摘要：
酒店预定对话英语随着经济全球化的发展，英语已然成为国际交流的主要语言。在世界各国文化交流与融合中，英语变体随之产生。我精心收集了酒店预约英语对话，供大家欣赏学习! 酒店预... 酒店预定对话英语
随着经济全球化的发展，英语已然成为国际交流的主要语言。在世界各国文化交流与融合中，英语变体随之产生。我精心收集了酒店预约英语对话，供大家欣赏学习! 酒店预约英语对话1 客人: Hello， I’d like to reserve a twin room from March 16 to 18. 你好，我想订个带两张单人床的房间，从三月十六号住到十八号。 服务员: Yes. We still have one available for those days. 好的，我们正好还有一间空房。 客人: What is your rate? 请问住一晚多少钱? 服务员: 50 dollars per night. 每晚五十美元。 客人: That sounds fine. I’ll take it. 好的，我就订这间。 服务员: All right. 没问题。 酒店预约英语对话2 Romm reservations. Can I help you? 我是房间部预订部的，能帮您吗? BHello,is there a room available? 你好，还有房间吗? AWhat kind of room do you have in mind? 想要什么样的房间? BA twin room,please. 一个双人房间。 AHold on,please. ...I'm afraid we're fully booked.The only room available at the moment is a suite. 请等一等......恐怕已经全订完了，空着的只有套房了。 BOh,I see. Thank you anyway. 知道了，谢谢。 酒店预约英语对话3 ReservationistR: Good afternoon. What can I do for you? 下午好，我能帮您什么吗? Client C : Good afternoon. I’m calling from Beijing Foreign Trade pany. Is it possible for me to have a suite? 下午好，这里是北京外贸公司，我想订一间套房，有吗? R: Certainly, can you give me your name please, sir? 有的，先生，可以告诉我您的名字吗? C: West, W-E-S-T. R: Thank you, Mr. West. But by the way, how long will you stay here? 谢谢，WEST先生。请问你要住多久呢? C: I’ll stay here for quite a long time. 我将会住很长一段时间的。 R: I’m glad you will be staying at our hotel for a long time. 很高兴你将会在我们酒店长住。 C: How much is the suite, please? 请问套房多少钱呢? R: Your suite is 320 yuan RMB per day. 您订的套房一天是320元。 C: Does that include attendance? 有包括服务费吗? R:Three hundred and twenty yuan a day, service included. 320元一天，包含服务费。 C: Meals included? 餐费有包含在内吗? R: Meals are extra, not included. 餐费是另外算的，不包含在内。 C: What services e with that? 都还有些其他的什么服务吗? R: For three hundred and twenty yuan a day, you will have one bedroom with air-conditioning, a sitting room, a bathroom, a colour TV set, a telephone and a major international newspaper delivered to your room every day. 您的房间有一间带空调的卧室，一间客厅，一间浴室，一台彩电，一部电话并且每天都有主要的国际新闻报送到您的房间。 C: Do I have to pay in advance? 我需要提前预付吗? R: Yes, you may pay half of it. The account will be settled later. 要的，您需要先预付一半，稍后会设定一个帐户。 C: On which floor is the suite? 套房在几楼呢? R: We have reserved two suites for you to choose. One is on the first floor, the other on the thirteenth floor. Both of them have a bathroom and face to the south. 我们提供两个套房供您选择。一个是在一楼，另一个是在十三楼。两个套房都带浴室并且都是朝南的。 C: What’s the difference between them? 它们之间有什么不同呢? R: The conditions and the prices are the same. No difference.。 条件和价格都是一样的，没什么不同。 C: Which is quiet? I want a quiet one. I hate noise at night. 哪一间更安静? R: The one on the thirteenth floor is very quiet. The room number is 1316. 三楼的那一间是非常安静的。房间号是1316。 C: I think I’ll take the one on the thirteenth floor.。 我想我还是订三楼的那一间吧。 R: OK. And your arrival and departure dates? 好的，那您抵店和离店的日期是? C: I don’t know, but it could be seventeen to twenty days. 不知道，但是大概会住17至20天吧。 R: Then we can only confirm a room from the 10th to the 27th. I’m afraid we won’t be able to guarantee you the room after the 27th. 那我们只能确认一个房间给您，从10号至27号，恐怕我们不能保证27号之后有房间给您了。 C: What if there isn’t any room then? 是不是那之后都没有房间了? R: Don’t worry, sir, We can either put you on a waiting list or find you a room in a nearby hotel. 不要急，先生，我们也可以将您列在等候名单上或者在最近的地方为您找一家酒店。 C: Fine, thank you. Good-bye. 好的，谢谢，再见。
他将呆在那里住一个星期。他向接待员要求一个豪华套房。 A: Hello ,this is the the Grand View Hotel. what can I do for you? 您好，这里是深圳景轩酒店，很乐意为您服务。 B: I’d like to make a reservation in your hotel. 我想在你的酒店预定房间。 A: Sure. Whats your expected date of arrival? 当然可以。您什么时候来？ I’ll arrive the day after tomorrow. 后天到。 A: How many rooms would you like? 您要几间房？ B: One single room. Whats the rate? 一间单人房。什么价格？ A：The rate of the rooms varies from 80 yuan to 8000 yuan. You can choose whatever you like. 房间价格不等，从80元到8000元，任你选择。 B：I'd like to book a deluxe room. 我想订一间豪华的房间。 A: I’ll check. There is just one left. The apartment rents for 3000yuan a night.我查一下，正好还有一间。这套房间每晚租金每晚为3000元。 B: OK. I’ll book this one. 那好，我就定这间吧。 A：Yes，sure。 How many nights wil you be staying? 你要住几天？ B: seven nights. 七个晚上。 A：OK. May I have your name? 好的，请问您的名字？ B：Johnson. A：ok，welcome to China.
