酒店询问电梯在哪英文对话

酒店电梯一般英语说的什么

waitingroom.侯车室 restroom 休息间total station 总台

lift 作“电梯”解主要是英国人用，美国人用 elevator。楼上正好弄反了。不过，在美国大城市里的特殊场合（如酒店大楼、旅游景点等）用 lift，人们也是听的懂的。在日常生活中用 lift 指 elevator 会让人觉得怪怪的。

酒店和机场里各各部分的英文叫法：

机场候机楼airport terminal。

国际候机楼international terminal。

卫星楼satellite。

中转处transfer correspondence。

护照检查处passport control immigration。

行李领取处luggage claim; baggage claim。

扩展资料：

1、单人间：Single room

一间面积为16~20平方米的房间，内有卫生间和其他附属设备组成。房内设一张单人床。特别适合单人背包客，空间虽小但价位比一个人住双人房便宜。

2、双人间：Double room

房内设两张单人床或一张双人床的叫标准间，适合住两位客人和夫妻同住，适合旅游团体住用。

3、大床房：King size

房内只有一张床，但尺寸大到接近正方形，欧美的King size bed一般为KING SIZE：80X76(英寸)=203X193(厘米)。在美国比较常见。

lift在英国英语中才是电梯的意思，美国英语中的电梯是elevator。在美国英语中有些词语和英国英语的用法、意思是不一样的。用Word 2010编排文稿时，如果输入的是英国英语单词，就会在单词下面显示红色的波浪线，提示有拼写错误。以下给出的单词，左边的是美国英语用字，右边的是英国英语用字，如：elevator 电梯——liftfall 秋天——autumnrailroad 铁路——railwaypocketbook 钱包——pursesidewalk 人行道——pavementcrosswalk 人行横道——zebra crossing 斑马线apartment 公寓——flatline 列队，排队——queuetrillion 万亿——billion.

