摘要：
酒店英语情景简单对话视频一、 check in 1. c: good morning. can i help you? g: yes. i would like t... 酒店英语情景简单对话视频
一、 check in 1. c: good morning. can i help you? g: yes. i would like to check out. could i have my bill. please? c: certainly, sir, may i know your name and your room number, please ? g: dennis black, room 1108. c: all right. here is your bill, mr. black. the total is 1800 yuan. g: the figure seems right. c: how would you like to pay, mr. black , in cash or by credit card ? g: in cash. here is the money. c: thank you, mr. black . just a moment, please , i’ll write out a receipt for you . : good morning. can i help you? g: yes, i’d like to check out now . c: can i have your name and room number, please ? g: john smith, room 1208 . c: may i have your room key, please ? g: sure. here you are. c: just a moment, please…..mr. smith . here is your bill. would you like to check it ? g: i’m sorry . what’s the 20 yuan for ? c: that’s for the drinks you ordered from your room . g: i see . c: how would you like to make payment , mr. smith ? g: i’d like to pay in cash . c: that’ll be 2180 yuan . g: here you are . c: here’s your change and receipt , mr. smith , i’ll send a bellman up to get your luggage. g: thank you . c: you are welcome , good-bye . 二、 check out 1. c : good afternoon , sir . welcome to our hotel . may i help you ? g: yes. i booked a room one week ago . c: may i have your name please , sir ? g: john smith. c: just a moment , sir . while i look through out list. yes , we do have a reservation for you , mr. smith. a city view single room with bath . you’ve paid yuan rmb as a deposit . is that correct ? g: that’s it . c: would you please fill in this registration card , sir ? g: sure . here you are. i think i’ve filled in everything correctly . c: let me see …name , address, nationality, forwarding address , passport number , signature and date of departure . oh , here , sir . you forget to fill in the date of departure. may i fill it in for you ? you are leaving on… g: october 24. c: may i see your passport , please ? thank you ,sir. now everything is in order . and here is your key . mr. smith . your room number is 1107. it’s on the 11th floor and your room rate is 500 rmb per night . here is your key card with all the information on your booking, the hotel services and the hotel rules and regulations on it. please make sure that you have it with you all the time. you need to show it when you sign for your meals and drinks in the restaurants and the bars. g: yes, i’ll keep it with care , thank you . c: i hope you enjoy yours stay with us. 2. c: good afternoon, madam. can i help you? g: good afternoon, i want a single room, please . c: have you made a reservation? g: no, i haven’t. c: how long do you want to stay? g: three days. c: i’ll see what we have, madam. oh, yes. i can offer you a room on the eight floor. g: fine. c: may i see your passport? g: of course. here you are. c: thank you. madam. could you fill in this form, please? g: yes. here it is. c: thank you, here is your key. it’s room 808 on the eight floor. g: thank you very much. good night. 三、 reservation 1. c: good morning . this is room reservation . may i help you ? g: yes , i’d like to book a room , please . c: fine , for which date ? g: for oct. 1st . c: for how many nights ? g: two nights. c: a single room or a double room ? g: a double room . c: could you give me your name , please ? g: mr. john cook . c: may i have your telephone number , please ? g: c: what time do you expect to arrive , sir ? g: at about . c: fine , mr. jone cook , a double room for oct .1st and 2nd . g: that is right . good-bye . c: good-bye and we are looking forward to seeing you . 2. c: good morning . room reservation . can i help you ? g: i’d like to make a reservation . c: when for ? g: for sept .9th . c: for how long ? g: about a week . c: could you hold the line , please ? i’ll check…. thank you for waiting , sir . i’m afraid our hotel is fully booked on those days . g: that’s all right . c: we’re very sorry , sir . we hope you understand a、did you ask them to send more blankets up?these blankets they use are too thin. 你有叫他们多送一些毯子上来吗?这些毯子太薄了。 b、no, i didn't think of it. 我没想到。 a、i will call them. 我来打电话好了。 b、front desk. 柜台，您好。 a、hello. yes. i would like some more blankets in my room. it's too cold. 喂，我想多要一些毯子，房间里面太冷了。 b、and your room number, ma'am? 请问你的房间号码是? a、i'm in room 224. we need a lot of blankets. 224 ，我们需要很多毯子。 b、alright, i'll have someone bring them right away. 好的，我立刻请人送过去。 a、thank you. may i ask you one more thing? 谢谢，可以再拜托一件事吗? b、of course, ma'am. 当然可以。 a、my husband and i would like a wake-up call tomorrow morning. 我先生和我想要明天早上的起床服务。 b、what time would you like that? 几点钟呢? a、7:30. 七点半。 b、alright. a wake-up call at 7:30 am. room 224. anything else? 好的，224 号房，早上七点半起床服务。还需要其它的吗? a、no, nothing else. 不用了。
英语对话课教学要以培养学生语言交际能力为目的,注重丰富的情景设计,学习实用易学的句型表达。我整理了酒店办理入住英语对话，欢迎阅读!
R:
Good to the Yunshan i help you,sir?
下午好。欢迎来到云山饭店。先生需要我帮忙吗?
G:
'd like to check in,please.
是的，我想登记入住。
R:
Certainly, i have your name,please?
好的，先生请告诉我你的姓名?
G:
Yes,it's Charlie White.
查理怀特
R:
Do you have a reservation with us,sir?
先生，有向我们预订吗?
G:
Yes,for tonight.
是的，今晚
R:
Just a moment,'ll check our reservation record...Thank you for waiting, reservation is for a single room for three you fill in the registration form,please?
请等一下。我查一下我们的预定记录。。。让您久等了。先生，你预定的是一个单人间，住3晚。请您填写登记表，好吗?
G:
Sure.
好的
R:
May i confirm your departure date?
我想确认你的离开日期
G:
Yes,i should be leaving on the 8th.
恩，我应该在8号离开
R:
How would you like to make payment?
请问你想怎么付款?
G:
By Visa Card.
Visa 卡
R:
May i take a print of the card,please?Thank you, room is 888 on the 8th a moment bellman will show you to your hope you will enjoy your stay here.
我能刷卡了吗?谢谢。你的房间在8楼888号。请稍等片刻。阿贝尔的人会告诉你你的房间，希望你能在这里过得愉快。
On October 2nd, Steven checks in.
十月二号，史蒂文入住宾馆。
Clerk: Good afternoon. Can I help you?
职员：下午好，请问您有什么需要?
Steven: Yes, I would like to check in.
史蒂文：我要入住。
Clerk: Do you have a reservation?
职员：您有预订吗?
Steven: Yes, my name is Steven Smith. I have a reservation from October 2nd to October 6th. I called last week.
史蒂文：是的，我叫史蒂文·史密斯，预订了10月2日到10日的房间。我上周打的电话。
Clerk: Wait a moment, please. Oh, yes, Steven Smith. It's for a single room with a bath. Is that right?
职员：请稍等。是的，史蒂文·史密斯。您订的是带浴室的单人间，对吧?
Steven: Yes, that's right.
史蒂文：是的。
Clerk: Now, Mr. Smith, could you fill out this registration form, please?
职员：史密斯先生，现在请您填一下这个登记表格好吗?
Steven: OK. By the way. Where is the restaurant?
史蒂文：好的。顺便问一下，餐厅在哪里?
Clerk: The restaurant is on the second floor. Here is the key to your room. It's on the 6th floor, room 609. The elevator is over there. And we also have a cafeteria on the top floor, if you would like something to drink, you can also call room service.
职员：餐厅在2楼。这是您房间的钥匙。您的房间在6楼，609房间，电梯在那边。我们在顶层还有一个自助餐厅，如果你想喝点什么，也可以拨打房间服务电话。
Steven: Thank you.
史蒂文：谢谢你.
Guest: Hello, I’d like to check in please. 你好，我想入住贵酒店。
Hotel staff: Certainly. Can I have the name please? 当然可以，能把姓名给我吗?
Guest: Mr Harold Smith. Harold Smith先生。
Hotel staff: Ok, Are you checking out tomorrow?好的，您是明天退房吗?
Guest: Yes, I am. That’s right. 是的没错，是明天退房。
Hotel staff: Will you need a wake up call, sir? 先生您需要唤醒服务吗?
Guest: Yes please. At . 是的，请在早上唤醒我。
Hotel staff: Ok then, your room is 502 on the fifth floor. Breakfast is served between and 9am. Enjoy your stay.好的。您的房间号码是五层的502房间。早餐是早晨到9点。祝您入住愉快。
Guest: Thank you.谢谢你。
you used any hotel services this morning or had breakfast at the hotel dining room，格林先生，今天早晨您是否用过旅馆服务设施，或在旅馆餐厅用过早餐? ，my friend and i just had breakfast at the dining room，but we didn't use any services.是的，我的朋友与我在餐厅刚用过早餐，但是我们没有使用过任何服务设施。 total for the eight days is five hundred sixty yuan and eighty 天来总计是560元8角。 think i'll take the one with a front view then.我想我还是要阳面的吧。 long will you be staying?您打算住多久? 'll be leaving sunday morning.我们将在星期天上午离开。 we look forward to seeing you next tuesday.我们盼望下周二见到您。 'd like to book a single room with bath from the after-noon of october 4 to the morning of october 10.我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。 do have a single room available for those dates.我们确实有一个单间，在这段时间可以用。 10. what is the rate， please?请问房费多少? current rate is$ 50 per night.现行房费是50美元一天。 12. what services come with that?这个价格包括哪些服务项目呢? sounds not bad at all. i'll take it.听起来还不错。这个房间我要了。 14. by the way， i'd like a quiet room away from the street if the is possible.顺便说一下，如有可能我想要一个不临街的安静房间。 to our hotel.欢迎光临。 you have got altogether four pieces of baggage?您一共带了4件行李，是不是? 17. let me have a check again.让我再看一下。 reception desk is straight ahead.接待处就在前面。 you， please.你先请。 me， where can i buy some cigarettes?劳驾。我到哪儿可买到香烟? is a shop on the ground floor.一楼有个商店。 sells both chinese and foreign cigarettes.在那儿可买到中国香烟和外国香烟。 i also get some souvenirs there?也可以买到纪念品吗? is a counter selling all kinds of souvenirs.有个柜台出售各种各样的纪念品。 me，where is the restaurant?劳驾，请问饭厅在哪儿? have chinese restaurant and a western-style one do you perfer 我们有中餐厅和西餐厅，你愿意去哪个? 'd like to try some chinese food today.今天我想尝尝中国菜。 want a double room with a bath.我要一间有浴室的双人房。 much a day do you charge?每天收费多少? is hundred yuan a day including heating fee， but excluding service charge.一百元一天，包括供暖费但不包括服务费。 's quite reasonable.收费十分合理。 long do you intend to stay in this hotel?您准备住多久? you got through with the check-in procedure?你是否已经办妥住宿登记手续? 34. can i book a single room for my friend beforehand as he will arrive in shanghai tomorrow morning?我能为我的朋友预订一间单人房吗?他将于明天早上到达上海。 you mind filling in this form and pay a hundred yuan in advance for him.请填好并预付一百元钱。 is a receipt for paying in keep it.这是预付款收据，请收好。 you any vacant(spare) room in the hotel?旅馆里有空余房间吗? ， we have no vacant(spare) room for you. but i can recommend you to the orient hotel where you may get a spare room.对不起，我们已经客满了。但是我可以介绍您去东方饭店，那里有空余的房间。 afternoon， my room number is mail for me?下午好!我的房号是321。有我的信吗? have two letters and one telegram， also a message was left by a lady before one hour.有的。您有两封信和一封电报，一小时前有一位小姐来电话留言给您。 'll mail a letter to airmail.我要寄一封航空信到美国。 much do i have to pay for you?我要付多少钱? letter generally mails to america—europe—africa by airmail. first 20 grams is 20 yuan.通常一封寄到美国、欧洲、非洲的航空信，20克收费20元。 ， we do have a reservation for you.对了，我们这儿是有您预订的房间。 you please fill out this form while i prepare your key card for you?请您把这份表填好，我同时就给您开出入证，好吗? should i fill in under room number?“房间号码”这一栏我该怎么填呢? 'll put in the room number for you later on.过会儿我来给您填上房间号码。 forgot to put in the date of your departure.您忘了填写离店日期了。 here is your key， room number is 1420.给您房间的钥匙，布拉德利先生。您的房间号码是1420。 is on the 14th floor and the daily rate is$90.房间在14层，每天的房费是90美元。51. please make sure that you have it with you all the time.请务必随时带着它。 52. my business negotiation has progressed much more slowly than i had expected.我的业务谈判进行得比我原先预料的慢了许多。 