摘要：
酒店服务员英语最常说的口语1. Good morning/evening. Reservation. May I help you? 早上好/晚上好，这里是...酒店客房... 酒店服务员英语最常说的口语
1. Good morning/evening. Reservation. May I help you? 早上好/晚上好，这里是...酒店客房预订部，请问需要什么帮忙吗？ 2. What can I do for you? 我能为您帮什么忙吗？ 3. Hold on line, please. Could you please hold on? 请稍等（电话中） 请稍等，好吗？ 4. Could you wait a minute, please? 请稍等，好吗？ 5. Are you with a company? 您是公司预订吗？ 6. May I know you departure date? 请问您的离店日期是哪天？ 7. How long will you stay with us? 请问您住几天？ 8. How many people are there in your party? 您们一共几个人？ 9. That will be four nights. 四个晚上。 10. May I know the arrival date, please? 请问哪天入住？ 11. Is it just for tonight? 请问只住今天一晚吗？ 12. When do you check in? 请问您什么时候入住？ 13. Would you like a single room or a double room? 请问你想订单人间还是双人间？ 14. What kind of room would you like/prefer? 请问您喜欢什么样的房间？ 15. Would you please tell me your full name, please? 请问您的`全名是？ 16. And your address, please? 请问您的地址？ 17. May I know you telephone number, Mr Smith? 史密斯先生，请问您的电话号码是？ May I know your company name and how would you like to settle your payment? 请问您的公司全称及付款方式？ 18. We have a single available for those dates. 我们还有一些单人间可以接受预订在那个时间段。 19. It’s all right for the next week. 下个星期没有问题。 20. We do have a vacancy for those dates. 那段时间我们可以接受预订 21. Yes, you can have a room on Saturday. 是的，星期六您可以订到房间。 22. I’m afraid we won’t be able to guarantee you a room after the 16th. We usually have high occupancies in the peak seasons. 恐怕十六号后我们不能保证有房间提供给您，那段时间是我们的入住高峰期。 23. I’m sorry, but we’re fully booked for single rooms. Would you like to have a double one? 很抱歉我们的单人间已经订满了，给您订双人间怎么样？ 24. I’m sorry, but the hotel is full on that date. 很抱歉，那天我们酒店的客房已经住满了。 25. I’m sorry, we don’t have any room availablee for that week. 很抱歉，我们那周的预订已经全满了。
1.酒店英语口语的常用句子
1.我要早上8：00设定电话叫醒。
I would like to have a morning call at 8:00 in the morning.
2.我要食物送到房间的服务。
I'd like to order room service, please.
3.我要单人房。
I'd like a single room.
4.我要两张床的房间。
I'd like a double room.
5.我要在702房多加一张床。
I'd like an extra bed for room 702.
6.退房的适合时间?
What is the time for check-out?
7.我想订房。
I would like to book a room.
8.我要订一间双人房从_到_
I’d like to book a double room for 3 nights from ...(日期)..to(日期).
9.双人床一晚多少呢?
How much is a double room for one night?
10.你的房间已经预定成功。
Your booking is confirmed.
11.有饭店的巴士在机场接送吗?
Do you have a bus service to and from the airport?
12.你可以带我到我的房间吗?
Could you show me my room?
2.酒店英语口语的常用句子
1.紧急出口和楼梯在那里?
Where is the emergency exit and staircase?
2.床单很脏。
The sheets are dirty.
3.我房间没有热水。
There's no hot water in my room.
4.我晚一点到，请保留预订房间。
I’m going to be arriving late, but please keep my reservation.
5.我想要一间视野好的房间。
I'd like a room with a nice view (a balcony).
6.餐厅几点开始营业?
When does the dining room open?
7.早餐几点开始供应?
When is breakfast served?
8.是否可代为保管贵重物品?
Could you keep my valuables?
9.我要退房。
I'd like to check out.
10.请送给我一些冰块和水。
Please bring me some ice and water.
11.冷气(电视、灯)无法开启。
The air-conditioner (TV、light) doesn't work.
12.这附近有青年旅社吗?
Is there a hostel around here?
3.酒店英语口语的常用句子
I have the room type, please? /What kind of room would you like to reserve?
请问需要预订哪一类型的房间?
kind of room do you have?
请问贵酒店有什么房间类型?
have standard, superior, deluxe, executive rooms. There is also one presidential suite as well. Furthermore, we have a floor of non-smoking rooms, and we also have some connecting rooms.
我们酒店有标准房，高级房，豪华房，行政房。除此之外还有总统套房。而且我们酒店还设有不吸烟楼层及连通房。
about your hotel’s location?
请问贵酒店位于哪里?
, our hotel located in houjie town, Dongguan City. The Crown Prince hotel is only 30 minutes from Dongguan, 45 minutes from Shenzhen airport and 15 minutes to Chang Ping railway station, by car.
我们酒店位于东莞市厚街镇。本酒店离东莞30分钟车程，到深圳机场45分钟，到常平火车站只需15钟车程。
’s the level of your hotel?
请问贵酒店是几的?
hotel is a five-star hotel.
本酒店是五的酒店。
about your hotel’s facilities?
请问贵酒店有什么设施?
have four kinds of restaurant, lobby bar, conference room, health center, swimming pool, shop prince and KTV equipment。
本酒店有四种类型餐馆，大堂吧，会议室,健身会所,游泳池,商场及KTV设施。
dates would you like to book? When will you check in and check out?
请问您需要订哪一天?什么时候入住及退房?
4.酒店英语口语的常用句子
long will you stay in our hotel?
请问您打算逗留多长时间?
your hotel have pick-up service?
请问贵酒店有接车服务吗?
, please contact the concierge for details .
有的，详细内容请联系礼宾台。
I get har bour view in your hotel?
我可以看到海景吗?
am sorry, you can’t. But you can have a nice view of a large pool surrounded by beautiful landscaping.
很抱歉，不可以。但您可以看到周围美丽的泳池景。
is your hotel’s website and email address?
请问贵酒店的网址及邮址?
hotel’s website is xxxx and our email address is xxxx. To reserve a room or give feedback to us.