酒店询问电梯在哪英文对话

you used any hotel services this morning or had breakfast at the hotel dining room，格林先生，今天早晨您是否用过旅馆服务设施，或在旅馆餐厅用过早餐? 　　，my friend and i just had breakfast at the dining room，but we didn't use any services.是的，我的朋友与我在餐厅刚用过早餐，但是我们没有使用过任何服务设施。 　　 total for the eight days is five hundred sixty yuan and eighty 天来总计是560元8角。 　　 think i'll take the one with a front view then.我想我还是要阳面的吧。 　　 long will you be staying?您打算住多久? 　　'll be leaving sunday morning.我们将在星期天上午离开。 　　 we look forward to seeing you next tuesday.我们盼望下周二见到您。 　　'd like to book a single room with bath from the after-noon of october 4 to the morning 　　of october 10.我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。 　　 do have a single room available for those dates.我们确实有一个单间，在这段时间可以用。 　　10. what is the rate， please?请问房费多少? 　　 current rate is$ 50 per night.现行房费是50美元一天。 　　12. what services come with that?这个价格包括哪些服务项目呢? 　　 sounds not bad at all. i'll take it.听起来还不错。这个房间我要了。 　　14. by the way， i'd like a quiet room away from the street if the is possible.顺便说一下，如有可能我想要一个不临街的安静房间。 　　 to our hotel.欢迎光临。 　　 you have got altogether four pieces of baggage?您一共带了4件行李，是不是? 　　17. let me have a check again.让我再看一下。 　　 reception desk is straight ahead.接待处就在前面。 　　 you， please.你先请。 　　 me， where can i buy some cigarettes?劳驾。我到哪儿可买到香烟? 　　 is a shop on the ground floor.一楼有个商店。 　　 sells both chinese and foreign cigarettes.在那儿可买到中国香烟和外国香烟。 　　 i also get some souvenirs there?也可以买到纪念品吗? 　　 is a counter selling all kinds of souvenirs.有个柜台出售各种各样的纪念品。 　　 me，where is the restaurant?劳驾，请问饭厅在哪儿? 　　 have chinese restaurant and a western-style one do you perfer 　　我们有中餐厅和西餐厅，你愿意去哪个? 　　'd like to try some chinese food today.今天我想尝尝中国菜。 　　 want a double room with a bath.我要一间有浴室的双人房。 　　 much a day do you charge?每天收费多少? 　　 is hundred yuan a day including heating fee， but excluding service charge.一百元一天，包括供暖费但不包括服务费。 　　's quite reasonable.收费十分合理。 　　 long do you intend to stay in this hotel?您准备住多久? 　　 you got through with the check-in procedure?你是否已经办妥住宿登记手续? 　　34. can i book a single room for my friend beforehand as he will arrive in shanghai tomorrow morning?我能为我的朋友预订一间单人房吗?他将于明天早上到达上海。 　　 you mind filling in this form and pay a hundred yuan in advance for him.请填好并预付一百元钱。 　　 is a receipt for paying in keep it.这是预付款收据，请收好。 　　 you any vacant(spare) room in the hotel?旅馆里有空余房间吗? 　　， we have no vacant(spare) room for you. but i can recommend you to the orient hotel where you may get a spare room.对不起，我们已经客满了。但是我可以介绍您去东方饭店，那里有空余的房间。 　　 afternoon， my room number is mail for me?下午好!我的房号是321。有我的信吗? 　　 have two letters and one telegram， also a message was left by a lady before one hour.有的。您有两封信和一封电报，一小时前有一位小姐来电话留言给您。 　　'll mail a letter to airmail.我要寄一封航空信到美国。 　　 much do i have to pay for you?我要付多少钱? 　　 letter generally mails to america—europe—africa by airmail. first 20 grams is 20 yuan.通常一封寄到美国、欧洲、非洲的航空信，20克收费20元。 　　， we do have a reservation for you.对了，我们这儿是有您预订的房间。 　　 you please fill out this form while i prepare your key card for you?请您把这份表填好，我同时就给您开出入证，好吗? 　　 should i fill in under room number?“房间号码”这一栏我该怎么填呢? 　　'll put in the room number for you later on.过会儿我来给您填上房间号码。 　　 forgot to put in the date of your departure.您忘了填写离店日期了。 　　 here is your key， room number is 1420.给您房间的钥匙，布拉德利先生。您的房间号码是1420。 　　 is on the 14th floor and the daily rate is$90.房间在14层，每天的房费是90美元。51. please make sure that you have it with you all the time.请务必随时带着它。 　　52. my business negotiation has progressed much more slowly than i had expected.我的业务谈判进行得比我原先预料的慢了许多。 　　53. i wonder if it is possible for me to extend my stay at this hotel for two days.我想知道是否可以让我在这儿多呆两天。 　　'll take a look at the hotel's booking situation.我来查看一下本店房间的预订情况。 　　'm glad that we'll be able to accept your extension re-quest.很高兴我们有办法接受您延长住宿的要求。 　　56. but i'm afraid that it will be necessary for us to ask you to change rooms for the last two nights.不过，恐怕最后两天我们得请您搬到别的房间去。 　　57. we have already let your room to another gentleman.我们已经把您住的房间租给了另外一位先生。 　　58. that's no problem at all.没问题。 　　 this everything， sir?这是全部东西吗，先生? 　　