivery contained only 300 bowls also, but in fact we placed the order for 500 bowls.
We should be obliged if you could investigate these matters as soon as possible and let us have your comments.
Your sincerely
(根据您2004年6月5日的装货清单(单号DH/600622))，我们必须指出您可能犯了一个错误。您的装货清单些的事300个碗，并且您发送的货物也是300个碗。但实际上我们定了500个碗。我们要求您迅速调查此事并且告知我们您的建议。)
投诉某种服务
Dear Sir or Madam
I am writing to express my dissatisfaction with the service I received while staying at your hotel during my vacation between the 1st and 5th of May.
Although your hotel is rated as a five star, I found that the rooms were not cleaned on a daily basis, and that my bed was made up only every five days.The food in the restaurant was similarly disappointing . Not only was it extremely overpriced, but the quality was very poor. I was therefore forced to have to eat out in local restaurants.
I trust you will take my complaints seriously, and make every effort to improve your service in the future. I would also greatly appreciate a discount on my bill(receipt enclosed).
I look forward to hearing from you.
Your faithfully
(我些此信表达我对5月1日至5日度假期间在您的饭店所得到的服务很不满意。 虽然贵饭店是5星级，但是我发现你们并不是每天清扫客房，而且没个5天才收拾一次床铺。饭店里的餐厅的饭菜也一样糟糕。饭菜不仅价格贵而且质量很差，因此我不得不在饭店外面当地的餐馆用餐。我相信你们会认证考虑我的投诉，并尽最大的努力在将来提高你们的服务。如果您能给我上次的账单打个这我将不胜感激(随信附上收据)。盘我方您的来函。)
投诉信常用套话
->有礼貌地说明所犯错误或指出问题
I am writing to complain about...
I write to express my concern/dissatisfaction about...
I would like to express my disappointment about...
We have received your(invoice/consignment)...
With reference to your invoice of ... I must point out...
According to... , the correct figure is....
On checking the goods, we discovered that 200 radios were missing. Your invoice states that the consignment contains radios, but in fact...
->要求对方采取何种措施
I will appreciate anything you can do to help me.
I trust you will take my complaints seriously.
I would, however, be perfectly satisfied if you would kindly replace the item or refund my money, whichever is more convenient.
We should be obliged if you could investigate these matters.
We should be thankful if you could give us a refund for the faulty goods.
We shall appreciate very much if you could replace the damaged goods by Tuesday.
->盼望对方回复
I look forward to hearing from you soon.
I look forward to hearing from you at your earliest convenience.
I look forward to your early reply.
投诉信常用套话
1.投诉信手段用一般现在时。
2.中间段用一般正在进行时和一般过去时。
3.结束段用将来时。
4.人称用第一人称。
商务英语 信函是国际商务活动的重要交流手段,而商务英语投诉信又是其中不可或缺的一种类型。以下是我整理的一些投诉信模板，希望对 英语学习 者有帮助。投诉信 (1)开头： 自我介绍 ，交代投诉内容，表明本信的目的和要求。 (2)正文：说明情况，讲清利害，分析利弊。告诉对方你因此受到的伤害或不便，提出解决问题的建议，表明希望如何处理。 (3)结尾：表达希望问题得到迅速恰当解决的强烈愿望，希望尽快得到满意的答复。 投诉信经典句型归纳 (1)It is a great pity that we find there is something wrong with… (2)Would you please let me know whether or not you can…as soon as possible? (3)I hope that my problem will get your kind consideration. (4)I am sure there are technical or manmade errors involved. (5)l hope you can make an investigation into this matter as soon as possible. (6)I hope I can get my refund as soon as possible.我希望能尽快收到退款。 (7)I am writing to make a complaint about… (8)If it is not properly settled，I would ask you to give my money back, or I would complain to the concerned authorities. (9)One annoying aspect of your service is… (10)I have been pleased with your services for years，but now I feel very disappointed. (11)I would like to draw your attention to the problem/fault… (12)I am writing to inform you that I find…unsatisfactory. (13)I wish to express my dissatisfaction/disappointment about… (14)It would be highly appreciated if you could… (15)I trust you will take my complaints seriously and… SAMPLE WRITING Directions: You live in a room in college which you share with another student. You find it very difficult to work there because your roommate always has friends visiting. He/She has parties in the room and sometimes borrows your things without asking you. Write a letter to the Accommodation Officer at the college and: 1) ask for a new room next term, 2) you would prefer a single room, 3) explain your reasons. Dear Sir or Madam, I am writing to express/ dissatisfaction/disappointment/concern regarding accommodation. I would prefer to move into a single room next semester, as I find the present sharing arrangement inconvenient. I must explain that the reason for my dissatisfaction is my roommate’s inconsiderate behavior. For one thing, his friends are constantly visiting him; for another, he regularly holds noisy parties. To solve this difficulty/ improve this situation/crack this hard nut, I hope to draw the attention of the authorities concerned. I am sure you will agree that the only solution for me is to move into a room of my own. Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as possible. Yours sincerely, Li Ming投诉信的结构 (1)开头：自我介绍，交代投诉内容，表明本信的目的和要求。 (2)正文：说明情况，讲清利害，分析利弊。告诉对方你因此受到的伤害或不便，提出解决问题的建议，表明希望如何处理。 (3)结尾：表达希望问题得到迅速恰当解决的强烈愿望，希望尽快得到满意的答复。 二. 投诉信经典句型归纳 (1)It is a great pity that we find there is something wrong with… 令人非常遗憾的是我们发现……有问题。 (2)Would you please let me know whether or not you can…as soon as possible? 你们是否可以告知我能不能尽快…… (3)I hope that my problem will get your kind consideration。我希望您能考虑一下我的问题。 (4)I am sure there are technical or manmade errors involved.我确信出现了技术或人为的错误。 (5)l hope you can make an investigation into this matter as soon as possible.我希望你们能尽快调查此事。 (6)I hope I can get my refund as soon as possible.我希望能尽快收到退款。 (7)I am writing to make a complaint about… 我写信是为了投诉…… (8)If it is not properly settled，I would ask you to give my money back, or I would complain to the concerned authorities. 如果此事不能妥善解决，我将要求退还支付款项，或者向有关部门投诉。 (9)One annoying aspect of your service is… 你们的服务项目中一个令人不满的地方是…… (10)I have been pleased with your services for years，but now I feel very disappointed. 多年来我一直很满意你们的服务，但现在我非常失望。 (11)I would like to draw your attention to the problem/fault… 我想让您知道这个问题/错误…… (12)I am writing to inform you that I find…unsatisfactory. 我写信是为了告诉你，我发现……令人非常不满意。 (13)I wish to express my dissatisfaction/disappointment about… 我想表达我对……的不满/失望。 (14)It would be highly appreciated if you could… 如果你能……我将万分感谢。 (15)I trust you will take my complaints seriously and… 我相信你会认真对待我的投诉，并且…… 三.投诉信参考 范文 ： Directions: You live in a room in college which you share with another student. You find it very difficult to work there because your roommate always has friends visiting. He/She has parties in the room and sometimes borrows your things without asking you. Write a letter to the Accommodation Officer at the college and: 1) ask for a new room next term, 2) you would prefer a single room, 3) explain your reasons. Don’t sign your own name at the end of your letter, using“Li Ming”instead. Dear Sir or Madam, I am writing to express/air dissatisfaction/disappointment/concern regarding accommodation. I would prefer to move into a single room next semester, as I find the present sharing arrangement inconvenient. I must explain that the reason for my dissatisfaction is my roommate’s inconsiderate behavior. For one thing, his friends are constantly visiting him; for another, he regularly holds noisy parties. To solve this difficulty/surmount this difficulty/improve this situation/crack this hard nut, I hope to draw the attention of the authorities concerned. I am sure you will agree that the only solution for me is to move into a room of my own. Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as possible. Yours sincerely,
投诉信回信英语作文模板
怎么用英语来回复客户发来的投诉信，怎样写才比较合适?下面是我给大家整理了投诉信回复英文 范文 ，供大家参阅! 英文投诉信回复范文1 We fully understand the situation, and we admit it's our mistake, please accept our sincere apology to you. Here is the solution........, if you disagree please do let us know and we will do our best to find the best solution for you. We thank you for your kind concern and letter with which we can promote ourselves,with which we can approach to the perfect. Wish you all the best yours, 英文投诉信回复范文2 对于无理取闹的客人： Dear Sir/Madm: Thanks for your letter, from which we understand the situation. We are so sorry for our imperfect service,hope you could kindly forgive us. We look forward to serving you again with more satisfied service. Again please accept our sincere invitation and we will be waiting for your soon arrival. with all our best regards and wishes! yours, 英文投诉信回复范文3 假如你是王华，在第一百货商店买了一部SQ200手机，发现手机有质量问题，写信给商店经理投诉。内容如下： 1. 不能拍照，不能收发信息，等等。。。 2. 希望对方可以允许你退货或者是换部新手机。 3. 写信日期是2008年12月21日。注意 书信格式 。 