三人用英语订酒店的对话如下：酒店：Hello,this is . hotel,is there anything I can help you,sir?(你好,这里是.酒店,请问您需要什么服务?)客人：Yes, I'd like to reseve a room.(好的,我需要预订一间房)酒店：Sure,we have different type of rooms,which would you like to choose?(好的,我们酒店有不同类型的房间,您需要哪种房间呢?)客人：I'm not very certain,could you give me a brief introduction,please?(我不是很确定,你能不能给我做一下简单的介绍?)酒店：Ok,our hotel provides standard single room and double room,accordingly,we also have special treatment for VIP.(好的,我们酒店提供标准单人间和标准双人间,除此之外还有对贵宾的特殊套房)客人：Thank you,I want to reserve a single room which is better located between 4th floor to 7 floor.Well,I need the personnel in your hotel to open the window and clean the room before I arrive there.Is that ok?(谢谢,我想预定一间单人标准间,最好是介于4楼到7楼之间的.嗯,我需要你们的工作人员在我到达九点前打开窗户并打扫房间,可以吗?)酒店：Ok,sir,I already taken some notes about your requirements.Now let me check the room on my computer.Well,one standard single room in 6th floor and the number is 603,need clean and open the window,anything else?(好的,先生,我已经记下了你的要求.我先在电脑上查询一下.嗯,6楼的603房间,需要打扫并打开窗户,还有什么要求吗?)
若是旅游时没有事先预订酒店，就算我们会英语那又怎么样呢?下面是我给大家整理的打电话订酒店的英语对话，供大家参阅!
Scene:The telephone rings. The Reservations (R) answers the phone.
R: Reservations. May I help you?
Client(C): Yes. The American People-to-people Education Delegation will be visiting Shanghai at the end of this month. I’d like to book 10 double rooms with twin beds for five days.
R: For which dates?
C: For May 23rd, 24th, … and 27th.
R: One moment please, sir.
(The reservations check the list.)
Yes, we can confirm 10 rooms for five days.
C: Thank you. Is there a special rate for a group reservation?
R: Yes, there is a 10 per cent discount.
C: That’s fine.
R: By the way, how will they be getting to Shanghai? Will they be coming by air?
C: Yes.
R: Could you give me the flight number, please, in case the plane’s late?
C: Oh, sorry. I don’t know the flight number, but I’ll let you know by phone tomorrow.
R: Thank you, sir.
C: Oh, yes. According to the program, they’ll have a meeting on the 25th. Have you got a big conference hall?
R: Yes, sir, we have a very nice multi-function hall, but you’ll have to speak to the manager about that. Please hold on a moment and I’ll see if I can put you through.
此外，随着服务业的发展，饭店会越来越注重个性化服务，尽量满足客人的需求，所以如果你有什么特殊对房间的要求，也可以在预约时提出，使你在饭店的休息可以更加舒适和方便，何乐而不为呢。
C:
Good morning, this is the Front Desk.May i help you,sir?
早上好，这是前台。需要我帮忙吗,先生?
G:
yes,i'dlike to reserve a room.
是的，我想要订个房间
C:
Thank you,Sir.For which date?
谢谢，先生。订哪一点的?
G:
From November 9th
11月9日起
C:
For how many nights?
住几晚?
G:
For two nights.
两晚
C:
How many guests will there be in your party?
有多少人和你一起?
G:
Just my wife and i
仅仅和我的妻子
C:
Which kind of room would you prefer,a double or a twin?
你想订哪种类型的房间，一张双人床还是两张单人床的?
G:
A twin，please
两张单人的吧
C:
Could you hold the line,please?i'll check our room availability for those days,thank you for waiting,sir.we have a twin at RMB 1000 Yuan and atRMB 1500 Yuan,which would you prefer?
能稍等下吗?我将帮你查一下这几天我们的客房供应情况，让你久等了，我们这有一间1000元和1500的，你喜欢哪一种?
G:
We'll take the one at RMB15OO Yuan.
我们要1500的那间吧
C:
Certainly,sir.Could you give me your name,please?
好的，先生，请你告诉我你们的姓名吗?
G:
Yes,it's John Davis,D-a-v-i-s.
是的，约翰戴维斯，D-a-v-i-s.
C:
Mr.Davis.May I have your phone number,please?
戴维斯先生，你能告诉我你的电话号码吗?
G:
Yes,the number is 01-5639-1875.
电话是01-5639-1875
C:
What time do you expect to arrive,sir?
什么时候到呢，先生?
G:
Oh,around 8.00 a.m. ,i suppose.
大概上午8点吧
C:
I'd like to confirm your reservation,sir.A twin room for Mr.and Mrs.Davis at RMB 1500 Yuan per night for two nights from November 9th to November 11th.My name is Steve and we're looking forward to serving you.
我想确定下您的预定信息，先生。你和你的夫人一间价格为1500元的双人房。从11月9日到11月11日住两个晚上，我叫史蒂夫，期待你们的光临!
Scene:Henry Bellow (B) and Margaret Bellow (M), an American couple, are going to spend their Holidays in China. Now Mr. Bellow is making a reservation at Haitian Hotel in Shanghai through a long distance call.
Reservations (R): Shanghai Haitian Hotel. Reservation Desk. Can I help you?
B: I’m calling from New York. I’d like to book a room in your hotel.
R: What kind of room would you like, sir? We have single rooms, double rooms, suitesand Deluxe suites in Japanese, British, Roman, French and presidential styles.
B: A British suite, please.
R: Would you like breakfast?
B: No, thanks.
R: Can you give me your name please, sir?
B: Bellow. B-E-L-L-O-W.
R: Thank you, Mr. Bellow. And your arrival and departure dates?
B: From May 26th to May 29th.
R: Very well, Mr. Bellow. British suite without breakfast from May 26th to May 29th. Am I correct, Mr. Bellow?
B: Yes, thank you.
R: What time will you be arriving, Mr. Bellow?
B: Around 5:00 p.m.