我们酒店的网址是xxx而我们的邮址是xxx预订房间或有任何建议可与我们联系。
reservation is temporary and it will be cancelled if you don’t arrive before that day.
您的预订是暂时的,如果那天下午6点前不到,我们将会取消您的预订。
5.酒店英语口语的常用句子
I reconfirm the reservation? A superior room, for Mr. Smith on the 20th Oct. My name is XX，if you have any questions please feel free to contact us. Thank you for calling. Bye-bye!
我可以再确认您的预订吗?史密夫先生，10月台20日预订壹间高级房。我的名字XX如有任何疑问请与我们联系。谢谢您的来电。再见!
hold on for a moment, Mr Smith.
史密夫先生，麻烦请您稍等。
I have your name, please?
请问您贵姓?
am sorry I beg your pardon.
不好意思，麻烦请重复一遍。
you please speak more slowly?
不好意思，麻烦请说慢一点?
am sorry, no elit room is available./ All rooms are unavailable.
很抱歉，提供不了雅致客房。/所有房间都订满了。
your company have contract with our hotel?
请问贵公司与我们酒店有协议吗?
2) How do you do? (-- how do you do ?)您好! 3) Hello (or hi )!您好! 4) How is everything (with you )? (您的)一切都好吗? 5) How are you getting on ( or along ) these days ?这几天过得怎么样? 6) How are you ? (- Fine ,thank you .and you? )您的身体好吗? 7) Glad (nice ) to see you . 见到您很高兴。 8) Welcome to our hotel. 欢迎到我们的酒店来! 9) It’s nice to meet you again , Mr. Johnson .再次见到您太好了，约翰逊先生。 10) Good –bye.(or bye-bye)再见! 11) Good night.晚安(晚间告别用) 12) Have a good rest.祝您休息好! 13) See you later (tomorrow). 以后(明天)见! 14) Hope to see you again soon. 希望不久再见到您! 15) Have a good time. 祝您过得愉快! 16) We wish you a pleasant stay in our hotel.愿您在我们饭店过得愉快! 17) Please don’t leave anything behind.请不要遗忘你的东西。 18) Mind (or watch) your step! 请走好! 19) We wish you a pleasant journey. 祝您旅途愉快! 20) Have a nice trip!一路平安! 21) All the best!万事如意。 22) Take care!多保重! 23) Good luck!祝您好运! 24) Thank you (very much) 谢谢您(非常感谢)。 25) Thanks a lot.多谢。 26) Thank you for coming. 谢谢您的光临。 27) Thank you for staying in our hotel. 感谢您在我们饭店下榻。 28) I’m very grateful to you. 非常感谢您。 29) It’s very kind of you. 谢谢，您真客气。 30) You are (most) welcome. 不用谢，不用客气。 31) Not at all.不用谢。 32) Don’t mention it.不用谢。 33) My pleasure.(or with pleasure) 很高兴能为您服务。 34) Glad to be of service. 很高兴为您服务。 35) At your service.乐意为您效劳。 36) I’m sorry.很抱歉。 37) Excuse me.对不起。 38) I’m terribly sorry. It’s my fault. 非常抱歉，那是我的过错。 39) I’m awfully sorry for my carelessness.对于我的粗心大意我非常抱歉。 40) Sorry to have kept you waiting. 对不起，让您久等了。 41) Sorry to interrupt you. 对不起，打扰了。 42) That’s all right.这没什么。 43) It doesn’t matter.没关系。 44) Never mind.不要紧，没关系。 45) Let’s forget it.算了吧! 46) What can I do for you? 我能为您干点什么? 47) Can I help you? 48) 我能为您干点什么? 49) Is there anything I can do for you? 有什么能为您效劳的吗? 50) Just a moment, please. 请稍等一下。 51) Don’t worry about it别担心。 52) I beg your pardon?(or Pardon?) 对不起，请再说一遍好吗? 53) You are wanted on the phone, Mr. Bellow.贝罗先生，有您的电话。 54) Who is speaking, please? 请问您是谁?(电话用语) 55) I’ll switch you to Room 1120. 我马上给您接301房间。 56) What number are you calling? 请问对方什么电话号码。 57) Who would you like to talk to? 请问受话人姓名? 58) Could you hold the line, please? 请(拿着话筒)稍等一会好吗? 59) Here are come letters for you. 这是您的信。 60) What a shame!多可惜! 61) I’m sorry to hear that! 听到这事我很难过。 62) We are all sorry to hear of your illness.听说您病了都很担心。 63) There ,there, Now try not to get too upset about it. 好啦，不要为这事太烦恼了。 64) I wish you good health.祝您健康。 65) Let me wish you every success. 祝您一切顺利! 66) Happy New Year!新年快乐! 67) Merry Christmas!圣诞节快乐! 68) Happy birthday to you! 祝您生日快乐! 69) Congratulations!祝贺您!(恭喜) 70) My hearty congratulations! 衷心祝贺您! 71) As you wish(or like) 随您的便。 72) Certainly.当然可以。 73) Of course.当然可以。 74) Go ahead and do what you like. 干吧，你喜欢干什么就干什么。 75) I’m sorry, that’s not allowed. 对不起，这是不允许的。 76) No, I’m afraid not.不，恐怕不行。 77) Out of the question, I’m afraid. 恐怕不可能。 78) Walk straight ahead.一直往前走。 79) Turn left(right).往左(右)转。 80) Go upstairs(downstairs). 上(下)楼。 81) Take the lift to the third floor. 乘电梯到三楼。 82) The lifts are in the lobby near the main entrance. 电梯间在大厅靠大门外。 83) The bellman will show you the way to the banquet hall. 大堂服务员将领您去宴会厅。 84) There is a washroom at the end of the corridor.洗手间在走廊尽头。 85) The post and cable service is opposite the bar. 邮电所在酒吧对面。 86) The bank is next to the shop. 银行在小卖部隔壁。 87) You can get your money changed at the cashier’s desk. 你可以收银外兑换钱。 88) How much would you like to change?你要兑换多少呢? 89) The rates of exchange are on the board there. 兑换率写在那这的黑板上。 90) There are some local products on sale here.这里出售一些地方产品。 91) It’s sold by weight(yard, meter…) 这个按重量(码，米……)计价出售。 92) Sorry, it’s sold out. 对不起，卖完了。 93) How do you like this? 您看这个怎么样? 94) What about that one? 你看那个好吗? 95) Here is your change. 这是找您的钱。 96) Here is your receipt. 这是你的收据。 97) Air mail or ordinary mail? 是航空信还是平信? 98) An air mail letter for abroad is $.寄往国外的航空信需元。 99) The travel agency in the hotel takes all kinds of booking. 饭店的旅行社代办各种预订票。 100) Please don’t smoke here. 请不要在这里抽烟。
酒店服务英语最常说的口语
1.酒店英语口语日常用语 篇一
It won’t take long to prepare for your breakfast. 您的早餐不会用太长时间准备。
It will take 20minutes to prepare for your lunch.您的午餐需要20分钟时间准备。
I would like some lunch now.我想现在进午餐。
It is Room Service here. 这是送餐服务。
Shall I pour you some coffee now?我可以为您倒一杯咖啡吗?