's the light switch.这是电灯开关。 　　's the closet and there's the bathroom.这儿是壁柜。这儿是洗澡间。 　　62. will there be anything else， sir?还有什么事吗，先生? 　　63. well，if you need anything else，please call room service.噢，如果你有什么事，请叫房间服务。 　　64. let me help you with your luggage.我来帮您拿行李。 　　's very kind of you to do so.你这样做使我很感激。 　　's your room number， please?请问您的房间号码? 　　67. and by the way， could i have a look at your room card?顺便问一句，我可以看一下您的房卡吗? 　　 do you like this room?您觉得这个房间怎么样? 　　's also quite spacious.房间也很宽敞。 　　70. do you mind if i put your luggage by the wardrobe?我把您的行李搁在衣柜旁边好吗? 　　 the way， could you tell me about your hotel service?顺便问问，你能不能给我讲一下宾馆服务的情况? 　　 there any place in the hotel where we can amuse our-selves?旅馆里有娱乐场所吗? 　　 you want to take a walk， you can go to the garden.如果您想散步，可以去花园。 　　 is a recreation centre on the ground floor.在一楼有个娱乐中心。 　　75. you can play billiards，table tennis，bridge，and go bowl-ing.您可以去打打台球、乒乓球、桥牌和保龄球。 　　 there a place where we can listen to some music?有听音乐的地方吗? 　　77. there is a music teahouse where you can enjoy both classical music such as beethoven，mozart，liszt，and mode rnmusic，while having some chinese tea or other soft drinks.有个音乐茶座，您可以一边欣赏古典音乐，如贝多芬、莫扎特、李斯特的乐曲和现代音乐，一边品尝中国茶和软饮料。 　　78. would you please tell me the daily service hours of the dining room?请告诉我餐厅每天的服务时间，好吗? 　　 7∶00 10∶00 serving all day long.从早上七时一直到晚上十时，几乎全天供应。 　　80. when will the bar and cafe open?酒吧和咖啡馆什么时间开放? 　　 3∶00 midnight.从下午三点到晚上十二点。 　　 the guest house offer any other service?宾馆里还有哪些服务项目? 　　 have a barber shop， a laundry， a store， post and telegram services，a newspaper stand，a billiard，table tennis， video games and so on.我们有理发室、洗衣房、小卖部、邮电服务、报刊供应柜、弹子房、乒乓球和电子游戏。 　　's jolly good!这太好了! 　　 where can i have my laundry done?脏衣服送到哪里去洗? 　　 can i do for you?夫人。我能为您做些什么? 　　'm looking for a man whose name is john.我在寻找一位男士，他的名字叫约翰。 　　 you tell me his room number， please?请问他的房间号码是多少? 　　 suppose it is 735.我想他的房间号码是735号。 　　 the way， please show me where the lift is?顺便请指点我电梯在什么地方? 　　 need some information about touring hangzhou.我想了解关于游览杭州的情况。 　　92. there are two trains going to hangzhou every morning， and . 　　每天早晨有两列火车到杭州，49次列车和79次列车。 　　 time does this train leave?这列火车什么时间发车? 　　94. could you get me two tickets for tomorrow here?你能否在这儿卖给我两张明天的车票? 　　'm looking for a friend， . could you tell me if he is in the hotel?我在找一位朋友，布朗先生。你能告诉我他是住在这个饭店吗? 　　 a minute，'ll see if he is registered.请稍等片刻，我看看他是否登记了。 are in suite 705. let me phone him.他们住在705号套房，我来给他打电话。 said he's waiting for you in his room.布朗先生说他在房间里等您。 i come in?我是客房的，可以进来吗? 　　 would you like me to do your room，sir?您要我什么时间来给你打扫房间呢，先生? 　　 can do it now if you like.如果您愿意，现在就可以打扫。 　　 would like you to go and get me a flask of hot water.我想请你给我拿一瓶开水来。 　　'm sorry that your flask is empty.很抱歉您的水壶空了。 　　 i do the turn-down service for you now?现在可以为您收拾房间了吗? 　　，thank you see，we are having some friends over.噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。 　　 you come back in three hours?你能不能过3小时再来整理? 　　，'ll let the overnight staff know.当然可以，女士。我会转告夜班服务员。 　　 you tidy up a bit in the bathroom?请整理一下浴室好吗? 　　've just taken a bath and it is quite a mess now.我刚洗了澡，那儿乱糟糟的。 　　，please bring us a bottle of just boiled water.此外，请给我们带瓶刚烧开的水来。 　　's growing you like me to draw the curtains for you?天黑下来了，要不要我拉上窗帘? 　　 there anything i can do for you?您还有什么事要我做吗? 　　'm always at your service.乐意效劳。 　　 you any laundry?对不起，请问有没有要洗的衣服? 　　 laundry man is here to collect it.洗衣房服务员来这儿收要洗的衣服了。 　　 you have any，please just leave it in the laundry bag behind the bathroom door.如果您有衣服要洗，请放在浴室门后的洗衣袋里。 　　 tell us or notify in the list whether you need your clothes ironed，washed，dry-cleaned or mended and also what time you want to get them back.请告诉我们或在洗衣单上写明您的衣服是否需要熨烫，水洗，干洗或缝补，还要写明何时需要取衣服。 if there is any laundry damage?如果你们洗衣时损坏了衣服怎么办? 　　 such a case，the hotel should certainly pay for it.如果是这样，饭店当然应该赔偿。 　　 you send someone up for my laundry，please?请问，你们能派人来收要洗的衣服吗? 　　 valet will be up in a few minutes.洗熨工马上就到。 　　 the color run in the wash?洗衣时会掉色吗? 　　'll dry-clean the dress.我们将干洗这条裙子。 　　'll stitch it before washing.