R: All right. You’ll be expected to be here then.
B: That’s fine. Thank you, madam. Good-bye.
R: Good-bye.
Scene: The Reservations (R) answers the phone as soon as it rings.
R: Reception. Can I help you?
Client (C): I’d like to book a single room with shower for Mr. George Smith. He plans to arrive on the 20th of this month.
R: How long will he be staying?
C: I don’t know, but it could be anything from seven to tend.
R: Then we can only confirm a room from the 20th to the 27th. I’m afraid we won’t be able to guarantee him a room after the 27th. We usually have high occupancies in the peak seasons.
C: What if there isn’t any room then?
R: Don’t worry, sir. We can either put him on a waiting list or find him a room in a nearby hotel.
C: Fine. How much do you charge for a single room with breakfast?
R: For one night, the hotel cost would be 200 yuan. How will he be paying, sir?
C: His company will cover all the expenses. We’ll send you a check right away.
R: Thank you, sir.
C: Thank you. Good-bye.
酒店预定英语对话
预订酒店的英语口语
现在人们出行，需要入住酒店的话，通常会先预定。下面是我分享的关于预定的英语口语，希望能帮到大家!
A:We'll be there next Sunctay morning.
我们将在星期天上午到达。
B:And we look forward to seeing you next Sunday.
我们盼望下周末见到您。
Certainly, sir. Our check-in time is after 1:00pm. We look forward to seeing you.
好的`。我们的登记时间是在下午一点钟之后。静候您的光临。
A:Hi,I'd like to change my reservation from June 20 to June 23.
你好。我想更改我预订的从6月20日到6月23B的房间。
B: OK. May I have your name, please?
好的，您叫什么名字?
Oh, according to our records you booked a single room from June 20 to June 23. What seems to be the problem?
噢，根据我们的纪录，你预订了6月20日至6月23日的一个单人房间。有什么问题吗?
Well, I'd like to change the date from June 20 to 25,and make that for two singles instead of one.
我想把日期延至25日，并且要两个单人房间，而不是一个。
Let me see. Yes, that can be arranged. Two single rooms from June 20 to 25 under the name of Helen Carter.
让我看一看。是的，可以安排。以海伦`卡特的名义预订两个单人房间，6月20日至6月25日。
Yes, thanks a lot.
是的，多谢。
A:Room Reservations. What can I do for you?
客房预订处。我可以帮您做什么呢?
B: Yes.I'd like to cancel a reservation, for the travel schedule has been changed.
是这样的。我想取消已经预订的房间，因为旅游计划有所改变。
Thank you, madam. I will cancel the reservation for June 10th for 3 days. We look forward to another chance to serve you.
谢谢您，女士。我将取消6月10日起3天的预订。欢迎下次光临。
A:Good morning. Room Reservations. May I help you?A:早上好。客房预订部。我能为您做些什么?B:I'd like to reserve a room for two days.B:我想预订一个房间，住两天。A:OK. For what time?A:好。什么时间?B:For December 24th to 26th.B:12月24日到26日。A:How many guests will there be in your party?A:您一行有几位客人?B:Just two. My wife and I.B:两人。我和我的夫人。A:Which kind of room would you like, a double or a twin?A:您想订个什么样的房间，双人间还是双床间?B:A double, please.B:双人间。A:Would you hold the line, please? I'll check our vacancies for those days. We have a twin at 480 yuan and another at 380 yuan. Which would you prefer?A:请您别挂电话，好吗?我看看那些天有没有空房间。先生，我们有一间480元和一间380元的双人间，您想订哪一间?B: We'll take the one at 480 yuan.B:我们要480元的。A:Yes, sir. May I have your name, please?A:好,先生。请问您贵姓?B:Brown.B:布朗。A:Mr.Brown, may I have your phone number, please?A:布朗先生，请问您的电话?B:Yes,my phone number is 3811658.B:我的电话号码是38116580A:What time do you expect to arrive?A:您预计几点钟到?B:Oh, a
他将呆在那里住一个星期。他向接待员要求一个豪华套房。 A: Hello ,this is the the Grand View Hotel. what can I do for you? 您好，这里是深圳景轩酒店，很乐意为您服务。 B: I’d like to make a reservation in your hotel. 我想在你的酒店预定房间。 A: Sure. Whats your expected date of arrival? 当然可以。您什么时候来？ I’ll arrive the day after tomorrow. 后天到。 A: How many rooms would you like? 您要几间房？ B: One single room. Whats the rate? 一间单人房。什么价格？ A：The rate of the rooms varies from 80 yuan to 8000 yuan. You can choose whatever you like. 房间价格不等，从80元到8000元，任你选择。 B：I'd like to book a deluxe room. 我想订一间豪华的房间。 A: I’ll check. There is just one left. The apartment rents for 3000yuan a night. 我查一下，正好还有一间。这套房间每晚租金每晚为3000元。 B: OK. I’ll book this one. 那好，我就定这间吧。 A：Yes，sure。 How many nights wil you be staying? 你要住几天？ B: seven nights. 七个晚上。 A：OK. May I have your name? 好的，请问您的名字？ B：Johnson. A：ok，welcome to China.
您好，可以参考以下资料：
网页链接
英语酒店预定对话
您好，可以参考以下资料：
网页链接
酒店行业英语口语客房预订经典对话
导语：下面是我整理的关于酒店行业英语经典对话，希望对大家有帮助。
Room Reservations 客房预订
经典对话
R=Reservation Clerk 预定员 G=Guest 顾客
R：Good morning. Room Reservations . May I help you?
您早，客房预订部，请问有什么可以帮助您?
G：Yes,I’d like to book a room.
我想预订一个房间。
R：Thank you, sir. For which date and how many guests will there be in your party?
谢谢您。要订在什么时候?您一行有多少人?
G：From April 16th to 20th .Just my wife and myself.
