摘要：
酒店英语口语教案===================================================================学习口语的一些技巧：第一，... 酒店英语口语教案
===================================================================学习口语的一些技巧：第一，用英文简单界定事物。第二，训练用不同的方式解释同一事物。第三，学会美国人描述东西的方式。第四，学会使用重要的美国习语。第五，学会两种语言的传译能力。第六，要有猜测能力 """"▲▲▲呵呵，你不妨去测测\
下面是我整理的饭店英语 面试 口语，希望对大家有帮助。
饭店英语面试口语 自我介绍 ：
"When I left college, I wanted to go into hotel and catering work so I took up a position as areceptionist to learn some front of house skills.
Working for a chain of hotels opened up opportunities and I was accepted as a junior manager after 2 years and was promoted to Front of House Manager after another year. I then moved to a more prestigious hotel within the group as Assistant Manager reporting to the General Manager and was there for 2 years gaining really good experience in budgeting and financial management, planning, organising and directing all hotel services, including front-of-house: reception, concierge, reservations, food and beverage operations and housekeeping.
I held full responsibility for staff management and motivation, food control and sales, wine andliquor stocks, including the planning and coordinating of menus, being very experienced and capable of advising customers on menu and wine choice. I am also acknowledged as being very good at meeting and greeting customers and organising table reservations.
After another 2 years I accepted a position as Deputy Manager of a privately owned, 400 year old converted Yorkshire farmhouse set in 80 acres on the edge of the Yorkshire Wolds specialising in the highest levels of customer care and personal service with 14 guest bedrooms, 3 self catering cottages, conference and event facilities for up to 85 guests and a Farmhouse Restaurant & Bar for up to 55 guests.
I have been fully accountable for the business performance of restaurants which involved analysing and planning restaurant sales levels and maintaining profitability and preparing regular reports for management. I have organised rotas for all departments i.e. Housekeeping, Reception Weddings and Events and the Restaurant which covers breakfasts, lunches, conferences and dinners. I have also instigated and implemented a direct marketing strategy to increase sales leading to significant improvements in the Restaurant business; I maximised sales revenues through up-selling and planning of marketing programmes.
So, when I saw your advert for the General Manager's position I was really excited as I had just started to think about looking for a similar role and I am confident of having the Hotel and Catering management skills and experience that you require. As I mentioned, I am extensively experienced in the trade, which includes front of house, restaurants, bar and functions management. With my excellent organizational ability and interpersonal skills I run operations efficiently and profitably, and provide the highest levels of customer service, in fact I was 2010 winner in the Real Welcome category of the Welcome to Yorkshire Tourism Awards."
①如果你是应届 毕业 生
Good morning afternoon everyone! It is really nice to meet you all here. Let me introduce myself first. My name is I am graduated from College。 I am 22 years old now and my hobbies are During the school year, I joined Tourist Association. Because of this, I improved greatly on my communication ability. I am an outgoing, honest, responsible, and warm-hearted person. I can adapt different environments quickly. I love your hotel, at the same time, I am really proud of myself applying for this job, I hope you can give me a chance. Fianlly, I hope your hotel can become the best one among hotel industry。 Thanks for your time.
②如果你仅有实习 经验
my name is , and i am years old. I am now studying tourism management at..college i am confident, out-going and responsible. I like to attend outdoor activities and watch movies. I amgood atcommunication.I did my internship at .....hotel for ...... Want to have the opportunity to practice at your hotel.
③如果你有若干年的工作经验
My name is ....and my English name is ......It is my honor to be here and I really appreciate you offer me the chance of face-to face interview .I graduated from ... , and my major is hotel management .I like this kind of field very much and I take it as my career .Till now I have one year and a half experience .As a 23 years old man, I like to collect more experience to enrich myself and then it can help me to laid good foundation for my future career .
④如果你经验丰富
Hello, everyone, I am glad to have the opportunity to interview your hotel! My name is ...., 24-year-old, professional tourism management. I have done in the home front as the manager on duty, respect Hyatt done after room foreman, I have a wealth of management and customer service experience, my outgoing, cheerful, I like the hotel industry. I want your hotel to a display platform, I will work harder and learning.
饭店英语面试口语问题精选：
“work experience” is the type of work you've done in the past. If you haven't started working yet you can say “Right now I'm still a student.” or “I'm a recent grad and Ihaven't started working yet.” In the second sentence, “recent grad” is short for “recent graduate” and means that you have just finished school.
酒店 英语口语 面试 (1)：请告诉我你过去的工作经验，工作经验就是你过去所做的工作。如果尚未开始工作，就可以回答“Right now I'm still a student.”(现在我还是个学生。)或者说“I'm a recent grad and I haven't started working yet.”(我刚刚毕业，还没有开始工作。)“recent grad”是“recent graduate”的缩写，意思是刚刚毕业。
Second One: What's your greatest weakness?
This is a popular question that western employers like to ask to make candidates nervous! In fact, they ask this to know how you respond to a difficult question. You shouldn't answer by telling your greatest weakness since you might not get the job! Instead, you can tell them something that isn't directly related to the job position.
酒店英语口语面试 (2)：你最大的缺点是什么?西方老板特别爱问这个问题，让面试者感到很紧张。事实上，他问这个问题是看你对棘手问题的反应。你没必要如实回答你的弱点，因为那有可能让你得不到这份工作。相反，你可以告诉他们一些与工作不直接相关的事情。
Third One: Why do you feel you are qualified for this job?
This question is a good opportunity to brag a little bit. You should talk about some extra skills you have that maybe wasn't included in your resume, or talk about your greatest strength in more detail.
酒店英语口语面试 (3)：你为什么觉得自己胜任这份工作?这时候你要充分发挥你的“自夸”本领。你可以讲述一些简历资料里面没有包括的技能;或者是再详细强调一下你的特长。
Fourth One: What kind of salary did you have in mind?
Salary is how much money you earn, usually per year. When asked this, it's best to answer with a salary range or approximation and not an exact figure. This shows that you are familiar with the industry if you know what the approximate salary should be.