我们会在洗之前把衬里缝好。 　　 can i have my laundry back?我何时能取回洗的衣服呢? 　　 would you like express service or same-day?不过，您是要快洗服务还是当日取? 　　'd like this sweater to be washed by hand in cold water.这件毛衣要用冷水手洗。 you change the room for me? it's too noisy.能给我换个房间吗?这儿太吵了。 　　 wife was woken up several times by the noise the baggage elevator made.我妻子被运送行李的电梯发出的嘈杂声弄醒了几次。 　　 said it was too much for her.她说这使她难以忍受。 　　'm awfully sorry，sir.非常对不起，先生。 　　 do apologize.我向您道歉。 　　 problem，sir.没问题，先生。 　　'll manage it，but we don't have any spare room today.我们会尽力办到，但是今天我们没有空余房间。 　　 you wait till tomorrow?等到明天好吗? 　　 hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep.我希望明天晚上我们能呆在一套安静的房间里睡个好觉。 　　 if there is anything more you need， please let us know.如果还需要别的什么东西，请告诉我们。 　　 light in this room is too dim.这房间里的灯光太暗了。 　　 get me a brighter one.请给我换个亮的。 　　，'ll be back right away.好的，先生，我马上就回来。 　　 room is too cold for feel rather cold when i sleep.这房间太冷了，我睡觉时感到很冷。 　　 seems to be something wrong with the toilet.我房间里的抽水马桶好像出了点毛病。 　　'll send someone to repair it immediately.我们会马上派人来修的。 　　's the trouble?哪儿坏啦? 　　 toilet doesn't flush.抽水马桶不放水了。 　　 me ，it's clogged.让我看看。噢，堵住了。 　　 water tap drips all night long.水龙头一整夜滴水。 　　 part needs to be will be back soon.有个零件要换了。我片刻就来。 　　，i'm afraid there's something wrong with the tv.噢，电视机好像有些毛病。 　　 picture is wobbly.图像不稳定。 　　'm i have a look at it?很遗憾，我可以看看吗? 　　'll send for an electrician from the maintenance department.我去请维修部的电工来。 　　 can have it repaired.我们能找人修理。 　　 wait just a few minutes.请稍等几分钟。 　　 tv set is not working well.电视机有毛病了。 　　'd like to have my hair cut.我想理个发。 　　157. how do you want it?您想理什么式样的? 　　 a trim，and cut the sides fairly short，but not so much at the back.修剪一下就行了。两边剪短些，但后面不要剪得太多。 　　 off the top?顶上不要剪吗? 　　，a little off the top.嗯，稍微剪一点。 　　 you like a shave or shampoo?您要不要修面或洗头? 　　 want a haircut and a shave，please.我想理发和修面。 　　 well，and how would you like your haircut，sir?好的，您喜欢什么发式? 　　 you want me to trim your moustache?要我为您修剪一下小胡子吗? 　　， could you cut a little more off the temple?好，能不能把两边鬓角再剪短些? 　　 that satisfactory?您看这样满意吗? 　　 else i can do for you?还要我为您做些什么吗? 　　 want a facial.我想做面部美容。 　　 facials start with a thorough cleansing.面部美容大都是先彻底清洁面部皮肤。 　　'll take the half-hour facial with make-up.我要做半小时美容外加化妆。 　　'm going to tianjln early tomorrow morning.我明天一大早要去天津。 　　 i would like to request an early morning call.因此我想让你们明天早上叫醒我。 　　 what time would you like us to call you tomorrow morning?您想让我们明天早上什么时候叫醒您? 　　 i have to be at the conference room of the garden hotel in tianjin by 10 o'clock.但我是10点钟必须赶到天津花园宾馆会议室。 　　 means that i'll have to be on the road by 7 o'clock at the latest.就是说我明天早晨最迟也要7点钟上路。 　　 that case，i would like you to call me at 5∶45?那样的话，你们明早5点45分叫醒我好吗? 　　 we will wake you up at 5∶45 tomorrow morning.好，那么我们明早5点45分叫醒您。 　　 you do me a favour， miss?小姐，能帮个忙吗? 　　 wonder if your hotel has the morning call service.不知道你们饭店是否有叫早服务。 　　 you like a morning call?您要叫醒服务吗? 　　 want to go to the bund to enjoy the morning scenery there.我想到外滩去欣赏那儿的景色。 　　 what time do you want me to call you up，sir?您要我什么时候叫醒您? 　　 6 sharp tomorrow morning， please.请在明早6点钟。 　　 don't want to disturb my neighbors.电话叫醒，我不想吵醒邻居。 　　'd like to pay my bill now.我想现在结账。 　　 name and room number，please?请问您的姓名和房间号码? 　　 you used any hotel services this morning?请问您今天早晨是否用过旅馆内的服务设施? 　　 nights at 90 us dollors each， and here are the meals that you had at the makes a total of 665 us 个晚上，每晚90美元，加上膳食费，总共是660美元。 　　 i pay by credit card?我可以用信用卡支付吗? 　　 sign your name here.请您在这里签名。 　　191. excuse me. we're leaving 'd like to pay our bills now.劳驾。我们今天要离去了。我希望现在就把账结清。 　　 the way，i'd like to tell you that the check-out time is 12∶00 noon，sir.先生，顺便告诉您，结账后离开旅馆时间是12点。 　　193. how about the charge for the days you shared the room with your friend?这几天您的朋友与您同住费用怎么办呢? 　　 add to my account.请记在我的账里。 　　'd like to book a double room for tuesday next week.下周二我想订一个双人房间。 　　's the price difference?两种房间的价格有什么不同? 　　 double room with a front view is 140 dollars per night，one with a rear view is15dollars 　　per night.一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。