4 月 16 日到 20 日。只有我和我太太。
R：From April 16th to 20th „„ .And which kind of room would you prefer, sir?
4 月 16 日到 20 日。请问您想预订哪种房间。
G:A Twin，please.
R：Could you hold the line please? I’ll check our room availability.(After a while ) Thank you for waiting , sir. We have a twin room at US$180 per night, will that be all right?
请别挂断好吗?我来检查一下是否有空房间。(过来一会儿)让您久等了，先生。我们有空余的双床间，现在价格是每晚 180 美元，这样可以吗?
G：Ok, I’ll take it.
好的，我订了。
R：Thank you ,sir. May I have your name and phone number, please?
谢谢您，先生。您能告诉我您的姓名和电话号码吗?
G：Sure. May name is Aaron Johnson, and my phone number is 3242-5827.
没问题。我叫艾伦.约翰逊，电话是 3242-5827.
R：Mr. Aaron Johnson, phone number is 3242-5827.„„Excuse me, how do you spell your first name?
艾伦.约翰逊，电话是 3242-5827。请问怎么拼写您的名字?
G：It’s double A,R,O,N.
两个 A,R,O,N。
R：Double A,R,O,N. Thank you,Mr. Johnson. May I have your arrival time on April 16th?
两个 A,R,O,N。谢谢您，约翰逊先生。请问您 4 月 16 日大概什么时候到酒店?
G：Around 9 p.m.
大约晚上 9 点。
R：Mr. Johnson, for the unguaranteed reservation, we can only hold the room by 6 p.m., because it is the peak season now. If you make a guaranteed reservation ,we can hold the room overnight. Would you like me to make a guaranteed reservation by credit card?
约翰逊先生，因为现在是旺季，我们酒店的非担保预订只能保留到下午 6 点。您若做了担保预订，我们可以整夜都保留您的预订。您愿意用信用卡做担保预订吗?
G：Fine. Do you accept American Express?
好的。你们酒店接受美国运通卡吗?
R：Yes. May I know the number?
接受，请问信用卡号是多少?
G：It’s 134986
号码是 134986.
R：Thank you, Mr. Johnson. You’ve made a guaranteed reservation at the Guangzhou xx Hotel, from April 16th to 20th for 5 nights. If you can’t arrive as schedule, please inform us before 6 p.m. on April 16th .Thank you for calling and we look forward to serving you.
谢谢您，约翰逊先生。您已经在广州 xx 酒店办理了担保预订，从 4 月 16 日到 20 日，预住 5天。您若不能如其到达，请务必在 16 日下午 6 点前通知我们。感谢您的电话，我们期待能为您服务。
常用句型百宝箱
1. 预订基本应对
1) Do you have one single room for two nights?
我想预订两个晚上的单人房一间，行吗?
2) Reservations. Can I help you?
客房预订部，可以为您效劳吗?
3) I’d like to reserve a room.
我想订个房间。
4) How many nights do you wish to stay?
您希望住几晚?
5) How mach is the room?
房租是多少?
6) Which date would that be?
要订在什么时候?
7) How many guest will there be in your party?
您一行有多少人?
8) May I know your name /phone number/Email?
能告诉我您的姓名/电话号码/电子 邮件吗?
9) How do you spell that?
请问怎么拼写?
10) Could hold the line, please? I’ll check our room availability.
请别挂断好吗?我来检查一下是否有空房。
11) Thank you for waiting, sir/ma’am.
让您久等了，先生/女士。
12) I’ll arrive late, but please keep my reservation.
我会晚一点到，请保留所预订的房间。
13) Would you like me to make a guaranteed reservation by credit card?
您愿意用信用卡来担保预订吗?
14) I’d like to confirm your reservation.
我想确认一下您的预订。
2. 海外预订
1) May I have your airline and flight number, please?
请告诉我您搭乘的航空公司和班机号好吗?
2) We offer free transportation to and from airport.
我们提供免费的机场迎送服务。
3) We have a counter at the airport where our representative will escort you to the car.
我们在机场设有柜台，到时将有机场代表护送您上车。
4) Do you know arrival time at xx airport ,sir?
您知道您抵达 xx 机场的时间吗?
5) Do you mean local time ?
您指的是当地时间吗?
6) Where can we contact you in Guangzhou?
在广州我们可以经由哪个单位跟您联络?
7) Care of xx company, the number is „„
可以由 xx 公司转告我，电话号码是„„
8) We look forward to serving you. Have a safe trip.
我们期待能为您服务。祝一路平安。
3. 对房间和床具的偏好
1) What kind of room would you prefer?
您想要什么样的房间?
2) I’d like to reserve a room with a sea/mountain view.
我想要一个可以看到海/山的房间。
3) I’d like a room with very large bed/balcony.
我想要一间有大床/阳台的房间。
4) Certainly ,sir. We’ll book you into a room with a Queen-size/King-size bed.
好的，先生。我们会为您等级一间有大号床/特大号床的房间。
4. 房价和付款事项
1) A single room is US$180 per night, with 10% tax and 10% service charge.
单人房每晚 80 美元，外加 10%的税金和 10%的.服务费。
2) We have a double at KH$800 and HK$1000 available. Which one would you prefer?
我们有价位在 800 员和 1000 员港币的大床间，您喜欢哪一种?
3) Does the price include breakfast?
这个价钱包括早餐吗?
4) I’m afraid we have no credit arrangements with your company. We will need an advance
deposit by bank draft or in cash before the reservation date.
恐怕我们和贵公司没有信用贷款的协定，您得在预订得日期之前，预先送了银行汇票和先进，
座位订金。
5) We offer special rates for your company, sir. For a single room, there is a 15% discount.
我们酒店为贵公司提供特价，先生。单人房可以打 8.5 折。
6) Shall we charge this to your company?
我们是向贵公司收费吗?
7) Which department (of your company ) should the bill made out to?
我说门应该将账单送到(贵公司)哪个部门?