酒店英语口语面试 (4)：你期望的薪水是多少?“salary”就是你赚多少钱，通常是年收入。回答这个问题时，最好说出一个大致范围，而不是一个确切的数字。如果你能说出这个工资范围，那就说明你对此行业非常了解。
Fifth One: If hired, when could you start work?
When answering this it's best not to say you can start right away. This might make you seem very desperate for a job. A safe answer would be “I can start at the beginning of next month.”
酒店英语口语面试 (5)：如果雇佣的话，你什么时候开始工作?回答这个问题时。一定要注意!不要说我马上可以工作。那会让对方认为你非常迫切地需要这份工作。一个非常 保险 的回答可以是“I can start at the beginning of next month.”(我下月初可以开始上班。)
Sixth One: What kind of work does the posi-tion involve?
You can ask this to clarify exactly what kind of work you'll be doing.
这个职位包括哪些工作?通过问这句话，你可以清楚地了解到你的工作内容。
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酒店前厅服务英语口语情景对话如下：R: Good morning,madam, how may I help you?G: Hi, I booked a room under the name of Lily Bass, can you please check me in?R: Sure, please hold on for a second.I am sorry, madam, there is no Lily Bass. Do you have our hotel's confirmation letter?G: No, they didn't give me the letter, but only a number.R: The confirmation number also works, what is the number, please?G: 232987.R: Okay. A single room for Lisa Bass, Ms Lisa Bass?G: Oh, shoot, they didn't hear me right, it is not Lisa, it is Lily.R: Sorry for our mistake, I have changed the record for you. G: Never mind. Here're my passport and credit card.R: Thank you, just a moment.Sorry for keep you waiting, your room is on the 12th floor, and here is your key.G: Thanks!R: You're welcome. Good night!想要了解更多关于英语口语的详细情况，推荐咨询美联英语。美联英语教学国际化内容（国际化师资+国际化教材+运用互联网的专业课堂）专业教师=国际认证+定期专业评估+专业培训体系+“第二语言教学之父”倾囊指导专业服务，拥有便捷约课查询系统，SA跟进指导，学习报告分析，时尚国际化的学习环境，助力学生更好的学习。【免费领取英语试听课】
酒店英语教案
酒店行业英语口语客房预订经典对话
导语：下面是我整理的关于酒店行业英语经典对话，希望对大家有帮助。
Room Reservations 客房预订
经典对话
R=Reservation Clerk 预定员 G=Guest 顾客
R：Good morning. Room Reservations . May I help you?
您早，客房预订部，请问有什么可以帮助您?
G：Yes,I’d like to book a room.
我想预订一个房间。
R：Thank you, sir. For which date and how many guests will there be in your party?
谢谢您。要订在什么时候?您一行有多少人?
G：From April 16th to 20th .Just my wife and myself.
4 月 16 日到 20 日。只有我和我太太。
R：From April 16th to 20th „„ .And which kind of room would you prefer, sir?
4 月 16 日到 20 日。请问您想预订哪种房间。
G:A Twin，please.
R：Could you hold the line please? I’ll check our room availability.(After a while ) Thank you for waiting , sir. We have a twin room at US$180 per night, will that be all right?
请别挂断好吗?我来检查一下是否有空房间。(过来一会儿)让您久等了，先生。我们有空余的双床间，现在价格是每晚 180 美元，这样可以吗?
G：Ok, I’ll take it.
好的，我订了。
R：Thank you ,sir. May I have your name and phone number, please?
谢谢您，先生。您能告诉我您的姓名和电话号码吗?
G：Sure. May name is Aaron Johnson, and my phone number is 3242-5827.
没问题。我叫艾伦.约翰逊，电话是 3242-5827.
R：Mr. Aaron Johnson, phone number is 3242-5827.„„Excuse me, how do you spell your first name?
艾伦.约翰逊，电话是 3242-5827。请问怎么拼写您的名字?
G：It’s double A,R,O,N.
两个 A,R,O,N。
R：Double A,R,O,N. Thank you,Mr. Johnson. May I have your arrival time on April 16th?
两个 A,R,O,N。谢谢您，约翰逊先生。请问您 4 月 16 日大概什么时候到酒店?
G：Around 9 p.m.
大约晚上 9 点。
R：Mr. Johnson, for the unguaranteed reservation, we can only hold the room by 6 p.m., because it is the peak season now. If you make a guaranteed reservation ,we can hold the room overnight. Would you like me to make a guaranteed reservation by credit card?
约翰逊先生，因为现在是旺季，我们酒店的非担保预订只能保留到下午 6 点。您若做了担保预订，我们可以整夜都保留您的预订。您愿意用信用卡做担保预订吗?
G：Fine. Do you accept American Express?
好的。你们酒店接受美国运通卡吗?
R：Yes. May I know the number?
接受，请问信用卡号是多少?
G：It’s 134986
号码是 134986.
R：Thank you, Mr. Johnson. You’ve made a guaranteed reservation at the Guangzhou xx Hotel, from April 16th to 20th for 5 nights. If you can’t arrive as schedule, please inform us before 6 p.m. on April 16th .Thank you for calling and we look forward to serving you.
谢谢您，约翰逊先生。您已经在广州 xx 酒店办理了担保预订，从 4 月 16 日到 20 日，预住 5天。您若不能如其到达，请务必在 16 日下午 6 点前通知我们。感谢您的电话，我们期待能为您服务。
常用句型百宝箱
1. 预订基本应对
1) Do you have one single room for two nights?
我想预订两个晚上的单人房一间，行吗?
2) Reservations. Can I help you?
客房预订部，可以为您效劳吗?
3) I’d like to reserve a room.
我想订个房间。
4) How many nights do you wish to stay?
您希望住几晚?
5) How mach is the room?
房租是多少?
6) Which date would that be?
要订在什么时候?
7) How many guest will there be in your party?
您一行有多少人?
8) May I know your name /phone number/Email?
能告诉我您的姓名/电话号码/电子 邮件吗?
9) How do you spell that?
请问怎么拼写?
10) Could hold the line, please? I’ll check our room availability.
请别挂断好吗?我来检查一下是否有空房。
11) Thank you for waiting, sir/ma’am.
让您久等了，先生/女士。
12) I’ll arrive late, but please keep my reservation.