Your food and drinks will be sent up in a few minutes.您要的食品和饮料过几分钟就会送上去。
It will be up right away.马上送上去。
I will send someone up with your breakfast immediately.我马上叫人把您的早餐送上来。
Our Room Service starts serving at 7 0’clock.送餐服务从7点开始。
I am sorry，we don’t start serving lunch until 11am.对不起，我们要上午11点菜开始提供午餐服务。
2.酒店英语口语日常用语 篇二
Room Service，may help you？送餐服务，有什么可以帮您？
Would you please bring me some breakfast？请为我送来一份早餐，好吗？
At what time would you like your breakfast？您希望什么时候把您的早餐送来？
A Continental breakfast or American breakfast？是要欧式早餐还是美式早餐？
With coffee or tea？需要咖啡还是茶？
For how many people，please？请问要几个人的送餐？
I will bring it up right away. 我马上把它送上来。
Good morning，here is the Continental breakfast you ordered.早上好，这是您点的欧式早餐。
Would you please sign the bill？请您在帐单上签名好吗？
Thank you，enjoy your breakfast please，good-bye. 谢谢，请慢用，再见。
3.酒店英语口语日常用语 篇三
Housekeeping，may I come in？客房服务，我可以进来吗？
I’m sorry to disturb you，sir.对不起，打扰您了，先生。
May we clean your room now，sir？先生，我们可以现在打扫您的房间吗？
Well，I’m a bit tied up at the moment. 哦，我现在正忙着呢。
What time would you like us to come back？您希望我什么时候再来？
Shall I come back later，sir？先生，我过会再来好吗？
We will come and clean your room immediately.我们马上就来打扫您的房间
Your room will be ready in half an hour.您的房间过半小时就会打扫干净。
I’m afraid no cleaning can be done between 12noon and 2pm. May we come between 2pm and 3pm？
It’s already noon，and our room hasn’t been made up yet.已经快到中午了，我的房间还没打扫。
Just let us know what you need，and if we can，we will oblige.如果您需要什么，就告诉我们，只要是做得到的，我们都会尽力为您效劳。
4.酒店英语口语日常用语 篇四
Did you enjoy your meal？你吃的满意吗？
May I take this way？我可以撤掉这个吗？
May I make out the bill for you now？现在可以为您结帐吗？
Here is the dish you ordered，and you another sweet and sour pork is coming soon. 这是您点的菜，您点的另一道餐咕噜牛肉马上就会送上来。
I’m afraid there is a mistake，I ordered a sweet and sour garoupa. 恐怕 您搞错了，我点的是咕噜羊肉。
I will check，I am afraid there is no mistake，this is the dish you ordered. 我来查一查，恐怕我们没有搞错，这道菜是您点的。
I don’t think I want it. May I change it？我不要这道菜了，可以换吗？
Is my order coming pretty soon？I’ve been waiting for a long time. 我点的菜是不是马上就会上来?我已经等了很久了。
Oh，that takes quite a while to prepare. 哦，这道菜需要一段时间才能做好。
I have appointment at noon. Could you tell the cooks to hurry？我中午有一个约会，你能告诉厨师稍快点好吗？
5.酒店英语口语日常用语 篇五
Good afternoon，sir. Welcome to our restaurant. Do you have a reservation？下午好先生，欢迎光临我们餐厅，请问您有预订吗？
How many people are there in your party？你们一共几个人？
Would you please come with me？请您跟我来，好吗？
Please step this way. 这边请。
Will this table be all right？这张桌子可以吗？
Would you like to sit near the windows?您是否喜欢靠窗坐？
Where would you like to sit？您希望坐在哪？
You can sit where you like. 您可以随便坐。
I’m sorry，that table is already reserved.对不起，那张桌子已经预订出去了。
以下是一些酒店常用的英语口语：
1、Welcome to our hotel. - 欢迎来到我们的酒店。
2、How may I assist you? - 我可以帮您什么忙？
3、Do you have a reservation? - 您有预订吗？
4、May I see your ID and credit card, please? - 可以请您出示身份证和信用卡吗？
5、Your room is on the 7th floor. Here is your key card. - 您的房间在七楼。这是您的房卡。
6、Would you like a wake-up call tomorrow morning? - 明天早上需要叫醒服务吗？
7、What time is breakfast served? - 早餐什么时候开始供应？
8、Could you please make a dinner reservation for us tonight? - 今晚能为我们预定晚餐吗？
9、How do I access the Wi-Fi in my room? - 我如何在房间里连接Wi-Fi？
10、Can you recommend any local attractions or restaurants? - 您能推荐一些当地的景点或餐厅吗？
以下是一些练习英语口语的方法：
1、多听多说: 尽可能地多听英语，以便更好地了解语音、语调和发音。同时，也要尝试用英语来表达自己的想法，进行日常对话。
2、参加语言课程: 加入英语语言学校或参加英语班级可以接受正式的教育，帮助你提高英语能力。
3、组织小组会议：与同样学习英语的朋友或同事组织会议，讨论各种主题，这是一个锻炼口语的好机会。
4、看电影、电视剧和纪录片: 以英语为母语的电影、电视剧和纪录片中都有丰富的英语语言资源，这是一个很好的学习语言的方式。
5、模仿英语流利的人: 找到一个英语流利的人作为榜样，并模仿他们的口音和语调，以此提高自己的英语表达水平。
6、使用英语学习应用程序: 英语学习应用程序可以提供各种英语语言素材，包括单词、语法和口语，这是一个方便快捷的学习方式。
7、练习发音: 花时间学习正确的发音和语调，因为这是一个重要的元素，可帮助你在交流中更加自信。
1.酒店英语口语的常用句子
1.我要早上8：00设定电话叫醒。
I would like to have a morning call at 8:00 in the morning.
