摘要：
电话客服常用的英语句子随着中国的对外交流的日趋频繁,对英语人才的需求增加,培养学生的英语口语能力显得尤其重要,这是社会发展的要求,也是学生终身发展的需要。我精心收集了关于电话英... 电话客服常用的英语句子
随着中国的对外交流的日趋频繁,对英语人才的需求增加,培养学生的英语口语能力显得尤其重要,这是社会发展的要求,也是学生终身发展的需要。我精心收集了关于电话英语沟通对话，供大家欣赏学习!
是关于我的账单的问题I need to talk about my bill
A：Hello. Can I help you?
您好。我能帮您什么?
B：I need to talk with someone about my bill.
是关于我的账单的问题。
A：Okay. Hold on the line. James will be with you in just a moment.
好的。请稍等。詹姆斯会来解决您的问题。
B：Thanks.
谢谢。
C：Hi, this is James in customer sevice. What can I do for you?
您好，我是客户服务部的詹姆斯。我能为您做什么?
A：Hi, James. The bill I received yesterday for my home cable TV service is wrong.你好，詹姆斯。昨天我收到了有线电视的账单，但是账单有错误。
C：What’s your account number?
您的账号是什么?
A：200508.
200508.
C：Okay. The regular monthly charge should be $65.
每月的费用应该是65美元。
A：Right. But yesterday I got a bill for $85.
对的，但是账单上是85美元。
C：The cable TV company charged you an extra $20 because of your late payments for the last two months.
有线电视公司额外收了您20美元，是因为您前两个月的账单付晚了。
A：Oh, I see. Thanks.
哦，是这样啊。谢谢。
Dialing a Wrong Number
Frank：Hello!
Jane：Is Patti there?
Frank：I’m sorry, I’m afraid you’ve dialed the wrong number. There is no Patti here。
Jane：Wrong number? Are you sure? I called yesterday and she was there。
Frank：I’m sure you have the wrong number. This one has been my number for more than 20 years。
Jane：That’s impossible. I remember the number clearly. Isn’t this 763-4565?
Frank：No, it isn’t. It’s 736-4565. It seems you’ve misdialed。
Jane：Really? I’m so sorry I bothered you. I’ll try again。
Frank：That’s all right. This sort of thing happens all the time to everyone。
Jane：Yeah, I guess it does. Sorry again for bothering you。
Frank：No worries。
Frank：This is Frank speaking. May I ask who is calling?
Jane：This is Jane. I would like to speak with Mr. Wang, please。
Frank：I’m sorry, he’s not here at the moment. He’s gone to the International Business Center。
Jane：When do you expect him back?
Frank：I’m not sure. He didn’t say when he’d return. If you’d like, you can leave him a message, and he’ll get back to you the moment he’s free。
Jane：Yes, thank you. When he gets back, please let him know that Jane called and I need him to call me back。
Frank：Does he have your number?
Jane：Yes, he does. But I’ll give it to you again, 5-2-6-4-4-5-3-6.
Frank：That was 5-2-6-4-4-5-3-6, right?
Jane：Yes. Thank you very much。
Frank：You’re welcome。
下面是我整理的常用 电话英语 句子 ，欢迎大家阅读! 1. The phone is busy. 2. Sorry to have kept you waiting. 3. Who do you want to speak to? 4. What number are you calling? 5. Operator, you give me a wrong number. 6. Where are you calling from? 7. I am calling from a public phone. 8. Contact me by telephone. 9. I will be in btw 6 and 8. 10. Whom do you want to call? 11. ( not available in the tape) 12. Can you tell me what time Mr. Chen will be back? 13. Who is this pls? 14. Who is calling pls? 15. May I have your name? 16. Whom are you calling? 17. Will you pls spell his name for me? 18. Pls say it again. 19. Will you pls repeat it? 20. Will you speak a little louder? 21. Will you speak up pls? 22. Will you speak more slowly? 23. Mr. Wang is not in now. 24. He is not in now. 25. He has not come in yet. 26. he would be here in 30 minutes. 27. He has gone home. 28. He has left already. 29. He is attending a conference now. 30. He is in conference. 31. May I take your message? 32. May I have him call you back? 33. I'm sorry Mr. Chen is you like to speak to anyone else? 34. I will transfer this call to . 35. Would you hold the line pls? I would find out his number for you. 36. I'm sorry to keep you waiting. 37. His extention number is 285. 38. He is speaking on another phone. 39. Would you pls take a message? 40. Would you like to leave any message? 41. I would like to place a station-to-station call. 42. I would like to place a person-to-person call. 43. I don't how to do that. 44. Will you accept the charge? 45. Where is the telephone office? 46. Is there a public phone near here? 47. Do you have a coin for the phone? 48. How do I call this number? 49. Do you have a phonebook directory? 50. I would like to make a long distance call to Taipei. 51. I would like to talk to Mr. Liao. 52. May I speak to Mr. Johnson please? 53. May I speak to your boss? 54. Is there anyone who can speak English? 55. Give me someone who can speak English. 56. I would like to talk to someone in charge. 57. I would like to talk to your chief. 58. Let me talk to Mr. Wang. 59. Can I speak to Mr. Lee? 50. When is he expected to be back? 61. I want to make a local call. 62. What is the number? 63. I don't know the phone number. 64. Call Information for the number. 65. The phone seems to be out of order. 66. I try several times to call, but there is no answer. 67. I am going to dial the number. 68. This telephone is ringing. 69. No one is answering the phone. 70. My friend phoned me at 10am yesterday. 71. I want to make an overseas call to Taipei 72. I want to make an overseas call to the United States. 73. Will you pls call me back? 74. May I use your telephone? 75. Someone is using the phone. 76. Do you have an extension? 77. We don't have an extension. 78. There is a phonebook in the corner. 79. It is a pay phone. 80. I will be here all night. 81. All right, I will be waiting for you.
打电话常用的英语句型如下：
1、（接电话方）拿起电话
Hello! This is Williams speaking.
（喂？这里是威廉）
2、（拨电话方）说明目的
Hello, this is Robert calling for Steve.