53. i wonder if it is possible for me to extend my stay at this hotel for two days.我想知道是否可以让我在这儿多呆两天。 'll take a look at the hotel's booking situation.我来查看一下本店房间的预订情况。 'm glad that we'll be able to accept your extension re-quest.很高兴我们有办法接受您延长住宿的要求。 56. but i'm afraid that it will be necessary for us to ask you to change rooms for the last two nights.不过，恐怕最后两天我们得请您搬到别的房间去。 57. we have already let your room to another gentleman.我们已经把您住的房间租给了另外一位先生。 58. that's no problem at all.没问题。 this everything， sir?这是全部东西吗，先生? 's the light switch.这是电灯开关。 's the closet and there's the bathroom.这儿是壁柜。这儿是洗澡间。 62. will there be anything else， sir?还有什么事吗，先生? 63. well，if you need anything else，please call room service.噢，如果你有什么事，请叫房间服务。 64. let me help you with your luggage.我来帮您拿行李。 's very kind of you to do so.你这样做使我很感激。 's your room number， please?请问您的房间号码? 67. and by the way， could i have a look at your room card?顺便问一句，我可以看一下您的房卡吗? do you like this room?您觉得这个房间怎么样? 's also quite spacious.房间也很宽敞。 70. do you mind if i put your luggage by the wardrobe?我把您的行李搁在衣柜旁边好吗? the way， could you tell me about your hotel service?顺便问问，你能不能给我讲一下宾馆服务的情况? there any place in the hotel where we can amuse our-selves?旅馆里有娱乐场所吗? you want to take a walk， you can go to the garden.如果您想散步，可以去花园。 is a recreation centre on the ground floor.在一楼有个娱乐中心。 75. you can play billiards，table tennis，bridge，and go bowl-ing.您可以去打打台球、乒乓球、桥牌和保龄球。 there a place where we can listen to some music?有听音乐的地方吗? 77. there is a music teahouse where you can enjoy both classical music such as beethoven，mozart，liszt，and mode rnmusic，while having some chinese tea or other soft drinks.有个音乐茶座，您可以一边欣赏古典音乐，如贝多芬、莫扎特、李斯特的乐曲和现代音乐，一边品尝中国茶和软饮料。 78. would you please tell me the daily service hours of the dining room?请告诉我餐厅每天的服务时间，好吗? 7∶00 10∶00 serving all day long.从早上七时一直到晚上十时，几乎全天供应。 80. when will the bar and cafe open?酒吧和咖啡馆什么时间开放? 3∶00 midnight.从下午三点到晚上十二点。 the guest house offer any other service?宾馆里还有哪些服务项目? have a barber shop， a laundry， a store， post and telegram services，a newspaper stand，a billiard，table tennis， video games and so on.我们有理发室、洗衣房、小卖部、邮电服务、报刊供应柜、弹子房、乒乓球和电子游戏。 's jolly good!这太好了! where can i have my laundry done?脏衣服送到哪里去洗? can i do for you?夫人。我能为您做些什么? 'm looking for a man whose name is john.我在寻找一位男士，他的名字叫约翰。 you tell me his room number， please?请问他的房间号码是多少? suppose it is 735.我想他的房间号码是735号。 the way， please show me where the lift is?顺便请指点我电梯在什么地方? need some information about touring hangzhou.我想了解关于游览杭州的情况。 92. there are two trains going to hangzhou every morning， and . 每天早晨有两列火车到杭州，49次列车和79次列车。 time does this train leave?这列火车什么时间发车? 94. could you get me two tickets for tomorrow here?你能否在这儿卖给我两张明天的车票? 'm looking for a friend， . could you tell me if he is in the hotel?我在找一位朋友，布朗先生。你能告诉我他是住在这个饭店吗? a minute，'ll see if he is registered.请稍等片刻，我看看他是否登记了。 are in suite 705. let me phone him.他们住在705号套房，我来给他打电话。 said he's waiting for you in his room.布朗先生说他在房间里等您。 i come in?我是客房的，可以进来吗? would you like me to do your room，sir?您要我什么时间来给你打扫房间呢，先生? can do it now if you like.如果您愿意，现在就可以打扫。 would like you to go and get me a flask of hot water.我想请你给我拿一瓶开水来。 'm sorry that your flask is empty.很抱歉您的水壶空了。 i do the turn-down service for you now?现在可以为您收拾房间了吗? ，thank you see，we are having some friends over.噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。 you come back in three hours?你能不能过3小时再来整理? ，'ll let the overnight staff know.当然可以，女士。我会转告夜班服务员。 you tidy up a bit in the bathroom?请整理一下浴室好吗? 've just taken a bath and it is quite a mess now.我刚洗了澡，那儿乱糟糟的。 ，please bring us a bottle of just boiled water.此外，请给我们带瓶刚烧开的水来。 's growing you like me to draw the curtains for you?天黑下来了，要不要我拉上窗帘? there anything i can do for you?您还有什么事要我做吗? 'm always at your service.乐意效劳。 you any laundry?对不起，请问有没有要洗的衣服? laundry man is here to collect it.洗衣房服务员来这儿收要洗的衣服了。 you have any，please just leave it in the laundry bag behind the bathroom door.如果您有衣服要洗，请放在浴室门后的洗衣袋里。 tell us or notify in the list whether you need your clothes ironed，washed，dry-cleaned or mended and also what time you want to get them back.请告诉我们或在洗衣单上写明您的衣服是否需要熨烫，水洗，干洗或缝补，还要写明何时需要取衣服。 if there is any laundry damage?如果你们洗衣时损坏了衣服怎么办? such a case，the hotel should certainly pay for it.如果是这样，饭店当然应该赔偿。 you send someone up for my laundry，please?请问，你们能派人来收要洗的衣服吗? valet will be up in a few minutes.洗熨工马上就到。 the color run in the wash?洗衣时会掉色吗? 'll dry-clean the dress.我们将干洗这条裙子。 'll stitch it before washing.我们会在洗之前把衬里缝好。 can i have my laundry back?我何时能取回洗的衣服呢? would you like express service or same-day?不过，您是要快洗服务还是当日取? 'd like this sweater to be washed by hand in cold water.这件毛衣要用冷水手洗。 you change the room for me? it's too noisy.能给我换个房间吗?这儿太吵了。 wife was woken up several times by the noise the baggage elevator made.我妻子被运送行李的电梯发出的嘈杂声弄醒了几次。 said it was too much for her.她说这使她难以忍受。 'm awfully sorry，sir.非常对不起，先生。 do apologize.我向您道歉。 problem，sir.没问题，先生。 'll manage it，but we don't have any spare room today.我们会尽力办到，但是今天我们没有空余房间。 you wait till tomorrow?等到明天好吗? hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep.我希望明天晚上我们能呆在一套安静的房间里睡个好觉。 if there is anything more you need， please let us know.如果还需要别的什么东西，请告诉我们。 light in this room is too dim.这房间里的灯光太暗了。 get me a brighter one.请给我换个亮的。 ，'ll be back right away.好的，先生，我马上就回来。 room is too cold for feel rather cold when i sleep.这房间太冷了，我睡觉时感到很冷。 seems to be something wrong with the toilet.我房间里的抽水马桶好像出了点毛病。 'll send someone to repair it immediately.我们会马上派人来修的。 's the trouble?哪儿坏啦? toilet doesn't flush.抽水马桶不放水了。 me ，it's clogged.让我看看。噢，堵住了。 water tap drips all night long.水龙头一整夜滴水。 part needs to be will be back soon.有个零件要换了。我片刻就来。 ，i'm afraid there's something wrong with the tv.噢，电视机好像有些毛病。 picture is wobbly.图像不稳定。 'm i have a look at it?很遗憾，我可以看看吗? 'll send for an electrician from the maintenance department.我去请维修部的电工来。 can have it repaired.我们能找人修理。 wait just a few minutes.请稍等几分钟。 tv set is not working well.电视机有毛病了。 'd like to have my hair cut.我想理个发。 157. how do you want it?您想理什么式样的? a trim，and cut the sides fairly short，but not so much at the back.修剪一下就行了。两边剪短些，但后面不要剪得太多。 off the top?顶上不要剪吗? ，a little off the top.嗯，稍微剪一点。 you like a shave or shampoo?您要不要修面或洗头? want a haircut and a shave，please.我想理发和修面。 well，and how would you like your haircut，sir?好的，您喜欢什么发式? you want me to trim your moustache?要我为您修剪一下小胡子吗? ， could you cut a little more off the temple?好，能不能把两边鬓角再剪短些? that satisfactory?您看这样满意吗? else i can do for you?还要我为您做些什么吗? want a facial.我想做面部美容。 facials start with a thorough cleansing.面部美容大都是先彻底清洁面部皮肤。 'll take the half-hour facial with make-up.我要做半小时美容外加化妆。 'm going to tianjln early tomorrow morning.我明天一大早要去天津。 i would like to request an early morning call.因此我想让你们明天早上叫醒我。 what time would you like us to call you tomorrow morning?您想让我们明天早上什么时候叫醒您? i have to be at the conference room of the garden hotel in tianjin by 10 o'clock.但我是10点钟必须赶到天津花园宾馆会议室。 means that i'll have to be on the road by 7 o'clock at the latest.就是说我明天早晨最迟也要7点钟上路。 that case，i would like you to call me at 5∶45?那样的话，你们明早5点45分叫醒我好吗? we will wake you up at 5∶45 tomorrow morning.好，那么我们明早5点45分叫醒您。 you do me a favour， miss?小姐，能帮个忙吗? wonder if your hotel has the morning call service.不知道你们饭店是否有叫早服务。 you like a morning call?您要叫醒服务吗? want to go to the bund to enjoy the morning scenery there.我想到外滩去欣赏那儿的景色。 what time do you want me to call you up，sir?您要我什么时候叫醒您? 6 sharp tomorrow morning， please.请在明早6点钟。 don't want to disturb my neighbors.电话叫醒，我不想吵醒邻居。 'd like to pay my bill now.我想现在结账。 name and room number，please?请问您的姓名和房间号码? you used any hotel services this morning?请问您今天早晨是否用过旅馆内的服务设施? nights at 90 us dollors each， and here are the meals that you had at the makes a total of 665 us 个晚上，每晚90美元，加上膳食费，总共是660美元。 i pay by credit card?我可以用信用卡支付吗? sign your name here.请您在这里签名。 191. excuse me. we're leaving 'd like to pay our bills now.劳驾。我们今天要离去了。我希望现在就把账结清。 the way，i'd like to tell you that the check-out time is 12∶00 noon，sir.先生，顺便告诉您，结账后离开旅馆时间是12点。 193. how about the charge for the days you shared the room with your friend?这几天您的朋友与您同住费用怎么办呢? add to my account.请记在我的账里。 'd like to book a double room for tuesday next week.下周二我想订一个双人房间。 's the price difference?两种房间的价格有什么不同? double room with a front view is 140 dollars per night，one with a rear view is15dollars per night.一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。
酒店英语情景对话视频网站
you used any hotel services this morning or had breakfast at the hotel dining room，格林先生，今天早晨您是否用过旅馆服务设施，或在旅馆餐厅用过早餐? ，my friend and i just had breakfast at the dining room，but we didn't use any services.是的，我的朋友与我在餐厅刚用过早餐，但是我们没有使用过任何服务设施。 total for the eight days is five hundred sixty yuan and eighty 天来总计是560元8角。 think i'll take the one with a front view then.我想我还是要阳面的吧。 long will you be staying?您打算住多久? 'll be leaving sunday morning.我们将在星期天上午离开。 we look forward to seeing you next tuesday.我们盼望下周二见到您。 'd like to book a single room with bath from the after-noon of october 4 to the morning of october 10.我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。 do have a single room available for those dates.我们确实有一个单间，在这段时间可以用。 10. what is the rate， please?请问房费多少? current rate is$ 50 per night.现行房费是50美元一天。 12. what services come with that?这个价格包括哪些服务项目呢? sounds not bad at all. i'll take it.听起来还不错。这个房间我要了。 14. by the way， i'd like a quiet room away from the street if the is possible.顺便说一下，如有可能我想要一个不临街的安静房间。 to our hotel.欢迎光临。 you have got altogether four pieces of baggage?您一共带了4件行李，是不是? 17. let me have a check again.让我再看一下。 reception desk is straight ahead.接待处就在前面。 you， please.你先请。 me， where can i buy some cigarettes?劳驾。我到哪儿可买到香烟? is a shop on the ground floor.一楼有个商店。 sells both chinese and foreign cigarettes.在那儿可买到中国香烟和外国香烟。 i also get some souvenirs there?也可以买到纪念品吗? is a counter selling all kinds of souvenirs.有个柜台出售各种各样的纪念品。 me，where is the restaurant?劳驾，请问饭厅在哪儿? have chinese restaurant and a western-style one do you perfer 我们有中餐厅和西餐厅，你愿意去哪个? 'd like to try some chinese food today.今天我想尝尝中国菜。 want a double room with a bath.我要一间有浴室的双人房。 much a day do you charge?每天收费多少? is hundred yuan a day including heating fee， but excluding service charge.一百元一天，包括供暖费但不包括服务费。 's quite reasonable.收费十分合理。 long do you intend to stay in this hotel?您准备住多久? you got through with the check-in procedure?你是否已经办妥住宿登记手续? 34. can i book a single room for my friend beforehand as he will arrive in shanghai tomorrow morning?我能为我的朋友预订一间单人房吗?他将于明天早上到达上海。 you mind filling in this form and pay a hundred yuan in advance for him.请填好并预付一百元钱。 is a receipt for paying in keep it.这是预付款收据，请收好。 you any vacant(spare) room in the hotel?旅馆里有空余房间吗? ， we have no vacant(spare) room for you. but i can recommend you to the orient hotel where you may get a spare room.对不起，我们已经客满了。但是我可以介绍您去东方饭店，那里有空余的房间。 afternoon， my room number is mail for me?下午好!我的房号是321。有我的信吗? have two letters and one telegram， also a message was left by a lady before one hour.