我会晚一点到，请保留所预订的房间。
13) Would you like me to make a guaranteed reservation by credit card?
您愿意用信用卡来担保预订吗?
14) I’d like to confirm your reservation.
我想确认一下您的预订。
2. 海外预订
1) May I have your airline and flight number, please?
请告诉我您搭乘的航空公司和班机号好吗?
2) We offer free transportation to and from airport.
我们提供免费的机场迎送服务。
3) We have a counter at the airport where our representative will escort you to the car.
我们在机场设有柜台，到时将有机场代表护送您上车。
4) Do you know arrival time at xx airport ,sir?
您知道您抵达 xx 机场的时间吗?
5) Do you mean local time ?
您指的是当地时间吗?
6) Where can we contact you in Guangzhou?
在广州我们可以经由哪个单位跟您联络?
7) Care of xx company, the number is „„
可以由 xx 公司转告我，电话号码是„„
8) We look forward to serving you. Have a safe trip.
我们期待能为您服务。祝一路平安。
3. 对房间和床具的偏好
1) What kind of room would you prefer?
您想要什么样的房间?
2) I’d like to reserve a room with a sea/mountain view.
我想要一个可以看到海/山的房间。
3) I’d like a room with very large bed/balcony.
我想要一间有大床/阳台的房间。
4) Certainly ,sir. We’ll book you into a room with a Queen-size/King-size bed.
好的，先生。我们会为您等级一间有大号床/特大号床的房间。
4. 房价和付款事项
1) A single room is US$180 per night, with 10% tax and 10% service charge.
单人房每晚 80 美元，外加 10%的税金和 10%的.服务费。
2) We have a double at KH$800 and HK$1000 available. Which one would you prefer?
我们有价位在 800 员和 1000 员港币的大床间，您喜欢哪一种?
3) Does the price include breakfast?
这个价钱包括早餐吗?
4) I’m afraid we have no credit arrangements with your company. We will need an advance
deposit by bank draft or in cash before the reservation date.
恐怕我们和贵公司没有信用贷款的协定，您得在预订得日期之前，预先送了银行汇票和先进，
座位订金。
5) We offer special rates for your company, sir. For a single room, there is a 15% discount.
我们酒店为贵公司提供特价，先生。单人房可以打 8.5 折。
6) Shall we charge this to your company?
我们是向贵公司收费吗?
7) Which department (of your company ) should the bill made out to?
我说门应该将账单送到(贵公司)哪个部门?
8) Do you accept credit cards/travel’s check?
你们酒店接受信用卡/旅行支票吗?
5. 指定的房间没空缺或房间客满
1) I’m afraid we have no twin rooms available, but we can offer a double room.
我们恐怕没有空余的双床间了，但可以提供给你一个大床间。
2) I’m afraid we have no suites available. Would you mind a twin instead?
我们恐怕没有空余的套间了。您介意改订双床间吗?
3) I’m sorry,but we are fully booked for those days as it is the peak season.
很抱歉，因为是旺季，那段时间的客房都被预订光了。
4) Is it possible for you to change your reservation date?
您可不可以改变预订日期呢?
5) This is the busiest season. I’m very sorry, but could you call us again later this week? We may
have some cancellations.
现在是旺季，非常抱歉，但是请您这个周末再打来好吗?可能会有人取消预订。
6) Can you book me into another in the area?
可不可以在当地为我预订另外一家旅馆呢?
7) We hope we’ll have another opportunity to server you.
我们期待下次能再为您效劳。
6. 确认预订
1) Is this a new reservation or a confirmation call?
您这个电话是新的预订，还是确认预订呢?
2) I’d like to confirm a reservation.
我要确认一下预订。
3) Your room is confirmed.
您的预订已经得到确认。
4) I’m afraid that we have no record of a reservation(for that date)in your name.
恐怕我们没有您那天预订的记录。
5) Shall I make a reservation for you now?
我现在为您预订好吗?
6) When did you make the reservation?
您什么时候预订的?
7) In whose name was the reservation make?
这预订是用谁的名字订的?
7. 为客人更改/取消/延长预订
1) I’d like to extend my reservation for one more night.
我想将预订再延长一晚上。
2) We’ll extend the reservation for you.
我们会为您延长预订的。
3) I’d like to change/cancel a reservation.
我要更改/取消一项预订。
4) Certainly ,sir. We’ll make the change/cancellation fir you.