（喂，我是Robert，我找Steve）
3、（接电话方）询问身份
May I ask what company you are calling from, please?
（请问一下你是哪个公司的？）
4、（拨电话方）自报家门
This is Robert calling from WSE Company.
（我是WSE公司的Robert）
5、（接电话方）询问分机
Do you know what extension he's on?
（你知道他的分机号吗？）
6、（拨电话方）查询分机
I don't know, could you please help me to check the telephone directory?
（我不知道，你能帮我查一下电话簿吗？）
7、（接电话方）电话转接
Please hold and I'll put you through.
（请不要挂机，我帮你转过去）
8、（接电话方）对方正忙
Steve is on another line at the moment. Would you like to hold?
（Steve电话占线，你要等他吗？）
9、（拨电话方）电话留言
May I leave a message for him?
（我能给他留个言吗？）
10、（接电话方）通话结束
Thanks for calling. I'll speak to him later. Good bye.
（感谢来电，我稍后会告知他，再见。）
客服常用英语对话
a--客户服务b---顾客 a：***（公司名字你编一个吧）Leather Industry Company,may I help you?(如果不是在电话中进行的就删掉第一个小分句) b:Yes,I bought a derma bag from one of your sales department not too long ago,but it's broken now,so I wonder if I can return it. a:I'm so sorry for that,but when did you buy it? b:About two months ago,at that time,I was very content with the bag although it's a bit expensive. a:Sorry,the deadline is up,so we can't accept refunding your payment. b:Oh,how unlucky I am,but you should provide me a solution,right? a:Of course,according our company's rules,we can exchange another new one to you for free,is that Ok? b:That sounds good,let's make the deal. a:Thanks for your understanding and cooperation.Bye! b:Bye. 供楼主参考.
电话客服常见的英语应答语
导语：电话客服是客服人员代表公司通过电话与客户进行沟通交流维护的一种方便快捷的方式。下面是我收集整理的电话客服常见英语应答语，欢迎参考!
1、空号：
中文：您好!您所拨打的号码是空号，请核对后再拨。
英文：Sorry! The number you dialed does not exist, please check it and dial later.
2、被叫用户关机：
中文：您好!您所拨打的电话已关机。
英文：Sorry! The subscriber you dialed is power off.
3、被叫不在服务区：
中文：对不起!您拨打的用户暂时无法接通，请稍后再拨。
英文：Sorry!The subscriber you dialed can not be connected for the moment, please redial later.
4、主叫欠费停机/单向停机
中文：对不起!您的电话已欠费，请您续交话费，谢谢!
英文：Sorry, your telephone charge is overdue, please renew it, thank you!
5、用户申请临时停机/其他原因暂时停机：
中文：对不起!您的电话已停机。详情请垂询“1860”。
英文：Sorry! Your telephone service is suspended, for more information, please dial “1860”.
6、被叫停机：
中文：对不起!您拨打的电话已停机。
英文：Sorry! The number you dialed is out of service.
7、被叫忙：
(1)被叫用户登记了呼叫等待功能
中文：您好!请不要挂机，您拨打的`电话正在通话中。
英文：Sorry! Please hold on，the subscriber you dialed is busy now,.
(2)被叫用户未登记呼叫等待功能
中文：您好!您拨打的电话正在通话中，请稍后再拨。
英文：Sorry! The subscriber you dialed is busy now, please redial later.
8、中继忙/网络忙：
中文：对不起!您拨打的用户暂时无法接通，请稍后再拨。
英文：Sorry!The subscriber you dialed can not be connected for the moment, please redial later.
9、被叫用户设置了呼入限制：
中文：对不起!您拨打的用户已设置呼入限制.
英文：Sorry! The subscriber you dialed has set barring of incoming calls.
10、 国际长权限制：
中文：您好!您的电话尚未登记国际长途业务，请办理登记手续。详情请垂询“1860”。
英文：Sorry! You have not applied for IDD service, please make registrations. For more information, please dial “1860”.
11、GSM手机拨GSM手机加“0”：
中文： 请直接拨打对方手机号码，无需加“0”。
英文：Sorry! Please dial mobile phone number directly, no need to dial “0”.
12、 固定网拨本地GSM手机加“0”：
中文：请直接拨打对方手机号码，无需加“0”。
英文：Sorry! Please dial mobile phone number directly, no need to dial “0”.
13、拨号未加长途区号：
中文：您好!请在号码前加拨长途区号。
英文：Sorry! Please dial area code before the number you dialed.
14、112紧急呼叫：
中文：您好!匪警请拨110，火警请拨119，急救中心请拨120，交通故障请拨122，市话障碍请在112前加拨长途区号。
英文：Hello! Please dial 110 for police, 119 for fire, 120 for ambulance，122 for traffic accident and dial area code before 112 for fixed-phone obstacle.
15、其它运营商方向线路故障：
中文：对不起!对方网络暂时无法接通，请稍后再拨。
英文：Sorry! The other operator’s network can not be connected for the moment, please redial later.
16、长权限制/非法主叫:
中文：对不起!您的电话尚未申请此项服务。详情请垂询“1860”。
英文：Sorry! You have not applied for this service, please dial “1860” for more information.
17、被叫久叫不应
中文：对不起，您拨打的电话暂时无人接听，请稍后再拨。
英文：Sorry! The phone you dialed is not be answered for the
电话用语英语客服
电话客服常见的英语应答语
导语：电话客服是客服人员代表公司通过电话与客户进行沟通交流维护的一种方便快捷的方式。下面是我收集整理的电话客服常见英语应答语，欢迎参考!
1、空号：
中文：您好!您所拨打的号码是空号，请核对后再拨。
英文：Sorry! The number you dialed does not exist, please check it and dial later.
2、被叫用户关机：
中文：您好!您所拨打的电话已关机。
英文：Sorry! The subscriber you dialed is power off.
3、被叫不在服务区：
中文：对不起!您拨打的用户暂时无法接通，请稍后再拨。
英文：Sorry!The subscriber you dialed can not be connected for the moment, please redial later.
4、主叫欠费停机/单向停机
中文：对不起!您的电话已欠费，请您续交话费，谢谢!