8) Do you accept credit cards/travel’s check?
你们酒店接受信用卡/旅行支票吗?
5. 指定的房间没空缺或房间客满
1) I’m afraid we have no twin rooms available, but we can offer a double room.
我们恐怕没有空余的双床间了，但可以提供给你一个大床间。
2) I’m afraid we have no suites available. Would you mind a twin instead?
我们恐怕没有空余的套间了。您介意改订双床间吗?
3) I’m sorry,but we are fully booked for those days as it is the peak season.
很抱歉，因为是旺季，那段时间的客房都被预订光了。
4) Is it possible for you to change your reservation date?
您可不可以改变预订日期呢?
5) This is the busiest season. I’m very sorry, but could you call us again later this week? We may
have some cancellations.
现在是旺季，非常抱歉，但是请您这个周末再打来好吗?可能会有人取消预订。
6) Can you book me into another in the area?
可不可以在当地为我预订另外一家旅馆呢?
7) We hope we’ll have another opportunity to server you.
我们期待下次能再为您效劳。
6. 确认预订
1) Is this a new reservation or a confirmation call?
您这个电话是新的预订，还是确认预订呢?
2) I’d like to confirm a reservation.
我要确认一下预订。
3) Your room is confirmed.
您的预订已经得到确认。
4) I’m afraid that we have no record of a reservation(for that date)in your name.
恐怕我们没有您那天预订的记录。
5) Shall I make a reservation for you now?
我现在为您预订好吗?
6) When did you make the reservation?
您什么时候预订的?
7) In whose name was the reservation make?
这预订是用谁的名字订的?
7. 为客人更改/取消/延长预订
1) I’d like to extend my reservation for one more night.
我想将预订再延长一晚上。
2) We’ll extend the reservation for you.
我们会为您延长预订的。
3) I’d like to change/cancel a reservation.
我要更改/取消一项预订。
4) Certainly ,sir. We’ll make the change/cancellation fir you.
当然可以，先生。我们会为您更改/取消预订的。
若是旅游时没有事先预订酒店，就算我们会英语那又怎么样呢?下面是我给大家整理的打电话订酒店的英语对话，供大家参阅!
Scene:The telephone rings. The Reservations (R) answers the phone.
R: Reservations. May I help you?
Client(C): Yes. The American People-to-people Education Delegation will be visiting Shanghai at the end of this month. I’d like to book 10 double rooms with twin beds for five days.
R: For which dates?
C: For May 23rd, 24th, … and 27th.
R: One moment please, sir.
(The reservations check the list.)
Yes, we can confirm 10 rooms for five days.
C: Thank you. Is there a special rate for a group reservation?
R: Yes, there is a 10 per cent discount.
C: That’s fine.
R: By the way, how will they be getting to Shanghai? Will they be coming by air?
C: Yes.
R: Could you give me the flight number, please, in case the plane’s late?
C: Oh, sorry. I don’t know the flight number, but I’ll let you know by phone tomorrow.
R: Thank you, sir.
C: Oh, yes. According to the program, they’ll have a meeting on the 25th. Have you got a big conference hall?
R: Yes, sir, we have a very nice multi-function hall, but you’ll have to speak to the manager about that. Please hold on a moment and I’ll see if I can put you through.
此外，随着服务业的发展，饭店会越来越注重个性化服务，尽量满足客人的需求，所以如果你有什么特殊对房间的要求，也可以在预约时提出，使你在饭店的休息可以更加舒适和方便，何乐而不为呢。
C:
Good morning, this is the Front Desk.May i help you,sir?
早上好，这是前台。需要我帮忙吗,先生?
G:
yes,i'dlike to reserve a room.
是的，我想要订个房间
C:
Thank you,Sir.For which date?
谢谢，先生。订哪一点的?
G:
From November 9th
11月9日起
C:
For how many nights?
住几晚?
G:
For two nights.
两晚
C:
How many guests will there be in your party?
有多少人和你一起?
G:
Just my wife and i
仅仅和我的妻子
C:
Which kind of room would you prefer,a double or a twin?
你想订哪种类型的房间，一张双人床还是两张单人床的?
G:
A twin，please
两张单人的吧
C:
Could you hold the line,please?i'll check our room availability for those days,thank you for waiting,sir.we have a twin at RMB 1000 Yuan and atRMB 1500 Yuan,which would you prefer?
能稍等下吗?我将帮你查一下这几天我们的客房供应情况，让你久等了，我们这有一间1000元和1500的，你喜欢哪一种?
G:
We'll take the one at RMB15OO Yuan.
我们要1500的那间吧
C:
Certainly,sir.Could you give me your name,please?
好的，先生，请你告诉我你们的姓名吗?
G:
Yes,it's John Davis,D-a-v-i-s.
是的，约翰戴维斯，D-a-v-i-s.
C:
Mr.Davis.May I have your phone number,please?
戴维斯先生，你能告诉我你的电话号码吗?
G:
Yes,the number is 01-5639-1875.
电话是01-5639-1875
C:
What time do you expect to arrive,sir?
什么时候到呢，先生?
G:
Oh,around 8.00 a.m. ,i suppose.
大概上午8点吧
C:
I'd like to confirm your reservation,sir.A twin room for Mr.and Mrs.Davis at RMB 1500 Yuan per night for two nights from November 9th to November 11th.My name is Steve and we're looking forward to serving you.
我想确定下您的预定信息，先生。你和你的夫人一间价格为1500元的双人房。从11月9日到11月11日住两个晚上，我叫史蒂夫，期待你们的光临!
Scene:Henry Bellow (B) and Margaret Bellow (M), an American couple, are going to spend their Holidays in China. Now Mr. Bellow is making a reservation at Haitian Hotel in Shanghai through a long distance call.
Reservations (R): Shanghai Haitian Hotel. Reservation Desk. Can I help you?
B: I’m calling from New York. I’d like to book a room in your hotel.