2.我要食物送到房间的服务。
I'd like to order room service, please.
3.我要单人房。
I'd like a single room.
4.我要两张床的房间。
I'd like a double room.
5.我要在702房多加一张床。
I'd like an extra bed for room 702.
6.退房的适合时间?
What is the time for check-out?
7.我想订房。
I would like to book a room.
8.我要订一间双人房从_到_
I’d like to book a double room for 3 nights from ...(日期)..to(日期).
9.双人床一晚多少呢?
How much is a double room for one night?
10.你的房间已经预定成功。
Your booking is confirmed.
11.有饭店的巴士在机场接送吗?
Do you have a bus service to and from the airport?
12.你可以带我到我的房间吗?
Could you show me my room?
2.酒店英语口语的常用句子
1.紧急出口和楼梯在那里?
Where is the emergency exit and staircase?
2.床单很脏。
The sheets are dirty.
3.我房间没有热水。
There's no hot water in my room.
4.我晚一点到，请保留预订房间。
I’m going to be arriving late, but please keep my reservation.
5.我想要一间视野好的房间。
I'd like a room with a nice view (a balcony).
6.餐厅几点开始营业?
When does the dining room open?
7.早餐几点开始供应?
When is breakfast served?
8.是否可代为保管贵重物品?
Could you keep my valuables?
9.我要退房。
I'd like to check out.
10.请送给我一些冰块和水。
Please bring me some ice and water.
11.冷气(电视、灯)无法开启。
The air-conditioner (TV、light) doesn't work.
12.这附近有青年旅社吗?
Is there a hostel around here?
3.酒店英语口语的常用句子
I have the room type, please? /What kind of room would you like to reserve?
请问需要预订哪一类型的房间?
kind of room do you have?
请问贵酒店有什么房间类型?
have standard, superior, deluxe, executive rooms. There is also one presidential suite as well. Furthermore, we have a floor of non-smoking rooms, and we also have some connecting rooms.
我们酒店有标准房，高级房，豪华房，行政房。除此之外还有总统套房。而且我们酒店还设有不吸烟楼层及连通房。
about your hotel’s location?
请问贵酒店位于哪里?
, our hotel located in houjie town, Dongguan City. The Crown Prince hotel is only 30 minutes from Dongguan, 45 minutes from Shenzhen airport and 15 minutes to Chang Ping railway station, by car.
我们酒店位于东莞市厚街镇。本酒店离东莞30分钟车程，到深圳机场45分钟，到常平火车站只需15钟车程。
’s the level of your hotel?
请问贵酒店是几的?
hotel is a five-star hotel.
本酒店是五的酒店。
about your hotel’s facilities?
请问贵酒店有什么设施?
have four kinds of restaurant, lobby bar, conference room, health center, swimming pool, shop prince and KTV equipment。
本酒店有四种类型餐馆，大堂吧，会议室,健身会所,游泳池,商场及KTV设施。
dates would you like to book? When will you check in and check out?
请问您需要订哪一天?什么时候入住及退房?
4.酒店英语口语的常用句子
long will you stay in our hotel?
请问您打算逗留多长时间?
your hotel have pick-up service?
请问贵酒店有接车服务吗?
, please contact the concierge for details .
有的，详细内容请联系礼宾台。
I get har bour view in your hotel?
我可以看到海景吗?
am sorry, you can’t. But you can have a nice view of a large pool surrounded by beautiful landscaping.
很抱歉，不可以。但您可以看到周围美丽的泳池景。
is your hotel’s website and email address?
请问贵酒店的网址及邮址?
hotel’s website is xxxx and our email address is xxxx. To reserve a room or give feedback to us.
我们酒店的网址是xxx而我们的邮址是xxx预订房间或有任何建议可与我们联系。
reservation is temporary and it will be cancelled if you don’t arrive before that day.
您的预订是暂时的,如果那天下午6点前不到,我们将会取消您的预订。
5.酒店英语口语的常用句子
I reconfirm the reservation? A superior room, for Mr. Smith on the 20th Oct. My name is XX，if you have any questions please feel free to contact us. Thank you for calling. Bye-bye!
我可以再确认您的预订吗?史密夫先生，10月台20日预订壹间高级房。我的名字XX如有任何疑问请与我们联系。谢谢您的来电。再见!
hold on for a moment, Mr Smith.
史密夫先生，麻烦请您稍等。
I have your name, please?
请问您贵姓?
am sorry I beg your pardon.
不好意思，麻烦请重复一遍。
you please speak more slowly?
不好意思，麻烦请说慢一点?
am sorry, no elit room is available./ All rooms are unavailable.
很抱歉，提供不了雅致客房。/所有房间都订满了。
your company have contract with our hotel?
请问贵公司与我们酒店有协议吗?