当然可以，先生。我们会为您更改/取消预订的。
rummery 英 ['rʌmərɪ] 美 ['rʌmərɪ] n.酒店例句：The technological progress impose rummery owners to reemphasize the service-centeredbusiness. 科技的发展将令饭店业主们重新强调以服务为中心的业务。
酒店英语培训教案
===================================================================学习口语的一些技巧：第一，用英文简单界定事物。第二，训练用不同的方式解释同一事物。第三，学会美国人描述东西的方式。第四，学会使用重要的美国习语。第五，学会两种语言的传译能力。第六，要有猜测能力 """"▲▲▲呵呵，你不妨去测测\
自学如果不行的话呢，那就报班吧你主要是要学习酒店口语，你可以试试这个呀，蛮好的说
现在很多人会利用假期到国外去度假，如果能学到一些酒店常用英语，如 如何和宾馆的服务生打交道，如何问路以在宾馆中的各种对话，定机票等等这些，还是非常有用的。1) Good morning (afternoon ,evening),sir (madam).早上好（下午、晚上好），好，先生（夫人） 2) How do you do? (-- how do you do ?)您好！ 3) Hello (or hi )!您好！ 4) How is everything (with you )? （您的）一切都好吗？ 5) How are you getting on ( or along ) these days ?这几天过得怎么样？ 6) How are you ? (- Fine ,thank you .and you? )您的身体好吗？ 7) Glad (nice ) to see you . 见到您很高兴。 8) Welcome to our hotel. 欢迎到我们的酒店来！ 9) It’s nice to meet you again , Mr. Johnson .再次见到您太好了，约翰逊先生。 10) Good –bye.(or bye-bye)再见！ 11) Good night.晚安（晚间告别用） 12) Have a good rest.祝您休息好！ 13) See you later (tomorrow). 以后（明天）见！ 14) Hope to see you again soon. 希望不久再见到您！ 15) Have a good time. 祝您过得愉快！ 16) We wish you a pleasant stay in our hotel.愿您在我们饭店过得愉快！ 17) Please don’t leave anything behind.请不要遗忘你的东西。 18) Mind (or watch) your step! 请走好！ 19) We wish you a pleasant journey. 祝您旅途愉快！ 20) Have a nice trip!一路平安！ 21) All the best!万事如意。 22) Take care!多保重！ 23) Good luck!祝您好运！ 24) Thank you (very much) 谢谢您（非常感谢）。 25) Thanks a lot.多谢。 26) Thank you for coming. 谢谢您的光临。 27) Thank you for staying in our hotel. 感谢您在我们饭店下榻。 28) I’m very grateful to you. 非常感谢您。 29) It’s very kind of you. 谢谢，您真客气。 30) You are (most) welcome. 不用谢，不用客气。 31) Not at all.不用谢。 32) Don’t mention it.不用谢。 33) My pleasure.(or with pleasure) 很高兴能为您服务。 34) Glad to be of service. 很高兴为您服务。 35) At your service.乐意为您效劳。 36) I’m sorry.很抱歉。 37) Excuse me.对不起。 38) I’m terribly sorry. It’s my fault. 非常抱歉，那是我的过错。 39) I’m awfully sorry for my carelessness.对于我的粗心大意我非常抱歉。 40) Sorry to have kept you waiting. 对不起，让您久等了。 41) Sorry to interrupt you. 对不起，打扰了。 42) That’s all right.这没什么。 43) It doesn’t matter.没关系。 44) Never mind.不要紧，没关系。 45) Let’s forget it.算了吧！ 46) What can I do for you? 我能为您干点什么？ 47) Can I help you? 48) 我能为您干点什么？ 49) Is there anything I can do for you? 有什么能为您效劳的吗？ 50) Just a moment, please. 请稍等一下。
工作计划是行政活动中使用范围很广的重要公文，也是应用写作的一个重头戏。机关、团体、企事业单位的各级机构，对一定时期的工作预先作出安排和打算时，都要制定工作计划，用到“工作计划”这种公文。以下是我整理的酒店人事年度工作计划，希望大家做事有目标，能够按照工作计划来进行。 酒店人事年度工作计划1 过去一年的工作，随着对公司状况的深入了解和自身的成长，我对人力资源部XX年的工作做了如下规划： 一、制度建设方面 力争在3月前完成各部门任职资格体系的编制，包括：职位说明（岗位责任制）、任职要求。任职资格体系是人力资源部门进行招聘、考核及定薪的基础资料，非常关键。这个体系不能照搬其他企业的，一定要与各部门负责人进行沟通，制定出符合公司实际情况的任职资格体系，并能够持续沿用。 二、招聘方面 在年初制定公司定员、定编，并对现在人浮于事的部门人员进行清理，减员增效，这项工作完成后，人事部要严格按照编制和该部门的薪酬预算对各部门进行控制。同时，利用好各项招聘渠道，保障公司对人才的需求。 三、培训方面 1） 因要配合绩效管理的开展，拟在XX年1月或2月对公司的主管级以上员工进行相关知识的培训。总结XX年考核工作开展的不好的原因，公司绝大部门管理人员对绩效管理不理解、不懂，没有他们的配合，做考核也是空谈。目前已在着手整理教案，会在年前上报林总。 2） 年前针对中层，做一个年度培训意愿调查，根据各管理人员的需要及公司的实际情况，安排好参加聚成培训的人员，并在培训前明确参训人员的培训目的，人事部注意考察培训内容的应用程度，将培训有效地和考核结合起来，使培训真正达到效果，由点扩散到面。 3） 公司培训师参与培训课后，必须在3天内拿出培训教案和计划，不同的课程对不同的人员进行公司内训，保证公司综合水平的提高，人事部负责对培训反馈意见进行调查并如实反馈。 4） 可在XX年组织公司中层参加一些户外拓展训练，通过户外的活动，锻炼并强化中层的团队意识。 5） 在公司派员参加培训的同时，可以进行员工的梯队建设，在该部门经理外出参加培训时，设一名助理代理日常事务处理，既能锻炼该员工的能力，也能提高该员工的积极性，为公司的发展逐步储备人才。 