R: What kind of room would you like, sir? We have single rooms, double rooms, suitesand Deluxe suites in Japanese, British, Roman, French and presidential styles.
B: A British suite, please.
R: Would you like breakfast?
B: No, thanks.
R: Can you give me your name please, sir?
B: Bellow. B-E-L-L-O-W.
R: Thank you, Mr. Bellow. And your arrival and departure dates?
B: From May 26th to May 29th.
R: Very well, Mr. Bellow. British suite without breakfast from May 26th to May 29th. Am I correct, Mr. Bellow?
B: Yes, thank you.
R: What time will you be arriving, Mr. Bellow?
B: Around 5:00 p.m.
R: All right. You’ll be expected to be here then.
B: That’s fine. Thank you, madam. Good-bye.
R: Good-bye.
Scene: The Reservations (R) answers the phone as soon as it rings.
R: Reception. Can I help you?
Client (C): I’d like to book a single room with shower for Mr. George Smith. He plans to arrive on the 20th of this month.
R: How long will he be staying?
C: I don’t know, but it could be anything from seven to tend.
R: Then we can only confirm a room from the 20th to the 27th. I’m afraid we won’t be able to guarantee him a room after the 27th. We usually have high occupancies in the peak seasons.
C: What if there isn’t any room then?
R: Don’t worry, sir. We can either put him on a waiting list or find him a room in a nearby hotel.
C: Fine. How much do you charge for a single room with breakfast?
R: For one night, the hotel cost would be 200 yuan. How will he be paying, sir?
C: His company will cover all the expenses. We’ll send you a check right away.
R: Thank you, sir.
C: Thank you. Good-bye.
三人用英语订酒店的对话如下：酒店：Hello,this is . hotel,is there anything I can help you,sir?(你好,这里是.酒店,请问您需要什么服务?)客人：Yes, I'd like to reseve a room.(好的,我需要预订一间房)酒店：Sure,we have different type of rooms,which would you like to choose?(好的,我们酒店有不同类型的房间,您需要哪种房间呢?)客人：I'm not very certain,could you give me a brief introduction,please?(我不是很确定,你能不能给我做一下简单的介绍?)酒店：Ok,our hotel provides standard single room and double room,accordingly,we also have special treatment for VIP.(好的,我们酒店提供标准单人间和标准双人间,除此之外还有对贵宾的特殊套房)客人：Thank you,I want to reserve a single room which is better located between 4th floor to 7 floor.Well,I need the personnel in your hotel to open the window and clean the room before I arrive there.Is that ok?(谢谢,我想预定一间单人标准间,最好是介于4楼到7楼之间的.嗯,我需要你们的工作人员在我到达九点前打开窗户并打扫房间,可以吗?)酒店：Ok,sir,I already taken some notes about your requirements.Now let me check the room on my computer.Well,one standard single room in 6th floor and the number is 603,need clean and open the window,anything else?(好的,先生,我已经记下了你的要求.我先在电脑上查询一下.嗯,6楼的603房间,需要打扫并打开窗户,还有什么要求吗?)
预定酒店对话英语
您好，可以参考以下资料：
网页链接
Guest: Hello, is that Jinjiang Hotel? 你好，是锦江大酒店吗？ Operator: Hello, this is the switchboard operator of the hotel. What can I do for you? 您好，我是酒店总机接线员，您有什么事需要我做吗？ Guest: I want to have a reservation for a room. 我想预订客房。 Operator: Hold the line and let me transfer to the front desk for you. 请不要挂电话，我帮您转接总台. Clerk: Hello, this is the front desk speaking. I'm at your service. 您好，我是总台，愿为你效劳。 Guest: I want a room in your hotel. 我想定一个房间。 Clerk: What kind of room do you want, a standard or a flat? 您想要什么房间，标准间还是套间？ Guest: A standard. 标间 Clerk: Ok. When are you going to check in, please?好的。请问您什么时候入住？ Guest: Th day after tomorrow. 后天。 Clerk: In the morning or aftenoon? 上午还是下午？ Guest: At six in the aftrnoon. 下午六点。 Clerk: And how many days will you plan to stay, please? 请问，请问您打算住几日？ Guest: Three days. 三天。 Clerk: All right. We are looking forward to your conming. See you the day after tomorrow. 好的，期待您的到来，后天见。
A:Good morning. Room Reservations. May I help you?A:早上好。客房预订部。我能为您做些什么?B:I'd like to reserve a room for two days.B:我想预订一个房间，住两天。A:OK. For what time?A:好。什么时间?B:For December 24th to 26th.B:12月24日到26日。A:How many guests will there be in your party?A:您一行有几位客人?B:Just two. My wife and I.B:两人。我和我的夫人。A:Which kind of room would you like, a double or a twin?A:您想订个什么样的房间，双人间还是双床间?B:A double, please.B:双人间。A:Would you hold the line, please? I'll check our vacancies for those days. We have a twin at 480 yuan and another at 380 yuan. Which would you prefer?A:请您别挂电话，好吗?我看看那些天有没有空房间。先生，我们有一间480元和一间380元的双人间，您想订哪一间?B: We'll take the one at 480 yuan.B:我们要480元的。A:Yes, sir. May I have your name, please?A:好,先生。请问您贵姓?B:Brown.B:布朗。A:Mr.Brown, may I have your phone number, please?A:布朗先生，请问您的电话?B:Yes,my phone number is 3811658.B:我的电话号码是38116580A:What time do you expect to arrive?A:您预计几点钟到?B:Oh, a
他将呆在那里住一个星期。他向接待员要求一个豪华套房。 A: Hello ,this is the the Grand View Hotel. what can I do for you? 您好，这里是深圳景轩酒店，很乐意为您服务。 B: I’d like to make a reservation in your hotel. 我想在你的酒店预定房间。 A: Sure. Whats your expected date of arrival? 当然可以。您什么时候来？ I’ll arrive the day after tomorrow. 后天到。 A: How many rooms would you like? 您要几间房？ B: One single room. Whats the rate? 一间单人房。什么价格？ A：The rate of the rooms varies from 80 yuan to 8000 yuan. You can choose whatever you like. 房间价格不等，从80元到8000元，任你选择。 B：I'd like to book a deluxe room. 我想订一间豪华的房间。 A: I’ll check. There is just one left. The apartment rents for 3000yuan a night. 我查一下，正好还有一间。这套房间每晚租金每晚为3000元。 B: OK. I’ll book this one. 那好，我就定这间吧。 A：Yes，sure。 How many nights wil you be staying? 你要住几天？ B: seven nights. 七个晚上。 A：OK. May I have your name? 好的，请问您的名字？ B：Johnson. A：ok，welcome to China.