酒店服务员常用英语口语
以下是一些酒店常用的英语口语：
1、Welcome to our hotel. - 欢迎来到我们的酒店。
2、How may I assist you? - 我可以帮您什么忙？
3、Do you have a reservation? - 您有预订吗？
4、May I see your ID and credit card, please? - 可以请您出示身份证和信用卡吗？
5、Your room is on the 7th floor. Here is your key card. - 您的房间在七楼。这是您的房卡。
6、Would you like a wake-up call tomorrow morning? - 明天早上需要叫醒服务吗？
7、What time is breakfast served? - 早餐什么时候开始供应？
8、Could you please make a dinner reservation for us tonight? - 今晚能为我们预定晚餐吗？
9、How do I access the Wi-Fi in my room? - 我如何在房间里连接Wi-Fi？
10、Can you recommend any local attractions or restaurants? - 您能推荐一些当地的景点或餐厅吗？
以下是一些练习英语口语的方法：
1、多听多说: 尽可能地多听英语，以便更好地了解语音、语调和发音。同时，也要尝试用英语来表达自己的想法，进行日常对话。
2、参加语言课程: 加入英语语言学校或参加英语班级可以接受正式的教育，帮助你提高英语能力。
3、组织小组会议：与同样学习英语的朋友或同事组织会议，讨论各种主题，这是一个锻炼口语的好机会。
4、看电影、电视剧和纪录片: 以英语为母语的电影、电视剧和纪录片中都有丰富的英语语言资源，这是一个很好的学习语言的方式。
5、模仿英语流利的人: 找到一个英语流利的人作为榜样，并模仿他们的口音和语调，以此提高自己的英语表达水平。
6、使用英语学习应用程序: 英语学习应用程序可以提供各种英语语言素材，包括单词、语法和口语，这是一个方便快捷的学习方式。
7、练习发音: 花时间学习正确的发音和语调，因为这是一个重要的元素，可帮助你在交流中更加自信。
2) How do you do? (-- how do you do ?)您好! 3) Hello (or hi )!您好! 4) How is everything (with you )? (您的)一切都好吗? 5) How are you getting on ( or along ) these days ?这几天过得怎么样? 6) How are you ? (- Fine ,thank you .and you? )您的身体好吗? 7) Glad (nice ) to see you . 见到您很高兴。 8) Welcome to our hotel. 欢迎到我们的酒店来! 9) It’s nice to meet you again , Mr. Johnson .再次见到您太好了，约翰逊先生。 10) Good –bye.(or bye-bye)再见! 11) Good night.晚安(晚间告别用) 12) Have a good rest.祝您休息好! 13) See you later (tomorrow). 以后(明天)见! 14) Hope to see you again soon. 希望不久再见到您! 15) Have a good time. 祝您过得愉快! 16) We wish you a pleasant stay in our hotel.愿您在我们饭店过得愉快! 17) Please don’t leave anything behind.请不要遗忘你的东西。 18) Mind (or watch) your step! 请走好! 19) We wish you a pleasant journey. 祝您旅途愉快! 20) Have a nice trip!一路平安! 21) All the best!万事如意。 22) Take care!多保重! 23) Good luck!祝您好运! 24) Thank you (very much) 谢谢您(非常感谢)。 25) Thanks a lot.多谢。 26) Thank you for coming. 谢谢您的光临。 27) Thank you for staying in our hotel. 感谢您在我们饭店下榻。 28) I’m very grateful to you. 非常感谢您。 29) It’s very kind of you. 谢谢，您真客气。 30) You are (most) welcome. 不用谢，不用客气。 31) Not at all.不用谢。 32) Don’t mention it.不用谢。 33) My pleasure.(or with pleasure) 很高兴能为您服务。 34) Glad to be of service. 很高兴为您服务。 35) At your service.乐意为您效劳。 36) I’m sorry.很抱歉。 37) Excuse me.对不起。 38) I’m terribly sorry. It’s my fault. 非常抱歉，那是我的过错。 39) I’m awfully sorry for my carelessness.对于我的粗心大意我非常抱歉。 40) Sorry to have kept you waiting. 对不起，让您久等了。 41) Sorry to interrupt you. 对不起，打扰了。 42) That’s all right.这没什么。 43) It doesn’t matter.没关系。 44) Never mind.不要紧，没关系。 45) Let’s forget it.算了吧! 46) What can I do for you? 我能为您干点什么? 47) Can I help you? 48) 我能为您干点什么? 49) Is there anything I can do for you? 有什么能为您效劳的吗? 50) Just a moment, please. 请稍等一下。 51) Don’t worry about it别担心。 52) I beg your pardon?(or Pardon?) 对不起，请再说一遍好吗? 53) You are wanted on the phone, Mr. Bellow.贝罗先生，有您的电话。 54) Who is speaking, please? 请问您是谁?(电话用语) 55) I’ll switch you to Room 1120. 我马上给您接301房间。 56) What number are you calling? 请问对方什么电话号码。 57) Who would you like to talk to? 请问受话人姓名? 58) Could you hold the line, please? 请(拿着话筒)稍等一会好吗? 59) Here are come letters for you. 这是您的信。 60) What a shame!多可惜! 61) I’m sorry to hear that! 听到这事我很难过。 62) We are all sorry to hear of your illness.听说您病了都很担心。 63) There ,there, Now try not to get too upset about it. 好啦，不要为这事太烦恼了。 64) I wish you good health.祝您健康。 65) Let me wish you every success. 祝您一切顺利! 66) Happy New Year!新年快乐! 67) Merry Christmas!圣诞节快乐! 68) Happy birthday to you! 祝您生日快乐! 69) Congratulations!祝贺您!(恭喜) 70) My hearty congratulations! 衷心祝贺您! 71) As you wish(or like) 随您的便。 72) Certainly.当然可以。 73) Of course.当然可以。 74) Go ahead and do what you like. 干吧，你喜欢干什么就干什么。 75) I’m sorry, that’s not allowed. 对不起，这是不允许的。 76) No, I’m afraid not.不，恐怕不行。 77) Out of the question, I’m afraid. 恐怕不可能。 78) Walk straight ahead.一直往前走。 79) Turn left(right).往左(右)转。 80) Go upstairs(downstairs). 上(下)楼。 81) Take the lift to the third floor. 乘电梯到三楼。 82) The lifts are in the lobby near the main entrance. 电梯间在大厅靠大门外。 83) The bellman will show you the way to the banquet hall. 大堂服务员将领您去宴会厅。 84) There is a washroom at the end of the corridor.洗手间在走廊尽头。 