四、考核方面 考核与公司经营目标挂钩，从总经理一级向下逐级延伸，副总经理及以上一级签定季度目标责任书，主管及以上一级签定月度目标责任书，内容涵盖经营指标、费用指标、阶段性任务指标等，根据各部门实际情况一一签订。考核期结束后，由财务提供数据，人事部落实考核情况，做到过程控制，及时将考核情况反馈给公司高层，并辅导各部门进行绩效面谈、找出问题，帮助部门实现沟通，以利于下一步工作的开展，并明确下一步的工作目标，进而促进公司整体目标的完成。 五、薪酬方面 拟在XX年推行职能工资制，用薪酬体系作为调节员工工作积极性，增强公司凝聚力的手段，具体薪酬设计方案还有待完善，现不详尽表述，但会按照公司的预算严格进行过程控制，并对每月薪酬总额做出科学的分析，做到事前、事中的管理。 酒店人事年度工作计划2 为确保我酒店可持续性发展，做好人力资源的服务及日常管理工作，除继续完善现有工作的基础上，现将我部20xx年的重点工作计划如下： 一、在保证服务品质的前提下严格控制人事费用 一般情况下，酒店人事费用约占经营收入的23%，占整体费用约50%。人事费用是除了能源费用之外的一项重要开支。而且近年来，由于整个行业的“用工荒”，使人员工资成本形成了逐年上升的趋势。由此，我部将继续秉承精简高效的用人宗旨，进一步核算岗位定编人数，按淡、旺季合理调整用工人数及方式，严格把控录用时间、加班及日常考勤核查，及时掌握固定人力与弹性人力的预算变数，对人力预算也会做出相应的调整。 目前已完成20xx年的人员编制，我部将根据酒店实际情况和运营状况合理的调整人员编制，使人力成本和酒店收益更加合理；进一步调整现有的工资架构，使之能够更多的提高员工工作积极性和工作效率。 此外，在遵守国家政策的同时，兼顾企业和员工意愿，适时适度地调整员工社会保险缴纳办法。2012年和2011年相比，酒店参保人数已减少百人之多，一方面为企业节省了大量的资金，但也给部门做社保年审时带来了一定的困绕。但我们力争以最小的代价换取企业更多的利益。 二、人员招聘 1、根据20xx年人员编制和酒店经营状况，合理保持酒店人员数量，严格把关，招聘到高素质和稳定的员工。 2、保持和巩固现有招聘渠道的同时，进一步开拓其他招聘渠道，及时保证部门用人。 3、积极联系各大学和学院，在酒店旺季到来之前为一线部门招聘实习生，保证旺季服务人员充足，同时补充素质较高员工，逐步提升酒店员工的整体素质。目前已和西安外事学院联系建立“校企合作”的用工实习模式。 4、开拓更加灵活高效的用工形式，采取除正式工外，尝试聘用实习生、周末帮工、临时帮工等多种形式在旺季时缓解酒店人员压力的同时降低费用。 5、与周边社区、街办和劳动局就业中心等政府部门进一步建立用工信息渠道，为酒店提供稳定的人力资源；同时与各大人才市场和人才网站保持信息渠道的'畅通，适时参加招聘会补充人员。 6、重视酒店内部招聘的方式，使酒店人员进行内部的合理流动，给员工更多提高自身能力的机会，促成人才的良性循环。 三、员工福利待遇 企业发展壮大的同时，也要让员工共享劳动成果。为进一步体现“让员工有尊严地工作”，提升各项福利待遇已成为员工最关心、企业最重视的主导方向。 1、通过对现行工资架构的调整，使酒店在保证员工最大利益和合理收入的同时增强工资福利对工作积极性和工作效率的影响力度。 2、计划在20xx年工资福利中增长员工店龄工资标准，增加生日及劳保的标准。此外，将视同行业来年的工资调查水平及个别岗位的用工情况调整员工的工资待遇。使我酒店工资水平与同星级和周边酒店具有同等的竞争优势。 3、希望通过以上对员工福利的丰富和提高，建立具有五星级标准的福利待遇，吸引到较高素质的员工加入，从而提升我酒店的竞争力和企业形象。 四、精细管理、质检工作更加专业、细致 继承“品质升级年”的经营理念，深入实行精细化管理模式，不断推敲管理的措施和方法。从最基础的员工仪容仪表抓起，严格按照行业规范进行管理，树立天朗人作为五星级的职业形象。在以往成功经验的基础上，对已有制度专项、逐一进行梳理，重新建立并完善各项管理制度，制定各岗位人员的考核体系，严格按照新的制度进行管理，真正做到管理的细致化、严格化和专业化。同时，严格控制我部各项花费，重点是在员工餐厅的成本控制上，在花色品种上下功夫，在保证员工伙食的基础上，努力控制好各项费用支出。例如：做好和采购部的日常配合，员餐日常开销较大的食用油，拟计划从麦德友进货，做到质同价更优。再如，员工劳保之一的卫生纸，也准备换用质优价廉的替代品。 五、着力提升管理人员综合素质 目前酒店的员工培训大都集中在基层员工的培训上，但作为管理阶级中重要的一部分，中层管理人员却少于培训。因此，秉承“请进来，走出去”的模式，不定期安排企业中层管理人员的内训、外聘专业人事前来进行讲授，或者安排骨干中层管理人员赴其他先进酒店观模学习也将是未来三年的计划之一。 六、培训工作 1、新员工入职培训 培训内容：酒店产品知识、酒店仪容仪表规定、人事政策与程序、安全消防知识、旅游知识、服务意识 2、酒店英语培训 培训时间：全年按周进行 培训对象：在职员工 培训者：人力资源部 培训内容：酒店专业英语 分部门专业英语培训主题： 前厅部：酒店礼貌英语、前厅服务相关词汇、接待用英语、预定用英语、收银用英语、商务用英语、旅游用英语、 客房部：酒店礼貌英语、客房服务相关词汇、楼层服务用英语、房务中心用英语、旅游英语 中餐：酒店礼貌英语、中餐服务相关词汇、中餐菜单、侍餐服务英语、旅游英语 西餐：酒店礼貌英语、西餐服务相关词汇、西餐菜单、侍餐服务英语、旅游英语 销售：酒店礼貌英语、销售用英语 安全：酒店礼貌英语 3、公共课程培训 1）员工级公共课程： 培训时间：全年按月分批次进行 培训对象：在职员工 培训者：人力资源部、安全部、外请（免费讲座培训） 培训内容：酒店仪容仪表规定、行为规范、礼貌礼节、服务意识、服务细节、卫生知识、沟通技巧、员工素质、员工工作态度、工作安全、节能意识、快乐工作信念、服务的价值、认识客人的类型特点、电话礼仪、表达技巧、服务态度与技巧、处理宾客投诉的要点及原则、酒店优质服务、服务理念、酒店意识、团队意识、员工忠诚度、西安旅游知识、；文员办公自动化培训及考勤培训；团队意识拓展训练；岗位交叉培训；安全消防知识培训、消防演习；化妆技巧、健康知识、急救知识培训 2）督导层公共课程： 培训时间：全年按季分批次进行 培训对象：在职督导层员工 培训者：人力资源部 培训内容：督导人员素质训练：督导人员训练、领导艺术、创造力培养、激励培训、领班训练、主管训练、领导方式、领导职能、如何管理员工、时间管理培训、性格与沟通、赢在执行、自信讲话训练、讲师素讲师素质培训、讲师技能培训。
酒店英语课程教案
这个需要培训？自己看看资料就好了啊
①前台英语:电话订房、介绍房间酒店设施与服务、前台接待、电话留言、为宾客提供信息与解决宾客的需求、推广与促销技巧、优质服务理念、应付宾客投诉、结账等。②礼宾英语:迎宾、接待、解答问题和解决宾客需求、行李寄存、迎宾饮料、优质服务理念、如何向宾客道歉及其他礼宾常用英语。③客房英语:解释客房部服务内容、解释房内设备、应答宾客的需求、询问宾客是否打扫房间、应付宾客投诉、汇报客房服务问题、优质服务理念、帮助宾客解决日常细节问题。④餐饮英语:订位、接待、菜单点菜、介绍菜色、菜的做法、介绍酒水饮料、推广与促销技巧、优质服务理念、应付宾客投诉、结账。⑤综合酒店英语:综合酒店英语课程， 对学员的英语程度要求较高， 适合大堂副理、客户公关主任、礼⑥宾部高级职员。从宾客入住到结账的整个流程，范围遍及前台、客房、商务中心、餐饮等部门，解答宾客面对的问题包括与宾客的信件沟通，为宾客解释工作流程、推广与促销技巧、优质服务理念、处理宾客的投诉，给宾客指点迷津。
对于英语老师来说，上课时需要用到的教案也是很重要的。下面是我给大家整理的英语教案模板范文，供大家参阅!