英语口语 频道为网友整理的《酒店客房服务英语口语常用句型》，供大家参考学习。 B=行李服务员(Bellman) C=服务员 (Clerk) H=客房服务员(Housekeeping) G=客人(Guest) BC=领班(Bell Captain) 1Front Office/Restaurant/Recreational Meeting Room/Guestroom/Operator, May I help you? 您好,总台/餐厅/康乐中心/总机(我能为您做些什么?) 2May I have your name/room number, please? 您可以告诉我您的姓名/房号吗? 3One moment, please. 请您稍候。 4Thank you for waiting. 您久等了. 5 Sorry to keep you waiting. 不起让您久等了. 6 Do you speak Chinese/English? 请问您讲中文/英文吗? 7 Do you have a reservation? 请问您有预订吗? 8Show me your passport or identification, please. 请出示一下您的护照或证件。 9 How would you like to pay? In cash or by credit card? 您用什么方式付款，是用现金还是信用卡? 10 please show me your credit card. 请出示您的信用卡. 11 Please sign here. 请在这儿签字。 12 Here is your charge please. 这是找您的零钱。 13 This way, please. 这边请。 14 Follow me, please. 请跟我来。 15 After you, please. 您先请。 16 Hope you enjoy your stay! 希望您在这里过得愉快! 17Hope you have a good trip! 祝您旅途愉快! 18Have a nice day1 祝您一天愉快! 19Here you are. 给您。 20 Not at all. 没关系。 21Pardon? 请您再重复一遍,好吗? 22Hold on, please. 请别挂电话。 23 The lift/toilet is over there. 电梯/洗手间在那边。 24Banquet Hall is on the second floor. 宴会厅在二楼。 25 The Conference Center is just a cross the street. 会议中心在马路对面。 26Do you have a reservation? 请问您有预定吗? 27How many people, please? 请问您们是几位? 28 What kind of room do you want? 请问您需要哪种房间? 29A single/twin room/suite is￥1200 per day. 单间/标准间/套间每天是1200元。 30 Breakfast is included in the price. 早餐已包含在房费中。 31The local call is free，please press 9 before. 市话是免费的，请先拨9。 32Check out time is before 2:00pm.. 退房时间是下午2点以前。 33 Do you need a morning call? 请问您需要叫早服务吗? 34Check out, please? 请问是结账吗? 35please show me your room card and your receipt. 请出示您的房卡和收据。 36 Housekeeping, may come in? (客房)服务员,我可以进来吗? 37 May I clean your room now? 我可以现在打扫房间吗? 38 This is a hair-dryer you need. 这是您需要的吹风机. 39If you need any help, please redial (1111) four ones. 如果您需要帮助,请拔1111。 40 Here’s your table. 这是您的座位。 41What would you like to drink? 请问您喝点什么饮料? 42 Small or large? 您需要大份还是小份? 43 Anything else? 您还需要别的吗? 44Let me repeat your order, please. 我给您重复一下菜单吧。 45Hope you enjoy your meal. 祝您用餐愉快! 46The total is￥38. 总消费是38元。 47Please write the invoice payer. 请写一下您的发票付款单位。 48 Please keep your charge and invoice. 请收好您的零钱和发票。 49 Do you need a taxi? 请问您需要出租车吗? 50May I take your luggage, please? 我帮您拿行李好吗? 51 Where are you to going, please? 请问您要去哪里? 52Welcome to our hotel next time. 欢迎您再次光临我们的酒店。 53Taking a guest to the room带领客人至客房 柜台服务例句 To the Front Desk.带客人到柜台 B: Good evening, Ms. Welcome to China-trust Hotel.小姐，晚安。欢迎光临中信酒店。 G: Thank you.谢谢你。 B: How many pieces of luggage do you have?请问您有多少件行李? G: Just this three.只有这3件。 B: Two suitcases and one bag. Is that right?2个旅行箱和1个手提皮包，这样对吗? G: Yes. That’s all.对，就这些了。 B: I’ll show you to the Front Desk. This way, please. I’ll put your bags by the post over there. 我来带您到柜台，这边请。我先将您的行李放在柱子旁边。 G: I see, thanks.我知道了，谢谢。 B: A bellman will show you to your room when you have finished checking-in. 当您办好住宿登记时，行李服务员会带您到房间。 G: OK. Fine. 好极了。 B: Please enjoy your stay.祝您住宿愉快。