85) The post and cable service is opposite the bar. 邮电所在酒吧对面。 86) The bank is next to the shop. 银行在小卖部隔壁。 87) You can get your money changed at the cashier’s desk. 你可以收银外兑换钱。 88) How much would you like to change?你要兑换多少呢? 89) The rates of exchange are on the board there. 兑换率写在那这的黑板上。 90) There are some local products on sale here.这里出售一些地方产品。 91) It’s sold by weight(yard, meter…) 这个按重量(码，米……)计价出售。 92) Sorry, it’s sold out. 对不起，卖完了。 93) How do you like this? 您看这个怎么样? 94) What about that one? 你看那个好吗? 95) Here is your change. 这是找您的钱。 96) Here is your receipt. 这是你的收据。 97) Air mail or ordinary mail? 是航空信还是平信? 98) An air mail letter for abroad is $.寄往国外的航空信需元。 99) The travel agency in the hotel takes all kinds of booking. 饭店的旅行社代办各种预订票。 100) Please don’t smoke here. 请不要在这里抽烟。
1. Good morning/evening. Reservation. May I help you? 早上好/晚上好，这里是...酒店客房预订部，请问需要什么帮忙吗？ 2. What can I do for you? 我能为您帮什么忙吗？ 3. Hold on line, please. Could you please hold on? 请稍等（电话中） 请稍等，好吗？ 4. Could you wait a minute, please? 请稍等，好吗？ 5. Are you with a company? 您是公司预订吗？ 6. May I know you departure date? 请问您的离店日期是哪天？ 7. How long will you stay with us? 请问您住几天？ 8. How many people are there in your party? 您们一共几个人？ 9. That will be four nights. 四个晚上。 10. May I know the arrival date, please? 请问哪天入住？ 11. Is it just for tonight? 请问只住今天一晚吗？ 12. When do you check in? 请问您什么时候入住？ 13. Would you like a single room or a double room? 请问你想订单人间还是双人间？ 14. What kind of room would you like/prefer? 请问您喜欢什么样的房间？ 15. Would you please tell me your full name, please? 请问您的`全名是？ 16. And your address, please? 请问您的地址？ 17. May I know you telephone number, Mr Smith? 史密斯先生，请问您的电话号码是？ May I know your company name and how would you like to settle your payment? 请问您的公司全称及付款方式？ 18. We have a single available for those dates. 我们还有一些单人间可以接受预订在那个时间段。 19. It’s all right for the next week. 下个星期没有问题。 20. We do have a vacancy for those dates. 那段时间我们可以接受预订 21. Yes, you can have a room on Saturday. 是的，星期六您可以订到房间。 22. I’m afraid we won’t be able to guarantee you a room after the 16th. We usually have high occupancies in the peak seasons. 恐怕十六号后我们不能保证有房间提供给您，那段时间是我们的入住高峰期。 23. I’m sorry, but we’re fully booked for single rooms. Would you like to have a double one? 很抱歉我们的单人间已经订满了，给您订双人间怎么样？ 24. I’m sorry, but the hotel is full on that date. 很抱歉，那天我们酒店的客房已经住满了。 25. I’m sorry, we don’t have any room availablee for that week. 很抱歉，我们那周的预订已经全满了。
酒店服务员日常英语口语
英语口语 频道为网友整理的《酒店客房服务英语口语常用句型》，供大家参考学习。 B=行李服务员(Bellman) C=服务员 (Clerk) H=客房服务员(Housekeeping) G=客人(Guest) BC=领班(Bell Captain) 1Front Office/Restaurant/Recreational Meeting Room/Guestroom/Operator, May I help you? 您好,总台/餐厅/康乐中心/总机(我能为您做些什么?) 2May I have your name/room number, please? 您可以告诉我您的姓名/房号吗? 3One moment, please. 请您稍候。 4Thank you for waiting. 您久等了. 5 Sorry to keep you waiting. 不起让您久等了. 6 Do you speak Chinese/English? 请问您讲中文/英文吗? 7 Do you have a reservation? 请问您有预订吗? 8Show me your passport or identification, please. 请出示一下您的护照或证件。 9 How would you like to pay? In cash or by credit card? 您用什么方式付款，是用现金还是信用卡? 10 please show me your credit card. 请出示您的信用卡. 11 Please sign here. 请在这儿签字。 12 Here is your charge please. 这是找您的零钱。 13 This way, please. 这边请。 14 Follow me, please. 请跟我来。 15 After you, please. 您先请。 16 Hope you enjoy your stay! 希望您在这里过得愉快! 17Hope you have a good trip! 祝您旅途愉快! 18Have a nice day1 祝您一天愉快! 19Here you are. 给您。 20 Not at all. 没关系。 21Pardon? 请您再重复一遍,好吗? 22Hold on, please. 请别挂电话。 23 The lift/toilet is over there. 电梯/洗手间在那边。 24Banquet Hall is on the second floor. 宴会厅在二楼。 25 The Conference Center is just a cross the street. 会议中心在马路对面。 26Do you have a reservation? 请问您有预定吗? 27How many people, please? 请问您们是几位? 28 What kind of room do you want? 请问您需要哪种房间? 29A single/twin room/suite is￥1200 per day. 单间/标准间/套间每天是1200元。 30 Breakfast is included in the price. 早餐已包含在房费中。 31The local call is free，please press 9 before. 市话是免费的，请先拨9。 32Check out time is before 2:00pm.. 退房时间是下午2点以前。 33 Do you need a morning call? 请问您需要叫早服务吗? 34Check out, please? 请问是结账吗? 35please show me your room card and your receipt. 请出示您的房卡和收据。 36 Housekeeping, may come in? (客房)服务员,我可以进来吗? 37 May I clean your room now? 我可以现在打扫房间吗? 