英文：Sorry, your telephone charge is overdue, please renew it, thank you!
5、用户申请临时停机/其他原因暂时停机：
中文：对不起!您的电话已停机。详情请垂询“1860”。
英文：Sorry! Your telephone service is suspended, for more information, please dial “1860”.
6、被叫停机：
中文：对不起!您拨打的电话已停机。
英文：Sorry! The number you dialed is out of service.
7、被叫忙：
(1)被叫用户登记了呼叫等待功能
中文：您好!请不要挂机，您拨打的`电话正在通话中。
英文：Sorry! Please hold on，the subscriber you dialed is busy now,.
(2)被叫用户未登记呼叫等待功能
中文：您好!您拨打的电话正在通话中，请稍后再拨。
英文：Sorry! The subscriber you dialed is busy now, please redial later.
8、中继忙/网络忙：
中文：对不起!您拨打的用户暂时无法接通，请稍后再拨。
英文：Sorry!The subscriber you dialed can not be connected for the moment, please redial later.
9、被叫用户设置了呼入限制：
中文：对不起!您拨打的用户已设置呼入限制.
英文：Sorry! The subscriber you dialed has set barring of incoming calls.
10、 国际长权限制：
中文：您好!您的电话尚未登记国际长途业务，请办理登记手续。详情请垂询“1860”。
英文：Sorry! You have not applied for IDD service, please make registrations. For more information, please dial “1860”.
11、GSM手机拨GSM手机加“0”：
中文： 请直接拨打对方手机号码，无需加“0”。
英文：Sorry! Please dial mobile phone number directly, no need to dial “0”.
12、 固定网拨本地GSM手机加“0”：
中文：请直接拨打对方手机号码，无需加“0”。
英文：Sorry! Please dial mobile phone number directly, no need to dial “0”.
13、拨号未加长途区号：
中文：您好!请在号码前加拨长途区号。
英文：Sorry! Please dial area code before the number you dialed.
14、112紧急呼叫：
中文：您好!匪警请拨110，火警请拨119，急救中心请拨120，交通故障请拨122，市话障碍请在112前加拨长途区号。
英文：Hello! Please dial 110 for police, 119 for fire, 120 for ambulance，122 for traffic accident and dial area code before 112 for fixed-phone obstacle.
15、其它运营商方向线路故障：
中文：对不起!对方网络暂时无法接通，请稍后再拨。
英文：Sorry! The other operator’s network can not be connected for the moment, please redial later.
16、长权限制/非法主叫:
中文：对不起!您的电话尚未申请此项服务。详情请垂询“1860”。
英文：Sorry! You have not applied for this service, please dial “1860” for more information.
17、被叫久叫不应
中文：对不起，您拨打的电话暂时无人接听，请稍后再拨。
英文：Sorry! The phone you dialed is not be answered for the
「客服」英文例句整理！客服中心常见英文用语你是否也时常打电话到客服中心询问产品资讯或是意见回馈呢？客服人员在回应你的问题时，通常会使用公司所规定的标准回答，温和的语气配上礼貌的回复，能让顾客感觉受到尊重。Engvid的讲师Rebecca则提出了两种不同的客服人员回应方式，一位是较为不友善的Robert，而另一位则是亲切待人的Patricia，不仅让你能熟悉英语的客户服务对话，也提醒你无论是客服人员或是顾客，都应该要以礼待人喔！1.Robert(rudeemployee)(1)Yes/Huh?喂？(2)Whatdoyouwant?你需要什么？(3)Waitaminute.等一下。(4)What?Huh?Can’thearyou.什么？啊？我听不到。(5)Whatelse?Isthatit?还有其他的事吗？没有了吗？(6)Gimmeyeremail.(Givemeyouremail.的口语形式)给我你的电子信箱。(7)Howmanyboxesdoya(you的口语形式)want?你需要几箱？(8)Howdoyouwannapay?你要怎么付款？(9)Okay.Bye!好，再见！(1)Hello/Goodmorning.哈罗！/早安。(2)MayIhelpyou?HowcanIassistyou?有什么我能帮得上你的地方吗？(3)Justamoment,please.请稍等。(4)I’mafraidIdidn’thearwhatyousaid.Couldyouspeakalittlelouderplease?我无法听见您的声音。可以请您再说得大声一些吗？(5)Willtherebeanythingelse?请问还有其他需求吗？Willthatbeall?请问您的问题就是这些吗？IsthereanythingelseIcanhelpyouwithtoday?请问您还有其他需要我帮忙的地方吗？(6)MayIhaveyouremailplease?可以请您给我您的电子信箱吗？(7)Howmanyboxeswouldyoulike?请问您需要多少箱？(8)Howwouldyouliketopay?Howwillyoubepayingtoday?请问您今日要如何付款？(9)Thankyouverymuch.Haveaniceday.非常谢谢您。祝您有美好的一天！callcenter,customerservice,polite,rude,客服英文,客服英文例句,客服英文对话,客服英文常见例句
英语客服电话用语
Good morning, 机构名，this is 你的名字 speaking, what can I help you?在闻讯中间可以用 please hold the line(请稍等)can you tell me a bit more detail? (能说的详细一点么？)Let me check it up for you. （让我为您查一查）Thanks for your patient. (感谢您的耐心)As fas as I can see.... (据我所知....)结束的时候 Thanks for calling today, have a good day, bye!
下面是我整理的英语接电话常用语，欢迎大家阅读!
英语接电话常用语一：
1、ABC Corporation. May I help you?
这里是ABC公司，我能帮你什么吗?