酒店预定英文对话
您好，可以参考以下资料：
网页链接
A:Good morning. Room Reservations. May I help you?A:早上好。客房预订部。我能为您做些什么?B:I'd like to reserve a room for two days.B:我想预订一个房间，住两天。A:OK. For what time?A:好。什么时间?B:For December 24th to 26th.B:12月24日到26日。A:How many guests will there be in your party?A:您一行有几位客人?B:Just two. My wife and I.B:两人。我和我的夫人。A:Which kind of room would you like, a double or a twin?A:您想订个什么样的房间，双人间还是双床间?B:A double, please.B:双人间。A:Would you hold the line, please? I'll check our vacancies for those days. We have a twin at 480 yuan and another at 380 yuan. Which would you prefer?A:请您别挂电话，好吗?我看看那些天有没有空房间。先生，我们有一间480元和一间380元的双人间，您想订哪一间?B: We'll take the one at 480 yuan.B:我们要480元的。A:Yes, sir. May I have your name, please?A:好,先生。请问您贵姓?B:Brown.B:布朗。A:Mr.Brown, may I have your phone number, please?A:布朗先生，请问您的电话?B:Yes,my phone number is 3811658.B:我的电话号码是38116580A:What time do you expect to arrive?A:您预计几点钟到?B:Oh, a
酒店行业英语口语客房预订经典对话
导语：下面是我整理的关于酒店行业英语经典对话，希望对大家有帮助。
Room Reservations 客房预订
经典对话
R=Reservation Clerk 预定员 G=Guest 顾客
R：Good morning. Room Reservations . May I help you?
您早，客房预订部，请问有什么可以帮助您?
G：Yes,I’d like to book a room.
我想预订一个房间。
R：Thank you, sir. For which date and how many guests will there be in your party?
谢谢您。要订在什么时候?您一行有多少人?
G：From April 16th to 20th .Just my wife and myself.
4 月 16 日到 20 日。只有我和我太太。
R：From April 16th to 20th „„ .And which kind of room would you prefer, sir?
4 月 16 日到 20 日。请问您想预订哪种房间。
G:A Twin，please.
R：Could you hold the line please? I’ll check our room availability.(After a while ) Thank you for waiting , sir. We have a twin room at US$180 per night, will that be all right?
请别挂断好吗?我来检查一下是否有空房间。(过来一会儿)让您久等了，先生。我们有空余的双床间，现在价格是每晚 180 美元，这样可以吗?
G：Ok, I’ll take it.
好的，我订了。
R：Thank you ,sir. May I have your name and phone number, please?
谢谢您，先生。您能告诉我您的姓名和电话号码吗?
G：Sure. May name is Aaron Johnson, and my phone number is 3242-5827.
没问题。我叫艾伦.约翰逊，电话是 3242-5827.
R：Mr. Aaron Johnson, phone number is 3242-5827.„„Excuse me, how do you spell your first name?
艾伦.约翰逊，电话是 3242-5827。请问怎么拼写您的名字?
G：It’s double A,R,O,N.
两个 A,R,O,N。
R：Double A,R,O,N. Thank you,Mr. Johnson. May I have your arrival time on April 16th?
两个 A,R,O,N。谢谢您，约翰逊先生。请问您 4 月 16 日大概什么时候到酒店?
G：Around 9 p.m.
大约晚上 9 点。
R：Mr. Johnson, for the unguaranteed reservation, we can only hold the room by 6 p.m., because it is the peak season now. If you make a guaranteed reservation ,we can hold the room overnight. Would you like me to make a guaranteed reservation by credit card?
约翰逊先生，因为现在是旺季，我们酒店的非担保预订只能保留到下午 6 点。您若做了担保预订，我们可以整夜都保留您的预订。您愿意用信用卡做担保预订吗?
G：Fine. Do you accept American Express?
好的。你们酒店接受美国运通卡吗?
R：Yes. May I know the number?
接受，请问信用卡号是多少?
G：It’s 134986
号码是 134986.
R：Thank you, Mr. Johnson. You’ve made a guaranteed reservation at the Guangzhou xx Hotel, from April 16th to 20th for 5 nights. If you can’t arrive as schedule, please inform us before 6 p.m. on April 16th .Thank you for calling and we look forward to serving you.
谢谢您，约翰逊先生。您已经在广州 xx 酒店办理了担保预订，从 4 月 16 日到 20 日，预住 5天。您若不能如其到达，请务必在 16 日下午 6 点前通知我们。感谢您的电话，我们期待能为您服务。
常用句型百宝箱
1. 预订基本应对
1) Do you have one single room for two nights?
我想预订两个晚上的单人房一间，行吗?
2) Reservations. Can I help you?
客房预订部，可以为您效劳吗?
3) I’d like to reserve a room.
我想订个房间。
4) How many nights do you wish to stay?
您希望住几晚?
5) How mach is the room?
房租是多少?
6) Which date would that be?
要订在什么时候?
7) How many guest will there be in your party?
您一行有多少人?
8) May I know your name /phone number/Email?
能告诉我您的姓名/电话号码/电子 邮件吗?
9) How do you spell that?