38 This is a hair-dryer you need. 这是您需要的吹风机. 39If you need any help, please redial (1111) four ones. 如果您需要帮助,请拔1111。 40 Here’s your table. 这是您的座位。 41What would you like to drink? 请问您喝点什么饮料? 42 Small or large? 您需要大份还是小份? 43 Anything else? 您还需要别的吗? 44Let me repeat your order, please. 我给您重复一下菜单吧。 45Hope you enjoy your meal. 祝您用餐愉快! 46The total is￥38. 总消费是38元。 47Please write the invoice payer. 请写一下您的发票付款单位。 48 Please keep your charge and invoice. 请收好您的零钱和发票。 49 Do you need a taxi? 请问您需要出租车吗? 50May I take your luggage, please? 我帮您拿行李好吗? 51 Where are you to going, please? 请问您要去哪里? 52Welcome to our hotel next time. 欢迎您再次光临我们的酒店。 53Taking a guest to the room带领客人至客房 柜台服务例句 To the Front Desk.带客人到柜台 B: Good evening, Ms. Welcome to China-trust Hotel.小姐，晚安。欢迎光临中信酒店。 G: Thank you.谢谢你。 B: How many pieces of luggage do you have?请问您有多少件行李? G: Just this three.只有这3件。 B: Two suitcases and one bag. Is that right?2个旅行箱和1个手提皮包，这样对吗? G: Yes. That’s all.对，就这些了。 B: I’ll show you to the Front Desk. This way, please. I’ll put your bags by the post over there. 我来带您到柜台，这边请。我先将您的行李放在柱子旁边。 G: I see, thanks.我知道了，谢谢。 B: A bellman will show you to your room when you have finished checking-in. 当您办好住宿登记时，行李服务员会带您到房间。 G: OK. Fine. 好极了。 B: Please enjoy your stay.祝您住宿愉快。
一、问候客人 morning，sir. 早上好，先生。 afternoon，madam. 中午好，太太。 evening，sir. 晚上好，先生。 night，madam. 晚安，夫人。 How are you？ 你好吗？ Fine，thank you，and you？ 很好，谢谢，您呢？ Fine，thanks. 很好，谢谢。 do you do？ 您好？ How do you do！ 您好！ to our hotel. 欢迎光临我们饭店。 you enjoy your stay in our hotel. 祝您住店期间愉快。 you had a good trip. 希望您旅途愉快。 you have a good journey. 祝您旅途愉快。 ’s nice to meet you，sir. 见到您很高兴，先生。 to meet you，sir. My name is……见到您很高兴，先生。我叫××× you back，sir. 欢迎您回来，先生。 to see you again，madam. 很高兴又见到您，夫人。 ，thank you for coming. Please come again. 再见，感谢您光临，希望您再次光临。 a nice day. 祝您今天愉快。 a good evening. 祝您度过一个愉快的夜晚。 a good weekend. 祝您周末愉快。 night and have a good rest. 晚安，祝您休息好。 night and pleasant dreams. 晚安，祝您做个好梦。 night and rest well. Hope you will come back tomorrow. 晚安，祝您休息好，明天再来。 资料引用：
为什么非要去学习中心呢 现在不是有在线学英语.好.吗 我试过ABC天卞英语中心还挺好的 学英语就是要坚持天天不断地口语辅导练习 课后还要认真复习 我介绍过好多朋友去，他们都说不错 你也去看看吧！亲，我也是学旅游管理专业的，大三的时候我们分方向，我选择了酒店管理方向，后来想去酒店工作，那会儿找起来很不好找，找了很多个地方，要不就是薪水太低，要不就是人家看不上我。后来我就闲的没事找了个学院学英语，叫新生活英语的，学完了感觉口语进步很多，当然我上大学的时候就已经过了英语六级了，所以效果比较好，然后再重新找的时候就找到了北京的汉庭酒店。感觉也不是那么满意，但是总算是找到了个工作稳定下来了，更重要的是，我发现英语口语好在工作中给我带来了很多优势，亲如果有时间也可以去学习学习充充电总是好的~~~
酒店日常英语对话 Daily Service 日常服务酒店日常英语对话（一）-(Knocking at the door.)-(敲门。)-May I come in?-我可以进来吗?-Come in,请进。-Please don't come 请不要进来。-Just a moment(a minute),请稍等一下。酒店日常英语对话（二）-I'm sorry to disturb I clean the room,sir?-对不起打扰你了，我来打扫一下房间好吗?-All in,好的，请进来。-Please clean it when I am 我马上要出去，请等一会儿打扫。-May I change the water of the thermos now?-我现在可以换水吗?-Yes,请换吧。酒店日常英语对话（三）-Some of my friends will come and see me this you please give me some more hot bottles and tea cups?-下午我有几位朋友来访，请给加些热水瓶和茶杯。-Well,we'll send tea into the room when the visitors 好，客人来访我们会端茶进来的。-By the way,is there any mail for me?-顺便一下，有我的邮件吗? there is,I'll give it to you in 没有。如果有的话，我会及时给你送来的。酒店日常英语对话（四）-Why did you come in without my permission?-你为什么没经我允许就进来了?-It's my beg your 我疏忽了，请你原谅。-I come and make the I do it now or later?-我来做夜床，你看是现在做还是等会儿做?-Since you have come,you may do it now?-既然来了，现在就做吧。-Here's your clean 'd better check 衣服洗好了，请您过目。酒店日常英语对话（五）-I am collecting the fee of the long distance 我来收长途电话费。-This is the bill for the room rent of half a 这是补半天房金的帐单。-Here is a telegram for 这儿有一封你的电报。-Why is it unsealed?-它怎么被拆开了?-Because there is no name of the receiver on the envelope,therefore the clerk unsealed it in order to find out the name of the 因为电报封面没有收报人姓名，服务台为了查对姓名而拆开的。酒店日常英语对话（六）-Have you lost anything today,sir?-先生，你今天丢过什么东西吗?-Yes,a 'm looking for it 丢了一只皮夹子，我正在找呢。-What is there in the wallet?-皮夹子里有些什么?-My daughter's photo and some 有一张我女儿的照片，还有一些钱。-Look,is this wallet yours?-看，这只皮夹子是不是你的?-Yes,it's you ever so 是我的，太感谢你了。酒店日常英语对话（七）-I want to borrow China Daily of these 我要看这几天的《中国日报》。-Please get some copise of China Pictorial for 请拿几份《中国日报》给我。-Please bring some chairs for 请拿几把椅子来。-Please get me some 卫生间的肥皂要添了。-The slippers are them for me,拖鞋坏了，请给换一双。-Get a hot-water bottle,请拿一只热水瓶给我。