酒店英语学什么

学外语是细水常流，要每天用外语听与说；学外语要脸皮厚，不要怕说错，一定要开口，与不同口音的人对话；学外语需要环境，只要你肯学，相信你在酒店前台工作一段时间后，外语会话会有明显的进步。

酒店管理专业面向培养拥护党的基本路线，适应生产、建设、管理、服务第一线的，德智体美等全面发展的中等职业技术应用性专门人才。要求学生掌握经济管理基础理论，酒店、餐饮与旅游基础知识，具备酒店基本管理与服务能力。学生毕业后主要去各经济管理基础理论从事酒店基层管理及餐饮、客房服务工作。本专业注重学生综合素质的培养，主要学习经济管理基础知识、酒店基本理论。本专业突出技能培训，学生在学习期间，将接受酒店、宾馆的餐饮、客房顶岗实习实训等多方面的技能训练。酒店管理概论、现代酒店管理、酒店心理学、旅游学概论、前厅客房服务与管理、餐饮服务与管理、菜点与酒水、酒店英语、现代酒店营销、酒店财务管理、会议服务与管理、康乐服务与管理。⒈ 主干课程：大学英语、旅游英语、旅游日语、旅游心理学、中外礼仪、旅游法规、饭店会计、餐饮运行与管理、前厅运行与管理、客房服务与管理、形体、导游业务、旅行社管理、现代宾馆管理、市场营销、计算机文化与应用。⒉ 培养目标：培养全面掌握酒店的经营管理，熟悉旅行社业务，能综合运用所学知识分析和解决经营管理中实际问题的一线管理人员和技术骨干。⒊ 各类证书：餐厅服务员中级证、客房服务员中级资格证、普通话导游证、计算机等级二级证、英语等级三、四级证、普通话二级证。⒋ 就业方向：面向星级酒店、移动公司、房地产公司、物业管理公司等相关企业。

餐饮酒店管理学习的内容包含：《现代酒店管理》《酒店心理学》《前 厅客房服务与管理》《餐饮服务与管理》 菜点与酒水、酒店英语、现代酒店营销 酒店财务管理、会议服务与管理、康乐 服务与管理、酒店实用英语等。

大学的酒店管理英语需要过级的。要求不低。

酒店电话英语

如果是酒店总机接电话：Good morning/afternoon/evening, XXXX(酒店名字），operator, XXXX(自己的名字）speaking, how can I help you?你好，XXXX（酒店名字），总机，请问有什么可以帮您的吗？如果是前台：Good morning/afternoon/evening, reception, XXXX（自己的名字）speaking, how can I help you? 你好，有什么可以帮您的吗？先说英文后说中文，要一起讲的

电话铃不超过3声应拿起电话，Good morning/afternoon/evening, * Hotel. 致简单问候，语气柔和，自报单位名称，认真听对方的事由。