请问怎么拼写?
10) Could hold the line, please? I’ll check our room availability.
请别挂断好吗?我来检查一下是否有空房。
11) Thank you for waiting, sir/ma’am.
让您久等了，先生/女士。
12) I’ll arrive late, but please keep my reservation.
我会晚一点到，请保留所预订的房间。
13) Would you like me to make a guaranteed reservation by credit card?
您愿意用信用卡来担保预订吗?
14) I’d like to confirm your reservation.
我想确认一下您的预订。
2. 海外预订
1) May I have your airline and flight number, please?
请告诉我您搭乘的航空公司和班机号好吗?
2) We offer free transportation to and from airport.
我们提供免费的机场迎送服务。
3) We have a counter at the airport where our representative will escort you to the car.
我们在机场设有柜台，到时将有机场代表护送您上车。
4) Do you know arrival time at xx airport ,sir?
您知道您抵达 xx 机场的时间吗?
5) Do you mean local time ?
您指的是当地时间吗?
6) Where can we contact you in Guangzhou?
在广州我们可以经由哪个单位跟您联络?
7) Care of xx company, the number is „„
可以由 xx 公司转告我，电话号码是„„
8) We look forward to serving you. Have a safe trip.
我们期待能为您服务。祝一路平安。
3. 对房间和床具的偏好
1) What kind of room would you prefer?
您想要什么样的房间?
2) I’d like to reserve a room with a sea/mountain view.
我想要一个可以看到海/山的房间。
3) I’d like a room with very large bed/balcony.
我想要一间有大床/阳台的房间。
4) Certainly ,sir. We’ll book you into a room with a Queen-size/King-size bed.
好的，先生。我们会为您等级一间有大号床/特大号床的房间。
4. 房价和付款事项
1) A single room is US$180 per night, with 10% tax and 10% service charge.
单人房每晚 80 美元，外加 10%的税金和 10%的.服务费。
2) We have a double at KH$800 and HK$1000 available. Which one would you prefer?
我们有价位在 800 员和 1000 员港币的大床间，您喜欢哪一种?
3) Does the price include breakfast?
这个价钱包括早餐吗?
4) I’m afraid we have no credit arrangements with your company. We will need an advance
deposit by bank draft or in cash before the reservation date.
恐怕我们和贵公司没有信用贷款的协定，您得在预订得日期之前，预先送了银行汇票和先进，
座位订金。
5) We offer special rates for your company, sir. For a single room, there is a 15% discount.
我们酒店为贵公司提供特价，先生。单人房可以打 8.5 折。
6) Shall we charge this to your company?
我们是向贵公司收费吗?
7) Which department (of your company ) should the bill made out to?
我说门应该将账单送到(贵公司)哪个部门?
8) Do you accept credit cards/travel’s check?
你们酒店接受信用卡/旅行支票吗?
5. 指定的房间没空缺或房间客满
1) I’m afraid we have no twin rooms available, but we can offer a double room.
我们恐怕没有空余的双床间了，但可以提供给你一个大床间。
2) I’m afraid we have no suites available. Would you mind a twin instead?
我们恐怕没有空余的套间了。您介意改订双床间吗?
3) I’m sorry,but we are fully booked for those days as it is the peak season.
很抱歉，因为是旺季，那段时间的客房都被预订光了。
4) Is it possible for you to change your reservation date?
您可不可以改变预订日期呢?
5) This is the busiest season. I’m very sorry, but could you call us again later this week? We may
have some cancellations.
现在是旺季，非常抱歉，但是请您这个周末再打来好吗?可能会有人取消预订。
6) Can you book me into another in the area?
可不可以在当地为我预订另外一家旅馆呢?
7) We hope we’ll have another opportunity to server you.
我们期待下次能再为您效劳。
6. 确认预订
1) Is this a new reservation or a confirmation call?
您这个电话是新的预订，还是确认预订呢?
2) I’d like to confirm a reservation.
我要确认一下预订。
3) Your room is confirmed.
您的预订已经得到确认。
4) I’m afraid that we have no record of a reservation(for that date)in your name.
恐怕我们没有您那天预订的记录。
5) Shall I make a reservation for you now?
我现在为您预订好吗?
6) When did you make the reservation?
您什么时候预订的?
7) In whose name was the reservation make?
这预订是用谁的名字订的?
7. 为客人更改/取消/延长预订
1) I’d like to extend my reservation for one more night.
我想将预订再延长一晚上。
2) We’ll extend the reservation for you.
我们会为您延长预订的。
3) I’d like to change/cancel a reservation.
我要更改/取消一项预订。
4) Certainly ,sir. We’ll make the change/cancellation fir you.
当然可以，先生。我们会为您更改/取消预订的。
他将呆在那里住一个星期。他向接待员要求一个豪华套房。 A: Hello ,this is the the Grand View Hotel. what can I do for you? 您好，这里是深圳景轩酒店，很乐意为您服务。 B: I’d like to make a reservation in your hotel. 我想在你的酒店预定房间。 A: Sure. Whats your expected date of arrival? 当然可以。您什么时候来？ I’ll arrive the day after tomorrow. 后天到。 A: How many rooms would you like? 您要几间房？ B: One single room. Whats the rate? 一间单人房。什么价格？ A：The rate of the rooms varies from 80 yuan to 8000 yuan. You can choose whatever you like. 房间价格不等，从80元到8000元，任你选择。 B：I'd like to book a deluxe room. 我想订一间豪华的房间。 A: I’ll check. There is just one left. The apartment rents for 3000yuan a night. 我查一下，正好还有一间。这套房间每晚租金每晚为3000元。 B: OK. I’ll book this one. 那好，我就定这间吧。 A：Yes，sure。 How many nights wil you be staying? 你要住几天？ B: seven nights. 七个晚上。 A：OK. May I have your name? 好的，请问您的名字？ B：Johnson. A：ok，welcome to China.