我说的内容是九年义务教育小学英语六年级Book 4 Unit 4 Lesson 19
本课主要围绕询问对方正在干什么以及如何回答的英语表达法。依据小学生英语新课程标准所提出的总目标，根据教材的特点我确定以下教学目标和教学重难点。
1、知识目标
学生能够会说、认读本课对话并能够使用句型：What are you doing? I’m making a model ship。Pass me an egg，please。 Give me two apples。
2、能力目标
引导学生积极运用所学英语进行表达与交流，学生的多元化只能在交际活动中得以以体现和发展
3、情感目标
把语言训练融入各种情景之中，学生通过体验，参与活动，学会与他人合作，共同完成学习任务，从而体验成功，培养对语言学习的兴趣。
4教学重难点
重点:1)理解并灵活运用句型What are you doing? I’m…
2)两个祈使句：Pass me an egg，please。
Give me two apples。
难点：knife、scissors、minute的发音。以及长句子：We‘ll go to the lake and try it on the water。
5、教具准备
课件、录音机和磁带，剪刀，小刀，一页纸，图片等
基于本课的特点和六年级学生好动，好奇，模仿力强，表现欲旺盛等心理特点，我在教法设想和学法指导上坚持以情景话题为核心，以功能、结构为主线，以任务型活动贯穿教学始终，运用直观教学法，情景教学法，全身反应法等教学方法，帮助学生在视听说读唱玩演等饶有趣味活动中，相互合作，体验参与，自主的、愉快的学习英语，发展能力，维持兴趣。力求做到：“开课能激趣，讲课蕴情趣，练习有兴趣，结束藏意趣”
1、 Warm up
(1) Greetings师生相互问候，帮助学生自然进入英语学习状态
(2) Sing a song and dance: Front,back,right ,left
师生共同唱歌跳舞，既活跃课堂氛围，拉进师生间距离。
2、 Revision
让学生两人一组复习第18课的会话，为下一步学习作了铺垫。
3、 Presentation and drill
1)通过用纸叠船创设情景引出引出句型What am I doing? I’m making a model ship. 然后板书，进行操练，通过CAI 教学What are you doing? I’m…四幅情景图分别配上I’m watching TV. I’m listening to the radio. I’m talking to a friend. I’m playing with my doll.让学生边看边听边感知，老师在示范并辅以肢体语言，然后让发音准确的学生小老师教读。
继续进行纸叠船创设情景，师说：Who can help me? Pass me the knife ，please。板书新单词pass 、knife。Give me two apples。 板书新单词give、scissors。然后板书，进行操练，通过CAI 教学展示Let‘s practise中的六幅图，让学生造句，加深学生对这两个祈使句的印象。
2)第二步让学生叠纸船。通过学生用纸叠船创设情景引出句子：Can I help you? Can it go on the water?看到学生有叠完船的，老师引出：Wait a minute 。After class。We‘ll go to the lake and try it on the water。I‘ll show you 。通过学生用纸叠船创设情景这样做也激发了学生的学习兴趣，使学生对本科教学任务有清晰地感知，并产生丰富的想象，带着浓厚的兴趣参与本课的教学中。
4、听音，指图，跟读对话
充分利用教学资源，培养学生听和模仿的能力。以课本为载体，落实教学内容
5、Practice
1)Pair work
同桌操练新授内容并展示，鼓励学生在真实生活情境中使用所学语言进行交流，培养运用英语的能力。
2)Sing a song
把What are you doing? I’m … 变成歌曲(曲调同“两只老虎”)
老师先示范唱一遍，然后师生一起唱。以学生耳熟能详的歌曲，调动学生的积极性，能有效的巩固教学内容。
6、Consolidation。
1)、Do workbook。进一步巩固所学知识。
2)、Fun time。学习Look out!告诉学生注意交通安全。
3)、抄写板书四会内容，检查学生的书写以及书写姿势。
7.Homework
1) Listen and repeat。通过回家听录音，复习巩固所学内容。
2) 小组合作组织一个新对话。
你不是正规的英语老师吗？？？？？？
酒店英语电子教案
section 101客房预订 making a reservation.1 i need to make a resevation for this weekend.2 do you have any room available for friday.3 i need a room for Thursday .4 i need to see if you have a room available for the night?5 i'd like to reserve a room in your hotel.6 i'd like to reserve two rooms for my friends.7 is there a room available tonight?8 do i pay in advance?9 that's fine . i'll take it.10 do you have a room?11 i want to stay for 2 days.12 i like to stay here for 3 nights.section 1 - 02 1 can i help you?2 may i help you?3 what can i do for you?4 ROOM RESERVATIONS(客房预订部), May I help you?5 certainly.6 may i have your name?7 may i have your phone number?8 may i have your name and your initials?9 how do you spell it?10 We'll be expecting you next Tuesday.12 we are glad to accept your booking.13 thank you for calling us.section1- 03 询问日期及人数1 from which date?2 at what time will you arrive?3 what time will you be arriving?4 from which date and for how many nights?5 are you with a company?6 how long do you intend to stay?7 for how many nights?8 how many guests will there be in your party?9 which date will there be?11 how many people are there in your party?12 one moment please, sir. yes, we can confirm 10 double rooms for 34 days.section1-04询问对房间的选择1 which kind of room would you prefer?2 what kind of room do you want?4 with bath or without?5 would you like a closed circuit(闭路电视) TV in the room?6 i'm afraid we have no triple rooms, but we can put an extra bed into one of our double room. would that suit you?7 if this is not possible , would you mind a joining room instead?8 we have double rooms at 100 dollors and 150 dollors, which would you prefer?9 the room is very sunny and comfortable.section1-05 对房间的要求1 i want a quiet room.2 do you have an inexpensive room?3 do you have a better room?4 do you have a cheaper room?5 do you have a biger room?6 do you have a room with a nice of view?7 please give me a less expensive room.8 i like a room with a bath.9 i like a room with a shower.10 is there a TV-set?11 is hot water available any time?12 may i see the room?13 i like a room with a very large bed.section1-06 对房间的要求21 we will take two smoking connecting room. 