酒店英语面临着时代所寄托的现实意义毋庸置疑,培养一流的国际专业酒店管理与服务人才,使中国酒店业走上世界,赶上世界酒店业发展水平,是目前基于酒店英语专业所面临的时代背景下的特殊研究课题。我精心收集了关于酒店接电话英语，供大家欣赏学习! 关于酒店接电话英语篇1 A：Excuse me.Have you any laundry?The laundry man is here to collect it. B：No，not now，thank you. A：If you have any，please just leave it in the laundry bag be-hind the bathroom door.Thelaundry man es over to collect it every morning. B：Thank you. A：Please tell us or notify in the list whether you need your clothes ironed，washed，dry-cleaned or mended and also what time you want to get them back. B：I see.What if there is any laundry damage?I wonder ifyour hotel has a policy on dealingwith it. A：In such a case，the hotel should certainly pay for it.The indemnity shall not exceed tentimes the laundry. B：That sounds quite reasonable.I hope there's no damage at all. A：Don't worry，sir.The Laundry Department has wide experience in their work. B：All right.Thank you for your rmation. A：Not at all. 关于酒店接电话英语篇2 Changhong Hotel.May i help you ? 长虹饭店。需要我帮忙吗? I'm phoning from the U.S.A I want some rmation before making a reservation. 我从美国打的电话。我在我来之前想先订个酒店。 Yes,madam.How can i help you? 是的，夫人，我怎样帮你呢? The first thing i want to know is how far the hotel is from the airport. 第一，我想知道从机场到酒店要多久。 Only fifteen minutes drive. 只需要15分钟。 Do you have a conference room? 你会议室吗? We have a conference hall that seats four hundred.We also have eight meeting rooms whichseat twenty persons sach. 我们有分别可以容纳400人，还有8人，或者20人的会议室。 So you must have a business center. 所以，是有商务中心的。 Yes,madam.The business center offers twenty-four service.We can provide secretarial andtranslation services and we of course have fax and telex. 是的，夫人，在2004年商务中心提供了服务。我们可以提供秘书，翻译服务，我们当然有传真和电传。 What do you charge for double and single rooms? 你这的单人间和双人间分别怎么收费的? Single rooms are RMB 320 Yuan per day while double rooms are only RMB 480 Yuan. 单人房要320元，而双人房每天要收480元 That sounds very reasonable.Well,i'll have to talk to my boss before making reservations. 这听起来似乎很合理.好吧，我得和老板谈谈再决定。 Do you need any further rmation,madam? 夫人，你还需要什么资料吗? Ah,yes.Is there a boutique in the hotel? 啊，是的，酒店这有精品店吗? Yes,madam.In fact,we have a shopping center with fashion boutiques,a souvenir shop andsupermarket. 是的，夫人，事实上，我们这有时装精品店，礼品店和超市。 Thank you for all rmation. 谢谢您的所有资讯。 Thank you for calling the Changhong. 感谢您致电长虹. 关于酒店接电话英语篇3 O: Operator speaking.May i help you? 接线员。我能为你效劳吗? G: Yes.I'd like to place a morring call. 是的，我想设立叫醒服务。 O: What time,please? 什么时间? G: l'd like to wake up at 5:30 a.m..My train leaves at seven,so i have to get up early. 我想五点半起来。我的火车将在七点离开。所以我想早点起来 O: I understand. You may use the puter Automatic Wakeup System.Please dial 3 first,then the time for 5:30. 了解了，你可以启动电脑自动呼叫系统，先输入3，然后把时间设为5：30。 G: First 3,then 0-5-3-0,OK? 先按3，然后按0-5-3-0，对吗? O: Right.The puter will record your room number and the time automatically. 对。电脑会记录您的房间号码和自动时间 G: By the way ,could you tell me how to get to the railway station so early in the morning? 顺便问一下，在早上这么早我怎么去火车站呢? O: There is no need to worry,Sir.Our hotel shuttle bus will take you to the railway station at 6:30 in the morning.It's a ten-minute drive. 不用担心，先生。我们酒店的机场大巴将在6点半带您到火车站，只需10分钟的车程 G: Thank you for the . 谢谢你的提醒 O: You are wele at any time. 任何时候欢迎您

Hello, xxHotel, how may I help you?

酒店前台接电话的英语怎么说

Hello, (This is) ....hotel, What can I do for you?/ what can I help you?

接电话：HI,This is the front desk, How may I help you?(你好，这里是前台，请问能帮到你吗？）

1. 接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位的名称。例如：

“Hello, this is Information Desk.”