有的。您有两封信和一封电报，一小时前有一位小姐来电话留言给您。 'll mail a letter to airmail.我要寄一封航空信到美国。 much do i have to pay for you?我要付多少钱? letter generally mails to america—europe—africa by airmail. first 20 grams is 20 yuan.通常一封寄到美国、欧洲、非洲的航空信，20克收费20元。 ， we do have a reservation for you.对了，我们这儿是有您预订的房间。 you please fill out this form while i prepare your key card for you?请您把这份表填好，我同时就给您开出入证，好吗? should i fill in under room number?“房间号码”这一栏我该怎么填呢? 'll put in the room number for you later on.过会儿我来给您填上房间号码。 forgot to put in the date of your departure.您忘了填写离店日期了。 here is your key， room number is 1420.给您房间的钥匙，布拉德利先生。您的房间号码是1420。 is on the 14th floor and the daily rate is$90.房间在14层，每天的房费是90美元。51. please make sure that you have it with you all the time.请务必随时带着它。 52. my business negotiation has progressed much more slowly than i had expected.我的业务谈判进行得比我原先预料的慢了许多。 53. i wonder if it is possible for me to extend my stay at this hotel for two days.我想知道是否可以让我在这儿多呆两天。 'll take a look at the hotel's booking situation.我来查看一下本店房间的预订情况。 'm glad that we'll be able to accept your extension re-quest.很高兴我们有办法接受您延长住宿的要求。 56. but i'm afraid that it will be necessary for us to ask you to change rooms for the last two nights.不过，恐怕最后两天我们得请您搬到别的房间去。 57. we have already let your room to another gentleman.我们已经把您住的房间租给了另外一位先生。 58. that's no problem at all.没问题。 this everything， sir?这是全部东西吗，先生? 's the light switch.这是电灯开关。 's the closet and there's the bathroom.这儿是壁柜。这儿是洗澡间。 62. will there be anything else， sir?还有什么事吗，先生? 63. well，if you need anything else，please call room service.噢，如果你有什么事，请叫房间服务。 64. let me help you with your luggage.我来帮您拿行李。 's very kind of you to do so.你这样做使我很感激。 's your room number， please?请问您的房间号码? 67. and by the way， could i have a look at your room card?顺便问一句，我可以看一下您的房卡吗? do you like this room?您觉得这个房间怎么样? 's also quite spacious.房间也很宽敞。 70. do you mind if i put your luggage by the wardrobe?我把您的行李搁在衣柜旁边好吗? the way， could you tell me about your hotel service?顺便问问，你能不能给我讲一下宾馆服务的情况? there any place in the hotel where we can amuse our-selves?旅馆里有娱乐场所吗? you want to take a walk， you can go to the garden.如果您想散步，可以去花园。 is a recreation centre on the ground floor.在一楼有个娱乐中心。 75. you can play billiards，table tennis，bridge，and go bowl-ing.您可以去打打台球、乒乓球、桥牌和保龄球。 there a place where we can listen to some music?有听音乐的地方吗? 77. there is a music teahouse where you can enjoy both classical music such as beethoven，mozart，liszt，and mode rnmusic，while having some chinese tea or other soft drinks.有个音乐茶座，您可以一边欣赏古典音乐，如贝多芬、莫扎特、李斯特的乐曲和现代音乐，一边品尝中国茶和软饮料。 78. would you please tell me the daily service hours of the dining room?请告诉我餐厅每天的服务时间，好吗? 7∶00 10∶00 serving all day long.从早上七时一直到晚上十时，几乎全天供应。 80. when will the bar and cafe open?酒吧和咖啡馆什么时间开放? 3∶00 midnight.从下午三点到晚上十二点。 the guest house offer any other service?宾馆里还有哪些服务项目? have a barber shop， a laundry， a store， post and telegram services，a newspaper stand，a billiard，table tennis， video games and so on.我们有理发室、洗衣房、小卖部、邮电服务、报刊供应柜、弹子房、乒乓球和电子游戏。 's jolly good!这太好了! where can i have my laundry done?脏衣服送到哪里去洗? can i do for you?夫人。我能为您做些什么? 'm looking for a man whose name is john.我在寻找一位男士，他的名字叫约翰。 you tell me his room number， please?请问他的房间号码是多少? suppose it is 735.我想他的房间号码是735号。 the way， please show me where the lift is?顺便请指点我电梯在什么地方? need some information about touring hangzhou.我想了解关于游览杭州的情况。 92. there are two trains going to hangzhou every morning， and . 每天早晨有两列火车到杭州，49次列车和79次列车。 time does this train leave?这列火车什么时间发车? 94. could you get me two tickets for tomorrow here?你能否在这儿卖给我两张明天的车票? 'm looking for a friend， . could you tell me if he is in the hotel?我在找一位朋友，布朗先生。你能告诉我他是住在这个饭店吗? a minute，'ll see if he is registered.请稍等片刻，我看看他是否登记了。 are in suite 705. let me phone him.他们住在705号套房，我来给他打电话。 said he's waiting for you in his room.布朗先生说他在房间里等您。 i come in?我是客房的，可以进来吗? would you like me to do your room，sir?您要我什么时间来给你打扫房间呢，先生? can do it now if you like.如果您愿意，现在就可以打扫。 would like you to go and get me a flask of hot water.我想请你给我拿一瓶开水来。 'm sorry that your flask is empty.很抱歉您的水壶空了。 i do the turn-down service for you now?现在可以为您收拾房间了吗? ，thank you see，we are having some friends over.噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。 you come back in three hours?你能不能过3小时再来整理? ，'ll let the overnight staff know.当然可以，女士。我会转告夜班服务员。 you tidy up a bit in the bathroom?请整理一下浴室好吗? 've just taken a bath and it is quite a mess now.我刚洗了澡，那儿乱糟糟的。 ，please bring us a bottle of just boiled water.此外，请给我们带瓶刚烧开的水来。 's growing you like me to draw the curtains for you?天黑下来了，要不要我拉上窗帘? there anything i can do for you?您还有什么事要我做吗? 'm always at your service.乐意效劳。 you any laundry?对不起，请问有没有要洗的衣服? laundry man is here to collect it.洗衣房服务员来这儿收要洗的衣服了。 you have any，please just leave it in the laundry bag behind the bathroom door.如果您有衣服要洗，请放在浴室门后的洗衣袋里。 tell us or notify in the list whether you need your clothes ironed，washed，dry-cleaned or mended and also what time you want to get them back.请告诉我们或在洗衣单上写明您的衣服是否需要熨烫，水洗，干洗或缝补，还要写明何时需要取衣服。 if there is any laundry damage?如果你们洗衣时损坏了衣服怎么办? such a case，the hotel should certainly pay for it.如果是这样，饭店当然应该赔偿。 you send someone up for my laundry，please?请问，你们能派人来收要洗的衣服吗? valet will be up in a few minutes.洗熨工马上就到。 the color run in the wash?洗衣时会掉色吗? 'll dry-clean the dress.我们将干洗这条裙子。 'll stitch it before washing.我们会在洗之前把衬里缝好。 can i have my laundry back?我何时能取回洗的衣服呢? would you like express service or same-day?不过，您是要快洗服务还是当日取? 'd like this sweater to be washed by hand in cold water.这件毛衣要用冷水手洗。 you change the room for me? it's too noisy.能给我换个房间吗?这儿太吵了。 wife was woken up several times by the noise the baggage elevator made.我妻子被运送行李的电梯发出的嘈杂声弄醒了几次。 said it was too much for her.她说这使她难以忍受。 'm awfully sorry，sir.非常对不起，先生。 do apologize.我向您道歉。 problem，sir.没问题，先生。 'll manage it，but we don't have any spare room today.我们会尽力办到，但是今天我们没有空余房间。 you wait till tomorrow?等到明天好吗? hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep.我希望明天晚上我们能呆在一套安静的房间里睡个好觉。 if there is anything more you need， please let us know.如果还需要别的什么东西，请告诉我们。 light in this room is too dim.这房间里的灯光太暗了。 get me a brighter one.请给我换个亮的。 ，'ll be back right away.好的，先生，我马上就回来。 room is too cold for feel rather cold when i sleep.这房间太冷了，我睡觉时感到很冷。 seems to be something wrong with the toilet.我房间里的抽水马桶好像出了点毛病。 'll send someone to repair it immediately.我们会马上派人来修的。 's the trouble?哪儿坏啦? toilet doesn't flush.抽水马桶不放水了。 me ，it's clogged.让我看看。噢，堵住了。 water tap drips all night long.水龙头一整夜滴水。 part needs to be will be back soon.有个零件要换了。我片刻就来。 ，i'm afraid there's something wrong with the tv.噢，电视机好像有些毛病。 picture is wobbly.图像不稳定。 'm i have a look at it?很遗憾，我可以看看吗? 'll send for an electrician from the maintenance department.我去请维修部的电工来。 can have it repaired.我们能找人修理。 wait just a few minutes.请稍等几分钟。 tv set is not working well.电视机有毛病了。 'd like to have my hair cut.我想理个发。 157. how do you want it?您想理什么式样的? a trim，and cut the sides fairly short，but not so much at the back.修剪一下就行了。两边剪短些，但后面不要剪得太多。 off the top?顶上不要剪吗? ，a little off the top.嗯，稍微剪一点。 you like a shave or shampoo?您要不要修面或洗头? want a haircut and a shave，please.我想理发和修面。 well，and how would you like your haircut，sir?好的，您喜欢什么发式? you want me to trim your moustache?要我为您修剪一下小胡子吗? ， could you cut a little more off the temple?好，能不能把两边鬓角再剪短些? that satisfactory?您看这样满意吗? else i can do for you?还要我为您做些什么吗? want a facial.我想做面部美容。 facials start with a thorough cleansing.面部美容大都是先彻底清洁面部皮肤。 'll take the half-hour facial with make-up.我要做半小时美容外加化妆。 'm going to tianjln early tomorrow morning.我明天一大早要去天津。 i would like to request an early morning call.因此我想让你们明天早上叫醒我。 what time would you like us to call you tomorrow morning?您想让我们明天早上什么时候叫醒您? i have to be at the conference room of the garden hotel in tianjin by 10 o'clock.但我是10点钟必须赶到天津花园宾馆会议室。 means that i'll have to be on the road by 7 o'clock at the latest.就是说我明天早晨最迟也要7点钟上路。 that case，i would like you to call me at 5∶45?那样的话，你们明早5点45分叫醒我好吗? we will wake you up at 5∶45 tomorrow morning.好，那么我们明早5点45分叫醒您。 you do me a favour， miss?小姐，能帮个忙吗? wonder if your hotel has the morning call service.不知道你们饭店是否有叫早服务。 you like a morning call?您要叫醒服务吗? want to go to the bund to enjoy the morning scenery there.我想到外滩去欣赏那儿的景色。 what time do you want me to call you up，sir?您要我什么时候叫醒您? 6 sharp tomorrow morning， please.请在明早6点钟。 don't want to disturb my neighbors.电话叫醒，我不想吵醒邻居。 'd like to pay my bill now.我想现在结账。 name and room number，please?请问您的姓名和房间号码? you used any hotel services this morning?请问您今天早晨是否用过旅馆内的服务设施? nights at 90 us dollors each， and here are the meals that you had at the makes a total of 665 us 个晚上，每晚90美元，加上膳食费，总共是660美元。 i pay by credit card?我可以用信用卡支付吗? sign your name here.请您在这里签名。 191. excuse me. we're leaving 'd like to pay our bills now.劳驾。我们今天要离去了。我希望现在就把账结清。 the way，i'd like to tell you that the check-out time is 12∶00 noon，sir.先生，顺便告诉您，结账后离开旅馆时间是12点。 193. how about the charge for the days you shared the room with your friend?这几天您的朋友与您同住费用怎么办呢? add to my account.请记在我的账里。 'd like to book a double room for tuesday next week.下周二我想订一个双人房间。 's the price difference?两种房间的价格有什么不同? double room with a front view is 140 dollars per night，one with a rear view is15dollars per night.一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。