Jiang Nan Road, Chongqing City, China stDec. 21, 2008 Dear Manager, My name is Wang Hua. I am writing this letter to tell you some problems about the SQ200 cell phone which I bought from ththe First Super Store on Dec. the 18. First of all, the cell phone can not be used to take pictures. It seems that there is something wrong with the camera. Second, I can neither receive nor send messages through this cell phone. Moreover, the buttery power is too short to last for one day. Because of the above issues, I require that you either allow me to return this cell phone and you refund the money to my account or give another new phone to me. If you have any better suggestions please contact me as soon as possible. Thank you! Yours Customer, Wang Hua. 假如你是第一百货公司的经理吴刚，针对上文给予回复。 thDec. 30, 2008 Dear Mr. Wang, My name is Wu Gang, the General Manager from The First Super Store. First of all, I would like to say sorry about your new phone and thank you for telling us about these problems. As far as your SQ200 cell phone is concerned, I suggest that you return it back to our store and we will give you another one. The charge will be all on us. In order to express our regrets, we plan to send you a gift card. I promise the new cell phone is going to be perfect! Finally, we are sorry again and hope you will like the new cell phone! If you have any questions, please feel free to contact me. Have a good day! Sincerely, Wu Gang.
英语投诉信，相信外贸员也许会从客户那边收到呢?下面是我给大家整理的投诉信英文范文 ，供大家参阅! 投诉信英文范文 1 Dear Sir or Madam, I am writing to make a plaint against your bad delivery service. I’m afraid that the enclosed CD player doesn’t is the third one I’ve got to return this month. Other than the three I’ve had to return recently,I’ve always found your products to be would be grateful if you could send a replacement and refund my postage. I look forward to your reply and proper resolution of my problem,and will until the end of this week before seeking help from a consumer protection agency or the Better Business contact me by the address on the envelope or by phone at 6668888. Sincerely, Wang Hua 投诉信英文范文 2 Dear Sir or Madam, I bought an electronic dictionary from your online store on January 1st,but I found it has some problems after using it for a short period of time.[转自第一公文网：] To begin with,the battery needs recharging after a mere 2 hours of means that I need to carry my charger with me when I go out for a addition,the buttons on the electronic dictionary are so *** all that it is nearly impossible to type anything with find this to be pletely unacceptable. Therefore,I would like to either change the electronic dictionary for another model that works well or a full help is greatly appreciated.[转自第一公文网：] Yours sincerely, Zhang Wei 投诉信英文范文 3 Dear Sir: With reference to our order No。 W98， the 120 puter sets supplies to the above order were delivered the day before yesterday， but we regret that 20 sets were badly damaged。 The packages containing the puter sets appeared to be in good condition and we accepted and signed for them without question。 We unpacked the puter sets with care and can only assume that damage must be due to careless handling at some stage prior to packing。 We shall be glad if you will replace all 20 sets as soon as possible。 Meanwhile， we have put the damaged puter sets aside in case you need them to support a claim on your suppliers for pensation。 Yours sincerely， Li Ming 投诉信英文范文 4 Dear Sir， I am happy that the refrigerator we ordered last week has arrived on time。 But it is a great pity that we find there is something wrong with the refrigeration facilities。 After we used it for several days。 we found that food stored in the refrigerating partment turned bad quickly。 When we finally decided to take the temperature in it， we were surprised to find it was around 15℃， far from the standard temperture range from 0℃ to 9℃。 This problem has affected our normal life。 Would you please let me know whether or not you can send a repairman as soon as possible? I hope that my problem will get your kind consideration。 Yours faithfully， Li Ming 投诉信英文范文 5 Dear Mr。 Chang: On September 10， our order for 280 women's cotton sweaters was duly received， but we regret to say that 40 cotton sweaters in white color were seriously soiled。 We had the case investigated immediately， and the result shows the damage was due to improper packing， for which the suppliers are definitely responsible。 Needless to say， we have suffered a great loss from this， as we cannot sell the sweaters in this condition to our customers。 We ask you to conduct investigation at your end and reply to us。 Sincerely yours， Li Ming 看过投诉信英文范文 的人还：