这句话算是制式的讲法。一般接起电话的人通常会先报公司的名字 "ABC corporation", 然后再说， "May I helpyou?" 或是如果要更客气一点的话则可以说 "How can I help you?" (我该怎么帮你?)，因为这样的问法表示我'该'怎么帮你， 而非我'需不需要'帮你? 但基本上 "May I help you?" 跟 "How can Ihelp you?" 都很常见就是了。
不过如果是机器接的电话， 则听到的多半是这样， "Thanks for calling ABC corporation, ifyou know your party's last name or extension, press 1. If you want toreceive information or publication, press 2. If you want to talk to theoperator, press the pound sign or remain on the line." (感谢你打电话到 ABC 来，如果你知道你要找的人的姓或是分机号码， 请按1, 如果是想要本公司的简介或出版品， 请按2, 如果是要找总机， 请按#, 或是请别挂断。
2、 I'll put her on the phone. Just a second。
我会请她听电话， 请等一下。
Put someone on the phone 这个 短语 就是说请某人听电话。例如你打电话找你女朋友， 结果女朋友的同事接了电话，就开始跟你东扯西扯， 问你们昨天是不是吵架了啊? 什么时候要结婚啦，这时如果你实在不想跟她讲了， 就可以说， "Could youplease just put her on the phone?" (你能不能请她来听电话啊?) 反过来如果今天是你接到了电话，结果要找的是别人，你就可以说， "Ok. I'll put her on the phone. Just a second." (好，我会请她听电话， 请稍等一下。)
上面讲的 put someone on the phone, 指的多半是只有一部电话时， 但如果像公司里有许多分机，则用"转接"transfer 或是 redirect会比较恰当， 例如同样的情况你可以说， "I'm transferring yourcall." 或是 "I'm redirecting your call." (我帮你转接她的分机。) 如果是接线生转接的话，他们有时就只简单地说， "One moment, please." 或是， "OK. I'll put you through."
3、 And you are?
请问您是?
如果人家打电话来是要找你的上司， "May I talk to your manager?" (我能不能跟你们经理讲话?)这时你总不能糊里糊涂地就把电话拿给经理说，说不定人家是打电话来跟你经理勒索一百万的呢! 所以通常我们一定要先确定打电话来的是谁。最客气的问法是， "Whom I am speaking with?" 或是 "Whom am I talking to?"(我正在跟谁讲话呢?) 但是人家一听是像我这种小毛头打电话找他们经理，他们就会用比较口语的说法， "And you are?" (你是?)如果人家这样问我， 我就可以答， "This is ..."
像是 "And you are?" 这么口语的英文书上大概学不到， 但这却是外国人天天在用的 句子 ，只怕你学了之后还不敢用。其实真的不用怕，越简单的句子大家越听得懂。而且事实上 "And you are?" 这句话还有许多适用的场合，例如在公司的接待处 (reception)。 来访的客人如果说， "I'm looking for Mr. Wolf." (我要找伍夫先生)接待小姐就可以反问他， "And you are?" (你是?) 所以像这种简单又好用的句子大家一定要记起来喔!
4、 Would you mind holding for one minute?
你介不介意稍微等一分钟啊?
在美国如果有机会打电话给客户服务 (Customer Service)部门， 如果没意外的话都会听到以下的电话录音， "All ofour representatives are currently busy serving their customers. Yourcall will be answered in approximate 5 minutes" (我们所有的客服人员都在忙着服务他们的顾客，请等五分钟后， 就会有人接听你的电话)， 然后十分钟过去了， "Please continue to hold, your call isvery important to us." (请继续等候， 你的来电对我们非常重要)。 可以想象，大家对这种无止境的等待是深恶痛绝的。所以要记得， 如果人家打电话来， 千万不要因为听不懂就说， "Hold on", 然后就跑去求救兵， 这对打电话来的人是十分不礼貌的。
如果万不得已一定要请他稍候， 我们要客气一点地说， "Would you mind holding for one minute?"所以记得要给对方一个明确的时间， 例如 one second 或是 five minutes 不要让对方无止境地等下去。但是如果一分钟到了你还没忙完，则最好再说一次， "Sorry, I am still on the phone. Could youhold for another minute?" (对不起， 我还在讲电话， 能不能再请你稍候一分钟。)
5、 He's out for lunch. Would you like to try again in an hour?
他出去吃午餐了，你要不要一小时后再打来?
受到中文的影响，许多人要讲某人'出去'吃午餐了常会说成， "He went out for lunch." 其实这个 went是多余的， 通常只讲 be out for something 就行了。 如果要再简化一点， 单说， "He is on lunch." 或是"He is on (lunch) break." (他正在休息时间。)
如果别人要找的人不在，通常我们有两种选择，第一种是请别人晚点再打来， 除了像例句用 try again/ call again之外， 我们也可以用 call back/ try back 这样的讲法. 例如你可以建议别人， "Why don't you callback in 30 minutes?" (你何不 30 分钟后再打来呢?) 第二种选择就是请对方留言， 客气一点的讲法是，"May Itake a message?" 或是 "Would you like to leave a message?" (你想留言吗?)
6、 She is not here but you can call her machine。
她不在这里， 但是你可以打她的电话答录机。
国外的很多电话都有录音功能，叫 answering machine 或是也有少数人叫 answer machine，但是在一般的对话中常常简称 machine， 例如 "You can call her machine." 就是说，你可以打她的电话答录机留言. 或是你打电话给某人， 但你想他很可能不在，这时你就可以说， "I'm expecting amachine." (我想会是电话答录机接的电话。) 如果是 "I want to check my machine."则是说我要检查电话答录机里的留言。
记得喔! 通常人家讲 someone's machine 时百分之九十九都是指电话答录机而言， 你可别傻傻地问人，"Answering machine?" 像六人行 (Friends) 里有一集 Chandler 说， "I got hermachine." 结果 Joey 还呆呆地问他， "Her answering machine?" Chandler 就讽刺 Joey的无知说， "No. Interestingly enough, her leaf blower (machine) picked upthe phone." (很有趣喔， 不是电话答录机喔! 而是她的吹落叶机接的电话。) 注： 美国的落叶都不是用扫的， 而是用吹的，很神奇吧? 而 leaf blower 就是那种背在身上拿来吹落叶的机器啦!
7、 I'm interested in your CRM software. Can you give me a quote?
我对你们的客户关系管理软体有兴趣， 能跟我报个价吗?