出门在外，住是一个大问题，要是去到国外旅游怎么用英语去预定酒店入住酒店呢?下面是酒店英语口语情景对话，一起来了解下吧：【酒店英语口语情景对话】R:Good afternoon,Sir and I help you?下午好,先生夫人,需要我帮忙吗?G:Good afternoon,I'm Jack wife and I have just 'd like to have a room at your hotel for tonight.下午好,我是杰克威尔逊.我和我的妻子刚刚抵达我们需要今晚在旅店住一晚R:Welcome to our you made any reservations?欢迎来到我们旅馆,你有预约吗?G:I'm afraid you arrange a twin-bed room with a bath for us?恐怕没有.你能安排一个可以洗澡的双人床房间吗?R:Wait a moment,please...Oh,Room 1111 is available,which commands a good view of Huangpu River.请等一下.哦,可以用1111室,它临黄浦江的景色 .G:Great,l'll take much do you charge?太好了,我定了,多少钱?R:RMB 720 Yuan720元G:OK好的R:Please show me your passports and fill in this registration form.请让我看看你的护照,并填写登记表.G:I'll take care of it.我会搞定的.R:Thank you please pay RMB 1500 Yuan as deposit?需要付1500元.G:Here you are给你R: is the receipt,key and the room card to Room bellman will show you up with your hope you'll enjoy your stay with us.这是收据,这是1111房间的钥匙和房卡.侍者将带您和您的行李去你的房间.我希望您能在这里过得愉快.G:That's very kind of you.【酒店退房英语对话】A:What's the matter?A:有什么事情?B:Checking out, :我要退房。A:Can I have your keys,please? Thank you. Here's your :能把钥匙给我吗?谢谢。这是您的账单。B:Excuse me. What are these charges?B:对不起。这几笔钱是怎么回事?A:Oh,these are the phone charges and these are for something from the ;哦，这些是电话费，这些是酒吧里的开销。B:Wait a minute. I made a phone call , but I never made a :等等。我是打过一个电话，可我没有打过外线啊。A:I know, sir. Those aren't telephone company charges. Those are hotel :我知道。先生。这些不是电话公司的收费，这些是旅馆收的。B:Isn't that a bit excessive?B:这是不是有点过分?A:I'm sorry,sir. It's our ;对不起，先生。这是我们的规矩。B:OK. Here is the :好了。给你钱。A:Thank you. Welcome to our hotel :谢谢。欢迎再来。【酒店预订客房英语对话】Reservationist(R): Good afternoon. What can I do for you?下午好，我能帮您什么吗?Client (C) : Good afternoon. I’m calling from Beijing Foreign Trade Company. Is it possible for me to have a suite?下午好，这里是北京外贸公司，我想订一间套房，有吗?R: Certainly, can you give me your name please, sir?有的，先生，可以告诉我您的名字吗?C: West, : Thank you, Mr. West. But by the way, how long will you stay here?谢谢，WEST先生。请问你要住多久呢?C: I’ll stay here for quite a long time.我将会住很长一段时间的。R: I’m glad you will be staying at our hotel for a long time.很高兴你将会在我们酒店长住。C: How much is the suite, please?请问套房多少钱呢?R: Your suite is 320 yuan (RMB) per day.您订的套房一天是320元。C: Does that include attendance?有包括服务费吗?R:Three hundred and twenty yuan a day, service 元一天，包含服务费。C: Meals included?餐费有包含在内吗?R: Meals are extra, not included.餐费是另外算的，不包含在内。C: What services come with that?都还有些其他的什么服务吗?R: For three hundred and twenty yuan a day, you will have one bedroom with air-conditioning, a sitting room, a bathroom, a colour TV set, a telephone and a major international newspaper delivered to your room every day.您的房间有一间带空调的卧室，一间客厅，一间浴室，一台彩电，一部电话并且每天都有主要的国际新闻报送到您的房间。C: Do I have to pay in advance?我需要提前预付吗?R: Yes, you may pay half of it. The account will be settled later.要的，您需要先预付一半，稍后会设定一个帐户。C: On which floor is the suite?套房在几楼呢?R: We have reserved two suites for you to choose. One is on the first floor, the other on the thirteenth floor. Both of them have a bathroom and face to the south.我们提供两个套房供您选择。一个是在一楼，另一个是在十三楼。两个套房都带浴室并且都是朝南的。C: What’s the difference between them?它们之间有什么不同呢?R: The conditions and the prices are the same. No difference.。条件和价格都是一样的，没什么不同。C: Which is quiet? I want a quiet one. I hate noise at night.哪一间更安静?R: The one on the thirteenth floor is very quiet. The room number is 1316.三楼的那一间是非常安静的。房间号是1316。C: I think I’ll take the one on the thirteenth floor.。我想我还是订三楼的那一间吧。R: OK. And your arrival and departure dates?好的，那您抵店和离店的日期是?C: I don’t know, but it could be seventeen to twenty days.不知道，但是大概会住17至20天吧。R: Then we can only confirm a room from the 10th to the 27th. I’m afraid we won’t be able to guarantee you the room after the 27th.那我们只能确认一个房间给您，从10号至27号，恐怕我们不能保证27号之后有房间给您了。C: What if there isn’t any room then?是不是那之后都没有房间了?R: Don’t worry, sir, We can either put you on a waiting list or find you a room in a nearby hotel.不要急，先生，我们也可以将您列在等候名单上或者在最近的地方为您找一家酒店。C: Fine, thank you. Good-bye.好的，谢谢，再见。【酒店引客进房英语对话】Floor Attendant (FA): (Smiling) Good afternoon, sir and madam. Did you have a nice trip? 下午好，先生女士，您们旅途愉快吗?Mr. Bellow (B): Yes, thanks. 是的，谢谢。FA: Welcome to the ninth floor. I’m the floor attendant. Just let me know if there is anything I can do for you.欢迎到9楼，我是楼层服务员。如果有什么需要，请告诉我。B: Where is Room 908, please? 908房在哪儿呢?FA: Ah, Mr. and Mrs. Bellow. Would you care to step this way, please? It is along 先生、夫人，请走好，沿着这儿走就可以了。Mrs. Bellow(M):Oh, how do you know our name?你是怎么会知道我们的名字?FA: It was on the arrival list for room we are. May I have your key, please? Let me open the door for you.您们的名字在908房的预抵名单上，把房间的钥匙给我好吗?我帮您们开门。B: Here it is. 在这。FA (Knocks at the door first, opens it, and precedes the guests into the room and turns on the light) This way, please.(先敲门，然后引领客人进房间并开灯)这边请。B: Thank you. When will our baggage arrive?谢谢，我们的行李什么时候送上来?FA: Your suitcases will be here shortly. The bellman is handling them.您们的行李马上就送上来了。行李员正在处理当中。B: Very well(Looking around the room.) 非常好(环视房间)FA: How do you like this room? 您觉得这房间怎么样呢?M: Oh, it looks comfortable and cozy. We like it very much.看起来很舒适。我们很喜欢。FA: (Drawing the curtains aside) The room is facing south and commands a good view of the Huangpu River.(把窗帘拉开)这房间朝南并面对着黄浦江，景色很好。M: Yes, how lovely it is! 是的，真的很美!FA:(Handing the room key to Mr. Bellow) Here is your key, Mr. Bellow.(把房间钥匙交给BELLOW先生)这是您的钥匙。
一、 check in 1. c: good morning. can i help you? g: yes. i would like to check out. could i have my bill. please? c: certainly, sir, may i know your name and your room number, please ? g: dennis black, room 1108. c: all right. here is your bill, mr. black. the total is 1800 yuan. g: the figure seems right. c: how would you like to pay, mr. black , in cash or by credit card ? g: in cash. here is the money. c: thank you, mr. black . just a moment, please , i’ll write out a receipt for you . : good morning. can i help you? g: yes, i’d like to check out now . c: can i have your name and room number, please ? g: john smith, room 1208 . c: may i have your room key, please ? g: sure. here you are. c: just a moment, please…..mr. smith . here is your bill. would you like to check it ? g: i’m sorry . what’s the 20 yuan for ? c: that’s for the drinks you ordered from your room . g: i see . c: how would you like to make payment , mr. smith ? g: i’d like to pay in cash . c: that’ll be 2180 yuan . g: here you are . c: here’s your change and receipt , mr. smith , i’ll send a bellman up to get your luggage. g: thank you . c: you are welcome , good-bye . 二、 check out 1. c : good afternoon , sir . welcome to our hotel . may i help you ? g: yes. i booked a room one week ago . c: may i have your name please , sir ? g: john smith. c: just a moment , sir . while i look through out list. yes , we do have a reservation for you , mr. smith. a city view single room with bath . you’ve paid yuan rmb as a deposit . is that correct ? g: that’s it . c: would you please fill in this registration card , sir ? g: sure . here you are. i think i’ve filled in everything correctly . c: let me see …name , address, nationality, forwarding address , passport number , signature and date of departure . oh , here , sir . you forget to fill in the date of departure. may i fill it in for you ? you are leaving on… g: october 24. c: may i see your passport , please ? thank you ,sir. now everything is in order . and here is your key . mr. smith . your room number is 1107. it’s on the 11th floor and your room rate is 500 rmb per night . here is your key card with all the information on your booking, the hotel services and the hotel rules and regulations on it. please make sure that you have it with you all the time. you need to show it when you sign for your meals and drinks in the restaurants and the bars. g: yes, i’ll keep it with care , thank you . c: i hope you enjoy yours stay with us. 2. c: good afternoon, madam. can i help you? g: good afternoon, i want a single room, please . c: have you made a reservation? g: no, i haven’t. c: how long do you want to stay? g: three days. c: i’ll see what we have, madam. oh, yes. i can offer you a room on the eight floor. g: fine. c: may i see your passport? g: of course. here you are. c: thank you. madam. could you fill in this form, please? g: yes. here it is. c: thank you, here is your key. it’s room 808 on the eight floor. g: thank you very much. good night. 三、 reservation 1. c: good morning . this is room reservation . may i help you ? g: yes , i’d like to book a room , please . c: fine , for which date ? g: for oct. 1st . c: for how many nights ? g: two nights. c: a single room or a double room ? g: a double room . c: could you give me your name , please ? g: mr. john cook . c: may i have your telephone number , please ? g: c: what time do you expect to arrive , sir ? g: at about . c: fine , mr. jone cook , a double room for oct .1st and 2nd . g: that is right . good-bye . c: good-bye and we are looking forward to seeing you . 2. c: good morning . room reservation . can i help you ? g: i’d like to make a reservation . c: when for ? g: for sept .9th . c: for how long ? g: about a week . c: could you hold the line , please ? i’ll check…. thank you for waiting , sir . i’m afraid our hotel is fully booked on those days . g: that’s all right . c: we’re very sorry , sir . we hope you understand a、did you ask them to send more blankets up?these blankets they use are too thin. 你有叫他们多送一些毯子上来吗?这些毯子太薄了。 b、no, i didn't think of it. 我没想到。 a、i will call them. 我来打电话好了。 b、front desk. 柜台，您好。 a、hello. yes. i would like some more blankets in my room. it's too cold. 喂，我想多要一些毯子，房间里面太冷了。 b、and your room number, ma'am? 请问你的房间号码是? a、i'm in room 224. we need a lot of blankets. 224 ，我们需要很多毯子。 b、alright, i'll have someone bring them right away. 好的，我立刻请人送过去。 a、thank you. may i ask you one more thing? 谢谢，可以再拜托一件事吗? b、of course, ma'am. 当然可以。 a、my husband and i would like a wake-up call tomorrow morning. 我先生和我想要明天早上的起床服务。 b、what time would you like that? 几点钟呢? a、7:30. 七点半。 b、alright. a wake-up call at 7:30 am. room 224. anything else? 好的，224 号房，早上七点半起床服务。还需要其它的吗? a、no, nothing else. 不用了。
入住酒店英语情景对话视频
英语对话课教学要以培养学生语言交际能力为目的,注重丰富的情景设计,学习实用易学的句型表达。我整理了酒店办理入住英语对话，欢迎阅读!
R:
Good to the Yunshan i help you,sir?
下午好。欢迎来到云山饭店。先生需要我帮忙吗?
G:
'd like to check in,please.
是的，我想登记入住。
R:
Certainly, i have your name,please?
好的，先生请告诉我你的姓名?
G:
Yes,it's Charlie White.
查理怀特
R:
Do you have a reservation with us,sir?
先生，有向我们预订吗?
G:
Yes,for tonight.
是的，今晚
R:
Just a moment,'ll check our reservation record...Thank you for waiting, reservation is for a single room for three you fill in the registration form,please?
请等一下。我查一下我们的预定记录。。。让您久等了。先生，你预定的是一个单人间，住3晚。请您填写登记表，好吗?
G:
Sure.
好的
R:
May i confirm your departure date?
我想确认你的离开日期
G:
Yes,i should be leaving on the 8th.
恩，我应该在8号离开
R:
How would you like to make payment?
请问你想怎么付款?
G:
By Visa Card.
Visa 卡
R:
May i take a print of the card,please?Thank you, room is 888 on the 8th a moment bellman will show you to your hope you will enjoy your stay here.
我能刷卡了吗?谢谢。你的房间在8楼888号。请稍等片刻。阿贝尔的人会告诉你你的房间，希望你能在这里过得愉快。
On October 2nd, Steven checks in.
十月二号，史蒂文入住宾馆。
Clerk: Good afternoon. Can I help you?
职员：下午好，请问您有什么需要?
Steven: Yes, I would like to check in.
史蒂文：我要入住。
Clerk: Do you have a reservation?
职员：您有预订吗?
Steven: Yes, my name is Steven Smith. I have a reservation from October 2nd to October 6th. I called last week.
史蒂文：是的，我叫史蒂文·史密斯，预订了10月2日到10日的房间。我上周打的电话。
Clerk: Wait a moment, please. Oh, yes, Steven Smith. It's for a single room with a bath. Is that right?
职员：请稍等。是的，史蒂文·史密斯。您订的是带浴室的单人间，对吧?
Steven: Yes, that's right.
史蒂文：是的。
Clerk: Now, Mr. Smith, could you fill out this registration form, please?
职员：史密斯先生，现在请您填一下这个登记表格好吗?
Steven: OK. By the way. Where is the restaurant?
史蒂文：好的。顺便问一下，餐厅在哪里?
Clerk: The restaurant is on the second floor. Here is the key to your room. It's on the 6th floor, room 609. The elevator is over there. And we also have a cafeteria on the top floor, if you would like something to drink, you can also call room service.
职员：餐厅在2楼。这是您房间的钥匙。您的房间在6楼，609房间，电梯在那边。我们在顶层还有一个自助餐厅，如果你想喝点什么，也可以拨打房间服务电话。
Steven: Thank you.
史蒂文：谢谢你.
Guest: Hello, I’d like to check in please. 你好，我想入住贵酒店。
Hotel staff: Certainly. Can I have the name please? 当然可以，能把姓名给我吗?
Guest: Mr Harold Smith. Harold Smith先生。
Hotel staff: Ok, Are you checking out tomorrow?好的，您是明天退房吗?
Guest: Yes, I am. That’s right. 是的没错，是明天退房。
Hotel staff: Will you need a wake up call, sir? 先生您需要唤醒服务吗?