我们需要2个可以抽烟的相邻的房间.2 i want a cheap room with harbor view.3 do you have a sea view or a mountain view?4 have you got a vacant room on the fifth floor?5 i want a room on the higher floor.6 i want a room on the lower floor.7 i want a twin room on fourth floor.8 have you got a Studio Room, becuase i have to work there.9 i like a Junior Suite 12 a Presidential Suite13 i like a double room with two bath(s?).section1-07 关于房间价格1 how much is the room please?2 would you tell me the rate per night for a single room with a bath.3 how much is a double with a bath , please?4 hou much do you charge a day?5 by the way, is that a special way for a good preservation(?) ?6 we are for 10 percent discount for good presevation(?), sir.7 the 60 dollors include the telephone, a major international newspaper.8 for 70 dollors we will provide you with a telephone in the mini bar.9 what's of price do you prefer?10 services isn't included in the room rate.section1-08 关于房间价格21 a double room with a bath at the moment with the rate between 50 dollors and 70 dollors.2 there's the minimum price for off season stage淡季 and the maximum price for peak season旺季3 that depend on what season is it.4 it's 15 dollars for a single tax extra.5 is it include tax and service charge? 含税和服务费吗?6 do you need a deposit(押金,保证金)?7 there is 20 percent discount.8 it is about 45 dollors a day including heating fee取暖费 but excluding service charge.9 we serve breakfast every morning. 10 the charge include only bed and breakfast. 此项收费只包含床位费和早餐费.section1-09 请来电人稍等1 just a minute ,please.2 one moment ,please.3 cloud you please hold on?4 wait a minute.5 hold on ,please.6 could you please hold the line?7 would you mind waiting?8 could you hold a little longer?9 would you mind waiting for a few moment?10 hello, are you still on the line?11 hand on,please.12 could you hold on a minute?section1-10 查看是否有空房2 we do have a vacant seat(空房) for those day.3 well, you can have a room on Wednesday.4 there is a single room available for you.5 there is not suite available on May 8th.6 we don't have any room available for that week.7 we don't have any single room available , would you mind a double room instead?8 do you mind sharing a room with other people?9 i suggest you make a reservation now, because there's a special discount.10 the only room available at the moment is a suite.11 you can have room 309.
这个很多了，一、酒店服务英语---预定酒店服务英语（一）1、上午/下午/晚上好，我能为您做些什么？.................,May I help you?2、请问您一共有多少人来用餐？How many presons are there in you party,Sir/Madam?How many gicests are coming?3、请问您几点到？What time would you like to arrive?4、请问您贵姓？May I have your name,please?酒店服务英语（二）5、可以留下您的联系方式吗？May I take your telephone number,please?6、请问您有什么需求需要我们做准备的？Is there anything specis you would like us to prepore?7、如果您有什么要求，请通知我们。If you have further requiements,please let us know.8、恐怕我们餐厅给您留座到晚上8：00。I'm afraid that we only can guarantee the table before 8:00in the evening.二、酒店服务英语---迎宾酒店服务英语（三）1 、上午好，欢迎光临。。。。。Welcome to our restanrant.2、我能为您做些什么？May I help you?3、请问您是否有预定？Do you have a reservation?4、请问您一共有多少人来用餐？How many persons酒店服务英语（四）5、请这边走/请跟我来。This way please/Follow me,please.6、先生，您看见在这里可以吗？Would you like to sit here,sir?7、您是愿意靠窗户坐还是靠门坐呢？Which do you prefer,by the window or near the door?8、您对这张餐桌还满意吗？Is this table fine with you?酒店服务英语（五）9、这是您的菜单，先生。Here is the menle for you,sir.10、对不起，先生，我们现在没有空餐桌，请您在酒吧稍等一会儿，好吗？有空桌，我们会立刻通知您。I'm sorry,sir,we don't have a free table now,Would you like to have a drink in the bar?We'll call you as soon as possible.11、先生，对不起，让您久等了。I'm sorry to keep you waiting,sir?12、如果您在用餐时有什么问题，请告诉我。If you need any help,please call me.三、酒店服务英语---点菜酒店服务英语（六）1、请问我可以为您点菜吗？Are you ready to order now?2、请问您想吃些什么？What would you like to order?3、请问您还需要点别的吗？Would you like some more?4、请问您的牛排要几成熟？How would you like your steak coled?(Rare 一成熟；Medium Rare 三成熟；Medium 五成熟；Medium Well 七成熟；Well Done 全熟）5、对不起，先生，这道菜已卖完。I'm sorry sir ,we don't have any more.四、酒店服务英语---征询意见酒店服务英语（七）1、请问您对一切还满意吗？Is everything to you satisfaction?Is everything all right with your med?2、请问您还需要我为您提供些什么吗？Is there anything eles that I can do for you ?Can I bring you anything else?3、请问我能清理餐台吗？May I clean your table now?Would you like me to clear you table?五、酒店服务英语---致歉酒店服务英语（八）1、先生，实在对不起，我为我刚才的鲁莽行为向您道歉。I'm terribly sorry for such a mistake sir?2、先生，对不起，我马上给你换一盘。I'm change it right away.3、实在对不起，我马上报告主管。I’m very sorry ,I'll call the superrisor.4、我再次向你道歉。I would like to apologize once again.5、对不起，但我们很高兴您向我们指正出来。I'm sorry,but we glad you pointed this buttons.六、酒店服务英语---结帐酒店服务英语（九）1、请问您现在结帐吗？