之前讲的都是别人打电话进来要怎么回答， 现在要讲的是如果你打电话给别的公司要怎么讲。 通常你会打电话给别的公司不外乎以下几种状况：询价，下订单， 追踪订单， 应征工作， 推销产品等等。 首先讲讲询价。 如果只是要请对方大略地估个价钱， 你可以说， "Can yougive me a quote?" 或 "Can you give me an estimate?" 但是提醒大家， 这个 quote 发/kwot/ 的音， 记得要特别强调那个 /wo/ 的音， 不然老美会以为你在说 coat /kot/ 或是 court /kort/这个字， 那可就错大了，所以最好的办法就是用 estimate, 这个字是绝对不会发错的。
另外， estimate 和 quote 也可以指'报价单'而言，例如你可以要求别人， "Can you send me a sample with an estimate ASAP?" (能不能请你尽快送一份样品和报价单给我?)
8、 I'd like to place an order for a DL-1100 color printer。
我想要下一份DL-1100 彩色印表机的订单。
以前每次为了买东西而打电话给人家， 我都直接说， "I want to buy this, I want to buy that."当然啦! 要买东西的人最大， 不管你说什么别人都一定会想办法把东西卖给你的。 只是你如果直接说 buy 听来比较像是日常生活在说的对话。如果像是公司要采购商品时，最好正式一点用 order, 或是更完整一些说 place an order for, 例如 "I want toorder a color printer." 或是， "I want to place an order for a colorprinter." 都是不错的用法。
9、 I'm calling to check my order status。
我打电话来查看我订单的状况。
如果不会这样说，那你可能会用， "I ordered something yesterday. Can you check ifyou've shipped it or not?" 这句话听起来是不是有点啰嗦呢? 其实只要简简单单地说 "I want to checkmy order status." 或是 "I want to track my order status." 就能完整地表达这句话的意思了。
同样的，如果在机场你也可以用这句话来查一下航班的信息，比如那班飞机有没有晚点， 大概几点会到，只要用一句"I wanna check passenger status." 就可以了。
10、 I was referred to you by Mr. Gordon。
是Gordon 先生介绍我来的。
打电话到别人公司如果是有求于人的话，例如要去应征啦或是推销东西啦， 最好能先攀点关系啦! 例如最常用的招数， 我是某某人介绍来的，就是 "I was referred to you by someone." (注意， 介绍在这里用 refer 而不是用introduce。) 还有呢? 如果你今天拿到了该公司的折扣券， 最好也是开宗明义地说， "I got your number from acoupon, which says your product is 50% off today." (我是根据你们折扣券上的号码打过来的，它上面写着今天产品五折优待。) 这样子让他想赖都赖不掉。总之呢? 先表明自己是怎么搭上这条线的， 这样子别人才不会有突兀的感觉啦。
英语接电话常用句子精选：
1.I would like to talk to Mr.Liu.
我想请刘先生来听电话。
2.May I speak to your boss?
我想和你们的老板讲话好吗?
3.May I speak to Mr.Johnson,please?
我想请约翰逊先生听电话好吗?
4.Is there anyone who can speak English?
请问有没有会讲英语的?
5.Give me someone who can speak English.
找一位能讲英语的人来。
6.I would like to talk with someone in charge.
我想请你们负责人讲话。
7.I would like to talk to your chief.
我想请你们主管讲话。
8.Let me talk to Mr.Wang.
我要请王先生讲话。
9.Can I speak to Mr.Li?
我能请李先生讲话吗?
10.When is he expected to be back?
他什么时候回来?
12.Can you tell me what time Mr.Chen will be back?
你能否告诉我陈先生何时会回来?
13.Who is this,please?
请问你是哪一位?
14.Who is calling,please?
请问你是谁?
15.May I have your name?
请问你姓名?
16.Whom are you calling?
你要找谁?
17.Will you please spell his name for me?
请你把他的名字拼给我好吗?
18.Please say it again.
请再说一遍。
19.Will you please repeat it ?
请你重说一遍好吗?
20.Would you speak a little louder?
请你说大声一点好吗?
21.Will you speak up,please?
请你大声一点好吗?
22.Will you speak more slowly?
请你说慢一点好吗?
23.Mr.Wang is not in now.
王先生现在不在此地。
24.He is not in now.
他现在不在这里。
25.He has not come in yet.
他还没有来。
26.He will be here in 30 minutes.
他在30分钟内会到这里来。
27.He has gone home.
他已经回家去了。
28.He has left already.
他已经离开了。
29.He is attending a conference now.
他现在正在开会。
30.He is in conference.
他正在开会。
31.May I take your message?
你需要留言吗?
32.May I have him call you back?
要我请他回你的电话吗?
33.I am sorry Mr.Chen is unavailable,would you like to speak to anyone else?
抱歉陈先生不在，你要不要跟其他人讲话?
34.I will transfer this call to Mr.Chen.
我把这个电话转给陈先生。
35.Would you hold the line,please,I will find out his number for you.
请你不要挂断，我替你找他的号码。
36.I am sorry to keep you waiting.
真抱歉，让你久等了。
37.His extension number is 285.
他的分机号码是285。
38.He is speaking on another phone.
他正在接听别的电话。
39.Would you please take a message?
请你代我留话好吗?
40.Would you like to leave any message?
你要留什么话吗?
41.I would like to place a station_to_station call.
我要打一个叫号电话。
42.I would like to place a person_to_person call.
我要打一个叫人电话。
43.I don't know how to do that.
我不知道怎么打。
44.Will you accept the charge.
你愿意付电话费用吗?
45.Where is the telephone office?
电话局在什么地方?
46.Is there a public phone near here?
这附近有公用电话吗?
47.Do you have a coin for the phone?
你有打电话的硬币吗?
48.How do I call this number?
这个号码怎样打?
49.Do you have a phone book(directory)?
你有电话簿吗?
50.I would like to make a long distance call to Taibei.
我想打个长途电话到台北去。
51.I want to make an overseas call to the United States?
我想打个电话到美国去。
52.How much is a call to the United States?
打一个电话到美国去需要多少钱?
53.Will you please call me back?
请你回我一个电话好吗?
54.May I use your telephone?
我可以用你的电话吗?
55.Someone is using the phone.
有人在用电话。
56.Do you have an extension?
你有分机吗?
57.We don't have an extension.
我们没有分机。
58.There is a phone booth in the corner.
在转角处有个电话亭。
59.It is a pay phone.