Guest: Yes please. At . 是的，请在早上唤醒我。
Hotel staff: Ok then, your room is 502 on the fifth floor. Breakfast is served between and 9am. Enjoy your stay.好的。您的房间号码是五层的502房间。早餐是早晨到9点。祝您入住愉快。
Guest: Thank you.谢谢你。
you used any hotel services this morning or had breakfast at the hotel dining room，格林先生，今天早晨您是否用过旅馆服务设施，或在旅馆餐厅用过早餐? ，my friend and i just had breakfast at the dining room，but we didn't use any services.是的，我的朋友与我在餐厅刚用过早餐，但是我们没有使用过任何服务设施。 total for the eight days is five hundred sixty yuan and eighty 天来总计是560元8角。 think i'll take the one with a front view then.我想我还是要阳面的吧。 long will you be staying?您打算住多久? 'll be leaving sunday morning.我们将在星期天上午离开。 we look forward to seeing you next tuesday.我们盼望下周二见到您。 'd like to book a single room with bath from the after-noon of october 4 to the morning of october 10.我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。 do have a single room available for those dates.我们确实有一个单间，在这段时间可以用。 10. what is the rate， please?请问房费多少? current rate is$ 50 per night.现行房费是50美元一天。 12. what services come with that?这个价格包括哪些服务项目呢? sounds not bad at all. i'll take it.听起来还不错。这个房间我要了。 14. by the way， i'd like a quiet room away from the street if the is possible.顺便说一下，如有可能我想要一个不临街的安静房间。 to our hotel.欢迎光临。 you have got altogether four pieces of baggage?您一共带了4件行李，是不是? 17. let me have a check again.让我再看一下。 reception desk is straight ahead.接待处就在前面。 you， please.你先请。 me， where can i buy some cigarettes?劳驾。我到哪儿可买到香烟? is a shop on the ground floor.一楼有个商店。 sells both chinese and foreign cigarettes.在那儿可买到中国香烟和外国香烟。 i also get some souvenirs there?也可以买到纪念品吗? is a counter selling all kinds of souvenirs.有个柜台出售各种各样的纪念品。 me，where is the restaurant?劳驾，请问饭厅在哪儿? have chinese restaurant and a western-style one do you perfer 我们有中餐厅和西餐厅，你愿意去哪个? 'd like to try some chinese food today.今天我想尝尝中国菜。 want a double room with a bath.我要一间有浴室的双人房。 much a day do you charge?每天收费多少? is hundred yuan a day including heating fee， but excluding service charge.一百元一天，包括供暖费但不包括服务费。 's quite reasonable.收费十分合理。 long do you intend to stay in this hotel?您准备住多久? you got through with the check-in procedure?你是否已经办妥住宿登记手续? 34. can i book a single room for my friend beforehand as he will arrive in shanghai tomorrow morning?我能为我的朋友预订一间单人房吗?他将于明天早上到达上海。 you mind filling in this form and pay a hundred yuan in advance for him.请填好并预付一百元钱。 is a receipt for paying in keep it.这是预付款收据，请收好。 you any vacant(spare) room in the hotel?旅馆里有空余房间吗? ， we have no vacant(spare) room for you. but i can recommend you to the orient hotel where you may get a spare room.对不起，我们已经客满了。但是我可以介绍您去东方饭店，那里有空余的房间。 afternoon， my room number is mail for me?下午好!我的房号是321。有我的信吗? have two letters and one telegram， also a message was left by a lady before one hour.有的。您有两封信和一封电报，一小时前有一位小姐来电话留言给您。 'll mail a letter to airmail.我要寄一封航空信到美国。 much do i have to pay for you?我要付多少钱? letter generally mails to america—europe—africa by airmail. first 20 grams is 20 yuan.通常一封寄到美国、欧洲、非洲的航空信，20克收费20元。 ， we do have a reservation for you.对了，我们这儿是有您预订的房间。 you please fill out this form while i prepare your key card for you?请您把这份表填好，我同时就给您开出入证，好吗? should i fill in under room number?“房间号码”这一栏我该怎么填呢? 'll put in the room number for you later on.过会儿我来给您填上房间号码。 forgot to put in the date of your departure.您忘了填写离店日期了。 here is your key， room number is 1420.给您房间的钥匙，布拉德利先生。您的房间号码是1420。 is on the 14th floor and the daily rate is$90.房间在14层，每天的房费是90美元。51. please make sure that you have it with you all the time.请务必随时带着它。 52. my business negotiation has progressed much more slowly than i had expected.我的业务谈判进行得比我原先预料的慢了许多。 53. i wonder if it is possible for me to extend my stay at this hotel for two days.我想知道是否可以让我在这儿多呆两天。 'll take a look at the hotel's booking situation.我来查看一下本店房间的预订情况。 'm glad that we'll be able to accept your extension re-quest.很高兴我们有办法接受您延长住宿的要求。 56. but i'm afraid that it will be necessary for us to ask you to change rooms for the last two nights.不过，恐怕最后两天我们得请您搬到别的房间去。 57. we have already let your room to another gentleman.我们已经把您住的房间租给了另外一位先生。 58. that's no problem at all.没问题。 this everything， sir?这是全部东西吗，先生? 's the light switch.这是电灯开关。 's the closet and there's the bathroom.这儿是壁柜。这儿是洗澡间。 62. will there be anything else， sir?还有什么事吗，先生? 63. well，if you need anything else，please call room service.噢，如果你有什么事，请叫房间服务。 64. let me help you with your luggage.我来帮您拿行李。 's very kind of you to do so.你这样做使我很感激。 's your room number， please?请问您的房间号码? 67. and by the way， could i have a look at your room card?顺便问一句，我可以看一下您的房卡吗? do you like this room?您觉得这个房间怎么样? 's also quite spacious.房间也很宽敞。 70. do you mind if i put your luggage by the wardrobe?我把您的行李搁在衣柜旁边好吗? the way， could you tell me about your hotel service?顺便问问，你能不能给我讲一下宾馆服务的情况? there any place in the hotel where we can amuse our-selves?旅馆里有娱乐场所吗? you want to take a walk， you can go to the garden.如果您想散步，可以去花园。 is a recreation centre on the ground floor.在一楼有个娱乐中心。 75. you can play billiards，table tennis，bridge，and go bowl-ing.您可以去打打台球、乒乓球、桥牌和保龄球。 there a place where we can listen to some music?有听音乐的地方吗? 77. there is a music teahouse where you can enjoy both classical music such as beethoven，mozart，liszt，and mode rnmusic，while having some chinese tea or other soft drinks.有个音乐茶座，您可以一边欣赏古典音乐，如贝多芬、莫扎特、李斯特的乐曲和现代音乐，一边品尝中国茶和软饮料。 78. would you please tell me the daily service hours of the dining room?请告诉我餐厅每天的服务时间，好吗? 7∶00 10∶00 serving all day long.从早上七时一直到晚上十时，几乎全天供应。 80. when will the bar and cafe open?酒吧和咖啡馆什么时间开放? 3∶00 midnight.从下午三点到晚上十二点。 the guest house offer any other service?宾馆里还有哪些服务项目? have a barber shop， a laundry， a store， post and telegram services，a newspaper stand，a billiard，table tennis， video games and so on.我们有理发室、洗衣房、小卖部、邮电服务、报刊供应柜、弹子房、乒乓球和电子游戏。 's jolly good!这太好了! where can i have my laundry done?脏衣服送到哪里去洗? can i do for you?夫人。我能为您做些什么? 'm looking for a man whose name is john.我在寻找一位男士，他的名字叫约翰。 you tell me his room number， please?请问他的房间号码是多少? suppose it is 735.我想他的房间号码是735号。 the way， please show me where the lift is?顺便请指点我电梯在什么地方? need some information about touring hangzhou.我想了解关于游览杭州的情况。 92. there are two trains going to hangzhou every morning， and . 每天早晨有两列火车到杭州，49次列车和79次列车。 time does this train leave?这列火车什么时间发车? 94. could you get me two tickets for tomorrow here?你能否在这儿卖给我两张明天的车票? 'm looking for a friend， . could you tell me if he is in the hotel?我在找一位朋友，布朗先生。你能告诉我他是住在这个饭店吗? a minute，'ll see if he is registered.请稍等片刻，我看看他是否登记了。 are in suite 705. let me phone him.他们住在705号套房，我来给他打电话。 said he's waiting for you in his room.布朗先生说他在房间里等您。 i come in?我是客房的，可以进来吗? would you like me to do your room，sir?您要我什么时间来给你打扫房间呢，先生? can do it now if you like.如果您愿意，现在就可以打扫。 would like you to go and get me a flask of hot water.我想请你给我拿一瓶开水来。 'm sorry that your flask is empty.很抱歉您的水壶空了。 i do the turn-down service for you now?现在可以为您收拾房间了吗? ，thank you see，we are having some friends over.噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。 you come back in three hours?你能不能过3小时再来整理? ，'ll let the overnight staff know.当然可以，女士。我会转告夜班服务员。 you tidy up a bit in the bathroom?请整理一下浴室好吗? 've just taken a bath and it is quite a mess now.我刚洗了澡，那儿乱糟糟的。 ，please bring us a bottle of just boiled water.此外，请给我们带瓶刚烧开的水来。 's growing you like me to draw the curtains for you?天黑下来了，要不要我拉上窗帘? there anything i can do for you?您还有什么事要我做吗? 'm always at your service.乐意效劳。 you any laundry?对不起，请问有没有要洗的衣服? laundry man is here to collect it.洗衣房服务员来这儿收要洗的衣服了。 you have any，please just leave it in the laundry bag behind the bathroom door.如果您有衣服要洗，请放在浴室门后的洗衣袋里。 tell us or notify in the list whether you need your clothes ironed，washed，dry-cleaned or mended and also what time you want to get them back.请告诉我们或在洗衣单上写明您的衣服是否需要熨烫，水洗，干洗或缝补，还要写明何时需要取衣服。 if there is any laundry damage?如果你们洗衣时损坏了衣服怎么办? such a case，the hotel should certainly pay for it.如果是这样，饭店当然应该赔偿。 you send someone up for my laundry，please?请问，你们能派人来收要洗的衣服吗? valet will be up in a few minutes.洗熨工马上就到。 the color run in the wash?洗衣时会掉色吗? 'll dry-clean the dress.我们将干洗这条裙子。 'll stitch it before washing.我们会在洗之前把衬里缝好。 can i have my laundry back?我何时能取回洗的衣服呢? would you like express service or same-day?不过，您是要快洗服务还是当日取? 'd like this sweater to be washed by hand in cold water.这件毛衣要用冷水手洗。 you change the room for me? it's too noisy.能给我换个房间吗?这儿太吵了。 wife was woken up several times by the noise the baggage elevator made.我妻子被运送行李的电梯发出的嘈杂声弄醒了几次。 said it was too much for her.她说这使她难以忍受。 'm awfully sorry，sir.非常对不起，先生。 do apologize.我向您道歉。 problem，sir.没问题，先生。 'll manage it，but we don't have any spare room today.我们会尽力办到，但是今天我们没有空余房间。 you wait till tomorrow?等到明天好吗? hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep.我希望明天晚上我们能呆在一套安静的房间里睡个好觉。 if there is anything more you need， please let us know.如果还需要别的什么东西，请告诉我们。 light in this room is too dim.这房间里的灯光太暗了。 get me a brighter one.请给我换个亮的。 ，'ll be back right away.好的，先生，我马上就回来。 room is too cold for feel rather cold when i sleep.这房间太冷了，我睡觉时感到很冷。 seems to be something wrong with the toilet.我房间里的抽水马桶好像出了点毛病。 'll send someone to repair it immediately.我们会马上派人来修的。 's the trouble?哪儿坏啦? toilet doesn't flush.抽水马桶不放水了。 me ，it's clogged.让我看看。噢，堵住了。 water tap drips all night long.水龙头一整夜滴水。 part needs to be will be back soon.有个零件要换了。我片刻就来。 ，i'm afraid there's something wrong with the tv.噢，电视机好像有些毛病。 picture is wobbly.图像不稳定。 'm i have a look at it?很遗憾，我可以看看吗? 'll send for an electrician from the maintenance department.我去请维修部的电工来。 can have it repaired.我们能找人修理。 wait just a few minutes.请稍等几分钟。 tv set is not working well.电视机有毛病了。 'd like to have my hair cut.我想理个发。 157. how do you want it?您想理什么式样的? a trim，and cut the sides fairly short，but not so much at the back.修剪一下就行了。两边剪短些，但后面不要剪得太多。 off the top?顶上不要剪吗? ，a little off the top.嗯，稍微剪一点。 you like a shave or shampoo?您要不要修面或洗头? want a haircut and a shave，please.我想理发和修面。 well，and how would you like your haircut，sir?好的，您喜欢什么发式? you want me to trim your moustache?要我为您修剪一下小胡子吗? ， could you cut a little more off the temple?好，能不能把两边鬓角再剪短些? that satisfactory?您看这样满意吗? else i can do for you?还要我为您做些什么吗? want a facial.我想做面部美容。 facials start with a thorough cleansing.面部美容大都是先彻底清洁面部皮肤。 'll take the half-hour facial with make-up.我要做半小时美容外加化妆。 'm going to tianjln early tomorrow morning.我明天一大早要去天津。 i would like to request an early morning call.因此我想让你们明天早上叫醒我。 what time would you like us to call you tomorrow morning?您想让我们明天早上什么时候叫醒您? i have to be at the conference room of the garden hotel in tianjin by 10 o'clock.但我是10点钟必须赶到天津花园宾馆会议室。 means that i'll have to be on the road by 7 o'clock at the latest.就是说我明天早晨最迟也要7点钟上路。 that case，i would like you to call me at 5∶45?那样的话，你们明早5点45分叫醒我好吗? we will wake you up at 5∶45 tomorrow morning.好，那么我们明早5点45分叫醒您。 you do me a favour， miss?小姐，能帮个忙吗? wonder if your hotel has the morning call service.不知道你们饭店是否有叫早服务。 you like a morning call?您要叫醒服务吗? want to go to the bund to enjoy the morning scenery there.我想到外滩去欣赏那儿的景色。 what time do you want me to call you up，sir?您要我什么时候叫醒您? 6 sharp tomorrow morning， please.请在明早6点钟。 don't want to disturb my neighbors.电话叫醒，我不想吵醒邻居。 'd like to pay my bill now.我想现在结账。 name and room number，please?请问您的姓名和房间号码? you used any hotel services this morning?请问您今天早晨是否用过旅馆内的服务设施? nights at 90 us dollors each， and here are the meals that you had at the makes a total of 665 us 个晚上，每晚90美元，加上膳食费，总共是660美元。 i pay by credit card?我可以用信用卡支付吗? sign your name here.请您在这里签名。 191. excuse me. we're leaving 'd like to pay our bills now.劳驾。我们今天要离去了。我希望现在就把账结清。 the way，i'd like to tell you that the check-out time is 12∶00 noon，sir.先生，顺便告诉您，结账后离开旅馆时间是12点。 193. how about the charge for the days you shared the room with your friend?这几天您的朋友与您同住费用怎么办呢? add to my account.请记在我的账里。 'd like to book a double room for tuesday next week.下周二我想订一个双人房间。 's the price difference?两种房间的价格有什么不同? double room with a front view is 140 dollars per night，one with a rear view is15dollars per night.一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。
小学英语对话课是整个小学英语教学的重要组成部分,主要内容以丰富的对话情境、简单的英语句型表达和课文相关的话题为主,主要目的是培养小学生初步运用英语语言进行交际的能力。我整理了入住酒店英语情景对话，欢迎阅读!
(A：Receptionist/the waitress B：Guest)
A: Good afternoon. Welcome to Qingdao Sea-view Garden Hotel. Can I help you, sir?
B: Well, I’m~~~ from `````. I’d like to check in, please.
A: All right. Do you have a reservation with us, sir?
B: Sorry, I didn’t book any room before. I would like to know which standard room do you have ?
A: Wait a moment, please。 We have triple room, standard double room, and standard single room. What kind of room do you need?