-I feel a bit cold when I get me a 我睡得有点冷，请给我加一条毯子。-I need another 我需要加一只枕头。酒店日常英语对话（八）-All right,I'll get it for you right 好的，我就去拿。-Just a moment,I'll do it right 请稍等一下，我马上给你办好。-Excuse 对不起。-I am 很抱歉。-I beg your 请你原谅。-Pardon me for 对不起打扰你们了。-Please excuse me for coming so 请原谅我来迟了。-I'm sorry I was so 很抱歉我太粗心了。 1．I’ll take a look at the hotel’s booking situation． 我来查看一下本店房间的预订情况。 2．I’m glad that we’ll be able to accept your extension re－quest． 很高兴我们有办法接受您延长住宿的要求。 3． But I’m afraid that it will be necessary for us to ask you to change rooms for the last two nights． 不过，恐怕最后两天我们得请您搬到别的房间去。 4． We have already let your room to another gentleman． 我们已经把您住的房间租给了另外一位先生。 5． That’s no problem at all． 没问题。 6．And here is your key，Mr．Bradley．Your room number is 1420． 给您房间的钥匙，布拉德利先生。您的房间号码是1420。 7．It is on the 14th floor and the daily rate is＄90． 房间在14层，每天的房费是90美元。 8． Please make sure that you have it with you all the time． 请务必随时带着它。 9． My business negotiation has progressed much more slowly than I had expected． 我的业务谈判进行得比我原先预料的慢了许多。 10． I wonder if it is possible for me to extend my stay at this hotel for two days． 我想知道是否可以让我在这儿多呆两天。 11．Yes， we do have a reservation for you． 对了，我们这儿是有您预订的房间。 12．Would you please fill out this form while I prepare your key card for you？ 请您把这份表填好，我同时就给您开出入证，好吗？ 13．What should I fill in under ROOM NUMBER？ “房间号码”这一栏我该怎么填呢？ 14．I’ll put in the room number for you later on． 过会儿我来给您填上房间号码。 15．You forgot to put in the date of your departure． 您忘了填写离店日期了。 Dialogue A (酒店对话英语大全之一)A： Good morning，sir．Can I help you？ B：Good morning! I have a reservation for a single room with a bath here． A： May I have your name，sir， please？ B：Bradley，John Bradley． A：Just a moment，sir， while I look through our list．Yes，we do have a reservation for you，Mr． Bradley．Would you please fill out this form while I prepare your key card for you？ B：Yes．Can I borrow your pen for a minute，please？ A：Sure．Here you are． B：What should I fill in under ROOM NUMBER？ A： You can just skip that． I’ll put in the room number for you later on． B：（After he has completed the form） Here you are．I think I’ve filled in everything correctly． A： Let me see…name， address， nationality，for war ding address， passport number， place of issue， signature and date of departure．Oh，here，sir．Your forgot to put in the date of your departure． Here let me fill it in for you．You are leaving on…？ B：October 24． A：Now everything’s in order．And here is your key，Mr．Bradley．Your room number is 1420． It is on the14th floor and the daily rate is＄90．Here is your key card with all the information on your booking， the hotel services and the hotel rules and regulations on it．Please make sure that you have it with you all the time．You need to show it when you sign for your meals and drinks in the restaurants and the bars．You also need to show it when you collect your key from the Information Desk． B： OK．I’ll take good care of it． A： And now if you are ready，Mr．Bradley， I’ll call the bell-boy and he’ll take you to your room． B： Yes， I’m ready．Thank you． A：I hope you enjoy your stay with us． B：I’ll try 希望令你满意！
酒店服务员英语
男服务员：waiter女服务员：waitress
宾馆里的“服务员”用英语这样说：男服务员：waiter。女服务员：waitress希望对你有帮助！
一般酒店，餐馆等都可以叫（Waiter）当然也可以分为：男服务员（waiter）女服务员（waitress）酒店服务员也可以说成：hotel staff就是酒店工作人员的意思
可以礼貌的说在西餐厅说sir，在酒吧里面你就直接称兄道弟直接说hey men。如果在人很多并且很安静的场合，你就直接说hi，当他看见你了，你就对他笑一下并且指一指菜单。
酒店（又称为宾馆、旅馆、旅店、旅社、商旅、客店、客栈，台湾作饭店，港澳、马来西亚、新加坡等作酒店）其基本定义是提供安全、舒适，令利用者得到短期的休息或睡眠的空间的商业机构。一般地说来就是给宾客提供歇宿和饮食的场所。具体地说饭店是以它的建筑物为凭证，通过出售客房、餐饮及综合服务设施向客人提供服务，从而获得经济收益的组织。酒店主要为游客提供住宿服务、亦生活的服务及设施（寝前服务）、餐饮、游戏、娱乐、购物、商务中心、宴会及会议等设施。
份额及相关数据
中国引领亚洲地区旅游及酒店行业的快速发展，且商务休闲收入增长势头强劲。与一线城市相比，中国二、三线城市的酒店客房价格增长较为明显。由于二、三线城市新酒店陆续开业，政府投资兴建新的交通设施，这将进一步促进中国酒店客房价格稳步增长。中外酒店品牌继续扩张其营业版图，未来酒店的供需平衡将会是一项备受关注议题。全球各类连锁酒店所占的比重分别为：豪华型5%，高档30%，中档37%，经济型20%，适用型8%。不过，经济型和适用型的酒店仅占28%，发展潜力较大。截至2012年，全国住宿餐饮企业近330万家，年营业收入超过2万亿，占当年GDP的5%左右。2011年全国餐饮收入20543亿元，同比增长16.9%，从业人员2200多万人。在住宿业，全国住宿企业超过28万家，其中，全国住宿业限额以上企业达1.6万家，同比增长8.4%;营业收入2184亿元，同比增长23.3%;营业利润1603亿元，同比增长22%。行业的增长幅度有所放缓，说明过去若干年的高利润时代已经过去，进入微利时代。
发展趋势
随着酒店行业竞争的不断加剧，大型酒店企业间并购整合与资本运作日趋频繁，国内优秀的酒店企业愈来愈重视对行业市场的研究，特别是对企业发展环境和客户需求趋势变化的深入研究。正因为如此，一大批国内优秀的酒店品牌迅速崛起，逐渐成为酒店行业中的翘楚。