那是一个付费电话。
60.Whom do you want to call?
你要打电话给谁?
61.I want to make a local call.
我要打个市内电话。
62.What is the number?
号码是多少?
63.I don't know the phone number.
我不知道电话号码。
64.Call information for the number.
打查号台查询电话号码。
65.The phone seems to be out of order.
电话好像出故障了。
66.I tried several times to call,but there is no answer.
我打了几次，但是没有人回答。
67.I'm going to dial the number.
我要拨这个号码。
68.The telephone is ringing.
电话铃响了。
69.No one is answering the phone.
没有人接电话。
70.My friend phoned me at 10 a.m.yesterday.
我的朋友昨天上午10点打电话给我。
71.The phone is busy.
电话占线。
72.Sorry to have kept you waiting.
抱歉使你久等了。
73.Who do you want to speak to?
你要跟谁讲话?
74.What number are you calling?
你打什么号码?
75.Operator,you gave me a wrong number.
总机，你给我接错号码了。
76.Where are you calling from?
你从哪里打来的?
77.I'm calling from a public phone.
我打的是公用电话。
78.Contact me by telephone.
电话跟我联络。
79.I will be in between six and eight.
我6点至8点都在。
80.I will be here all night.
我整晚都在这里。
81.All right,I will be waiting for you.
好的，我会等候你的。
英语电话用语如下：
1、Sorry, I didn’t catch you.
对不起，我听不懂你说的。
2、 I can’t hear you very well.
我听不太清楚。
3、Could you repeat that, please?
能请你再说一遍吗?
4、I'll put him on the phone. Just a second.
我帮你转接给他，请稍等。
5、I'm sorry for calling you this late.
真对不起，这么晚了还给您打电话。
英文客服电话用语
「客服」英文例句整理！客服中心常见英文用语你是否也时常打电话到客服中心询问产品资讯或是意见回馈呢？客服人员在回应你的问题时，通常会使用公司所规定的标准回答，温和的语气配上礼貌的回复，能让顾客感觉受到尊重。Engvid的讲师Rebecca则提出了两种不同的客服人员回应方式，一位是较为不友善的Robert，而另一位则是亲切待人的Patricia，不仅让你能熟悉英语的客户服务对话，也提醒你无论是客服人员或是顾客，都应该要以礼待人喔！1.Robert(rudeemployee)(1)Yes/Huh?喂？(2)Whatdoyouwant?你需要什么？(3)Waitaminute.等一下。(4)What?Huh?Can’thearyou.什么？啊？我听不到。(5)Whatelse?Isthatit?还有其他的事吗？没有了吗？(6)Gimmeyeremail.(Givemeyouremail.的口语形式)给我你的电子信箱。(7)Howmanyboxesdoya(you的口语形式)want?你需要几箱？(8)Howdoyouwannapay?你要怎么付款？(9)Okay.Bye!好，再见！(1)Hello/Goodmorning.哈罗！/早安。(2)MayIhelpyou?HowcanIassistyou?有什么我能帮得上你的地方吗？(3)Justamoment,please.请稍等。(4)I’mafraidIdidn’thearwhatyousaid.Couldyouspeakalittlelouderplease?我无法听见您的声音。可以请您再说得大声一些吗？(5)Willtherebeanythingelse?请问还有其他需求吗？Willthatbeall?请问您的问题就是这些吗？IsthereanythingelseIcanhelpyouwithtoday?请问您还有其他需要我帮忙的地方吗？(6)MayIhaveyouremailplease?可以请您给我您的电子信箱吗？(7)Howmanyboxeswouldyoulike?请问您需要多少箱？(8)Howwouldyouliketopay?Howwillyoubepayingtoday?请问您今日要如何付款？(9)Thankyouverymuch.Haveaniceday.非常谢谢您。祝您有美好的一天！callcenter,customerservice,polite,rude,客服英文,客服英文例句,客服英文对话,客服英文常见例句
Good morning (/...). (This is) XXXX (此处为单位名称或本方电话号码)
下面是我整理的英语接电话常用语，欢迎大家阅读!
英语接电话常用语一：
1、ABC Corporation. May I help you?
这里是ABC公司，我能帮你什么吗?
这句话算是制式的讲法。一般接起电话的人通常会先报公司的名字 "ABC corporation", 然后再说， "May I helpyou?" 或是如果要更客气一点的话则可以说 "How can I help you?" (我该怎么帮你?)，因为这样的问法表示我'该'怎么帮你， 而非我'需不需要'帮你? 但基本上 "May I help you?" 跟 "How can Ihelp you?" 都很常见就是了。
不过如果是机器接的电话， 则听到的多半是这样， "Thanks for calling ABC corporation, ifyou know your party's last name or extension, press 1. If you want toreceive information or publication, press 2. If you want to talk to theoperator, press the pound sign or remain on the line." (感谢你打电话到 ABC 来，如果你知道你要找的人的姓或是分机号码， 请按1, 如果是想要本公司的简介或出版品， 请按2, 如果是要找总机， 请按#, 或是请别挂断。
2、 I'll put her on the phone. Just a second。
我会请她听电话， 请等一下。
Put someone on the phone 这个 短语 就是说请某人听电话。例如你打电话找你女朋友， 结果女朋友的同事接了电话，就开始跟你东扯西扯， 问你们昨天是不是吵架了啊? 什么时候要结婚啦，这时如果你实在不想跟她讲了， 就可以说， "Could youplease just put her on the phone?" (你能不能请她来听电话啊?) 反过来如果今天是你接到了电话，结果要找的是别人，你就可以说， "Ok. I'll put her on the phone. Just a second." (好，我会请她听电话， 请稍等一下。)
上面讲的 put someone on the phone, 指的多半是只有一部电话时， 但如果像公司里有许多分机，则用"转接"transfer 或是 redirect会比较恰当， 例如同样的情况你可以说， "I'm transferring yourcall." 或是 "I'm redirecting your call." (我帮你转接她的分机。) 如果是接线生转接的话，他们有时就只简单地说， "One moment, please." 或是， "OK. I'll put you through."
3、 And you are?
请问您是?