B ：what’s the price for standard double room?
A：oh，sir。the price for standard double room is 288 Yuan。
B: What! Why is so expensive?
A：yes，sir。Our hotel is an international 5-star chain hotel，and adopts international standard price。triple room is 476 yuan, is 288 yuan, and standard single room is 136 yuan. all the room has TV, AC (air conditioner), free internet access and breakfast. Oh, excuse me ，the dinning room locates at 6th floor, between 7am to 9am.
B：OK， I know now。i’d like to check in a standard double room.
A: All right. how many days are you planning to stay?
B: oh, I want to stay here for 3 days.
A: one moment, please. Sir，please show your ID ，just like driver's license, passport or ID card。
B：here you are。
A：wait a moment ，please。
Could you please fill in the registration card?
B: Sure. Here it is. Is it all right?
A: Yes, thanks. Your room number is 202. Here is your key. The room bellman will show you to your room. I hope you will enjoy your stay. the check-out time is 1pm of forth day later。
B: Thank you.
A：you’re welcome。Good luck。
C=Front Office Clerk 前台服务员 G=Guest 顾客
C：Good afternoon. Welcome to XX hotel. May I help you?
下午好!欢迎光临 xx 酒店。能为您效劳吗?
G：Yes, I’d like to check-in,pleae.
我要登记住宿。
C：Certaily,sir. May I have your name ,please?
好的，先生。请问大名?
G：I’m Lawrence Brown.
我叫劳伦斯.布朗。
C：Do you have a reservation with us. Mr. Brown?
布朗先生，您预订了房间了吗?
G：Yes, from tonight.
是的，预订了。从今晚开始。
C：Just a moment please. I’ll check our reservation record. (After a while) Thank you for waiting, . Your reservation is for a twin from March 5th to 7th for three nights. Is that right?
请稍后，我检查一下预订记录。(过了一会儿)让您久等了，布朗先生。您预订了从 3 月 5 日到 7
日 3 个晚上的双床间，是这样的吗?
G：Exactly.
对。
C：Could you fill out the registration form, please?
请填写这张登记表好吗?
G：Fine(Fill the form)
好的(填写表格)
C：How would you like to make payment?
您打算如何付款呢?
G：By American Express Card.
用美国运通信用卡。
C：May I take a print of the card ,please?
请让我划印一下你的卡，好吗?
G：Sure, here you are.
好的，给你。
C：Thank you, Mr. Brown. Your room number is ’s on the 8th floor. A bellman will show you the room. Please enjoy your stay.
谢谢您，布朗先生。您的房间是 8 楼的 2809 好房，服务员会带您过去，希望您住得愉快。
YOU: Hello, My name is Dennis. I have a reservation.
HOTEL CLERK: Certainly, sir. (CHECKS THE RESERVATION SYSTEM) Yes, would you like a room facing the pool or the ocean?
YOU:. Is there a difference in price between the two?
HOTEL CLERK: Yes, the rooms that face the ocean are $100 per night, while the ones facing the pool are $80 per night.
YOU:. OK, I'll go with the one facing the ocean, please.
HOTEL CLERK: And you would like that for three nights, correct?
YOU:. Yes, that's right.
HOTEL CLERK: I'll have the porter bring up your bags.
YOU:. No, that's fine, I'll do it myself.
酒店预订英语情景对话视频
'd like to book a double room for Tuesday next week．下周二我想订一个双人房间。
2．What's the price difference ？两种房间的价格有什么不同？
3．A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night．一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。
4．I think I'll take the one with a front view then．我想我还是要阳面的吧。
5．How long will you be staying？您打算住多久？
酒店英语情景对话
作为酒店每天都会遇到形形色色的客人和状况，为了提高酒店的服务质量获得客人的认可和满意就需要从各方面提高酒店工作人员的素质和能力。其中就需要酒店工作人员掌握一定的酒店英语口语，让国外的客人满意。本专题整理了丰富的酒店英语情景对话、口语资料，帮助酒店工作人员提高英语能力。
他将呆在那里住一个星期。他向接待员要求一个豪华套房。 A: Hello ,this is the the Grand View Hotel. what can I do for you? 您好，这里是深圳景轩酒店，很乐意为您服务。 B: I’d like to make a reservation in your hotel. 我想在你的酒店预定房间。 A: Sure. Whats your expected date of arrival? 当然可以。您什么时候来？ I’ll arrive the day after tomorrow. 后天到。 A: How many rooms would you like? 您要几间房？ B: One single room. Whats the rate? 一间单人房。什么价格？ A：The rate of the rooms varies from 80 yuan to 8000 yuan. You can choose whatever you like. 房间价格不等，从80元到8000元，任你选择。 B：I'd like to book a deluxe room. 我想订一间豪华的房间。 A: I’ll check. There is just one left. The apartment rents for 3000yuan a night.我查一下，正好还有一间。这套房间每晚租金每晚为3000元。 B: OK. I’ll book this one. 那好，我就定这间吧。 A：Yes，sure。 How many nights wil you be staying? 你要住几天？ B: seven nights. 七个晚上。 A：OK. May I have your name? 好的，请问您的名字？ B：Johnson. A：ok，welcome to China.
若是旅游时没有事先预订酒店，就算我们会英语那又怎么样呢?下面是我给大家整理的打电话订酒店的英语对话，供大家参阅!
Scene:The telephone rings. The Reservations (R) answers the phone.
R: Reservations. May I help you?
Client(C): Yes. The American People-to-people Education Delegation will be visiting Shanghai at the end of this month. I’d like to book 10 double rooms with twin beds for five days.
R: For which dates?
C: For May 23rd, 24th, … and 27th.
R: One moment please, sir.
(The reservations check the list.)
Yes, we can confirm 10 rooms for five days.
C: Thank you. Is there a special rate for a group reservation?
R: Yes, there is a 10 per cent discount.
C: That’s fine.
R: By the way, how will they be getting to Shanghai? Will they be coming by air?
C: Yes.
R: Could you give me the flight number, please, in case the plane’s late?
C: Oh, sorry. I don’t know the flight number, but I’ll let you know by phone tomorrow.
R: Thank you, sir.
C: Oh, yes. According to the program, they’ll have a meeting on the 25th. Have you got a big conference hall?
R: Yes, sir, we have a very nice multi-function hall, but you’ll have to speak to the manager about that. Please hold on a moment and I’ll see if I can put you through.
此外，随着服务业的发展，饭店会越来越注重个性化服务，尽量满足客人的需求，所以如果你有什么特殊对房间的要求，也可以在预约时提出，使你在饭店的休息可以更加舒适和方便，何乐而不为呢。
C:
Good morning, this is the Front i help you,sir?
早上好，这是前台。需要我帮忙吗,先生?
G:
yes,i'dlike to reserve a room.
是的，我想要订个房间
C:
Thank you, which date?
谢谢，先生。订哪一点的?
G:
From November 9th
11月9日起
C:
For how many nights?
住几晚?
G:
For two nights.
两晚
C:
How many guests will there be in your party?
有多少人和你一起?
G:
Just my wife and i
仅仅和我的妻子
C:
Which kind of room would you prefer,a double or a twin?
你想订哪种类型的房间，一张双人床还是两张单人床的?
G:
A twin，please
两张单人的吧
C:
Could you hold the line,please?i'll check our room availability for those days,thank you for waiting, have a twin at RMB 1000 Yuan and atRMB 1500 Yuan,which would you prefer?
能稍等下吗?我将帮你查一下这几天我们的客房供应情况，让你久等了，我们这有一间1000元和1500的，你喜欢哪一种?
G:
We'll take the one at RMB15OO Yuan.
我们要1500的那间吧
C:
Certainly, you give me your name,please?
好的，先生，请你告诉我你们的姓名吗?
G:
Yes,it's John Davis,D-a-v-i-s.
是的，约翰戴维斯，D-a-v-i-s.
C:
I have your phone number,please?
戴维斯先生，你能告诉我你的电话号码吗?
G:
Yes,the number is 01-5639-1875.
电话是01-5639-1875
C:
What time do you expect to arrive,sir?
什么时候到呢，先生?
G:
Oh,around . ,i suppose.
大概上午8点吧
C:
I'd like to confirm your reservation, twin room for at RMB 1500 Yuan per night for two nights from November 9th to November name is Steve and we're looking forward to serving you.
我想确定下您的预定信息，先生。你和你的夫人一间价格为1500元的双人房。从11月9日到11月11日住两个晚上，我叫史蒂夫，期待你们的光临!
Scene:Henry Bellow (B) and Margaret Bellow (M), an American couple, are going to spend their Holidays in China. Now Mr. Bellow is making a reservation at Haitian Hotel in Shanghai through a long distance call.
Reservations (R): Shanghai Haitian Hotel. Reservation Desk. Can I help you?
B: I’m calling from New York. I’d like to book a room in your hotel.
R: What kind of room would you like, sir? We have single rooms, double rooms, suitesand Deluxe suites in Japanese, British, Roman, French and presidential styles.
B: A British suite, please.
R: Would you like breakfast?
B: No, thanks.
R: Can you give me your name please, sir?
B: Bellow. B-E-L-L-O-W.
R: Thank you, Mr. Bellow. And your arrival and departure dates?
B: From May 26th to May 29th.
R: Very well, Mr. Bellow. British suite without breakfast from May 26th to May 29th. Am I correct, Mr. Bellow?
B: Yes, thank you.
R: What time will you be arriving, Mr. Bellow?
B: Around 5:00 .
R: All right. You’ll be expected to be here then.
B: That’s fine. Thank you, madam. Good-bye.
R: Good-bye.
Scene: The Reservations (R) answers the phone as soon as it rings.
R: Reception. Can I help you?
Client (C): I’d like to book a single room with shower for Mr. George Smith. He plans to arrive on the 20th of this month.
R: How long will he be staying?
C: I don’t know, but it could be anything from seven to tend.
R: Then we can only confirm a room from the 20th to the 27th. I’m afraid we won’t be able to guarantee him a room after the 27th. We usually have high occupancies in the peak seasons.
C: What if there isn’t any room then?
R: Don’t worry, sir. We can either put him on a waiting list or find him a room in a nearby hotel.
C: Fine. How much do you charge for a single room with breakfast?
R: For one night, the hotel cost would be 200 yuan. How will he be paying, sir?
C: His company will cover all the expenses. We’ll send you a check right away.
R: Thank you, sir.
C: Thank you. Good-bye.
他将呆在那里住一个星期。他向接待员要求一个豪华套房。 A: Hello ,this is the the Grand View Hotel. what can I do for you? 您好，这里是深圳景轩酒店，很乐意为您服务。 B: I’d like to make a reservation in your hotel. 我想在你的酒店预定房间。 A: Sure. Whats your expected date of arrival? 当然可以。您什么时候来？ I’ll arrive the day after tomorrow. 后天到。 A: How many rooms would you like? 您要几间房？ B: One single room. Whats the rate? 一间单人房。什么价格？ A：The rate of the rooms varies from 80 yuan to 8000 yuan. You can choose whatever you like. 房间价格不等，从80元到8000元，任你选择。 B：I'd like to book a deluxe room. 我想订一间豪华的房间。 A: I’ll check. There is just one left. The apartment rents for 3000yuan a night. 我查一下，正好还有一间。这套房间每晚租金每晚为3000元。 B: OK. I’ll book this one. 那好，我就定这间吧。 A：Yes，sure。 How many nights wil you be staying? 你要住几天？ B: seven nights. 七个晚上。 A：OK. May I have your name? 好的，请问您的名字？ B：Johnson. A：ok，welcome to China.