您好，这里是问询处。

“Information Desk speaking. May I help you?”

问询处，请问您要服务吗?

2.打错电话时

如果是外线打错时，可以回答：

I am afraid you have the wrong number.

不好意思，您打错电话了。

This is the LI JIA Hotel, 2234-1156.

这里是丽嘉酒店，电话是2234-1156。

如果是总线转错内线时，可以回答：

This is Room Reservations. I’ll transfer your call to Restaurant Reservations.

这里是客房预约处，我帮您转接到餐厅预约柜台。

I am afraid this is a direct line. We can not transfer your call to the Chinese Restaurant Could you dial 2234-1156, please.

不好意思，这是直接电话。我们无法为您转接中式餐厅。请您改拨2234-1156，好吗?

3.当负责的工作人员不在时

I am afraid is out at the moment. He should be back around 5 .

不好意思，林先生现在外出。他应该会在下午5点左右回来。

I am afraid is on another line. Could you hold the line, please?

不好意思，郝先生正在讲电话。请您在线上稍侯好吗?

I’ll tell him to call you back when he returns.

他回来时，我会请他回电。

May I have your name and phone number, please?

请告诉我您的大名和电话好吗?

4.当会话结束时

结束电话中的对话时，不可以简单说“bye-bye”,最好说：

Thank you for calling.

感谢您的来电。

You are welcome, sir.

先生，不客气。

We look forward to hearing from you.

我们静候您的佳音。

Please contact me if you have any further questions.

如果您有任何其他问题，请和我联络。

Good morning/afternoon!早上好/下午好

Hi! Can I help you?/How can I help you?/Are you being helped?

您好!你有什么事吗?

Did you make an appointment with him/her?

你跟他/她预约了吗?

What's your name?

你叫什么名字?

How to spell your name?

怎么拼写你的名字?

May I see your ID, please?

你有证件吗?

Give me one second please. /

请稍等

One moment please, let me call him/her first.

稍等,我给他/她打个电话.

I'm sorry. He is busy right now. Would you like to call back later?

对不起.他正忙.您过一会再打来好吗?

He was here just now. He just stepped out.

他刚才还在这.他刚出去.

Would you like to leave a message?

您要留言吗?

I'm sorry. He is talking on the phone now. Please call back later.

对不起,他在打电话.请过会再打来.

May I know who is calling?

请问您是哪位?

Nobody answered the phone.

没人接电话.

Please sign your name here.

请在这签名.

Take care!

保重!

Have a good day!

开心

Have a nice weekend!

周末开心

Have a good one!

一、仪容规范

前台文员每天要面带笑容，保持开朗心态;注重个人卫生，女同事要不化浓妆、穿着不浮夸，同时要保持口气清新，最好使用清新、淡雅的香水以适合近距离交谈。

二、电话接待礼仪

在电话铃响的第二、第三声的时候接起电话。接起电话首先要说“您好，×××公司”，接起电话的声音要不急不慢，并终保持轻松、愉悦的'声调，不得在电话中和来电者耍脾气、使性子甚至说粗口。接电话中，要勤说“请问”、“对不起”、“请稍等”之类的谦词。

如果要求转接领导电话、对方又知道领导姓名，不知道分机号的话，就要礼貌地询问，对方是谁、哪个单位的。如果是如广告、变相广告之类的电话，应该用礼貌的借口挡驾，或者转到相关部门处理。

三、来访者接待礼仪

当有来客到访，首先立即站起，免除向来访者点头、微笑致意“您好，请问您找哪一位?”，“有预约吗?”。

这需分两种情况分开处理：

1、知道找谁，并确认是预约之后，请来访者稍等，立即帮其联系。如果要找的人正在忙，可以请其稍等，用规范的仪态引领来访者入座倒水。如果等了很长时间，访客要找的人还在忙，要关照一下来访者并说向其说明，不要扔在那里不管。

2、如果来访者知道找谁，但没有预约，前台要打电话问问，告诉相关同事或领导助理/秘书，×××单位的×××来访，不知道是不是方便接待。出于对来访者的礼貌和方便拒绝时的得体处理，即使是要找的同事或者领导亲自接，都可以当作是其他人接的电话，再询问。这样在来访者听来，即使电话那头没有答应接待，也不是他要找的人直接拒绝的，为一下步的处理留下了余地。