英语的投诉信，自然也是用英语来回复客户的要求了。下面是我给大家整理了英语投诉信回复写作 范文 ，供大家参阅! 英语投诉信回复范文 Dear Sir,You have expressed your frustration andirritation with the city library over the past oneyear. 尊敬的先生，您来信表达了您在过去一年里对市图书馆的失望和气愤。 There are usually long lines waiting for assistanceand for use of the computer card catalogue. 说等待帮助和使用电子卡片目录总是要排长队。 To avoid crowded conditions, we propose that youuse the library during off-peak hours. 为了避免这种拥挤状况，我们建议您避开图书馆开放的高峰时间。 You should have no trouble getting help and using the card catalogue during the followingperiods: 11:30 am to 2:30 pm; 5:30 pm to 7:30 pm. 在11：30—14:30和17:30-19:30的时段里，您能方便地得到帮助和使用电子卡片目录。 The rest are our busiest times. 而其他时间段就是我们最繁忙的时候了。 We always appreciate hearing your comments on the library. 我们一如既往地愿意听取您对图书馆的意见。 Please let us know how you think this is working out. 请来信告知这条建议是否奏效。 Yours faithfully, Li Ming 您真诚的，李明 英文投诉信范文1 [Directions]：Suppose that you ordered a refrigerator but later found a worrying problem. Write a letter of complaint to describe the matter and require settlement，Do not sign your own name at the end of your letter，using "Li Ming" instead. Dear Sir， I am happy that the refrigerator we ordered last week has arrived on time. But it is a great pity that we find there is something wrong with the refrigeration facilities. After we used it for several days. we found that food stored in the refrigerating compartment turned bad quickly. When we finally decided to take the temperature in it， we were surprised to find it was around 15℃，far from the standard temperature range from 0℃ to 9℃。 This problem has affected our normal life. Would you please let me know whether or not you can send a repairman as soon as possible?I hope that my problem will get your kind consideration. Yours faithfully， Li Ming [ 文章 点评] 这封投诉信可以说写得非常好，结构很清晰，第一段首先肯定对方按时送货上门的做法，随后简述冰箱出了问题。第二段说明具体问题，第三段提出要求。 英文投诉信范文2 Directions: You found something wrong with the telephone bill you have received from the local post office. You made a call to inquire about this; however the person who answered the call was very rude. Write a letter of complaint to the manager of the post office, explaining the situation and giving your suggestions for improvement. Your letter should be no less than 100 words. You do not need to write the address. Don’t sign your own name at the end of the letter, use Donna instead. 英文投诉信模板 Dear ______, ①I am ______( 自我介绍 ). ②I feel bad to trouble you but I am afraid that I have to make a complaint about. ③The reason for my dissatisfaction is ______(总体介绍). ④In the first place, ______(抱怨的第一个方面). ⑤In addition, ______(抱怨的第二个方面). ⑥Under these circumstances, I find it ______(感觉)to______(抱怨的方面给你带来的后果). ⑦I appreciate it very much if you could ______(提出建议和请求), preferably ______(进一步的要求), and I would like to have this matter settled by ______(设定解决事情最后期限). ⑧Thank you for your consideration and I will be looking forward to your reply. Yours sincerely, Li Ming 范文 Dear Sir I am writing to let you know the deplorable attitude of one of your staff member. I received my telephone bill for the previous month from you and thought there were some errors in calculation: I had been overcharged for two overseas calls. However, when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that the fault was my own. Needless to say, such a way of dealing with customers is unacceptable. I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients. And I hope she can make formal apology to me. An early response will be appreciated. Sincerely yours, DELL 译文 先生： 我写这封信是为了让你知道你们一个员工的服务态度。我收到你们上个月的话费单后发现有些计算错误，我觉得我被多收了两个国际长途费用。 但当我打电话询问客服部门时，接电话的女孩态度非常粗鲁。一方面她总是打断我的话，另一方面她甚至说错误在我。这样对待客户的态度实在让人难以接受。 我建议对这个女孩进行惩罚，另外告诉该如何对待客户。我希望她能向我正式道歉。 请早日回复。 真挚的：DELL