酒店入住英语情景对话视频
英语情景会话 酒店前台订房， 希望对大家有帮助。
1、住一周的顾客打折吗 A Hello, sir. Have you reserved already? 您好，先生。您预订了房间了吗? B No, is there a single room left? 没有，还有空的单人间吗? A Yes, how long will you intend to stay? 有，您打算住多久? B For a week or so. Do you give discount for a week or more? 大概一个星期吧。你们对住一个星期或更久的顾客打折吗? A Yes, we give 5% discount for a week and 12% for 2 weeks. 有折扣，对住一个星期的顾客我们打 95 折，两个星期的打 88 折。
B All right. I will take a room for a week. Here is my passport. 好的，我在这里住一个星期。这是我的护照。2、我想多住几天 A Good morning, sir. Can I help you? 早上好，先生，有什么可以为您服务的? B I'm due to check out tomorrow, but I'd like to extend my stay by two days. 我明天应该结账，但是我还想再住两天。
A Could I have your name and room number? 我可以问一下您的姓名和房间号吗? B Tom Black in Room 207. 汤姆· 布莱克，207 房间。
A Please wait a moment, Mr. Black. I'll have to check the reservation records... I'm sorry, but we are expecting several tour groups to arrive today. They have booked all the rooms on the 10th floor. 请稍等，布莱克先生。我得查一下预订记录 ……对不起，今天我们要接 待几个旅行团。他们预定了 10 层的所有房间。
B What can be done then?那怎么办呢? A If you don't mind transferring to another room, we may manage it for you. We usually have cancellations or no-shows. 如果您愿意搬到另外一个房间住，我们可以为您安排一下。我们通常会 有取消的预订或者没有来的客人。
B That's quite all right. Thank you. 那太好了，谢谢你。
A It's my pleasure. 愿意为您服务。
3、我想订一个标准间 A Hello, reservation desk. How can I help you? 您好。预约服务。我能为您做什么? B I’d like to book a room. 我想要订一个房间。
A What kind of room would you like, Ma’am? We got single rooms, double rooms, standard rooms, suites and deluxe suites. 您需要什么样的房间，女士?我们有单人间，双人间，标准间，套间和豪 华套间。
B What’s the rate for a standard room? 标准间的价格是多少? A $79 a night. 79 美元每晚。
B I’d like a standard room. 我想订一个标准间。
A What date would you check in, Ma’am? 请问您几号入住? B December 23rd, please. 12 月 23 日。
A How long do you plan to stay? 您计划住几天? B 4 天。
A Could you give me your name and phone number? 能告诉我您的名字和电话号码吗? B Nancy Brown. My phone number’s .Nancy Brown 。
我的电话是 7096785643。
A Thanks. What time will you arrive? 谢谢。您会在几点到达? B Around 3pm. 大概下午 3 点。
A Very good. Your reservation confirmation number is NB13579. Thank you for booking in our hotel. Can I help you with anything else today? 好的。您的预约确认号码是 NB13579。谢谢您选择我们的旅馆。还有什 么其他事我可以帮您吗? B No, that’s it. Thank you very much. 没有了。谢谢。
4、 我想订一个复式套房 A Hello, reservation desk. Can I help you? 您好，这里是预约服务。我能帮您吗? B Yes. I’d like to book a duplex suite. 是的。我想订一个复式套房。
A What day would you like to reserve the suite for, sir? 先生，您需要预约哪天? B Next Friday. 下个星期五。
A I’m sorry, sir. We can’t accept reservations for next Friday due to over booking. May I suggest another hotel, sir? 很抱歉，先生。我们不能接受下个星期五的预订，因为房间已经订满了。
我可以为您推荐一家其他的宾馆吗? B Oh, thank you very much. 好的，谢谢。A Please hold the line. I’ll see if there is a duplex suite available on that day. (a minute later) Sir? Holiday Inn is available for your need. 请不要挂断。我看看是否在那一天那里的复式套房还有空房。(一分钟之 后)先生，您还在吗?假日旅店可以满足您的要求。如何用英语打电话订房 情景对话。
Good morning, this is the Front i help you,sir? 早上好，这是前台。需要我帮忙吗,先生? yes,i'dlike to reserve a room. 是的，我想要订个房间 Thank you, which date? 谢谢，先生。订哪一点的? From November 9th 11 月 9 日起 For how many nights? 住几晚? For two nights. 两晚 How many guests will there be in your party? 有多少人和你一起? Just my wife and i 仅仅和我的妻子 Which kind of room would you prefer,a double or a twin? 你想订哪种类型的房间，一张双人床还是两张单人床的? A twin，please 两张单人的吧Could you hold the line,please?i'll check our room availability for those days,thank you for waiting, have a twin at RMB 1000 Yuan and atRMB 1500 Yuan,which would you prefer? 能稍等下吗?我将帮你查一下这几天我们的客房供应情况，让你久等了， 我们这有一间 1000 元和 1500 的，你喜欢哪一种? We'll take the one at RMB15OO Yuan. 我们要 1500 的那间吧 Certainly, you give me your name,please? 好的，先生，请你告诉我你们的姓名吗? Yes,it's John Davis,D-a-v-i-s. 是的，约翰戴维斯，D-a-v-i-s. I have your phone number,please? 戴维斯先生，你能告诉我你的电话号码吗? Yes,the number is 01-5639-1875. 电话是 01-5639-1875 What time do you expect to arrive,sir? 什么时候到呢，先生? Oh,around . ,i suppose. 大概上午 8 点吧 I'd like to confirm your reservation, twin room for at RMB 1500 Yuan per night for two nights from November 9th to November name is Steve and we're looking forward to serving you. 我想确定下您的预定信息，先生。你和你的夫人一间价格为 1500 元的双 人房。从 11 月 9 日到 11 月 11 日住两个晚上，我叫史蒂夫，期待你们的光 临!
接受预订――电话预订 接受预订――电话预订 ――铃响 3 声之内接电话。
服务员：您好！华正宾馆前台。
客 人：我要订房。
服务员：好的，请问您要预订哪一天的房间？ 客 人：今天的一间大床房，住一天，房价是多少？ 服务员：大床房的房价是（请报门市价） ，请您贵姓？ 客 人：张小明。
服务员：张小明先生，请问您是我们的会员吗？ 客 人：是的， 服务员：请问您何时到达酒店呢？ 客 人：下午 17：00 左右吧。
服务员：好的，房间为您保留到 18：00 好吗？ 客 人：可以。
服务员：张先生，方便留下联系电话吗？ 客 人：。
服务员：好的。张先生，您预订了一间今天的大床房，住一天， 房价为***元，会员 折，下午 17：00 到达酒店，房间保留到 18 点，联系电话是，对吗？ 客 人：是的。
服务员：张先生，您还有什么需要我帮忙的吗？ 客 人：可以了。
服务员：感谢您的来电，再见！接受预订――上门预订 接受预订――上门预订 ――服务员：先生/小姐，您好。请问有什么可以帮您？ 客 人：我要预订房间。
服务员：好的，请问您要预订哪一天的房间？ 客 人：10 月 20 日的房间。
服务员：请问您要预定什么房型的房间？ 客 人：大床房，2 间。
服务员：好的，请稍等，我查询一下预订情况。…… 对不起，让您久等了。10 月 20 日 2 间大床房可以为您预订。请 问您的全名？ 客 人：王婧。
服务员：王小姐，请问您要预住几天？ 客 人：2 天。
服务员：请问您是我们的会员吗？ 客 人：不是。
（适时为客人推荐会员卡） 服务员：请问您何时到达酒店呢？ 客 人：下午 17：00 左右吧。
服务员：好的，房间为您保留到 18：00 好吗？ 客 人：可以。
服务员：王小姐，方便留下联系电话吗？ 客 人：。
服务员：好的。王小姐，您预订了 10 月 20 日的 2 间大床房，住 2 天，房价为 168 元/间，下午 17：00 到达酒店，房间保留到 18 点，联系电话是，对吗？ 客 人：是的。服务员：王小姐，您还有什么需要我帮忙的吗？ 客 人：可以了。
服务员：谢谢您的预订，我们期待您的光临。再见！ 客 人：再见。入住接待――入住 入住接待――入住 ――服务员：先生/小姐，欢迎光临！请问有什么可以帮您？ 客 人：我要入住。
服务员：请问您有预订吗？ 客 人：有的，李竟预订的。
服务员：好的，请稍等。
（查询预订资料核实客人信息） 李竟先生，您预订了今天的一间大床房，预住一天。
客 人：是的。
服务员：李先生，请问您是我们的会员吗？ 客 人：是的。
服务员：请您出示一下您的证件，谢谢。
（为客人填写登记单） 服务员：李先生，您的证件请收好。请您在登记单上确认签字， 谢谢。
客 人：好的。
服务员：请问您是预付现金还是信用卡？ 客 人：现金。
服务员：请先预付 XXX 元。
（验钞、唱票） 请在预付金凭证上签字，谢谢。
客 人：好的。
服务员： 这是您的房卡和钥匙， 您的房间在 XX 楼， 房号 XXXX。
电梯请往这边走。
（伴有手势指引）祝您在这里过的愉快帐务处理――消费挂帐 帐务处理――消费挂帐 ――服务员：您好，有什么需要帮忙的吗? 客 人：一份早餐。
服务员：好的，请问您是付现金还是转帐。
客 人：转帐。
服务员：先生，请出示您的房卡。…….谢谢。房卡请您保管好。
（双手递送房卡） 服务员：请您在转帐单上签字认可，需要转入餐费 XX 元。…… 谢谢。
服务员：这是您的早餐券，祝您用餐愉快！帐务处理――续住 帐务处理――续住 ――服务员：您好，请问有什么可以帮您的吗？ 客 人：我要续住。
服务员：好的，请问您的房号。……能否告诉我您的全名 (查询电脑，核实客人信息，了解余额情况)， 请问您还要续住几天？ 客 人：两天。
服务员：请问您是付现金还是信用卡？ 客 人：现金。
服务员：请您预付 XXX 元……谢谢。
（验钞、唱票） 服务员：请您在预付金凭证上签字……谢谢。
服务员：请出示您的房卡……谢谢。
（为客人重新制作房卡） 服务员：这是您的房卡和预付金凭证，请收好。感谢您的续住， 祝您愉快，再见。帐务处理――催帐 帐务处理――催帐 ――服务员：您好，我是前台服务员，请问您今天续住吗？ 客 人：是的。服务员：您能否抽空到前台重新制作钥匙，并加付 XXX 元预付 金？ 客 人：好的。
服务员：谢谢，再见。
客 人：再见帐务处理－－离店结帐 帐务处理－－离店结帐 －－服务员：您好，请问有什么可以帮您的吗？ 客 人：退房。
服务员：好的，请问您的房号？ 客 人：8402。
服务员：好的，请出示您的房卡钥匙和预付金凭证。
客 人：给你。
服务员：谢谢，请稍等。
（通知客房 XXXX 房间退房） 服务员：请问是 XXX 先生吗？（核对电脑信息） 客 人：是的。
服务员：您的房费是 XXX 元，餐费是 XX 元，电话费是 XX 元， 共计 XXX 元，对吗？ 客 人：对。
服务员：先生，这是您的帐单，请您核对并签字，谢谢。
服务员：这是您的发票和找零，请收好，谢谢。
（适时递上宾客意见征询表） 服务员：欢迎您再次光临，祝您旅途愉快，再见。
客 人：再见。帐务处理――会员卡销售 帐务处理――会员卡销售 ――服务员：您好，欢迎光临，请问有什么可以帮您的吗？ 客 人：你们的房价打折吗？服务员：我们酒店实行的是会员制，您可以成为我们的会员， 从而享受我们提供的会员价格。
客 人：有很多优惠吗。？ 服务员： 是的， 如果您长期商务出差等可以考虑加入我们的会员。
客 人：好的，我会考虑的，谢谢。
服务员：不客气，很高兴为您服务，欢迎您下次光临。前台服务――换房 前台服务――换房 ――服务员：您好，有什么可以帮您的吗？ 客 人：我是 8202 房间的客人，我房间的空调不热嘛，我要换 房。
服务员：很抱歉，给您带来了不便，我尽快为您安排解决。…… 我现在为您给换为 XXXX 房间，您看这样可以吗？ 客 人：可以。
服务员：请出示您的房卡，我为您制作新的房卡，谢谢。
服务员：请您在“宾客变更通知单”上签字认可……谢谢。
服务员：这是您的房卡，请收好。需要我们为您行李搬运吗？ 客 人：不用了，谢谢。
服务员：不客气，给您带来的不便我们深表歉意。
（及时通知工程人员对原房间进行检查维修）前台服务――留言服务 前台服务――留言服务 ――服务员：您好，华正前台，有什么可以帮您的吗？ 客 人：我想留言。
服务员：请告诉我客人的姓名和房号，好吗？ 客 人：8203，王艳小姐。
服务员：好的，请稍等。
（查询并核对电脑信息） 先生/小姐，请问您贵姓？客 人：我姓刘。
服务员：刘小姐，是否方便留下您的联系电话？ 客 人：。
服务员：好的，刘小姐，您对 8203 房间王艳小姐的留言是……， 对吗？ 客 人：对的。
服务员：刘小姐，还有什么事需要我帮忙吗？ 客 人：没有了，谢谢。
服务员：不客气，祝您愉快，再见。
客 人：再见。前台服务――问讯服务 前台服务――问讯服务 ――服务员：您好，前台服务员，有什么可以帮您的吗？ 客 人：我想去净月潭，不知道从酒店怎么走啊？ 服务员：您可以搭乘 XXX 车到净月下车便到了。
客 人：知道了。
服务员：先生/小姐，还有什么事需要我帮助的吗？ 客 人：没有了。
服务员：祝您愉快，再见。
客 人：再见。
（对于不清楚的问题，查询后给予答复） 服务员：对不起，请稍等。……到达那里的交通方式是…… （对不清楚，又一时查不到的信息，向客人说明，待查询后回复 客人） 服务员：我为您查询一下，请告诉我您的房号或联系方式，等我 查到后马上给你回复，您看怎么样？前台服务――叫醒服务 前台服务――叫醒服务 ――服务员：您好，前台。请问有什么可以帮您的吗？ 客 人：我要叫醒。
服务员：好的，请告诉我您的房号？ 客 人：8306 服务员：请问您贵姓啊？ 客 人：我姓陈。
服务员：陈小姐，请问您需要几点叫醒？ 客 人：明天早上 7：00。
服务员：好的，陈小姐，您是 8306 房间，需要明天早上 7：00 为您提供叫醒，对吗？ 客 人：是的，谢谢。
服务员：不客气。陈小姐，还有什么事需要我帮忙的吗？ 客 人：没有了。
服务员：祝您愉快，再见。
……第二天 服务员：陈小姐，早上好，我是前台服务员，现在是 7：00，您 的叫醒时间已到，祝您愉快，再见。
客 人：谢谢，再见。前台服务――商务服务 前台服务――商务服务 ――服务员：您好，请问有什么可以帮您的吗？ 客 人：我想复印一张文件。
服务员：好的，请问您需要复印 A3 还是 A4 纸？比例如何？ 客 人：复印 A4 纸 1 张，1：1 复印。
服务员：好的，请您将需要复印的原件给我……谢谢。服务员：这是您的复印件，您看可以吗？ 客 人：可以了，多少钱？ 服务员：1 元，原件请收好。
客 人：钱给你。
服务员：谢谢，很高兴为您服务，再见。前台服务――访客登记 前台服务――访客登记 ――服务员：您好，请问有什么可以帮您的吗？ 客 人：我要找 8206 的李伟先生。
服务员：好的， （核实电脑信息） ，请问您贵姓？ 客 人：我姓许。
服务员：许先生，请稍等。
（拨打客房电话）您好，李先生，我 是前台服务员，大堂有位许先生找您。
客人（李） ：知道了，请他上来。
服务员：好的，再见。
（对来访者说）许先生，李先生在房间等 您，请您出示证件并填写一下“访客登记单” ，谢谢。
服务员：李先生的房间在 2 楼，电梯请这边走（伴以手势） 。前台服务――接听电话 前台服务――接听电话 ――接听电话过程中，不得使用“喂” “嗯” “啊” ，始终用“您好” “好的” “是的” “明白”与客人交流。