如果人家打电话来是要找你的上司， "May I talk to your manager?" (我能不能跟你们经理讲话?)这时你总不能糊里糊涂地就把电话拿给经理说，说不定人家是打电话来跟你经理勒索一百万的呢! 所以通常我们一定要先确定打电话来的是谁。最客气的问法是， "Whom I am speaking with?" 或是 "Whom am I talking to?"(我正在跟谁讲话呢?) 但是人家一听是像我这种小毛头打电话找他们经理，他们就会用比较口语的说法， "And you are?" (你是?)如果人家这样问我， 我就可以答， "This is ..."
像是 "And you are?" 这么口语的英文书上大概学不到， 但这却是外国人天天在用的 句子 ，只怕你学了之后还不敢用。其实真的不用怕，越简单的句子大家越听得懂。而且事实上 "And you are?" 这句话还有许多适用的场合，例如在公司的接待处 (reception)。 来访的客人如果说， "I'm looking for Mr. Wolf." (我要找伍夫先生)接待小姐就可以反问他， "And you are?" (你是?) 所以像这种简单又好用的句子大家一定要记起来喔!
4、 Would you mind holding for one minute?
你介不介意稍微等一分钟啊?
在美国如果有机会打电话给客户服务 (Customer Service)部门， 如果没意外的话都会听到以下的电话录音， "All ofour representatives are currently busy serving their customers. Yourcall will be answered in approximate 5 minutes" (我们所有的客服人员都在忙着服务他们的顾客，请等五分钟后， 就会有人接听你的电话)， 然后十分钟过去了， "Please continue to hold, your call isvery important to us." (请继续等候， 你的来电对我们非常重要)。 可以想象，大家对这种无止境的等待是深恶痛绝的。所以要记得， 如果人家打电话来， 千万不要因为听不懂就说， "Hold on", 然后就跑去求救兵， 这对打电话来的人是十分不礼貌的。
如果万不得已一定要请他稍候， 我们要客气一点地说， "Would you mind holding for one minute?"所以记得要给对方一个明确的时间， 例如 one second 或是 five minutes 不要让对方无止境地等下去。但是如果一分钟到了你还没忙完，则最好再说一次， "Sorry, I am still on the phone. Could youhold for another minute?" (对不起， 我还在讲电话， 能不能再请你稍候一分钟。)
5、 He's out for lunch. Would you like to try again in an hour?
他出去吃午餐了，你要不要一小时后再打来?
受到中文的影响，许多人要讲某人'出去'吃午餐了常会说成， "He went out for lunch." 其实这个 went是多余的， 通常只讲 be out for something 就行了。 如果要再简化一点， 单说， "He is on lunch." 或是"He is on (lunch) break." (他正在休息时间。)
如果别人要找的人不在，通常我们有两种选择，第一种是请别人晚点再打来， 除了像例句用 try again/ call again之外， 我们也可以用 call back/ try back 这样的讲法. 例如你可以建议别人， "Why don't you callback in 30 minutes?" (你何不 30 分钟后再打来呢?) 第二种选择就是请对方留言， 客气一点的讲法是，"May Itake a message?" 或是 "Would you like to leave a message?" (你想留言吗?)
6、 She is not here but you can call her machine。
她不在这里， 但是你可以打她的电话答录机。
国外的很多电话都有录音功能，叫 answering machine 或是也有少数人叫 answer machine，但是在一般的对话中常常简称 machine， 例如 "You can call her machine." 就是说，你可以打她的电话答录机留言. 或是你打电话给某人， 但你想他很可能不在，这时你就可以说， "I'm expecting amachine." (我想会是电话答录机接的电话。) 如果是 "I want to check my machine."则是说我要检查电话答录机里的留言。
记得喔! 通常人家讲 someone's machine 时百分之九十九都是指电话答录机而言， 你可别傻傻地问人，"Answering machine?" 像六人行 (Friends) 里有一集 Chandler 说， "I got hermachine." 结果 Joey 还呆呆地问他， "Her answering machine?" Chandler 就讽刺 Joey的无知说， "No. Interestingly enough, her leaf blower (machine) picked upthe phone." (很有趣喔， 不是电话答录机喔! 而是她的吹落叶机接的电话。) 注： 美国的落叶都不是用扫的， 而是用吹的，很神奇吧? 而 leaf blower 就是那种背在身上拿来吹落叶的机器啦!
7、 I'm interested in your CRM software. Can you give me a quote?
我对你们的客户关系管理软体有兴趣， 能跟我报个价吗?
之前讲的都是别人打电话进来要怎么回答， 现在要讲的是如果你打电话给别的公司要怎么讲。 通常你会打电话给别的公司不外乎以下几种状况：询价，下订单， 追踪订单， 应征工作， 推销产品等等。 首先讲讲询价。 如果只是要请对方大略地估个价钱， 你可以说， "Can yougive me a quote?" 或 "Can you give me an estimate?" 但是提醒大家， 这个 quote 发/kwot/ 的音， 记得要特别强调那个 /wo/ 的音， 不然老美会以为你在说 coat /kot/ 或是 court /kort/这个字， 那可就错大了，所以最好的办法就是用 estimate, 这个字是绝对不会发错的。
另外， estimate 和 quote 也可以指'报价单'而言，例如你可以要求别人， "Can you send me a sample with an estimate ASAP?" (能不能请你尽快送一份样品和报价单给我?)