Would you like to have the bill now?2、请问您是付现金还是使用信用卡结帐？Would you like to pay cash or by cred it card?3、请问你们是分帐单是是合在一起？Would you like the amout on the same billor seperately?4、对不起，我马上再重新算一遍。Sorry,I shall add it up again.酒店服务英语（十）5、对不起，您能告诉我哪儿错了吗？Sorry,would you show me what is wrong.6、对不起，您能告诉我您的房间号并出示您的房卡吗？Sorry,may I have you room key and room card?7、对不起，请您在这签个名。Excuse me ,sir, would you please sign your name here?七、酒店服务英语---送客酒店服务英语（十一）1、感谢您的光临希望再次为您服务。Thank you,sir,we hope to see you again.2、很高兴您用餐愉快，再见。I'm glad you enjoyed your med,Good bye.3、十分感谢，祝您有个愉快的夜晚，再见。Thank you very much,Have a nice evening,Good Bye.酒店服务英语（十二）48) Why don’t you try a glass of dry white wine?干吗不尝一杯干白葡萄酒吗？49) What kind of Chinese food do you want?您想吃哪种中国食物？50) What kind of vegetables would you like?您想吃什么蔬菜。51) We have steak,roast chicken and vegetables today.我们今天供应牛排，烤鸡和蔬菜。酒店服务英语（十三）52) Today’s special is roast leg of lamb.今天的特别菜是烤羊腿。53) Everything is a la carte.这里只能点菜。54) Would you like to dine a la carte or table d’hote?您是吃点菜还是公司菜。55) We have a buffet. You can have all you want for $ 10.我们有自助餐，您交十元钱可以随便吃。酒店服务英语（十四）56) How would you like your eggs?您喜欢几成熟的鸡蛋？57) How would you like your streak, well done,medium or rare?您喜欢几成熟的牛排，是熟透的，还是适中的，还是半生的？58) How about trying some lobster?您是不是尝一尝大虾？59) I suggest you have a taste of Sichuan dishes.我建议您尝尝四川菜。酒店服务英语（十五）60) I’d recommend this dish to you.我愿意向您推荐一个菜。61) I’m sure you’ll enjoy it.我肯定您会喜欢它。62) It’s delicious and worth a try.它鲜美可口，值得一尝。63) I’m sorry,there are no chops left.对不起，没有排骨了。酒店服务英语（十六）64) We haven’t any more lobster today.今天的大虾已经卖完了。65) This is the soup you ordered.这是您点的汤。66) We are short of help today.我们今天人手少，67) I’ll see about your order.我会去看看您点的菜做得怎样了。68) Do you care for a dessert?您是不是想吃点甜食。酒店服务英语（十七）69) What do you want for dessert?你要吃什么甜食？70) I’ll get you another one.我再给您端一份来。71) What else do you want?您还要别的什么吗？72) Is there anything else?您还要别的什么吗？
在小学英语教学中,教师不仅要教会学生对话的内容,还要将对话的技巧教授给学生,这样学生才能够更好地学习英语对话,提升英语成绩。我整理了关于酒店情景英语对话，欢迎阅读!
Dealing with leaving Procedure办理离店手续
Bell Captain (BC): This is the Bell Captain’s Desk. May I help you?
这里是礼宾台，有什么可以帮到您的吗?
Guest (G): I’m going to check out soon. Could you pick up my luggage, please? 我要退房了，你能上来拿行李吗?
BC: Certainly, sir. May I have your room number, please?
可以的，能告诉我您的房间号码吗?
G: Yes. It’s 2932. 。好的，2932房。
BC: Room 2932.We will send a bellman immediately. Could you wait in your room, please?
2932房，我们会马上派一名行李员上去，您在房间里等，行吗?
Bellman (B): Good morning, sir. I’ve come for your bags.
早上好，先生，我是来帮您出行李的。
G: Thank you. Could you take these two suitcases, please? I’ll bring the shoulder bag with me.
谢谢，你帮我拿这两个行李箱好吗，我拿背包。
B: Certainly, sir. Two suitcases? 好的，两件行李箱是吗?
G: Yes. 是的。
B: Is there anything valuable or breakable in them?
里面是否有贵重物品或者易碎物品呢?
G: No. 没有。
B: This is your claim tag, sir. We will keep your bags at the Bell Captain’s Desk. Could you pick them up there, please?
这是您的行李标签，我们会将行李放在行李台。您到那儿取行李好吗?
G: Certainly. 好的。
B: Thank you, sir. 谢谢您。
C: Good morning. Can I help you?
G: Yes, I’d like to check out now .
C: Can I have your name and room number, please ?
G: John smith, room 1208 .
C: May I have your room key, please ?
G: Sure. Here you are.
C: Just a moment, please…..Mr. Smith . Here is your bill. Would you like to check it ?
G: I’m sorry . What’s the 20 Yuan for ?
C: That’s for the drinks you ordered from your room .
G: I see .
C: How would you like to make payment , Mr. Smith ?
G: I’d like to pay in cash .
C: That’ll be 2180 Yuan .
G: Here you are .
C: Here’s your change and receipt , Mr. Smith , I’ll send a bellman up to get your luggage.
G: Thank you .
C: You are welcome , Good-bye .
G：Hello? 旅客：喂?
C：Good evening,this is Cecilia Bi from the Finance Department. I m calling about your rent bill which has been outstanding since the first of the month. Normally your company wires us your rent payment on time, but for some reason we have not received this month s rent payment yet. I was concerned because starting on the th which is tomorrow, we will have to add interest charges accruing from the first of this month when the bill was due.
店员：晚上好，我是财务部的Cecilia Bi, 我想和您谈一下租金的事情，您的租金已于本月日起逾期未付了。通常你们公司都是按时电汇租金的，但是不知道是什么原因，我们还没有收到本月的租金。我很担心，因为超过明天即日，我们要增收从本月日开始的利息。
G：And what is the interest rate? 旅客请问利率是多少?
C： 店员：是0.5%。
G：Okay,thank you for callingI ll be down tomorrow to take care of it 旅客：好吧，谢谢你打电话来通知我。我明天下楼付租金。