服务员：您好，华正前台，请问有什么可以帮您？…… 服务员：好的，请稍等。…… 服务员：对不起，让您就等了。…… 服务员：请问您还有什么需要帮忙的吗？…… 服务员：感谢您的来电，祝您愉快，再见。…… （电话始终挂于客人之后）前台服务――行李寄存 前台服务――行李寄存 ――服务员：您好，有什么可以帮您的吗？ 客 人：我想寄存这件行李。
服务员：好的，请问您大约何时来取？ 客 人：2 小时以后吧。
服务员：好的，请您填写一下“行李寄存卡”好吗? 客 人：好的。
服务员：请您保管好行李卡的下半联，在取行李时使用。
客 人：好的。
服务员：先生/小姐，您已经办理好了寄存手续。请您放心，我 们会妥善保管您的物品。
客 人：好，谢谢。
服务员：不客气。客房开口服务服务员：您好、早上好、中午好、晚上好。
服务员：您先请。
服务员：祝您住店愉快。
服务员：欢迎下次再来，再见。进出门程序敲门，报身份。
服务员：您好，客房服务员。我可以进房打扫房间吗？ （客人在房间）客 人：我在忙呢。
服务员，请问何时方便为您打扫？ 客 人：下午 2 点以后吧。
服务员：好的。对不起，打扰您了，再见。洗衣服务敲门，报身份。
服务员：您好，客房服务员。可以进来吗？ 客 人：什么事？ 服务员：这是您昨天送洗的衣服，请您签收一下。
客 人：好的，没问题，谢谢。
服务员：不客气，很高兴为您服务，再见。
客 人：再见。开门服务客 人：服务员，帮我开一下 8401 的门，我钥匙忘带了。
服务员：对不起，请您到前台办理一下登记好吗？这是为了您的 安全。
客 人：好吧。
…… 客 人：这是单子，开一下门吧。
服务员：好的，请稍等。
（收下“开门通知单” ，为客人开门，敲 门，报身份）您好，客房服务员。
（开门后，对客人说）请进， 祝您愉快，再见。
（随后带上房门）送房服务客人打电话到总台要求增加卷纸。
服务员：您好，客房服务员。客 人：什么事？ 服务员：这是您需要的卷纸，请收好。
客 人：谢谢。
服务员：不客气，再见。
客 人：再见。餐厅接待服务 服务员：您好，欢迎光临。先生/小姐，请问您几位？ 客 人：两位。
服务员：好的，两位这边请。
（伴以手势指引） 服务员：先生/小姐，请坐。……这是菜单，请过目。
（适时为客人送上茶水）点菜服务服务员：您好，先生/小姐，请问需要点菜吗？（适时推荐本店 菜肴） 客 人：是的，我要…… 服务员： 好的， 您点的菜是……对吗？ （一定要复述客人的点菜） 客 人：对，快一点啊。
服务员：好的，请稍等。上菜服务服务员：对不起，打扰一下。XXXXX（报菜名） ，请慢用。结帐服务客 人：小姐，结帐。服务员：好的，请问您是我们的会员吗？ 客 人：不是。
服务员：请问您是现付还是转帐？ 客 人：现金。
服务员：好的，请稍等。
（打印帐单）这是您的帐单，请您核对 一下。
客 人：没问题，给你。
服务员：谢谢。……这是您的找零和发票，请收好。
客人离席。
服务员：谢谢您的光临，欢迎下次再来。再见。
客 人：再见。安保开口服务 安 保：您好、早上好、中午好、晚上好。
安 保：欢迎下次光临，再见。
叫车服务 安 保：先生/小姐，请问您需要叫车吗？ 客 人：好的，谢谢。
安 保：不客气，请稍等。……您要的车到了，请上车，再见。
客 人：再见。
前台接待客人入住酒店情景模拟 接待员：上午好，先生，欢迎光临，请问有什么可以帮您？ 客 人：我要住店接待员：请问先生您有预定吗？ 客 人：没有接待员：请问先生您贵姓？ 客 人：免贵姓赵接待员：请问，赵先生您是几个人入住呢？ 客 人：两个接待员：请问赵先生，您是需要一间房还是两间房呢？ 客 人：一间接待员：请问赵先生您是需要一张大床的房间还是两张单人 床的房间呢？ 客 人：一间大床的房间吧接待员：好的，赵先生，那您看豪华套房可以吗？原价是 1 880 元， 现在折后价是 938 元， 房间是一室一厅的， 一张舒适的大床，而且房间设施豪华，宽敞明亮。
客 人：这个太贵了，有没有便宜一点的？接待员：好的，赵先生，请稍等，我帮你查询一下，那如果 您要经济一点的有湖景房原价是 1180 元，折后价是 588 元，房间舒适安静而且可以欣赏到美丽的湖 景，可以吗？ 客 人：好吧。接待员;那请问赵先生您住几晚呢？ 客 人：两晚接待员：也就是您将于 12 月 3 日离店对吗？ 客 人：是的接待员：赵先生，麻烦您出示下您的身份证件，我现在帮您 做一下登记。
客 人：好的接待员：请问赵先生您是第一次入住我们酒店吗？ 客 人：是的接待员：这是我们酒店的宣传册，您可以浏览一下，另外， 我们酒店现在举办“冬季美食节”活动，赵先生可 以去我们酒店的中西餐厅品尝一下各地的美食。
客 人：好的接待员：这是您的身份证，请您收好，赵先生，您每晚的房 费是 588 元，您入住两晚，我们需要收您 3000 元 押金，您看您方便采取哪种方式支付呢，现金还是 信用卡？ 客 人：信用卡接待员：麻烦您出示一下您的信用卡，请问您的信用卡需要 密码吗？ 客 人：不需要接待员：我刷您 3000 元的预售权，请您在 POS 单上签字。
客 人：好的接待员：这是您的信用卡和收据，请您收好。
客 人：好接待员：请问赵先生，您有贵重物品需要寄存吗？ 客 人：没有接待员：麻烦赵先生您在入住登记单和欢迎卡上签一下字。
客 人：好的接待员：赵先生这是您的房卡，您的房间在 1088，您的房费 是包含早餐的，这是您的早餐券，你可以凭此券去 吃早餐，早餐在餐饮二楼中餐厅，早餐时间是早上 6：00-9：00.另外您在酒店的所有消费都可以凭房 卡签单挂帐。现在我把您的房卡交给我们的礼宾员， 他会带您去您的房间。请问赵先生还有什么可以帮 您？ 客 人：没有了接待员：赵先生，如果您有任何需要可随时与我们联系，我 们房务中心的分机号是 9，祝您住店愉快，再见。
英语对话课教学要以培养学生语言交际能力为目的,注重丰富的情景设计,学习实用易学的句型表达。我整理了酒店办理入住英语对话，欢迎阅读!
R:
Good to the Yunshan i help you,sir?
下午好。欢迎来到云山饭店。先生需要我帮忙吗?
G:
'd like to check in,please.
是的，我想登记入住。
R:
Certainly, i have your name,please?
好的，先生请告诉我你的姓名?
G:
Yes,it's Charlie White.
查理怀特
R:
Do you have a reservation with us,sir?
先生，有向我们预订吗?
G:
Yes,for tonight.
是的，今晚
R:
Just a moment,'ll check our reservation record...Thank you for waiting, reservation is for a single room for three you fill in the registration form,please?
请等一下。我查一下我们的预定记录。。。让您久等了。先生，你预定的是一个单人间，住3晚。请您填写登记表，好吗?
G:
Sure.
好的
R:
May i confirm your departure date?
我想确认你的离开日期
G:
Yes,i should be leaving on the 8th.
恩，我应该在8号离开
R:
How would you like to make payment?
请问你想怎么付款?
G:
By Visa Card.
Visa 卡
R:
May i take a print of the card,please?Thank you, room is 888 on the 8th a moment bellman will show you to your hope you will enjoy your stay here.
我能刷卡了吗?谢谢。你的房间在8楼888号。请稍等片刻。阿贝尔的人会告诉你你的房间，希望你能在这里过得愉快。
On October 2nd, Steven checks in.
十月二号，史蒂文入住宾馆。
Clerk: Good afternoon. Can I help you?
职员：下午好，请问您有什么需要?
Steven: Yes, I would like to check in.
史蒂文：我要入住。
Clerk: Do you have a reservation?
职员：您有预订吗?
Steven: Yes, my name is Steven Smith. I have a reservation from October 2nd to October 6th. I called last week.
史蒂文：是的，我叫史蒂文·史密斯，预订了10月2日到10日的房间。我上周打的电话。
Clerk: Wait a moment, please. Oh, yes, Steven Smith. It's for a single room with a bath. Is that right?
职员：请稍等。是的，史蒂文·史密斯。您订的是带浴室的单人间，对吧?
Steven: Yes, that's right.
史蒂文：是的。
Clerk: Now, Mr. Smith, could you fill out this registration form, please?
职员：史密斯先生，现在请您填一下这个登记表格好吗?
Steven: OK. By the way. Where is the restaurant?
史蒂文：好的。顺便问一下，餐厅在哪里?
Clerk: The restaurant is on the second floor. Here is the key to your room. It's on the 6th floor, room 609. The elevator is over there. And we also have a cafeteria on the top floor, if you would like something to drink, you can also call room service.
职员：餐厅在2楼。这是您房间的钥匙。您的房间在6楼，609房间，电梯在那边。我们在顶层还有一个自助餐厅，如果你想喝点什么，也可以拨打房间服务电话。
Steven: Thank you.
史蒂文：谢谢你.
Guest: Hello, I’d like to check in please. 你好，我想入住贵酒店。
Hotel staff: Certainly. Can I have the name please? 当然可以，能把姓名给我吗?
Guest: Mr Harold Smith. Harold Smith先生。
Hotel staff: Ok, Are you checking out tomorrow?好的，您是明天退房吗?
Guest: Yes, I am. That’s right. 是的没错，是明天退房。
Hotel staff: Will you need a wake up call, sir? 先生您需要唤醒服务吗?
Guest: Yes please. At . 是的，请在早上唤醒我。
Hotel staff: Ok then, your room is 502 on the fifth floor. Breakfast is served between and 9am. Enjoy your stay.好的。您的房间号码是五层的502房间。早餐是早晨到9点。祝您入住愉快。
Guest: Thank you.谢谢你。
小学英语对话课是整个小学英语教学的重要组成部分,主要内容以丰富的对话情境、简单的英语句型表达和课文相关的话题为主,主要目的是培养小学生初步运用英语语言进行交际的能力。我整理了入住酒店英语情景对话，欢迎阅读!
(A：Receptionist/the waitress B：Guest)
A: Good afternoon. Welcome to Qingdao Sea-view Garden Hotel. Can I help you, sir?
B: Well, I’m~~~ from `````. I’d like to check in, please.
A: All right. Do you have a reservation with us, sir?
B: Sorry, I didn’t book any room before. I would like to know which standard room do you have ?
A: Wait a moment, please。 We have triple room, standard double room, and standard single room. What kind of room do you need?
B ：what’s the price for standard double room?
A：oh，sir。the price for standard double room is 288 Yuan。
B: What! Why is so expensive?
A：yes，sir。Our hotel is an international 5-star chain hotel，and adopts international standard price。triple room is 476 yuan, is 288 yuan, and standard single room is 136 yuan. all the room has TV, AC (air conditioner), free internet access and breakfast. Oh, excuse me ，the dinning room locates at 6th floor, between 7am to 9am.
B：OK， I know now。i’d like to check in a standard double room.
A: All right. how many days are you planning to stay?
B: oh, I want to stay here for 3 days.
A: one moment, please. Sir，please show your ID ，just like driver's license, passport or ID card。
B：here you are。
A：wait a moment ，please。
Could you please fill in the registration card?
B: Sure. Here it is. Is it all right?
A: Yes, thanks. Your room number is 202. Here is your key. The room bellman will show you to your room. I hope you will enjoy your stay. the check-out time is 1pm of forth day later。
B: Thank you.
A：you’re welcome。Good luck。
C=Front Office Clerk 前台服务员 G=Guest 顾客
C：Good afternoon. Welcome to XX hotel. May I help you?
下午好!欢迎光临 xx 酒店。能为您效劳吗?
G：Yes, I’d like to check-in,pleae.
我要登记住宿。
C：Certaily,sir. May I have your name ,please?
好的，先生。请问大名?
G：I’m Lawrence Brown.
我叫劳伦斯.布朗。
C：Do you have a reservation with us. Mr. Brown?
布朗先生，您预订了房间了吗?
G：Yes, from tonight.
是的，预订了。从今晚开始。
C：Just a moment please. I’ll check our reservation record. (After a while) Thank you for waiting, . Your reservation is for a twin from March 5th to 7th for three nights. Is that right?
请稍后，我检查一下预订记录。(过了一会儿)让您久等了，布朗先生。您预订了从 3 月 5 日到 7
日 3 个晚上的双床间，是这样的吗?
G：Exactly.
对。
C：Could you fill out the registration form, please?
请填写这张登记表好吗?
G：Fine(Fill the form)
好的(填写表格)
C：How would you like to make payment?
您打算如何付款呢?
G：By American Express Card.
用美国运通信用卡。
C：May I take a print of the card ,please?
请让我划印一下你的卡，好吗?
G：Sure, here you are.
好的，给你。
C：Thank you, Mr. Brown. Your room number is ’s on the 8th floor. A bellman will show you the room. Please enjoy your stay.
谢谢您，布朗先生。您的房间是 8 楼的 2809 好房，服务员会带您过去，希望您住得愉快。
YOU: Hello, My name is Dennis. I have a reservation.
HOTEL CLERK: Certainly, sir. (CHECKS THE RESERVATION SYSTEM) Yes, would you like a room facing the pool or the ocean?
YOU:. Is there a difference in price between the two?
HOTEL CLERK: Yes, the rooms that face the ocean are $100 per night, while the ones facing the pool are $80 per night.
YOU:. OK, I'll go with the one facing the ocean, please.
HOTEL CLERK: And you would like that for three nights, correct?
YOU:. Yes, that's right.
HOTEL CLERK: I'll have the porter bring up your bags.
YOU:. No, that's fine, I'll do it myself.