8、 I'd like to place an order for a DL-1100 color printer。
我想要下一份DL-1100 彩色印表机的订单。
以前每次为了买东西而打电话给人家， 我都直接说， "I want to buy this, I want to buy that."当然啦! 要买东西的人最大， 不管你说什么别人都一定会想办法把东西卖给你的。 只是你如果直接说 buy 听来比较像是日常生活在说的对话。如果像是公司要采购商品时，最好正式一点用 order, 或是更完整一些说 place an order for, 例如 "I want toorder a color printer." 或是， "I want to place an order for a colorprinter." 都是不错的用法。
9、 I'm calling to check my order status。
我打电话来查看我订单的状况。
如果不会这样说，那你可能会用， "I ordered something yesterday. Can you check ifyou've shipped it or not?" 这句话听起来是不是有点啰嗦呢? 其实只要简简单单地说 "I want to checkmy order status." 或是 "I want to track my order status." 就能完整地表达这句话的意思了。
同样的，如果在机场你也可以用这句话来查一下航班的信息，比如那班飞机有没有晚点， 大概几点会到，只要用一句"I wanna check passenger status." 就可以了。
10、 I was referred to you by Mr. Gordon。
是Gordon 先生介绍我来的。
打电话到别人公司如果是有求于人的话，例如要去应征啦或是推销东西啦， 最好能先攀点关系啦! 例如最常用的招数， 我是某某人介绍来的，就是 "I was referred to you by someone." (注意， 介绍在这里用 refer 而不是用introduce。) 还有呢? 如果你今天拿到了该公司的折扣券， 最好也是开宗明义地说， "I got your number from acoupon, which says your product is 50% off today." (我是根据你们折扣券上的号码打过来的，它上面写着今天产品五折优待。) 这样子让他想赖都赖不掉。总之呢? 先表明自己是怎么搭上这条线的， 这样子别人才不会有突兀的感觉啦。
英语接电话常用句子精选：
1.I would like to talk to Mr.Liu.
我想请刘先生来听电话。
2.May I speak to your boss?
我想和你们的老板讲话好吗?
3.May I speak to Mr.Johnson,please?
我想请约翰逊先生听电话好吗?
4.Is there anyone who can speak English?
请问有没有会讲英语的?
5.Give me someone who can speak English.
找一位能讲英语的人来。
6.I would like to talk with someone in charge.
我想请你们负责人讲话。
7.I would like to talk to your chief.
我想请你们主管讲话。
8.Let me talk to Mr.Wang.
我要请王先生讲话。
9.Can I speak to Mr.Li?
我能请李先生讲话吗?
10.When is he expected to be back?
他什么时候回来?
12.Can you tell me what time Mr.Chen will be back?
你能否告诉我陈先生何时会回来?
13.Who is this,please?
请问你是哪一位?
14.Who is calling,please?
请问你是谁?
15.May I have your name?
请问你姓名?
16.Whom are you calling?
你要找谁?
17.Will you please spell his name for me?
请你把他的名字拼给我好吗?
18.Please say it again.
请再说一遍。
19.Will you please repeat it ?
请你重说一遍好吗?
20.Would you speak a little louder?
请你说大声一点好吗?
21.Will you speak up,please?
请你大声一点好吗?
22.Will you speak more slowly?
请你说慢一点好吗?
23.Mr.Wang is not in now.
王先生现在不在此地。
24.He is not in now.
他现在不在这里。
25.He has not come in yet.
他还没有来。
26.He will be here in 30 minutes.
他在30分钟内会到这里来。
27.He has gone home.
他已经回家去了。
28.He has left already.
他已经离开了。
29.He is attending a conference now.
他现在正在开会。
30.He is in conference.
他正在开会。
31.May I take your message?
你需要留言吗?
32.May I have him call you back?
要我请他回你的电话吗?
33.I am sorry Mr.Chen is unavailable,would you like to speak to anyone else?
抱歉陈先生不在，你要不要跟其他人讲话?
34.I will transfer this call to Mr.Chen.
我把这个电话转给陈先生。
35.Would you hold the line,please,I will find out his number for you.
请你不要挂断，我替你找他的号码。
36.I am sorry to keep you waiting.
真抱歉，让你久等了。
37.His extension number is 285.
他的分机号码是285。
38.He is speaking on another phone.
他正在接听别的电话。
39.Would you please take a message?
请你代我留话好吗?
40.Would you like to leave any message?
你要留什么话吗?
41.I would like to place a station_to_station call.
我要打一个叫号电话。
42.I would like to place a person_to_person call.
我要打一个叫人电话。
43.I don't know how to do that.
我不知道怎么打。
44.Will you accept the charge.
你愿意付电话费用吗?
45.Where is the telephone office?
电话局在什么地方?
46.Is there a public phone near here?
这附近有公用电话吗?
47.Do you have a coin for the phone?
你有打电话的硬币吗?
48.How do I call this number?
这个号码怎样打?
49.Do you have a phone book(directory)?
你有电话簿吗?
50.I would like to make a long distance call to Taibei.
我想打个长途电话到台北去。
51.I want to make an overseas call to the United States?
我想打个电话到美国去。
52.How much is a call to the United States?
打一个电话到美国去需要多少钱?
53.Will you please call me back?
请你回我一个电话好吗?
54.May I use your telephone?
我可以用你的电话吗?
55.Someone is using the phone.
有人在用电话。
56.Do you have an extension?
你有分机吗?
57.We don't have an extension.
我们没有分机。
58.There is a phone booth in the corner.
在转角处有个电话亭。
59.It is a pay phone.
那是一个付费电话。
60.Whom do you want to call?
你要打电话给谁?
61.I want to make a local call.
我要打个市内电话。
62.What is the number?
号码是多少?
63.I don't know the phone number.
我不知道电话号码。
64.Call information for the number.
打查号台查询电话号码。
65.The phone seems to be out of order.
电话好像出故障了。
66.I tried several times to call,but there is no answer.
我打了几次，但是没有人回答。
67.I'm going to dial the number.
我要拨这个号码。
68.The telephone is ringing.
电话铃响了。
69.No one is answering the phone.
没有人接电话。
70.My friend phoned me at 10 a.m.yesterday.
我的朋友昨天上午10点打电话给我。
71.The phone is busy.
电话占线。
72.Sorry to have kept you waiting.
抱歉使你久等了。
73.Who do you want to speak to?
你要跟谁讲话?
74.What number are you calling?
你打什么号码?
75.Operator,you gave me a wrong number.
总机，你给我接错号码了。
76.Where are you calling from?
你从哪里打来的?
77.I'm calling from a public phone.
我打的是公用电话。
78.Contact me by telephone.
电话跟我联络。
79.I will be in between six and eight.
我6点至8点都在。
80.I will be here all night.
我整晚都在这里。
81.All right,I will be waiting for you.
好的，我会等候你的。
